Ward 18 LGH Admissions MSK patient information leaflet - Library

General InformationCancellations or queries prior to surgery:You can telephone us directly, between 10:00am - 4.00pm,Monday - Friday:0116 258 83410116 258 42650116 258 88420116 258 8312Please leave a message on the answer machine if no-one isavailable to take your call.Pre-AdmissionDRAFTAssessment AppointmentIf you cannot attend please ring 0116 258 8341 / 4265. This willprevent your admission being automatically cancelled.Please note:If you are taking the oral contraceptive pill, please telephone theabove number on receipt of your pre-admission assessmentappointment letter.2

Ward 18 Admissions AreaWard 18 is an admissions area and day case ward for orthopaedicand sports injury patients.The ward opens Monday - Friday at 7:15am and closes at 7:30pm.Nearly all elective orthopaedic patients requiring surgery areadmitted to ward 18, however on occasion patients can beadmitted directly to the inpatient wards 14/16/19 due to bedavailability. Beds are also available on the Surgical Day Case Unit,you will be contacted by telephone if your admission location isto be altered.If your admission day is Saturday you will be contacted on Fridayevening to confirm your allocated ward. If we are unable to contactyou for a Saturday admission please report directly to ward 14.DRAFTThe area and the admissions processThe area is designed to provide a warm, welcoming, safe andrelaxing environment for patients to be prepared for theiroperation on the day of admission.There is a reception area, day room with television and payphone.Please be aware that ward 18 and some of the other inpatientwards can have both male and female patients at times;however sexes are not mixed in single areas, as male and femalepatients are in different bays and have separate waiting areas,changing and toileting facilities.3

The area and the admissions process (continued)Your relative or friend is welcome to accompany you to ward 18,however as it is a busy admissions area and has limited space,for reasons of patient privacy and dignity, relatives are notencouraged to stay unless there is a specific requirement agreedwith the nursing staff. In this case a maximum of one persononly will be allowed to stay with the patient.After 12 noon a friend or relative can call ward 18 (0116 2584147) to find out which ward you are on. It would be useful ifthey could pass this information onto other family and friends.You will go to theatre from ward 18. If you are going home onthe day of surgery you will usually go back to ward 18, otherwiseyou will be transferred to one of the Orthopaedic Wards (ward14, 16 and 19).DRAFTWhilst we try and transfer you directly to aninpatient ward directly after your stay in the theatre recovery ,you may need to return to ward 18 until an in-patient bedbecomes available. We try to keep post-operative in-patients onthe same ward after surgery, however it may be necessary onoccasions to transfer you again due to bed availability or otherneeds.Ward 18 will appear very busy initially whilst all the clinical staff(surgeons, anaesthetists, junior doctors and nurses) assessespatients. It will then settle down as patients are taken to theatre.The nurses will admit and prepare you for your operationaccording to the finalised order of the theatre list. This occurs by8:30am and whilst it does alter on occasion due to clinicalreasons, you will be kept informed of the progress of the list andgiven approximate waiting times.4

What about waiting times?We try to minimise waiting times prior to operations, however itis inevitable that some patients may have to wait until as late as4pm. We appreciate your patience and understanding whilst youwait for your operation. Theatre start time is 8:30am for an allday list and 1pm for afternoon lists. Most patients need to beseen by the anaesthetist and all patients need to see the surgeonprior to start of theatre.Unfortunately there is no extra time in the schedule to stopoperating, for patients to be seen in between cases and later inthe day. Therefore all patients must be assessed before the startof the whole operating list.Please feel welcome to bring things whilst you wait, such asbooks, magazines,DRAFTpuzzles, word searches etc.You may be able to leave the ward for short periods of time, tostretch your legs, and change environment. Please discuss thiswith a member of the nursing team.5

What about eating and drinking?You will have been given your fasting times at pre-assessmentand this will have been confirmed by letter. Please ensure youkeep to this guidance, as failure to do so can have seriousconsequences during surgery and may lead to your operationbeing cancelled.The anaesthetist will discuss with the nursing team if you can eatand drink after the theatre list has been confirmed on youradmission day. If the Anaesthetist agrees that fluid or fluid anddiet can be given, a member of the nursing team will arrange this.Eating and drinking after your operation- Day Case patientsreturning to ward 18.There are no hot meals provided on ward 18 but sandwiches andtoast area available,DRAFTalong with hot drinks and soup, cakes andbiscuits.Hospital Facilities• Margaret’s restaurant and Costa Coffee Café• WRVS shop and Café Bar• Cash Machine (ATM)• Accommodation - please contact:belindaderbyshire@uhl-tr.nhs.uk or telephone: 0794 9289 379(Monday - Friday 8.00am - 4.00pm).6

What to bring into hospitalPlease do not bring in valuable or excessive amounts of propertyas security cannot always be guaranteed. All valuables remainyour own responsibility and you will be asked to sign a propertydisclaimer as the Trust will not take responsibility for damage,loss or theft of your property.Things to bring into hospital:• Bring all your medications with you in their original containers.• Inhalers,DRAFTcreams, remaining stellisept wash, Insulin and Insulinpens etc.• Any mobility aids you will need.• Sleep Apnoea machine (CPAP) if you use one.• Glasses, hearing aid.• Dressing gown, slippers and toiletries.Please ask visitors to bring any other items in later. Keep those toa minimum and preferably in a soft bag as there is no storage forlarger bags or hard cases on wards. If you are staying in overnightall property will be returned to you after surgery.Please remove all make up, nail varnish, jewellery, and bodypiercing. You will not need to remove your wedding ring unlessyou are having hand or upper limb surgery.7

What if I feel unwell or have any symptoms prior to admission?• Diarrhoea and or vomiting• High temperature/ fever/ Flu/ Cold• Chicken PoxIf you develop any of the above symptoms within 48 hours ofadmission please contact us on the number provided at the startof the leaflet.Car Park Office:Opening hours are 8:30am-4:30pm Monday - Friday. Telephone(0116) 258 8281.DRAFTPatient and prime care saver tickets are availablefrom the Car Park Office during opening hours. The car parkoffice is located near to Margaret’s Restaurant.Visiting Times and Day Case patient CollectionVisiting times are 2-4pm and 6-8pm. All day case patients havingsurgery under General Anaesthesia will need to be collected onthe ward and have a suitable adult with them for the following24 hours.A drop off and collection zone for 20 minutes is available at themain entrance doors. Please ask relatives to telephone ward 18 todiscuss a suitable time to collect you. If you have met the NonEmergency Patient Transportation Eligibility criteria and havearrived by ambulance please inform nursing staff on arrival.8

Visiting Times and Day Case patient Collection (continued)Ambulance transport is not routinely available and has stricteligibility criteria. Please organise your own transport fordischarge wherever possible. For those patients who do not havea medical need for ambulance transport, but may require help inmeeting the cost of travel to and from their care may be entitledto financial assistance under the Hospital Travel Costs Scheme.Further information can be found at:http://www.directgov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/illorinjured/DG10018959Before you go home:DRAFTAfter your operation, the following arrangements may need tobe organised, so please do not ring relatives/ friends forcollection until the nurse has agreed this with you:• Practice nurse/district nurse• Physiotherapy intervention and referral• Tablets and discharge letter.How to contact us:Ward 18 (0116) 258 4147Ward 19 (0116) 258 4150Ward 16 (0116) 258 8335Ward 14 (0116) 258 41139

What if I have more questions or concerns?We understand that having an operation can be a worrying timeand we will do our best to ease your anxieties. You are welcometo ask any of our staff about any questions you may have whilstyou are with us.Or you may like to make a note of your questions and bring themwith you on the day of admission:1.2.DRAFT3.4.10

Patient Experience QuestionnaireWe value patient feedback and we will provide you with aquestionnaire on discharge please complete this if possible as it isinvaluable to improving our service. ‘Message to Matron’ cardsare also available, so if you have a positive comment, complaintor question please feel free to ask us for a post card and we candirect you to the post box.We look forward to meeting you.DRAFT11

DRAFTIf you would like this information in anotherlanguage or format, please contact theservice equality manager on 0116 258 8295Haddaad rabto warqadan oo turjuman oo ku duuban cajaladama qoraal ah fadlan la xiriir, Maamulaha Adeegga Sinaanta0116 258 8295.Eĝer bu broşürün (kitapçıĝın) yazılı veya kasetli açıklamasınıisterseniz lütfen servis müdürüne 0116 258 8295 telefonundanulaşabilirsiniz.Produced: June 2012 Review: June 2014(Goldson)612KR ??0??-0612