Tenant's Conference 2010 - Broadland Housing Association

doortodoorBroadland Housing Association Tenant’s MagazineServing the needs of our neighbourhoods Summer 2010Broadland‘Thriller’Tenant’sConference 2010pictures insideStar Trek Movie Review InsideSimpleRisottoRecipefor you to tryDramaticCrane rescueWin Win Win!● £100 in High StreetVouchers p27● 2010 GardeningCompetition p28get gardening special feature-Customer Services: 0303 303 0003100% recycled - Please recycle after use

doortodoorContents4 Around the HousesTenants ConferenceOur 2010 Annual Tenants Conference was heldon Saturday 22 May at Dunston Hall nearNorwich. It was great to see so many of you,with over 180 tenants turning up on the daymaking it another record breaking attendance.6 Dramatic High LevelCrane RescueEarlier this year Broadland Housing (BHA), NorfolkFire Service and Young’s Construction workedtogether to organise a dramatic, simulated rescueof a high level crane operator at BHA’sconstruction site, 100 St Benedict’s Street, inNorwich.7 Involvement ZoneGetting involvedNews on the Shipfield Community Room, LordMayors Procession workshops, plus news onarea forums and information on our Out andAbout Campaign.11 Your Green SpaceEnergy EfficiencyGreat ways to save energy and money throughour match funding initiatives.12 Meridian EastCelebratingAchievementMeridian East clients receiveawards at Kings Lynn andDereham and we spend aday in the life of our KingsLynn Training andEmployment Team.14 Mears PageAn update on staff changes, Mears AnnualCustomer Conference and Bogus Caller AlertAdvice To Tenants.15 Around the HousesDell Rose CourtAny excuse for a party, residents from three BHAHousing with Care Schemes got together for anafternoon of music and entertainment.16 Around the HousesThe ElmsBroadland puts the 'Thrill' into Half-Term - oursecond children’s drama event at The Elms inNorwich during the Easter Holidays.Are you up to date with your rent account?You could win £100 in our rent reward scheme. See page 27Page 2 • www.broadlandhousing.org

Broadland Housing Association Tenant’s Magazine • Summer 201017 Around the HousesSt Katherine’s CourtSt Katherine’s Sheltered Scheme in Kings Lynnwas a hive of activity as the residents held a partyto celebrate their 25th Anniversary.17 Around the HousesBrooks GreenResidents of Brooks Green got their hands dirtythis month when they took part in a ‘grow yourown vegetable project’.Welcome fromyour Editorial TeamWelcome to the Summer edition of Door to Door.As always the sun shone at this years TenantsConference. This issue sees the launch of our newgarden tools scheme and our 5 th Annual GardeningCompetition, we report on our highly successful‘Thriller’ drama workshop, plus all the regularfeatures and competitions.We are always looking for fresh ideas, so if youwould like to have your say on what we shouldinclude in the magazine or wish to contributesomething, please get in touch on the details below.18 Get GardeningFree garden tool loanscheme - Jo Soanes goesout on the road to meettenants.22 Senior Tenant’s NewsTea Party at The CedarsPupils from Norwich High School for Girls joinCedars residents for their annual get together.21 PuzzlesWordsearch and Sudoku!Complete the wordsearch and return to us foryour chance to win a £10 shopping voucher, plusa new Sudoku puzzle, just for fun!22 Colouring competition!Colour in the summer holiday picture for yourchance to win a colouring set.24 Residents AreaAnother great film review, top tips, poetry, art anda quick and easy risotto recipe.26 Service SatisfactionYour views on our performance.28 Gardening CompetitionEnter Broadland’s 5th annual gardeningcompetition for the chance to win £50!To contribute in any edition of Door to Door,call 01603 750208, email marketing@broadlandhousing.org or send any photos orarticles to: Chris Andrews, Broadland HousingFreepost RRBC-GYGZ-XYEE, NCFC, Jarrold Stand,Carrow Road, Norwich, NR1 1HUEditorial Panel: Chris Andrews, Sarah Mortimer, SarahCook, Moll Robb, Heather Angell, David Empson, IanRobertson, Bob Patel.Contributors: Lisa Tye, Shane Smith, Heather Angell,Julie Nice, Angela Bullock, David Emspon, CatherineBrown, Joyce Kerrison, Darren Broughton, LouiseArcher, Martyn Thompson, Charlie Conley, KerriGallagher, Sarah Lovelock, Jo Soanes.www.broadlandhousing.orgCustomer Service: 0303 303 0003Out of hours emergency repairs 01732 781974Head Office: NCFC, Jarrold Stand, Carrow Road,Norwich, NR1 1HU.Opening hours: Monday to Thursday 8.30am -6pm. Friday 8.30am - 5pm.Contact us on 0303 303 0003 • Page 3

doortodoorAroundtheHouses - Tenant’s Conference 2010Tenants Conference 2010Our 2010 Annual Tenants Conference was held on Saturday 22 May at Dunston Hall nearNorwich. It was great to see so many of you, with over 180 tenants turning up on the day,making it another record breaking attendance.There was a lively buzz about the placewith the marquee packed to the raftersas tenants were given the opportunityto share their views in a number ofworkshops regarding: TenantInvolvement, Service Charges, Repairsand Anti Social Behaviour. The actionsresulting from your feedback will bedetailed in a further report in theAutumn edition of Door to Door.Our maintenance partner Mears, joinedus in the exhibition area and there wasalmost a stampede to their stand tograb the host of freebies on offer.Norfolk Credit Union and Meridian Eaststaff were also on hand to providetenants with advice on financial mattersand access to employment andtraining. Tenants also got the chance tospeak with representatives from all ofBroadland’sfrontline teams.The award forthe member ofstaff who hadthe most fun,clearly goes to Maureen McDonald-Cooke from our Dereham Office(pictured above taking part in theDrama Workshop). Maureenpreviously worked for NorfolkConstabulary and clearly likes to be incharge.Page 4 • www.broadlandhousing.org

Broadland Housing Association Tenant’s Magazine • Summer 2010AroundtheHouses - Tenant’s Conference 2010There were also big smiles in themarquee when York Place resident,Dougie Curson, scooped the grandprize in the free draw (pictured above),receiving ‘a month’s free rent’ fromBroadland Chair, Patricia Hollis.We can safely say that Mia was ouryoungest attendee by a good fewyears and most certainly our youngestever competition winner.Thanks to everyone who made it sucha great day and a special thank you toall of our sponsor’s, without theirgenerosity we would not be able to puton such a great event for our tenants!Derek Garrod and Jan Bennett bothpicked up £50 in high street vouchers(It must be Jan’s lucky month as shewas also a recent winner of ourwordsearch competition), but the onewho really stole the show was young 8month old Mia Cracknell.Contact us on 0303 303 0003 • Page 5

doortodoorAroundtheHouses - St. Benedicts Street, NorwichDramatic High Level Crane RescueEarlier this year Broadland Housing (BHA), Norfolk Fire Service and Young’s Construction workedtogether to organise a dramatic, simulated rescue of a high level crane operator at BHA’s 100 StBenedict’s site, in Norwich.A call went out to Norwich andEarlham Fire Stations to alert them toa crane operator that had been takenill in the cab of his crane hundreds offeet above the ground.The fire crews arrived within minutesand began their ascent of the crane;they carried out emergency medicaltreatment in the cab and decidedthat they needed to lower theoperator to the ground for him toreceive further treatment. During thisoperation one of the Fire Fighters gotin to difficulties suspended from thecrane, USAR, the Fire Servicespecialist rescue team were calledout to assist the stranded FireFighter. They arrived swiftly andquickly managed to assist in gettingthe Crane Operator lowered to theground and freed the stranded FireFighter from his precarious position.Thankfully, both these scenarios weremock rescues and both the CraneOperator and the Fire Fighter lived totell the tale! It was a rare opportunityfor Fire Fighters to practice such anunusual rescue and also for Young’sConstruction, a contractor for BHA,to review their Health and Safetyprocedures for construction siterescues and crane rescue. Theexercise proved really successful,and it is hoped that similar exercisescan be carried out to improve Healthand Safety and rescue techniques onconstruction sites in the future.Page 6 • www.broadlandhousing.org

iz involvement zoneAn opportunity to meet withfellow tenants and members ofstaff to address issues that effect all tenants and residents.Help shape and influence the decisions Broadland makethrough your local Area Forum.Below are the dates and times of the next meetings:Greater Norwich – 29 Jul, 6pm The Elms, Unthank RdKing’s Lynn – 3 Aug, 6pmBroadland Office, Pleasant CtDereham – 10 Aug, 6pmBroadland Office, Aldiss CtGt Yarmouth/Waveney – 19 Aug, 6pm VENUE TBAThe next Repairs, Renewals and Maintenance Forum will be held on:15th September from 10.30 - 1pm at Broadland’s Head Office, CarrowRoad, Norwich.working together to make positive changes!areaforumsWe have recently been reviewing theDoor to Door magazine with tenantsat all the Area Forums to find out whatyou like and dislike about the magazine,and any areas for improvement. We willbe feeding back with a full report on thisin the next issue.If you would like further details aboutthe forums, or if you want to share yourviews on Door to Door, please get intouch with the Resident ParticipationTeam on the details below.The minutes of forum meetings areavailable to view on our website. If youdo not have access to the internet butwould like to see any of the meetingminutes, please get in touch.Resident Participation Update!This month’s Involvement Zonefeatures an update on the unveilingof a revamped Community Roomat Shipfield, your chance to join usat this year’s Lord Mayor’sProcession and a report on ourprogress with setting up a newTenant Scrutiny Panel, as part ofthe new guidelines set out by theTenant Services Authority (TSA).We would also like to thank all ofyou that have signed up to ourFacebook page, we now have over100 fans. We are posting all detailsof our Summer events programmeto the site, including: Broadland onTour, Cinema Events etc. and wewill be adding new photo albumsfollowing each event. Join our pagenow to see all the pictures from thisyear’s Tenant’s Conference.You may already be aware, AdamClark has recently started a 6month secondment working as aNeighbourhood Officer in theCentral Area. We would like towelcome Bob Patel to theResident Participation Teamwho has been seconded intothe position of ResidentParticipation Assistant for6 months. Bob hasworked for BroadlandHousing Associationfor 3 years in theCustomer ServicesAdministration Team.We would like towish Bob well in hernew role!If you would like to get involved there are many ways tocontact us. You can email the Resident Involvement Team:tp@broadlandhousing.org, telephone Sarah on 01603 750236or Bob on 01603 750295, or get in touch through the BroadlandHousing Facebook Page.Contact us on 0303 303 0003 • Page 7

Broadland Housing Association Tenant’s Magazine • Summer 2010Broadland on Tour!As part of our commitment to knock on every door at least onceevery 3 years, we will be visiting the following area’s over the comingmonths. Look out for a letter telling you exactly when we will becoming, nearer the time. We hope to see you soon2nd July 2010 Lime Kiln Cl Newton Flotman8th July 2010 Estuary Cl / Coulton Cl / North LynnNewlands Av14th July 2010 Starfarm Cl / Kingfisher Cl / BradwellBunnewell Av / Tern Gardens20th July 2010 Dalrymple Way / Acland Mews Catton29th July 2010 Charles Close Dereham4th August 2010 Hamilton Place / Burnt Ln / GolestonCompass Tr / Frederick Rd /Castle Green / Trinity St /St Hildas Cr / Recreation Cottages11th August 2010 The Barn / Hudson Way / BowthorpeRafeman Cl / Bishy Barnabee Way /Horn-Pie Rd / Campion / Sorrel House18th August 2010 Broom Cl / Nuthall Cr / Tyrrell Cr South Wooton26th August 2010 St Peters St / Crown House Lowestoft Central3rd Sept 2010 Wilberforce Rd / Earlham / LarkmanGeorge Dance Pl / Earlham GreenLord Mayor’sProcessionAt this year’s Lord Mayor’sProcession, Saturday 10 July,Broadland will be joining forceswith DramActive to form aChildren’s Walking Float and inpreparation for the event we havebeen holding monthly workshopsfor costume making.The Theme of the float will be‘Cinderella and Prince Charming’sBall’ with the colours red, black andgold. At the first workshop, we madepumpkins out of paper machie, andat the workshop held in April, theattendees made and decoratedcrowns to wear on the day!Please show us your support if yousee us pass by!What isScrutiny?A close and searching look...?From April 2010 the Tenant Services Authority (TSA)has introduced six standards to help improve theservices provided to tenants. You will be empoweredto scrutinise our performance, challenge us, influenceour decisions and help us improve our service.The six standards are:• Tenant involvement and empowerment• Home• Tenancy• Neighbourhood and community• Value for money• Governance and financial viabilityTo help us get started we have appointed aconsultant from the Chartered Institute ofHousing (CIH) to work with our tenants and findout how they would like tenant led scrutiny towork. We have already held tenant focus groupsto gain important views. We will receive a reportof recommendations based on your views inJune and we will be able to take this forward tothe next stage in July. The scrutiny process willhelp us make sure we are a transparent housingprovider, that we report on performance to all ourtenants, and hold ourselves to account.We will be keeping you informed of the progressas we develop the scrutiny process. If youwould like further information or you areinterested in applying for a role on the panel,please contact the Resident Participation Teamon 01603 750236/295.Contact us on 0303 303 0003 • Page 9

doortodoorizGet Involved with BroadlandWe appreciate that not everyone is into using Facebook, or maybeunable to regularly attend Area Forums. Perhaps you would liketo be formally involved by becoming a tenant board member orshareholder? If so keep reading!Become a Tenant Board MemberBroadland Housing Association hasfour tenant board members whocontribute to the strategicmanagement of the organisation.These individuals represent thefollowing groups:Roles and responsibilitiesPeter GoodrickRural East Anglia(Breckland, ForestHeath, North Norfolk,Kings Lynn and WestNorfolk)Maurice FellowsGreater Norwich(Norwich,Broadlandand South Norfolk)Moll RobbYarmouth andLowestoft(Great Yarmouthand Waveney)Mavis WesleySheltered Housing/Housing with CareBoard members attend quarterlyboard meetings and participate in atleast one of the Association’scommittees relevant to theirexperience, knowledge and skills.Meetings take place during workinghours and usually last approximately 2hours. Participation in corporateevents such as the AGM, stock tours,the tenants’ conference and strategyawaydays (including an overnight stay)are also required.Induction programmes are organisedfor tenant board members to helpthem understand the Association’sobjectives, the communities we serveand provide insight into the activities ofthe other organisations withinBroadland Housing Group. Regulartraining is provided to enable boardmembers to keep abreast of keyissues and innovations within thesectors relevant to the Group’soperations. Training may also beavailable to help improve a tenantboard member’s existing skills andenable them to better fulfil their role onthe board.Tenant board members help ensurethat business decisions are made toachieve the organisation’s strategywhilst ensuring that the views andinterests of all stakeholders arerepresented at strategic level.Election ProcessVacancies are publicised by theAssociation via tenant publications andthe BHA website. Anyone interested inapplying for the position must benominated in writing by tenants or abody representing tenants from theconstituency where they live. Oncenominations have been received,candidates will be interviewed, and ifsuitable, stand for election at theAssociation’s next Annual GeneralMeeting. Candidates must be willingto register as a shareholder of theAssociation before they are putforward for election.“After many years ofdedicated service, MavisWesley, the tenant boardmember representingSheltered Housing / Housingwith Care will be retiring atthe Association’s next AGM inSeptember 2010. As such,potential candidates to fill thispost are invited to comeforward and participate in theforthcoming recruitmentprocess.”If you are interested in becominga board member or require anyfurther information, pleasecontact Linda Moss (ExecutiveAssistant) 01603 750292 or theResident Participation Team on01603 750236.Become a ShareholderBecoming a shareholder gives tenants the opportunity to be involved in the way Broadland HousingAssociation (BHA) is governed by attending the Annual General Meetings (AGM). Voting on changes to ourconstitution and receiving the annual accounts are a couple of the tasks shareholders undertake. Customersalso get to hear about the direction of the business straight from “the horse’s mouth”.If you are interested in becoming a shareholder of BHA please contact Sarah Butcher (GovernanceManager) on 01603 750276.Page 10 • www.broadlandhousing.org

Broadland Housing Association Tenant’s Magazine • Summer 2010As part of our commitment to invest in ouryourgreensp cehomes to reduce their carbon footprint, ourAsset Management Team have been makingthe most of available grant funding which can be used to make Broadland’s homes as energyefficient as possible and reduce utility bills for tenants. This month’s green page looks at tworecent projects.Sotherton CornerReplacement heating systemsProperties in Sotherton Corner were identified as having low energy efficiencyratings and were assessed for their suitability for the installation of renewabletechnologies.The old storage heaters and hot water cylinders were removed and replacedwith a new twin cylinder, air source heat pumps, solar panels and a centralheating system with radiators. The work to each property was completed in 5days, with minimal disruption to the residents.Grant funding under the ‘Low Carbon Buildings Programme’ means that wewere able to install a far more efficient low energy heating system, for only aslightly greater cost, compared with replacing the original inefficient systems, likefor like.Mr and Mrs Parry who live at Sotherton Corner said“The new heating system is brilliant and the wholehouse has been warm, even in the cold winter weather.We can now control the new heating system andrequest heat as and when we need it, unlike the olderstyle storage heaters which lost all of their heat storedduring the day and by late evening there was little or noheat coming from them at all”.Another resident, Mr McMaster said he had seen about a 30% reduction in hiselectricity bills since having the new system installed and he expects to get asaving of up to 70% in his water heating costs once he gets the full benefit ofthe solar energy over the main summer months.Louise Archer, Head of Programme Delivery said “We are thrilled to be able todeliver renewable technologies to our tenants at such a minimal cost to theAssociation through the use of grant funding. We have made a really positiveimpact to tenants lives, while also reducing our own carbon footprint and wehope to carry out similar works at other schemes in the future.”Cavity WallInsulation UpdateAs with the SothertonCorner project anallowance was made inthis year’s budget for‘match funding’ energyprojects that wouldenable us to invest inreducing the carbon footprint of someof our properties, improving their energyefficiency and helping us to achieve the‘Decent Homes Guidelines‘ forelectrically heated properties.All electrically heated properties withinour housing stock were surveyed toobtain up to date insulation information,with a view to insulating any cavity wallsand to increase all loft insulation to300mm where necessary.The surveys and upgrade works havenow been completed for nearly all of theoriginal 413 properties within thiscriteria, leaving only properties whereaccess difficulties have been incurred torevisit. Other works to roofs includingtimber treatment and ventilationimprovements were also carried out atthe same time.To assist with funding for this project wewere able to gain a grant refund viaBritish Gas in excess of £75,000, whichmeant the average cost to Broadlandfor this project was just £80 perproperty.“With regard to our plans for thisyear, we will be targeting ourenergy efficient properties notonly to improve their carbonfootprint, but also to reduceenergy bills for our residents”If you have any green idea’s for where you live, write to us at theaddress on page 3 or email marketing@broadlandhousing.orgContact us on 0303 303 0003 • Page 11

doortodoorMeridian EastStaff insight: King’s LynnMeridian East employ Training and Employment Consultants (TEC) and Support Workers to help peopleovercome their barriers to employment and achieve their career goals. Darren Broughton (picturedbelow) is a TEC based in our King’s Lynn office. Every Wednesday with the help of Support Worker,Nicola Harney, Darren runs personal development sessions from our office in Pleasant Court.A typical day starts with Darren andNicola meeting and greetingattendees and then into the trainingroom for a summary of the day’sactivities ahead. These days are runas group sessions where we enablepeople to identify their barriers toemployment, such as a disability, anddemonstrate that a lot of people’sbarriers are shared by many and thatpeople are not alone.They then work to prioritize whichbarriers need to be addressed first inorder to reach an individual’s endgoal of employment – thisinformation is then used to create aPersonal Development Plan foreveryone using our service. We thenidentify people’s transferable skills tosee if their skills fit with theiremployment goals or whethertraining will be required. We end theday with a question and answersession to ensure that everyone’sbarriers or frustrations have beenaired and that everyonefeels empoweredto take thenextstepstowards their employment goal.Darren says:“I enjoy helping people to overcometheir barriers to employment, helpingthem to feel valued and enablingthem to realise that everyone hasskills that can positively contribute tothe workplace. Someone I haveworked with has been told all his lifethat he can’t do things; throughidentifying his transferable skills wehave been able to highlight apotential career change that heis pursuing.”Meridian East are located in:Dereham7 Aldiss Court, High Street,Dereham NR19 1TSGreat YarmouthHolmes Wharf, 225 SouthtownRoad, Great Yarmouth NR31 0JJKing’s LynnPleasant Court, Hospital Walk,King’s Lynn, Norfolk,PE30 5PRNorth NorfolkKelling Hospital, Kelling, Holt,NR25 6QANorth Walsham CommunityCentre, New Road, NorthWalsham, NR28 9DENorwich21 - 23 St Benedicts Street,Norwich, Norfolk, NR2 4PFThetfordThe Limes, 32 Bridge Street,Thetford IP24 3AGwww.meridian-east.orgenquiries@meridian-east.orgtelephone: 0300 111 1450Page 12 • www.broadlandhousing.org

Broadland Housing Association Tenant’s Magazine • Summer 2010Meridian East Gets Results!At our Dereham office (the first to fully integrate Broadland Housing and Meridian East under oneroof), the training and employment programmes have proven very successful, so much so, that apresentation was held to celebrate the achievements of those who have taken part.Thanks to their involvement with Meridian East, seven ofthese people have gone into full-time employment, withanother starting a full-time nursing degree at the University ofEast Anglia (UEA).Meridian East, Board Member, Peter Hargrave commented:“It’s a joy to see the achievements of people who have gonethrough Meridian East training. It’s proof that we can allexceed our own expectations and expand our horizons inthe process”.Samantha Dyer (pictured below) has been working withMeridian East over the past year and has completed Levels1 and 3 in Introduction to ICT and received a distinction inher text processing qualification. Commenting on howmuch her confidencehas grown as a resultof these achievements,Samantha now hopesto go on to studyfurther I.T. qualificationsand is seeking a fulltimejob in officeadministration or retail.David (pictured below)joined Meridian Eastover 18 months ago and has just passed his Introduction toICT Levels 1 and 2. David previously had quite a physicaljob, which he lost through injury. David is now progressingonto more courses and work placements, and is currentlydoing voluntary work at a local Sue Ryder shop.Meridian East works very closely with the local job centreand offers careers guidance sessions by appointment allweek long. Jennifer and John Copsey have beenBroadland Housing tenants for over 15 years and werereferred to Meridian East by their local Job Centre afterfinding themselves out of work. They have both justcompleted Introduction to ICT Levels 1, 2 and 3, and haveboth now gone into fulltime employment,using Meridian East forhelp with interviewpreparation.As part of the UK onlinetraining programme,Meridian East arelaunching a Mondaysession to helpBroadland tenants andlocal residents get to grips with the online Choiced BasedLettings System. The session will also be relevant to thoselooking to get online, learn how to use email and anyoneconsidering studying further I.T. Qualifications.Training and Employment Consultant, Kate Fitchew-Cattrellhas been at the new base in Aldiss Court since MeridianEast merged with Broadland 18 months ago. She said “OurWednesday training sessions have been very successful witha great number of people gaining qualifications and workplacements, and we are looking forward to getting theMonday sessions under way”. She added“Even people who have moved on fromMeridian East into employment are stillwanting to come back to study furtheras they enjoy being here so much,which is a real credit to the centre.”Kate Jackman is the Lead Tutor for the Centre and isresponsible for delivering the training programmes. Sheinformed us that NCFE (the awarding body for many of thecourses on offer) graded Meridian East as ‘excellent’ for theirtraining delivery and commented “There is a really friendlyatmosphere at the centre and the staff go out of their way toaccommodate people”.Dereham is not the onlycentre where MeridianEast staff are making areal impact to peopleslives. At anotherpresentation ceremony atMeridian East’s new basein Pleasant Court, TheMayor turned out topresent certificates andcelebrate people’sachievements.There are Meridian East training centre’s all over Norfolk.If you or anyone you know need help accessing trainingand employment, or would like to learn how to use theinternet, email, get to grips with the Choiced BasedLettings System or maybe study an IT qualification. Thestaff at Meridian East would be more than happy to helpyou with any queries.Call 0300 111 1450 now or visit your nearest centre tofind out more!Contact us on 0303 303 0003 • Page 13

doortodoorMears UpdateStaff updateMears would like to welcomeseveral new members of staff totheir Norwich branch. They haveall worked for Mears in variousbranches and cover a variety ofpositions, lets meet them:Mears Annual Customer ConferenceFour Broadland tenants accompanied Mears Staff to this year’sCustomer Conference, to meet with fellow social housing tenantsfrom across the country and hear about Mears plc plans for thefuture.Steve Osborne, from Mears newly formed Service Improvement Teamoutlined their key priorities which are to:• Provide more choice in relation to • Use feedbackappointments• Keep tenants informed• Fix repairs on the first visit • Deliver an effective service• Keep promises• Deal with complaints effectivelyDougie Morton (pictured) is the newPartnership Manager and brings awealth of experience to the role. Hehas worked previously on otherprojects with all of the new teammembers and is confident that thenew team will be able to deliver manyservice improvements for Broadlandtenants.Lisa Tye (also pictured above) is thenew Customer Care Manager andhas previously worked alongside AlexJames on other social housingprojects in the area.Alex James has joined as ProjectManager overseeing ‘planned works’and has worked previously on localcontracts for other social housingproviders.Sal Esmail has joined the Norwichbranch as Accounts Manager,responsible for all the finances withinthe branch. Sal has been with Mearssince 2006 based mainly inPeterborough.We are confident that the improvements Mears are making at anational level will mean better services for tenants across the country.Bogus Caller AlertAdvice To TenantsMears commitment to securityMears employees are provided with uniform showing the Mears Logo. TheID card will also have a Braille sticker with the Customer Service numberon. There is a contact number on the reverse of the badge to confirm theperson visiting is a legitimate employee.Decent Homes ProgrammeTenants whose homes will be improved with a kitchen, bathroom, heatingand electrical upgrade will be contacted by their Customer Care Officer(CCO) before work gets underway and will be provided with details of thetradesmen who will be working on their properties.Do not let anyone into your property unless they can provide their ID.Before you let anyone into your home always ask to see identificationContact your local area Neighbourhood OfficerIf you are still unsure of the person callingSet up your own security passwordFor added security call your local Neighbourhood Officer to set up apasswordCall the policeIf you think someone may be a bogus caller, call the police straight awayAnnual Gas ServicingYour Safety is our priority. The Association hasa legal obligation to carry out an annual gasservice and safety check to all properties, wherethere is a gas supply. It’s really important thatyou allow access into your home for this workto be carried out. You will be contacted byMears Group plc giving you a date on whichthey intend to call. This appointment will bebefore the existing gas certificate expires at yourproperty. If you are unable to make theappointment, you will be asked to contact thetelephone number on the letter. Please use this!We want you to be safe!Page 14 • www.broadlandhousing.org

doortodoorAroundtheHouses - The Elms, NorwichBroadland puts theinto Half-TermWe held our second children’s drama event atThe Elms in Norwich during the Easter Holidays.Working with local group ‘DramActive,’ westaged a ‘Thriller’ themed drama workshop toover 30 of our younger residents.Aimed at building confidence and to encourageteamwork in young people, the workshop taught thesong and dance routine from Michael Jackson’s classic‘Thriller’ video to the children in attendance. They alsohad the opportunity to make their own scary costumeand to have their make-up done professionally.Head of Marketing, Sarah Mortimer said “We are reallypleased with how successful the event was. It was goodto see all the children getting enthusiastic about theircostumes and working together to get that ‘Thriller’ look.Watching the final performance of the dance routine, Ithink I can safely say we have a few stars in the making!”You can see all thepictures of the event bybecoming a fan of ourFacebook page.Page 16 • www.broadlandhousing.org

Broadland Housing Association Tenant’s Magazine • Summer 2010AroundtheHouses - St Katherine’s Court, King’s LynnSt Katherine’s 25thAnniversary CelebrationsEarlier this year St Katherine’s Sheltered Scheme in Kings Lynn wasfestooned with balloons and a hive of activity as the residents held aparty to celebrate their 25th Anniversary.There were some very distinguishedguests including the Lord Mayor ofKings Lynn and West Norfolk CouncillorMichael Pitcher and his Lady Mayoressand also Mr Ivan Johnson, Director ofHousing for Broadland Housing.After some short speeches, the Mayorand Mr Johnson spent quite some timechatting to the residents and enjoyingthe excellent celebration lunch laid onby St Katherine’s caterer Paul Witt andhis staff.Amongst the other special guests onthe day were 102 year old ElizabethBlake, who had been a resident at StKatherine’s for many years until movingto BHA’s Lisbon Court Scheme, andViolet Peacock another former residentwho had been one of the first residentsto move in when the scheme wasnewly completed.The event was a great success, andseemed to be enjoyed by everyone.Certainly all the hard work that went into organising the party by MargaretKettlewell (Chair) and all the other ladiesof the Resident Ladies Committeeshowed!AroundtheHouses - Brooks Green, HarfordBrooks Green Garden ProjectResidents of Brooks Green got their hands dirty this month whenthey took part in a ‘grow your own vegetable project’.The project was spread across twomornings and involved both childrenand adults from the scheme. With thesun shining down, everyone workedtogether to plant potatoes, onions,carrots, tomatoes, strawberry plantsand even edible flowers.Children as young as two years oldworked alongside teenagers to arrangehanging baskets, fill pots with mud andstones, and taste samples of what theywould eventually be growing.The idea came from literacy volunteer,Anne Haylett, who thought it would begreat for the families to get outsideduring the school holidays and worktogether on a fun project that everyonecould get involved with.Anne provided each family with alearning pack that links to the NationalCurriculum and involves recipes,healthy eating tips, word searches,handwriting sheets, a diary to loggrowth development and pictures forthe smaller children to colour in.Anne said: “We all enjoyed it and thechildren were so enthusiastic. Weincluded support for aspects ofscience, literacy and family learning.”The two mornings were a greatsuccess and families are now talkingabout developing an allotment on siteor at the very least adding more plantsand flowers to their individual gardens.Anne will be visiting the families againover the next few weeks to help themtransfer the plants to grow bags andoffer tips on maintaining growth andaftercare for the produce.Contact us on 0303 303 0003 • Page 17

get gardeningdoortodoorFree gardentool loan schemeAs spring moves into earlysummer, it is time for the gardento come alive. This vibrant andflourishing season brings splashesof bright colour to the flowerbeds, while delicate fragranceswaft from herbaceous borders.This vigorous growing season isthe busiest time for the gardener;keeping the weeds down; tendingthe lawn; edging and watering aretasks that continually need to bedone.To help with the workloadBroadland Housing Associationhave purchased a selection ofbasic garden hand tools that areavailable for loan, free of chargeto all Broadland Housing tenants,from each of our Area Office’s.You may be creating a whole newdesign, maintaining a wellestablished garden or perhapsyou just want to try your luck inour Summer GardeningCompetition. Whatever yourplans, the tools are waiting to getto work!A set of garden tools was alsopurchased for each of thesheltered schemes and we sentour Norwich Receptionist, JoSoanes (one of thepioneer’s of theproject) outon the roadto meettenantsand findout if theywere beingput togood use.The enthusiasmand gardening ideas from theresidents was clear to see.York Place in Dereham is in the process of havingraised beds put in, alongside a greenhouse and shed. ArthurWicker, a York Place resident, painstakingly worked on the initial plans anddrawings for this plot, he is now scanning plant catalogues to create a colourfulmix of foliage, shrubs and flowers. While neighbour Ronnie Billman, has hissights on the greenhouse for growing his own tomatoes. Ronnie, who beforeretiring was the gardener at Swanton Morley Airbase, certainly has the expertiseto grow some tasty toms!Neighbour, Kennie Billman, also has his sleeves rolled up with plant catalogue inhand. Again Kennie’s previous experience as a market gardener will no doubtprove invaluable to the team.As this tireless trio watch their plot being built, they can now startthinking about the fun bit... planting, growing and harvesting,with their new set of garden tools to help them.Woodcote in Hethersett have no shortage ofresidents who are passionate about gardening and thetools will have their work cut out here. The tenantshave created a varied and highly imaginativecombination of raised vegetable beds and well keptborders. From succulent salad crops to fresh fruit, thegardening team at Woodcote are keen to taste thesuperior flavours of home grown food.Bob and Heather Rogers have planted several fruit bushes:gooseberries, blackcurrants and strawberries are new additions to their plot.They can now look forward to mid-summer and making some homemade jamsand jellies, or simply enjoy them fresh, straight from the bush. Bob and Heatheralso grow flowers and a selection of vegetables.Avid gardener Hilary Hall has chosen to grow her favourite Chinese onions andpak choi in addition to the more conventional carrots and red onions. Hilaryalso cares for a communal area where she has planted flowers, trees andshrubs. The area is already full of colourful spring bulbs which are now inbloom, interspersed with roses for a later eye-catching show.Deanna Baker and neighbour Ged also work hard on their raised beds growing;potatoes, shallots and salad crops. Both say that at times it can be hard work,although Deanna admits she sometimes enlists the help of her 7 year oldgrandson, Vashion, who is only too happy to get digging. The hard work isnow paying off though with signs of early shoots beginning to emerge.We were then joined by Irma Lowe who led us to a communal grassed areawhere she has created a stylish and vivid display using pots of different shapes,sizes and colours that really work well together. Every pot is spilling over withtulips, daffodils and pansies (pictured). They already lookstunning, but Irma commented “it’s mid-summer when theylook really good”.The last port of call at Woodcote was to call on neighbourMarion Waterson. We had just missed Marion, but wereimpressed by the imaginative array of pots andornamentals used to enhance her planting scheme.Page 18 • www.broadlandhousing.org

Broadland Housing Association Tenant’s Magazine • Summer 2010The Cedars in Norwich is the place for flowers.Well maintained lawns are flanked by borders overflowingwith primulas and heathers. Resident, Iris Groutenthusiastically explained how she takes pride in plantingflowers as “it’s what the other residents enjoy looking at”.Iris has filled her garden with an inspirationally diverse mixof plants: azaleas; camellias and begonias are just a tinyselection of what she has planted. She utilises space forher plants well both outside and inside, using the largeglasshouse for potting up young plants. The glasshouseis bursting with pots, pouring out of the door and onto theoutside paths. There is even a fruiting lemon tree insidethe glasshouse. Iris quite often takes cuttings frombouquets given to her. She simply puts the cuttings into apot of compost and ‘lets it get on with it’! she explains.Iris undoubtedly has the magic touch for plants.It was then onto St Katherines Court in KingsLynn, who also have their focus on flowers, although theresidents are looking forward to having raised beds put in,they can then expand their options for planting vegetablesas well as flowers.Residents Frank Cotton, Sheila Crake and Betty Smith(pictured) have skillfully usedtheir garden areas. Somebold planting has createddramatic and varieddisplays.Frank has successfullyplanted six different clematis,mixing purple, pink, red andwhite, interspersed withhoneysuckle and a ramblingrose, all tumbling over anarch. Frank has packed hissmall garden, but has doneit in a way that looks striking.Sheila Crake has allowed her imagination to run away andhas not let space hold her planting ideas back. Hergarden is an array of plants and shrubs: Hydrangeas,sweetpeas and lily of the valley are just some of thevarieties Sheila has planted in her garden. “If I like it, I buyit and find space for it” Sheila explains.We then movedonto admire thehard work ofBetty Smith,who manages alarge area ofgarden. Bettyexpressed howshe really enjoysher garden andnow usesevergreenshrubs andheathers tohighlight herflowers. Betty says “This tends to mean less weeding,without compromising the impact of colour.”Jo says “It’s great to see all of the hardwork the residents put into theirgardens and the fantastic results theyachieve. It really doesn’t matter howmuch space you have, it’s what youdo with it that counts!”We have sets of basic garden tools for loan, free to all tenants, so if you have theinspiration for your garden but not the tools, call our Customer Service Team on 0303 3030003 for more information.Contact us on 0303 303 0003 • Page 19

doortodoorSenior Tenant’s NewsHead Girls’ Tea Party at The CedarsThe residents of The Cedars mark a very exciting annual event in their calendars – the Annual HeadGirls’ Tea Party. Every year, this historic tradition is different and more exciting, as the fabulous Head GirlTeam from neighbouring Norwich High School for Girls work their magic.This year many activities wereorganised, including a quiz and asinging performance from schoolpupil, Ozzita Gorman, who dazzledguests with her harmonious vocals.The Quiz was the main activity of theevening, covering several topics suchas politics, Shakespeare, herbs andspices. As the expressions says,time goes by when you’re having fun.The prize winner was absolutelydelighted with his prize. He returnedthe favour by designing homemadebookmarks, as a token of hisappreciation for the Head Girl Team’shard work and generosity. Overall,the Head Girls’ Tea Party was asuccess as usual and the eveningwas an utter joy for both theresidents and students.back row, left to right, May Harris, Iris Grout and Mavis GreenSenior Tenants ForumThe next Senior Tenants Forumwill be held at The Cedars onThursday 22 July 2010 from 11am.We are pleased to announceafter a highly successful termGillean Trappes-Lomax has beenre-elected as chair. Gillean hasdone a brilliant job of makingsure the forum is run fairly andefficiently, whilst ensuring thateveryone gets a chance tocontribute to the discussion.She has also helped us furtherdevelop effective two waycommunication between ourstaff and residents. We wouldlike to thank Gillean and all themembers who regularly give uptheir time for the continuingsuccess of the Senior TenantsForum.INVITATIONThe Residents of The Elms would liketo invite you to their Summer BBQWe are holding a BBQ Evening on,Saturday 17th July 2010 at 6pm.Come along enjoy goodfood, have a drink andmake new friends.£5 per head£3 for children.For details of how toobtain ticketsring Joyce on01603 610502.Page 20 • www.broadlandhousing.org

Broadland Housing Association Tenant’s Magazine • Summer 2010Puzzle PageWordsearchWinnerCongratulations to Jan Bennettof The Cedars, Norwich for thewinning entry in our EasterWordsearch Competition.For your chance to win a £10gift voucher, find and circle all ofthe hidden Local seaside placenames in the beach Wordsearchand send it to us at the addressbelow, along with your nameand address.Wordsearch, FREEPOST RRBC-GYGZ-XYEE, Broadland HousingAssociation, NCFC, Jarrold Stand,Carrow Road, Norwich, NR1 1HU.All entries to be returned byFriday 23rd July 2010Puzzle - Beach WordsearchY E N E K A L B I E B C P N N UN N B P C R C O B A O R L E W LW R C Y L G W L C A V G N E U LH U N S T A N T O N E E L L Y AS O H E N N O E L O R L W T N PF B M A C N T F O T S E W O L SY Y A P O L E A L N T O H H G LV E H A P P I S B U R G H M T MN W G L H T U O M R A Y U O A AW A N L R A F E O T N N S H W NO L I I S M E C N S D C X S W OT C R N H C R O M E R A E L W NB O E G T O P M S W W R U C A LR T H P E O M L A O E E S S R SP T S G O E E T F C O I X E G LD L T E T Y S C H O U R E B E WCROMERHAPPISBURGHOVERSTRANDWELLSSEAPALLINGYARMOUTHWEYBOURNEBLAKENEYLOWESTOFTWAXHAMWALCOTTMUNDESLEYSHERINGHAMBACTONHUNSTANTONWESTRUNTONCLEYMore Sudoku -Just for fun!Lots of you said you enjoyed filling in theSudoku Puzzle, so here’s another one.You don’t need to send these in, they are justfor fun! If you have any comments about themagazine, or have something you would likeus to include, please write to the marketingteam at the address above, or emailmarketing@broadlandhousing.org4 7 95 7 8 2 68 4 312 9 6 88 7 18 96 9 8 1 57 1 6 3Contact us on 0303 303 0003 • Page 21

kids cornerSUMMER Colouring CompetitionWell done to Liam Hill, age 5, from Briston andcongratulations to Naomi Scott, aged 9, whoseGrandma lives at Harriet Court in Norwich, both werewinners of our Easter ColouringCompetition. Unfortunately we werenot able to obtain apicture of Naomi butwe were veryimpressed with herhighly decorativeeaster eggs (pictured).Colour in the picture ofthe family at the seaside and sendto us at the usual address by Friday23 July 2010, stating yourname, age and address.As before; we will pick winnersfor 5 years and under, and 6and over, both will win acolouring set and get theirpictures in the next edition ofDoor to Door.Colouring Competition, FREEPOSTRRBC-GYGZ-XYEE, NCFC,Broadland Housing Association,Jarrold Stand, Carrow Road,Norwich, NR1 1HUPage 22 • www.broadlandhousing.org

Broadland Housing Association Tenant’s Magazine • Summer 2010Broadland’s In-House TenancySupport Service Gets Results!BHA has a resource that many other Registered Providers and Local Authorities do not offer theirtenants – a team of in-house Tenancy Support Workers (TSWs) who are there to ensure that all tenantshave the best chance of sustaining their tenancy.Any Broadland tenant is eligible for helpand can access, amongst other things:• Understanding of responsibilitiesas a tenant• Help with benefits• Budgeting and debt advice• Assistance with working with otheragencies for any issues they have,such as alcohol or drug misuse,mental health issues or trainingand employmentThe impact that TSWs have isevident on a daily basis and there aremany stories that could be sharedabout the work that they do.“One recent success is a tenant inYarmouth who began work with his TSWjust over a year ago due to rent arrearsand debt issues. Following continuingsupport he has changed his life to theextent that he now has cleared hisarrears, has regular contact with hisdaughter and, thanks to joint workingbetween the Neighbourhood Team andMeridian East, has started a new job.He has now been nominated for aNational Award for his efforts inre-skilling and gaining employment.”If you would like one-to-one help from a Tenancy Support Worker call0303 303 0003 to arrange a home visit and make a fresh start today.Tackling unlawful sub-letting – how you can help!Broadland Housing are working with councils and other landlords to identifytenants who are unlawfully sub-letting their property.Unlawful sub-letting is where a tenant moves out of their property andcharges someone else rent to live in their home – often at a profit.There is a greater need for social housing than everwithin Norfolk and Suffolk with recent figures showingover 35,000 people on waiting lists in Norfolk andWaveney alone.Many people find themselves occupying homes whichthey feel are too small for their families’ needs andmany young people find it difficult to obtain a tenancynear their families or where they grew up – especially inrural areas.Due to this lack of social housing it is vital we ensurethat the people in the most need gain access to theavailable homes.If people are sub-letting their homes not only does itmean that those who are most in need are deniedaccess to that home – it also makes it harder forBroadland and other landlords to deal with anti-socialbehaviour or other issues at that property.This can have a hugely negative impact on the peopleliving nearby.If you suspect that someone you knowis sub-letting their property then leteither your local council or Broadlandknow so that we can investigate. Allcalls are confidential and you couldhelp us reclaim a property for someonewho really needs it.Contact us on 0303 303 0003 • Page 23

doortodoorResidentsAreaShane treats us to another great film review, there are more top tips from Heather, tenant works of artand a quick and easy risotto recipe from BHG’s Head of Marketing.Broadland Recipe CardHam & Gruyere RisottoThis month’s recipe comes from BHG Head ofMarketing, Sarah Mortimer. She assures us this isan impressive but quick and easy supper. It is idealfor a casual dinner with friends, simple to prepareand delicious served with some crusty bread and alight, green salad.This recipe serves 4-6 people; it takes about 10minutes to prepare and about 25 minutes to cook.Ingredients1 ½ ltrs (48fl oz) Chicken, Ham or vegetable stock30g (1oz) Butter1 Onion, finely chopped125g (4oz) Ham, roughly chopped400g (13oz) Arborio or Carnoli (risotto) rice125ml (4fl oz) Dry white wine125g (4oz) Gruyere cheese, cut in to small cubes60g (2oz) Parmesan cheese1tsp Snipped chives or parsleyCooking InstructionsBring the stock to a gentle simmer in a largesaucepan. Meanwhile melt the butter in a largesaucepan or frying pan. Add the onion and cook,stirring, over a moderate heat for about 5 mins until theonion is soft. Add the ham and cook for 2 mins.Add the rice to the onion and stir to coat all the grainswith the butter. Add the white wine (it smells amazingat this point!) and stir until it has almost evaporated.Add the simmering stock to the rice gradually one ladleat a time; make sure all the liquid is absorbed beforeadding the next ladle of stock. This process can’tbe rushed, just gently stir every so oftenand add more stock as required.This process will take about 20mins. Taste the rice, it shouldbe soft but still have a little bitof bite.Remove the pan from theheat and add the Gruyere,Parmesan and Chives. Coverthe pan for about 5 mins to allowthe risotto to ‘rest’ and the flavoursto blend. Season with salt and pepper ifdesired and serve!Film ReviewStar Trek (12)Starring Chris Pine, Zachary Quinto,Karl Urban, Eric Bana, Simon Peggand Leonard Nimoy.Let’s make things clear. I’m not your usual “Trekkie”. I’veseen some of the movies over the years, and althoughI’m not a huge fan of them, I have enjoyed one or two ofthem (FIRST CONTACT is a favourite).This movie on the other hand really surprised me withhow well it was written and that the director J.J.ABRAHMS has managed to bring out the humour of thescript and successfully turned a serious sci-fi franchiseinto a good sci-fi comedy.The story starts with the crew of the USS ENTERPRISEleaving The San Francisco based space academy andembarking on the maiden voyage of the enterprise intodeep space. A rogue Romulan (played with great effectby Eric Bana of The Hulk and Chopper) called Nero hastaken it upon himself to rid the galaxy of the star fleetacademy and all those that work with it. He travelsthrough space and goes through time itself to destroyplanets of those who have wronged him over the yearsin revenge for seeing his planet being destroyed due to itgoing into supernova (collapsing in on itself for thosewho are complete sci-fi geeks). He sets his sights onStar Fleet Academy and embarks on one of the mostamazing space fight scenes I have witnessed sinceseeing the movieSERENITY.This movie is astunning piece ofwork that I foundcompelling towatch, with astory that is easyto follow, and inplaces, had melaughinghysterically. Theacting is superband Irecommend thatyou give thismovie a try.Page 24 • www.broadlandhousing.org

Broadland Housing Association Tenant’s Magazine • Summer 2010Tenant ArtCatherine Brown of Boundary Close, sent us a stylised photo ofher favourite place of tranquillity on the North Norfolk Coast, cananyone guess where it is?HeathersTop Tips• Use packet stuffing insteadof breadcrumbs on scotcheggs for a tasty change.• If you don’t use the carashtray, put loose change init for emergencies.• Always remove the plug fromthe bath before getting out,then if you slip, there is lesschance of drowning. Thisdoesn’t just apply to olderfolk.• Soothe insect bites with adirect application of lavenderor tea tree oil.• Travelling abroad, carrymoney, passports etc. in abum bag round your waist,not in a shoulder bag.• To catch brick dust whenyou are drilling, attach anenvelope to the wall withmasking tape, just beneathwhere you intend to drill.Most of the dust will collectin the envelope and not onthe floor.David Empson’spainting of PeelCastle at sunseton the Isle of Man.If you have a poem, apainting, a photograph ashort story, or a craftitem you’ve made, whynot send it to us at theusual address on page 3and we will include it inthe resident’s area.Contact us on 0303 303 0003 • Page 25

doortodoorService Satisfaction FeedbackBelow are the results of your service satisfaction from October to December 2009. We monitor our performanceclosely and are working hard to ensure we address any areas where our performance has dropped. It is important foryou to provide us with feedback, so that we can ensure you receive the highest standard of service possible.If you would like further performance information you can view full reports and action plans for all service areas on ourwebsite www.broadlandhousing.org or call 0303 303 0003 to request paper copies.% of tenants satisfied with the service provided ■ Q2 2009-10 ■ Q3 2009-10 I TargetAids and adaptationsAnti social behaviourComplaintsEnd of tenancyGas servicingNew tenancyReception0 20 40 60 80 100% of tenants very or fairly satisfied with their new property ■ Q2 2009-10 ■ Q3 2009-10 I TargetOverallQualityDesignLayoutno surveys returnedno surveys returnedno surveys returnedno surveys returned0 20 40 60 80 100% of tenants who were satisfied with the quality of the repair ■ Q2 2009-10 ■ Q3 2009-10 I TargetAll repairsResponsive repairsMajor repairsCyclical - external decoration0 20 40 60 80 100% of tenants who were satisfied with the repairs service ■ Q2 2009-10 ■ Q3 2009-10 I TargetAll repairsResponsive repairsMajor repairsCyclical - external decoration0 20 40 60 80 100Page 26 • www.broadlandhousing.org

Broadland Housing Association Tenant’s Magazine • Summer 2010Are you up to date withyour rent account?These people are, and they have all received £100 inshopping vouchers as winners of our rent rewardscheme.This couldbe you!The lucky winners for the Spring Edition are:Daniel Hewitt of Great Witchingham, CynthiaRobertson of Norwich and Tanya Pateman ofDereham. There are 3 x £100 of vouchers tobe won in every draw.The scheme is open to all residential tenants, includingtenants who receive Housing Benefit and entry will beautomatic.Entry is limited to one per household.To qualify, entrants must:Hold a Broadland tenancy in the three monthsrunning up to the prize draw.Maintain a rent account that is free from arrears ormaintain an agreement, without fail, to reduce a rentarrears debt, for six months before the prize draw.If you are a lucky winner then we would like to use yourphoto in future editions of Door to Door.A list of prize winners from the Summer prize draw will becontacted directly and announced in the next edition ofDoor to Door. The winners list will also be available fromBroadland’s Head Office, NCFC, Jarrold Stand, CarrowRoad, Norwich, NR1 1HU.Please note this service is not currently available totenants living in Suffolk or CambridgeshireThis publication is ourquarterly tenants newsletter.If you would like thisdocument or any otherBroadland document in largeprint, Braille, onaudiotape/audio CD or in another language pleasetelephone 0303 303 0003Portuguese/PortuguêsEsta publicação é o nosso boletim informativotrimestral dos inquilinos. Se desejar obter estedocumento ou quaisquer outros documentos deBroadland em impressão grande, Braille, gravaçãode áudio ou Disco Compacto (CD) ou em outroidioma, por favor ligue 0303 303 0003Lithuanian/LietuviškaiŠi publikacija yra kas tris mnesius leidžiamasnuomininkų informacinis laikraštukas. Jeinortumte šį dokumentą ar bet kurį kitą Broadlanddokumentą gauti dideliu šriftu, Brailio raštu,audiokasete/audio kompaktinio disko formatu arkita kalba, prašome skambinti 0303 303 0003Door to Door is printed onrecycled material; please recyclethis magazine after use.Contact us on 0303 303 0003 • Page 27

Enter Broadland’s 5th annual gardeningcompetition for the chance to win £50!As always, we were very impressed with the standard of all of last year’sentries and as we move into our fith year, the competition promises to bebigger than ever.There are four main categories for this year’scompetition, along with a special award for ‘bestinnovation of space’. The categories are as follows:• Best garden (houses or bungalows)• Best courtyard or small garden• Best balcony or window box – for people withouttheir own garden, e.g. flats• Best community garden – groups of tenants whocollectively maintain a communal gardenSo, who will be crowned 2010 winners? Entrantswill have to wait until August to find out. Thedeadline for entries is Tuesday 6th July and thejudging panel hope to view all entries on July 8thand 9th (subject to change).We are delighted to confirm that Broadland tenant andactive member of the Norwich in Bloom society JaneGraham will be heading up our judging panel, yet againand she is very much looking forward to seeing yourgardens in full bloom.The great thing about this competition is that you don’tneed to have a big garden to make a big impression;it’s about making the most of the space available!If you would like to enter this year’s competition pleasecomplete the entry form below and return it to us byTuesday 6th July 2010 or call Customer Services on0303 303 0003Good luck to all the green fingers!Gardening competition entry formNameAddressTel.I / we would like to enter the competition in the following category:Best garden ■Best courtyard or small garden ■Best balcony or window box ■Best community garden ■All entries must be received by Tuesday 6th July. Please post to: 2009 Gardening Competition, BroadlandHousing Association Ltd, Freepost RRBC-GYGZ-XYEE, NCFC, Jarrold Stand, Carrow Road, Norwich, NR1 1HU.Send back the form or call 0303 303 003 to enter now