sap-cloud-service-level-agreement-enGLOBAL-v6-2015

SAP Cloud for Travel and ExpenseMaintenance WindowsRegular Maintenance Windows Weekly, Sunday 2:00 a.m. to Sunday 6:00 a.m. Local Time. Local Time (*)Major UpgradesUp to 4 times per year from Saturday 6:00 a.m. to Sunday 6:00 a.m. LocalTime (*). SAP will inform Customer reasonably in advance about plannedmajor upgrade scheduling.(*) Local Time (*)Local Time at the datacenter where the Service is hosted. This is:UTC–4, Americas (summer); UTC–5, Americas (EST winter)UTC+2 , Europe (summer); UTC+3, Europe (CET winter)UTC+8, APJSAP Communication Center by Ancile:Maintenance WindowsRegular Maintenance WindowsMajor UpgradesCustomer may select from any one of the following maintenance windowoptions: (1) Tuesday and Thursday from 2 a.m. to 4 a.m. Local Time (*); or(2) Saturday from 2 a.m. to 6 a.m. Local Time.Up to 4 times per year from Friday 10 p.m. to Saturday 10 p.m. Local Time(*). SAP will inform Customer in due time in advance (either by email or byany other electronic means)(*) Local Time UTC–4, Americas (summer); UTC–5, Americas (EST winter)UTC+2 , Europe (summer); UTC+3, Europe (CET winter)UTC+8, APJSAP Connected LogisticsRegular Maintenance WindowsMajor UpgradesMaintenance WindowsWeekly Monday and Thursday morning 4:30 a.m. to 6:30 a.m. CentralEuropean Time (CET).Up to 4 times per year on any weekday from 4:30 a.m. to 8:30 a.m. CentralEuropean Time (CET). SAP will inform Customer in due time in advance(either by email or by any other electronic means).SAP Event TicketingSAP Service Level Agreement Effective June 1, 2015 Page 4