sap-cloud-service-level-agreement-enGLOBAL-v6-2015

SAP ScoutingMaintenance WindowsRegular Maintenance Windows Bi-weekly, in odd calendar weeks (e.g., calendar week 1, 3, 5, etc.),Thursday morning 7AM to 8AM CET.Major Upgrades Up to 4 times per year from Friday 10 p.m. to Monday 3 a.m. Local Time (*).SAP will inform Customer in due time in advance (either by email or by anyother electronic means)(*) Local Time UTC -5 AmericaUTC +2 EuropeUTC +8 APASAP Signature Management by DocusignTo the extent maintenance must be performed on the Cloud Service SAP shall use maintenance windows for planneddowntimes applicable to the SAP cloud solution associated with use of the Cloud Service.SAP SuccessFactors Business Execution SuiteWeekly Maintenance WindowsMaintenance WindowsUS and Canada data centers: midnight (Friday-Saturday) to 7:00 a.m.Saturday U.S. Eastern Time and midnight (Saturday-Sunday) to 7:00 a.m.Sunday U.S. Eastern Time;Europe data centers: midnight (Friday-Saturday) to 7:00 a.m. SaturdayGMT and midnight (Saturday-Sunday) to 7:00 a.m. Sunday GMT;Asia Pacific/Australian data center: midnight (Friday-Saturday) to 7:00a.m. Saturday AU Eastern Time and midnight (Saturday-Sunday) to 7:00a.m. Sunday AU Eastern Time; andChina data center: midnight (Friday-Saturday) to 7:00 a.m. SaturdayChina Standard Time and midnight (Saturday-Sunday) to 7:00 a.m. SundayChina Standard Time.SAP JamWeekly MaintenanceWindows*Maintenance WindowsMidnight (Thursday-Friday) to 1:00 a.m. Friday U.S. Eastern Time for theUS and Canada data centers;11:00 p.m. Thursday to midnight (Thursday-Friday) Central European Timefor the Europe data centers; and*In addition to the maintenancewindows for the SAPSuccessFactors Business ExecutionSuite7:00 a.m. to 8:00 a.m. Saturday China Standard Time for the China datacenter.SAP Service Level Agreement Effective June 1, 2015 Page 8