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Quality Control<br />

Compliance Week<br />

4 - 7 May 2009, Vienna, Austria<br />

Quality Control of<br />

Raw <strong>Materials</strong><br />

4-5 May 2009, Vienna, Austria<br />

� Regulatory Requirements for APIs and<br />

Excipients<br />

� Current GMP Requirements for APIs,<br />

Excipients and Drug Products<br />

� Laboratory Organisation<br />

� Pharmacopoeias<br />

� Sampling of Incoming APIs and Excipients<br />

� Reduced Testing of Supplied APIs<br />

and Excipients<br />

� Analytical Methods<br />

� NIR (Near InfraRed Spectroscopy) for an<br />

Efficient Control of Raw <strong>Materials</strong><br />

QC and QA of Pharma-<br />

<strong>ceutical</strong> <strong>Packaging</strong> <strong>Materials</strong><br />

6-7 May 2009, Vienna, Austria<br />

� Regulatory Requirements on Pharma<strong>ceutical</strong><br />

<strong>Packaging</strong> <strong>Materials</strong>: EU and US<br />

� Instrument Calibration and Qualification<br />

in the QC <strong>Packaging</strong> Laboratory<br />

� Defect Evaluation Lists<br />

� Control of Dimensions / Control of Printed<br />

<strong>Packaging</strong> <strong>Materials</strong><br />

� IR for <strong>Packaging</strong> <strong>Materials</strong>: Benefits and Limits<br />

� cGMP-Compliant Documentation of<br />

<strong>Packaging</strong> Control Activities<br />

� Sampling and Testing of <strong>Packaging</strong><br />

<strong>Materials</strong> - Practical Examples<br />

� Testing of Extractables/Leachables


Quality Control of Raw <strong>Materials</strong><br />

4 – 5 May 2009, Vienna, Austria<br />

Objectives<br />

Testing active pharma<strong>ceutical</strong> ingredients and excipients<br />

is one of the main tasks of the quality control units in the<br />

pharma<strong>ceutical</strong> industry. It must be ensured that the necessary<br />

tests are conducted on the incoming goods and<br />

that the starting materials are released only after their<br />

quality was judged as satisfactory. This GMP Education<br />

Course about the incoming goods control of APIs and<br />

excipients will give you a comprehensive overview of the<br />

specific tasks and questions of the „raw materials lab“<br />

and show you real-life solutions and answers.<br />

This course will deal among others with the following<br />

questions:<br />

� Who is responsible for the release or rejection of starting<br />

materials?<br />

� How can the incoming goods lab be organised efficiently?<br />

� Which SOPs are necessary?<br />

� In which cases can test results be taken over from the<br />

supplier‘s certificate of analysis?<br />

� Do all test items of a pharmacopoeial monograph<br />

have to be analysed?<br />

� Are the pharmacopoeial monographs similar, or must<br />

different tests be conducted for PhEur, USP and JP?<br />

� Can a pharmacopoeial test method be replaced by an<br />

alternative test method? Does this require a variation<br />

application?<br />

It is the aim of this GMP Education Course to give answers<br />

to these and many other important questions relating<br />

to the testing of APIs and excipients and to serve as a<br />

forum for an intensive experience exchange.<br />

Target Group<br />

This Education Course is directed at all those employees<br />

from quality control units in the pharma<strong>ceutical</strong> industry<br />

(including heads of quality control and laboratory managers)<br />

who are competent or responsible for sampling,<br />

testing and release of the starting materials used (= APIs<br />

and excipients).<br />

This course is also of interest to personnel from quality<br />

assurance and to those employees from API and excipient<br />

manufacturers who want to inform themselves about<br />

the requirements of the pharma<strong>ceutical</strong> industry on the<br />

testing of these starting materials.<br />

Programme<br />

Regulatory Requirements for APIs and Excipients<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

Definition of APIs and excipients<br />

EU Requirements<br />

FDA Requirements, e.g. FDA Draft Guidance “Drug<br />

Product”<br />

Common Technical Document (CTD)<br />

Certification Procedures:<br />

- EDQM Certificate of Suitability<br />

- Active Substance Master File<br />

- US - Drug Master File<br />

Quality Standard: How to discern a good starting<br />

material from a bad one?<br />

DR RETO THEISS, Merck KGaA<br />

Current GMP Requirements for APIs, Excipients and<br />

Drug Products<br />

� Relevant ICH guidelines<br />

� EU regulations for Drug Products and API<br />

� GMP for excipients – current expectations<br />

� IPEC (International Pharma<strong>ceutical</strong> Excipients Council)<br />

Guideline for excipients<br />

� Upcoming EU GMP regulation for excipients<br />

� GMP aspects of supplier/manufacturer qualification<br />

DR THOMAS STORM, Novartis Pharma AG<br />

Laboratory Organisation<br />

� Role of the raw materials laboratory within the pharma<strong>ceutical</strong><br />

supply chain<br />

� Optimization of the analytical laboratory with respect<br />

to costs, time and resources (economic order size,<br />

costs of analysis vs stock keeping costs, involvement of<br />

RM suppliers in the SC)<br />

EMERICH GRASSINGER, Boehringer Ingelheim<br />

Pharmacopoeias<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

�<br />

Regulatory background<br />

Pharmacopoeial institutions – Ph.Eur., USP/NF, JP<br />

CEPs<br />

Implementation of pharmacopoeial monographs in<br />

your laboratory<br />

Multi-compendial testing<br />

Validation of pharmacopoeial testing methods<br />

New USP General Chapter Verification of<br />

Compendial Methods<br />

DR THOMAS STORM, Novartis Pharma AG<br />

Sampling of Incoming APIs and Excipients<br />

� Regulatory requirements<br />

� Are the requirements the same for active and excipients?<br />

� Sampling plans<br />

� Training<br />

� GMP-compliant documentation of sampling operations<br />

� Practical examples<br />

EMERICH GRASSINGER, Boehringer Ingelheim


WORKSHOP I<br />

Sampling<br />

� Examples for generating sample procedures<br />

� How to deal with the unexpected?<br />

� How to deal with deviations on the delivery like incorrect<br />

temperature control, stacked up pallets, etc.?<br />

Moderator:<br />

EMERICH GRASSINGER, Boehringer Ingelheim<br />

Reduced Testing of Supplied APIs and Excipients<br />

� What guidance is available on reduced QC testing?<br />

� EU- and FDA expectations?<br />

� Supplier qualification as a prerequisite<br />

� Other information required before you start reducing<br />

� Can APIs and excipients be covered within the same<br />

approach?<br />

� Who is in the driver seat, who must be involved?<br />

� Practical execution<br />

DR RETO THEISS, Merck KGaA<br />

WORKSHOP II<br />

Reduced Testing<br />

Apart from any guidance, it is still much up to the manufacturer<br />

to decide which APIs and which excipients<br />

might be subject of a reduced testing procedure. Since<br />

the quality of the substance has to be assured without<br />

compromise, multiple factors must be considered before<br />

the full testing of every single batch can be reduced.<br />

It is the aim of this workshop to exchange information<br />

about different approaches and to discuss their<br />

advantages and disadvantages respectively considering<br />

the actual guidance as well as their practicability.<br />

Moderator: DR RETO THEISS, Merck<br />

Analytical Methods<br />

�<br />

�<br />

�<br />

�<br />

Use and validation of non-compendial methods<br />

How to proof comparability?<br />

Advantages of instrumental methods versus visual<br />

methods<br />

Handling of deviations (Out-of-Specification results<br />

and complaints)<br />

CAPA process<br />

Measurement system analysis<br />

Documentation<br />

Retests<br />

�<br />

�<br />

�<br />

�<br />

EMERICH GRASSINGER, Boehringer Ingelheim<br />

NIR (Near InfraRed Spectroscopy) for an Efficient<br />

Control of Raw <strong>Materials</strong><br />

� A short introduction to NIR Spectroscopy<br />

� NIR as a pharmacopoeial monograph<br />

� NIR for single container identification<br />

� Costs vs. benefit<br />

ARMIN GROH, Nycomed GmbH<br />

Speakers<br />

Emerich Grassinger<br />

Boehringer Ingelheim Pharma GmbH & Co.KG,<br />

Ingelheim, Germany<br />

Emerich Grassinger started at Boehringer Ingelheim<br />

as the head of an analytical laboratory in the<br />

API production. Since 2006 he is responsible for<br />

the Raw Material laboratory in which the testing and release of<br />

the API`s and excipients is carried out. In this function he is<br />

further more responsible for the sampling of the Raw <strong>Materials</strong>.<br />

Armin Groh<br />

Nycomed GmbH, Singen, Germany<br />

Armin Groh works as head of laboratory in the<br />

QC unit of Nycomed in Singen, Germany. He is<br />

responsible for various analytical methods like<br />

HPLC, GC, FT-IR and FT-NIR, titrations, and other<br />

pharmacopoeial methods.<br />

Dr Reto Theiß<br />

Merck KGaA, Darmstadt, Germany<br />

Dr. Reto Theiß started in 1997 at Temmler Pharma<br />

in Marburg. In 1999 he became deputy Head of<br />

Temmler’s Quality Control department. In 2002<br />

he changed to Merck in Darmstadt serving as QP<br />

responsible for releasing products of the generic branch for the<br />

market. Since January 2005 his duties include the QA supervision<br />

of solid dosage forms during the whole production chain.<br />

Dr Thomas Storm<br />

Novartis Pharma AG, Basel, Switzerland<br />

Thomas Storm studied Chemistry and Physics,<br />

PhD in Environmental Technology, TU Berlin.<br />

Worked since 2001 as Head of Laboratory in<br />

Analytical Development at Schering AG / Bayer<br />

Schering Pharma AG, Berlin. Joined Novartis in 2008 as Head<br />

of Laboratory in Inhalation Development and Technology.<br />

Work areas included quality control of excipients, introduction<br />

of novel excipients, supplier qualification, quality control for<br />

development candidates, electronic raw data archival, HPLC,<br />

HPLC/MS, CDS, and, recently, inhalation specific analytics.<br />

Social Event<br />

At the end of the first course day you are cordially invited to a<br />

social event. This is an excellent opportunity to share your<br />

experiences with colleagues from other companies in a relaxed<br />

atmosphere.


Quality Control and Quality Assurance of Pharma<strong>ceutical</strong> <strong>Packaging</strong> <strong>Materials</strong><br />

6 – 7 May 2009, Vienna, Austria<br />

Learning Goals<br />

The focus of this GMP Education Course is on the presentation<br />

of concrete tests for packaging materials, as<br />

carried out in every incoming-goods laboratory of the<br />

pharma<strong>ceutical</strong> quality control. Among these are sampling<br />

and determining the necessary random sampling<br />

sizes, the use of infrared spectroscopy, the control of dimensions<br />

and the control of printed packaging materials,<br />

including the GMP-compliant documentation of these<br />

packaging control activities. The impact of the new requirements<br />

of EU Annex 19 on packaging material reference<br />

samples will also be discussed.<br />

Background<br />

There is a great number of regulatory requirements on<br />

pharma<strong>ceutical</strong> packaging materials, in the pharmacopoeias,<br />

the GMP regulations, in the FDA guidances, etc.<br />

The pharma<strong>ceutical</strong> manufacturer has to guarantee that<br />

only such packaging materials are used that are correctly<br />

printed, in conformity with the specifications and in<br />

compliance with the regulatory requirements.<br />

The quality control unit is responsible for the control of<br />

pharma<strong>ceutical</strong> packaging materials including the receipt,<br />

identification, sampling, testing, and approval or<br />

rejection of drug product containers and closures.<br />

In order to determine the scope of the tests for the quality<br />

control of pharma<strong>ceutical</strong> packaging materials, in<br />

some countries the „Defect Evaluation Lists“ have proved<br />

efficient. The responsibility for the tests lies now more<br />

and more with the manufacturers of packaging materials.<br />

However, as a precondition for this, additional QA<br />

measures, like vendor qualification, supplier audit and<br />

technical agreements, have to be taken.<br />

It is the objective of this seminar to describe the GMP<br />

requirements on packaging materials, the sampling of<br />

packaging materials and the control of incoming packaging<br />

materials comprehensively and to illustrate them with<br />

the help of examples.<br />

Target Group<br />

This GMP Education Course on the testing of pharma<strong>ceutical</strong><br />

packaging materials is directed at employees in<br />

pharma<strong>ceutical</strong> quality control departments who are responsible<br />

for sampling, testing, approval and control of<br />

primary and secondary packaging materials.<br />

The Course is also intended for quality assurance personnel<br />

as well as for staff of manufacturers and suppliers of<br />

packaging materials.<br />

Moderator<br />

Dr Jörg Zürcher, Bayer Schering Pharma AG, Germany<br />

Programme<br />

Regulatory Requirements on Pharma<strong>ceutical</strong> <strong>Packaging</strong><br />

<strong>Materials</strong><br />

� Regulatory framework<br />

� US Federal Register, Code of Federal Regulations (CFR)<br />

� US Guidance for Industry: Container Closure Systems<br />

� EC Guidance: Plastic Immediate <strong>Packaging</strong> <strong>Materials</strong><br />

� US Drug Master Files<br />

� EC legislation, Eudralex, foodstuff regulations<br />

Dr Mayk Kresse, Bayer Schering Pharma AG<br />

Equipment Calibration and Qualification in Pharma<strong>ceutical</strong><br />

<strong>Packaging</strong> Control<br />

� Principles of instrument qualification, calibration and<br />

analytical method validation in the QC laboratory<br />

� DQ, IQ, OQ, PQ<br />

� Examples of instrument qualification in the QC packaging<br />

laboratory<br />

Dr Helmut Gaus, Rentschler Biotechnologie GmbH<br />

Defect Evaluation Lists<br />

� General principles and specific Defect Evaluation Lists<br />

(DEL)<br />

� Random Sampling Tables for qualitative and for<br />

time-consuming, destructive and quantitative tests<br />

� Acceptable Quality Level<br />

� “Applied DEL” – LIMS-supported routine release testing<br />

� Sample defects and their classification<br />

Dr Mayk Kresse, Bayer Schering Pharma AG<br />

WORKSHOP I<br />

Examples of Defect <strong>Packaging</strong> <strong>Materials</strong><br />

The aim of this workshop is to discuss in small discussion<br />

groups the evaluation of some defect packaging materials<br />

that are presented. Are the defects of these packaging<br />

materials critical or non-critical? Has the lot to be rejected<br />

or can it still be used?<br />

Participants will learn how to apply the general recommendations<br />

of accepted and published Defect Evaluation<br />

Lists for specific and individual packaging materials.<br />

Moderator: Dr Mayk Kresse<br />

Control of Dimensions<br />

� Control of dimension for packaging materials<br />

- Overview over systems/equipment<br />

- Measuring screws, digital measuring slides, dial gauges<br />

- Measuring microscope<br />

- Contour projector<br />

- Perthometer<br />

� Requirements on measuring devices in daily use at<br />

the incoming control for packaging materials:


- Monitoring and calibration of testing equipment<br />

� Special applications<br />

Dr Gerald Kindermann, F. Hoffmann-La Roche AG<br />

Documentation of <strong>Packaging</strong> Control<br />

� Regulatory background<br />

� Set-up of specifi cations<br />

� Testing procedures<br />

� Documentation<br />

Dr Jörg Zürcher, Bayer Schering Pharma AG<br />

Infrared Spectroscopy for <strong>Packaging</strong> <strong>Materials</strong><br />

� Principle of the method<br />

� Pharmacopoeial background<br />

� Identity testing by IR<br />

� Quantitative analysis by IR<br />

� Method evaluation (benefi ts and limits)<br />

Dr Jörg Zürcher, Bayer Schering Pharma AG<br />

Testing of Extractables/Leachables<br />

� Regulatory background<br />

� Principles of Extractable and Leachable testing<br />

� Potential Extractables of different Container <strong>Materials</strong><br />

� Routine Testing of Extractables<br />

Dr. Jörg Zürcher, Bayer Schering Pharma AG<br />

WORKSHOP II<br />

Strategies for Reduced Testing<br />

The aim of this workshop is to evaluate in small discussion<br />

groups how the opportunities and requirements<br />

of EU Annex 8 and 21 CFR Part 211.84 should be implemented<br />

in the everyday practice of pharma<strong>ceutical</strong><br />

quality control departments for packaging materials.<br />

Moderator: Dr Gerald Kindermann<br />

Control of Printed <strong>Packaging</strong> <strong>Materials</strong><br />

� Control of incoming imprinted packaging materials<br />

- Yes? How? What?<br />

� Overview of imprinted packaging materials for pharma<strong>ceutical</strong><br />

operations<br />

� Requirements on the performance of imprinted packaging<br />

materials testing:<br />

- Sampling plan, performance of sampling and control<br />

of incoming packaging materials<br />

- Certifi ed suppliers - a high-producing cooperation<br />

- Experiences with the control of imprinted packaging<br />

materials<br />

Dr Gerald Kindermann, F. Hoffmann La Roche AG<br />

Quality Testing of <strong>Packaging</strong> <strong>Materials</strong>:<br />

Practical Examples<br />

� Sampling tables, test procedures and acceptance criteria<br />

for the incoming inspection of various packaging<br />

materials, e.g.<br />

- Bottles and caps, plastic fi lms and foils, glass, syringes<br />

and carpules, rubber stoppers, tubes<br />

Dr Helmut Gaus, Rentschler Biotechnologie GmbH<br />

Reference Samples of <strong>Packaging</strong> <strong>Materials</strong><br />

� Requirements of EU-GMP Guide Annex 19<br />

� Consequences for <strong>Packaging</strong> <strong>Materials</strong><br />

Dr Gerald Kindermann, F. Hoffmann La Roche AG<br />

Social Event<br />

On the evening of the fi rst course day you are cordially<br />

invited to a social event. This is an excellent opportunity<br />

to share your experiences with colleagues from other<br />

companies in a relaxed atmosphere.<br />

Speakers<br />

Dr Helmut Gaus, Rentschler Biotechnologie<br />

GmbH, Laupheim, Germany<br />

Dr Gaus started at Merckle/ratiopharm, in<br />

2001 he took over at Novartis-Generics, the<br />

position of Qualifi ed Person and Head of<br />

Quality Control. From 2003 to 2006 he was<br />

Head of Quality Control at Vetter Pharma. Since 2006 he<br />

is Qualifi ed Person and Vice President Quality Control at<br />

Rentschler Biotechnologie. Within his various positions in<br />

the pharma<strong>ceutical</strong> industry the incoming inspection of<br />

packaging components was always part of his responsibility.<br />

Dr Gerald Kindermann, F. Hoffmann-La Roche<br />

AG, Basle, Switzerland<br />

Dr. Kindermann joined Roche in 1996. From<br />

2001 to 2003 he led the group for control of<br />

incoming packaging materials at Roche<br />

Kaiseraugst (galenical production). His area<br />

of responsibility covered release analysis of packaging<br />

materials, the technical control of all packaging materials,<br />

and change control of specifi cations and analytical<br />

methods. He then became Quality Manager for the<br />

Supply Centre Kaiseraugst, and has been responsible for<br />

the quality aspects of a SAP project at Roche within<br />

Europe. 2008 he joined the Global Quality group at<br />

Roche working on quality systems.<br />

Dr Mayk Kresse, Bayer Schering Pharma AG,<br />

Berlin, Germany<br />

Dr Kresse joined the packaging department<br />

of Schering in 1998. Main fi elds of work were<br />

Quality Control, Quality Assurance <strong>Packaging</strong><br />

and <strong>Packaging</strong> Development. Since 2003 he<br />

has been heading the packaging development team for<br />

solid dosage forms within Pharma<strong>ceutical</strong> Development.<br />

Main task is the development of state-of-the-art packaging<br />

solutions in compliance with pharma<strong>ceutical</strong>, legal/<br />

regulatory, technical and economical requirements.<br />

Dr Jörg Zürcher, Bayer Schering Pharma AG,<br />

Berlin, Germany<br />

Dr Jörg Zürcher is responsible for the development<br />

of containers and packaging materials<br />

at Schering since 1990. He started as a<br />

scientist with focus on immediate container<br />

development for all dosage forms. Since 2002 he is<br />

leading the group responsible for development of all<br />

packaging components for liquid and parenteral dosage<br />

forms.


Easy Registration<br />

Reservation Form:<br />

� CONCEPT HEIDELBERG<br />

P.O. Box 10 17 64<br />

69007 Heidelberg,<br />

Germany<br />

Quality Control of Raw <strong>Materials</strong><br />

Date<br />

Monday, 4 May 2009, 9.00 h – 18.00 h<br />

(Registration and coffee 8.30 h – 9.00 h)<br />

Tuesday, 5 May 2009, 9.00 h – 16.30 h<br />

Fees<br />

EU GMP Inspectorates € 845.- per delegate plus VAT<br />

ECA Members € 1,521.- per delegate plus VAT<br />

APIC members € 1,605,- per delegate plus VAT (does<br />

not include ECA membership)<br />

Non-ECA Members € 1,690.- per delegate plus VAT<br />

The conference fee is payable in advance after<br />

receipt of invoice and includes conference documentation,<br />

dinner on the first day, lunch on both<br />

days and all refreshments. VAT is reclaimable.<br />

Quality Control and Quality Assurance of<br />

Pharma<strong>ceutical</strong> <strong>Packaging</strong> <strong>Materials</strong><br />

�<br />

Date<br />

Wednesday, 6 May 2009, 09.00 h - 18.30 h<br />

(Registration and Coffee 8.30 h - 9.00 h)<br />

Thursday, 7 May 2009, 08.30 h - 16.30 h<br />

Fees<br />

EU GMP Inspectorates € 845.- per delegate plus VAT<br />

ECA Members € 1,521.- per delegate plus VAT<br />

APIC members € 1,605,- per delegate plus VAT (does<br />

not include ECA membership)<br />

Non-ECA Members € 1,690.- per delegate plus VAT<br />

The course fee is payable in advance after receipt<br />

of invoice and includes conference documentation,<br />

dinner on the first day, lunch on both<br />

days and all refreshments. VAT is reclaimable.<br />

If the bill-to-address deviates from the specification<br />

to the right, please fill out here:<br />

CONCEPT HEIDELBERG<br />

P.O. Box 10 17 64<br />

Fax +49 (0) 6221/84 44 34<br />

69007 Heidelberg<br />

Germany<br />

Reservation Form:<br />

+ 49 6221 84 44 34<br />

Venue of both events<br />

Renaissance Wien Hotel<br />

Linke Wienzeile/Ullmannstr. 71<br />

1150 Vienna, Austria<br />

Phone + 43 / 1 89 102<br />

Fax + 43 / 1 89 102 300<br />

Do you want to save money?<br />

Accommodation<br />

CONCEPT has reserved a limited number of<br />

rooms in the conference hotel. You will receive<br />

a room reservation form when you have registered<br />

for the event. Please use this form for your<br />

room reservation or be sure to mention “VA<br />

5944/5951 ECA Course” to receive the specially<br />

negotiated rate for the duration of your stay.<br />

Reservation should be made directly with the<br />

hotel not later than 4 April 2009. Early reservation<br />

is recommended.<br />

Registration<br />

e-mail: @ info@concept-heidelberg.de � Internet:<br />

www.gmp-compliance.org<br />

Via the attached reservation form, by e-mail or<br />

by fax message. Or you register online at www.<br />

gmp-compliance.org.<br />

Conference language<br />

The official conference language will be English.<br />

Organisation and Contact<br />

CONCEPT HEIDELBERG<br />

P.O. Box 10 17 64<br />

D-69007 Heidelberg, Germany<br />

Phone +49 (0) 62 21/84 44-0<br />

Fax +49 (0) 62 21/84 44 34<br />

info@concept-heidelberg.de<br />

www.concept-heidelberg.de<br />

For questions regarding content:<br />

Dr Günter Brendelberger (Operations<br />

Director) at phone +49-62 21 / 84 44 40,<br />

or per e-mail at<br />

brendelberger@concept-heidelberg.de.<br />

For questions regarding reservation, hotel,<br />

organisation etc. (Quality Control of Raw<br />

<strong>Materials</strong>):<br />

Ms Marion Grimm (Organisation Manager) at<br />

+49-62 21 / 84 44 18, or per e-mail at<br />

grimm@concept-heidelberg.de.<br />

For questions regarding reservation, hotel,<br />

organisation etc. (Quality Control and Quality<br />

Assurance of Pharma<strong>ceutical</strong> <strong>Packaging</strong><br />

<strong>Materials</strong>):<br />

Ms Marion Weidemaier (Organisation Manager)<br />

at phone +49-62 21 / 84 44 46, or per e-mail at<br />

weidemaier@concept-heidelberg.de.<br />

Reservation Form (Please complete in full)<br />

Quality Control Compliance Week, 4-7 May 2009, Vienna Austria<br />

� Quality Control of Raw <strong>Materials</strong>, 4-5 May 2009<br />

� Quality Control and Quality Assurance of Pharma<strong>ceutical</strong> <strong>Packaging</strong> <strong>Materials</strong>, 6-7 May 2009<br />

(Please tick)<br />

* Mr * Ms<br />

Title, first name, surname<br />

Company<br />

Department<br />

Important: Please indicate your company’s VAT ID Number Purchase Order Number, if applicable<br />

Street / P.O. Box<br />

City Zip Code<br />

Country<br />

Phone / Fax<br />

E-Mail (Please fill in)<br />

General terms and conditions<br />

If you cannot attend the conference you have two options:<br />

1. We are happy to welcome a substitute colleague at any time.<br />

2. If you have to cancel entirely we must charge the following processing fees: Cancellation<br />

� until 2 weeks prior to the conference 10 %,<br />

� until 1 weeks prior to the conference 50 %<br />

� within 1 week prior to the conference 100 %.<br />

CONCEPT HEIDELBERG reserves the right to change the materials, instructors, or speakers without<br />

notice or to cancel an event. If the event must be cancelled, registrants will be notified as soon as<br />

If you book the complete Quality Control<br />

Compliance Week from 4 to 7 May 2009<br />

you will save € 300,-<br />

possible and will receive a full refund of fees paid. CONCEPT HEIDELBERG will not be responsible for<br />

discount airfare penalties or other costs incurred due to a cancellation.<br />

Terms of payment: Payable without deductions within 10 days after receipt of invoice.<br />

Important: This is a binding registration and above fees are due in case of cancellation or non-appearance.<br />

If you cannot take part, you have to inform us in writing. The cancellation fee will then<br />

be calculated according to the point of time at which we receive your message. In case you do not<br />

appear at the event without having informed us, you will have to pay the full registration fee, even if<br />

you have not made the payment yet. Only after we have received your payment, you are entitled to<br />

participate in the conference (receipt of payment will not be confirmed)!

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