Committed to tackling anti-social behaviour - Teign Housing

How to report anti-social behaviourIf you are being harassed or affected by nuisanceor disturbance you can report this by:• Completing the online incident diary on ourwebsite www.teignhousing.co.uk• E-mail: asb@teignhousing.co.uk• Visit us at one of our offices- Shop (Market Walk, Newton Abbot)- Templar House (Collett Way, Newton Abbot)- Community Office Teignmouth (61Kingsway)• Telephoning us via our dedicated ASBreporting line on 01626 322775 (24 hoursa day)- During office hours you will be able tospeak to a member of our NeighbourhoodTeam- Out of office hours and during weekendsyou can log incidents with the Out of HoursTeamWe will not be able to respond immediately toreports made out of hours via the website, e-mailor telephone. Reports will be forwarded to ourNeighbourhood Team who will respond to it thenext working day, if follow up action is required.If you are a victim of or witness to a crimeor you suspect criminal activity, you shouldalways contact the Police before us. We cannotinvestigate crimes or criminal behaviour andwill only be able to take tenancy related actionagainst alleged perpetrators of criminal activitywhere there is a conviction.Your complaint will be prioritised based on the type of ASB you have reported, we will aim torespond to you within these timescales:Category of ASB Examples of behaviour Working daysto respondA(Urgent or Serious)B(Persistence Nuisance)C(Non Urgent)High risk criminal activityThreat or use of violenceHate crimeHarassmentNoiseVerbal abuseIntimidationCriminal damageAnimal nuisanceGraffiti (unless offensive)Fly-tippingCar repairs135ASB Reporting Line: 01626 32277502229 ASB leaflet.indd 5 20/12/12 18:39:54

What action might we take?If it is a disagreement ordispute between you andanother person or neighbour,and we cannot evidence antisocialbehaviour, we willusually suggest you try andreach an agreement betweenyourselves or offer to provideindependent mediation tohelp you to do this.Mediation doesn’t have to beface to face, you can still reach anagreement separately if you prefernot to meet. This is called “shuttlemediation”.If there is evidence of anti-socialbehaviour we will usually startby giving the person a warningand ask them to change theirbehaviour. They may be askedto sign an Acceptable BehaviourContract (ABC) stating they willbehave appropriately.If there is evidence of seriousanti-social behaviour such asharassment or criminal activitywe may apply to the court fora legal order. This could be aninjunction which stops someonebehaving anti-socially or it couldbe an order for possession oftheir home or eviction.Sometimes people’s behaviour isaffected by other factors in theirlife that they need and want helpwith such as alcohol dependency.We may help them to get supportwith this before we explore legaloptions.If people do not listen to warningsand there is continued evidence ofanti-social behaviour then we maychoose to use legal options tohelp.To get a legal order we wouldneed to prove to a court thatanti-social behaviour had takenplace and that it was reasonableto give an order which could resultin someone losing their home.Eviction is always a last resort.ASB Reporting Line: 01626 32277502229 ASB leaflet.indd 8 20/12/12 18:39:55