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est practices, discuss emerging issuesand collaborate on solutions. And we areundertaking creation of a statistical databaseproviding a knowledge asset available toregulators and those advising the industry.Finally, we are recognizing the importantrole IAGR can play in acting as a focalpoint for industry bodies such as theGaming Standards Association and theAmerican Gaming Association (AGA) andfor regional bodies such as the regionalgambling regulator associations like GamingRegulators European Forum (GREF)and North American Gaming RegulatorsAssociation (NAGRA). By establishingthese relationships, we are putting interestedpeople or organizations in touch with thepeople who can help make things happen.But IAGR, just like the industry, can onlydo so much by itself to achieve a smarterregulatory environment. In order to trulymake a difference, we need to be workingtogether. There are very real difficultiesin getting a sustained effort underway toimprove the way in which we work. Part is thereality of pressing job demands that providelittle opportunity for abstract thinkingabout how to accomplish long talked aboutobjectives. Part is that despite good intentions,it is just plain hard work to deliver on loftygoals of cooperation and collaboration thatare made from conference podiums.The challenge for the regulator andindustry is to find and exploit opportunitiesto think differently about how we interactwith one another, to find a way to changethe dynamic. We need, for instance, to betalking to one another about how we canpromote discussion between conferences.It sounds good, but how do we actually setabout making those conversations a reality?We also need to think differently abouthow we use technology. How can we leveragethe exploding technological options to dothings better? Can we, for instance, leveragewebinars, blogs, and social media sites toefficiently share information and learn withouthaving to book a flight or leave our offices?Instead of our primary focus being onknowledge sharing from our colleagues,whether regulator or industry, can we tapinto one another across classifications? Canorganizations like International Mastersof Gaming Law (IMGL), InternationalAssociation of Gaming Advisors (IAGA),and AGA share information withassociations like IAGR, GREF, and NAGRA?Can we, for instance, establish knowledgebanks across organizations rather than justwithin associations? And if so, how exactlydo we set about making that work?As I prepare to end my term as IAGR’sPresident and transition to an IAGR trustee,I leave you with these questions. IAGR looksforward to working collaboratively on theanswers that will lead both industry andregulator to a place of better regulation inthe future.SUSAN HENSEL, President, IAGR &Director of Licensing, PennsylvaniaGaming Control Board. Email:shenseljar@state.pa.usA REPORT FROM iGamingBusinessThe Changing Faceof PaymentsA Market Overview and Global TrendsKey Features■ Comprehensive overview of theglobal payments ecosystem■ Review of geographical processand behaviour surroundingpayments, as well as looking atlocal licensing across WesternEurope, and emerging and growingmarkets in Eastern Europe, LatinAmerica and Asia■ An analysis of how theavailability of more convenientoptions are creating newopportunities for alternative andnon traditional payment■ Learn about different paymentmethods: credit and debit cards,mobile, NFC, Ukash, PayPal■ Review of regulation and recentchanges made by SEPA (SingleEuropean Payments Area) and PSD(Payment Services Directive)■ Future trends in local and globalmarkets, ensuring that operatorswill be up to speed in thelandscape as it exists today and inthe future.Ask for your free executive summary today quote 13IPayments2and email reports@iGamingBusiness.comCall +44 (0) 207 954 3489 to order your copy ofiGB Payments report todaywww.iGamingBusiness.comEuropean Gaming Lawyer | Autumn Issue | 2013 | 31