MGMT 530 Week 4 Midterm Exam

MGMT 530 Week 4 Midterm Exam
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1. (TCO A) Your small services company has outgrown the current facility after the first two
years of a three-year lease. As the operations manager, you are being held accountable for
cancelling orders, and you are beginning to lose market share due to late deliveries. The goal is
to determine what action to take in the future to improve the situation and restore sales.
i. What criteria should have been used in the decision-making process that could have avoided
the current situation?
ii. Describe the eight elements for effective decision making used in a rational decision-making
approach, and describe how it could have been applied seeing this potential crisis in advance.
2. TCO A) Understanding fundamental and means objectives are important to decision analysis
and decision making. As your business has grown, you are evaluating moving your company to a
larger office closer to several of your key customers and are looking at several different
alternatives.
i. Identify your fundamental objectives.
ii. How would those objectives be used in the decision-making process?
iii. Identify your means objectives.
iv. How would the means objectives be used in the decision-making process
3. (TCO A) Robin Griffith, Business Manager for Clark Investments, is considering three new
office locations. In trying to decide which location is the best overall for the company, Robin has
concluded that three criteria are important in this decision. First, of course, is to have a location
in close proximity to key corporate customers. This objective is most important, twice as
important as each of the other two criteria. The second criterion is to have a location with

excellent tenant satisfaction. The third criterion is for the facility to have additional space to
expand into. The second and third criteria are equally important.
Here is a summary of each of the locations:
1) Shady Pines: 7 corporate accounts within five miles; scored an 80 satisfied/highly satisfied in
recent tenant satisfaction poll; 1,000 additional square feet available in the event of a need to
expand further.
2) Via Angelina: 5 corporate accounts within five miles; scored an 85 satisfied/highly satisfied in
recent tenant satisfaction poll; 2,000 additional square feet available in the event of a need to
expand further.
3) The Mercado: 4 corporate accounts within five miles; scored a 75 satisfied/highly satisfied in
recent tenant satisfaction poll; no additional space available.
(a) What is Robin’s problem or opportunity in this situation?
(b) What is the overall objective for Robin’s decision? What are the fundamental objectives that
support the overall objective?
(c) What are Robin’s alternatives for this decision situation?
(d) Evaluate this decision situation using tradeoffs or a weighted scoring model. Based on that
analysis, to which location should Robin select?
4. TCO B) Utilizing intuitive thinking in today’s business environment is a must according to
research and practical experience.
i. Why is intuition important to managers today, and how reliable is it in decision making?
ii. Develop three approaches for improving one’s intuition to enable better decision making.