Welcome to our new Land Registry Business Gateway bulletin

Comingsoon –the newe-documentregistrationserviceIn September 2012 LandRegistry will launch a newe-document registration service(e-DRS) on Business Gatewayto provide a faster and morecost effective way for customersto submit and receiveapplications electronicallyinstead of the current paperbasedmethods. We havedeveloped this service as partof our continuing commitmentto improve our services. e-DRSwill be launched in stages withroll out to our portal customersplanned for Quarter 1 2013.To ensure we are ready to deliverthe new service in September,we will pilot e-DRS to selectedBusiness Gateway customers inJuly 2012. The pilot is the resultof a successful concept trial of thee-DRS prototype. At the same timewe will also trial changes to our owninternal processes. Our StatutoryE-services Product Manager AngelaJackson says: “We are determinedto make this the right solution forour customers and to roll out arobust system providing a valuableservice.”There are a number of benefits ourcustomers can expect from this newservice such as:——speed. The average end-to-endcycle time for an application willfall from five days, for a postalapplication, to an average of oneday——costs and environmental impact.The new e-service will supportyour efforts to cut back on paperconsumption. It will also providean opportunity to reduce costssuch as postal and manualprocessing——electronic audit trail. Allapplications will be receivedand responded to electronically,creating an audit trail. This willprovide a useful tool in theprevention of fraud.In addition to these benefits, e-DRSwill also provide you with a numberof services that will make theapplications process easier.——E-DRS will build on thee-lodgement and e-deliveryapplication types alreadyavailable.——It will allow you to electronicallylodge a suite of applications thatare currently submitted throughpaper–based systems.——The service will allowsubstantive registrationapplications and transactiontypes (form AP1 and scannedversions of accompanyingdocuments) to be submitted bya signed-up organisation withlegally qualified supervision.——Applications to register transfersand/or charges together withother common transactiontypes affecting the whole of aregistered title will be includedin the pilot.——Applications will be registeredby Land Registry and thecompleted application returnedto you electronically.In November 2011 we presentedthe e-DRS proposal to a customerfocus group where we discussed theservice, identified potential barriersto implementation and generatedideas on how we can develop thesystem so that it delivers benefitsboth for customers and us. Thefocus group gave us invaluableinsight into customer needsand, importantly for us, all of thecustomers in attendance said theywere keen to use the service when itis launched.At the focus group, two customerswho worked with the e-DRSprototype shared their experiencesof using the solution and how itworked with their existing processesand systems. Also, to ensure ourproposition on e-DRS is viable forour customers, we looked at whatthe service should include and howit will fit best with current processesand business models. We alsoexplored ways that we can supportcustomers to develop their systemso they can join the service.Angela Jackson says: “Activitiessuch as this focus group give usthe opportunity to discuss firsthandwith our customers and weare committed to this continueddialogue.”2