exams sat between 1 September 2013 - 31 December 2014
exams sat between 1 September 2013 - 31 December 2014
exams sat between 1 September 2013 - 31 December 2014
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Examination GuideUnit 9 – Customer service in insuranceBased on the <strong>2013</strong>/<strong>2014</strong> syllabus examined until <strong>31</strong> <strong>December</strong> <strong>2014</strong>ContentsIntroduction to Examination Guide 3IF9 Syllabus 6Specimen Examination 10Specimen Examination Answers and Learning Outcomes Covered 20Published in June <strong>2013</strong> by:The Chartered Insurance Institute42-48 High Road, South Woodford, London E18 2JPTelephone: 020 8989 8464Fax: 020 8530 3052Email: customer.serv@cii.co.uk© The Chartered Insurance Institute <strong>2013</strong>IF9 Examination Guide <strong>2013</strong>/<strong>2014</strong> 2