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FAMILY PRACTICE CENTERUniversity Family Physicians - DetroitFor the Family Practice Center in Detroit, the year 2004 was most challenging andoffered many opportunities for streamlining the office procedures and providingefficient health care to our patients and the communities we serve. There was anorganized effort to improve patient satisfaction and decrease health disparitiesin this urban medical center.UFP – Detroit15400 W. McNicholsDetroit, MI 48235(313) 340-4300Nejla Israel, MDNehman Lauder, MDTsveti Markova, MDThomas Roe, MDFrederick Rosin, MDPromita Roychoudury, MDIn a staff-residents-faculty retreat, Dr. Markova, Director of Clinical Operationsat the site, introduced the concept of interdisciplinary teams. The officewas reorganized using this approach into three teams, each practicing asan independent unit within the organization. By participating in monthlymeetings and with real time problem solving, all team members became activeparticipants in the clinical operations decision-making. Residents, faculty andstaff had the opportunity to create and implement projects for more efficientpatient care. Patients expressed satisfaction with the reorganization. They wereserved with greater efficiency while preserving the continuity of care with theirown physician.We have also experienced growth in patient volume. The site continues to be apremier site for the Breast and Cervical Cancer screening program in collaborationwith the Karmanos Cancer Institute, funded by the state to provide preventivecare services for the uninsured and underserved. The Family Practice Centerstrengthened our collaboration with Sinai-Grace Hospital by organizing manycommunity outreach events and maintaining a very active inpatient service.UFP – Detroit faculty and staff work together to provide comprehensive patientcare.36 Department of Family Medicine 2004 Annual Report