Advice Note on Public Transport Interchange - National Transport ...

) How long will I have to wait until the next service?c) Will I get a seat on the next service?d) How will I know where to catch the onward service?e) How far will I have to walk?f) What facilities are there at the point of interchange?g) How safe will I be?Whether these concerns are real or perceived will depend on personalexperience but in any event there is likely to be an added time penaltyto the journey where interchange is involved in order to compensatefor these real or imaginary concerns.3.3.2 Variations between users and non usersThere are inevitably clear variations both between different categoriesof passengers and also with non users of Public Transport.For example, frequent travellers including commuters will holddifferent views and perceptions than occasional or leisure travellers.Passengers with any combination of luggage or shopping or childrenand buggies will hold different perceptions than single unencumberedtravellers.Likewise, there will be different views held by the elderly or mobilityimpaired.Women, for example, will be more concerned with personal safety andsecurity issues in their overall perception of interchange.Non users of Public Transport will also hold differing views withintheir category but in general would be less likely to switch, forexample from car to Public Transport, where interchange is involvedand even less likely to do so if that interchange experience whether realor imaginary is unsatisfactory. The design and operation ofinterchanges may therefore significantly influence these physicalexperiences and psychological reactions.7