Annual Report 2009/2010 - Northside Community Forum Inc.

We implement our Vision and Missionby focussing on three key resultareas:Provision of support, advice andinformationWe give the best possible support,advice and information to carers,community care organisations, ourmember organisations, and to thepeople that they care for. We work toensure that these services reacheveryone who needs them.Promotion of our community ofcareWe work collaboratively withindividuals, members, funders andother stakeholders to build thecapacity of the community care sectorto which we belong (our community ofcare). We promote the availability of,and value of, community care serviceswithin our community. We promotebest practise service delivery tocommunity care organisations withinour region.Leadership by exampleWe provide leadership by examplewithin our community. We establishinternally the best possiblegovernance, management andsupport systems for a community careorganisation. This includes triallingand modelling new community caretechniques. We evaluate our work byseeking peer reviews and byevaluating our work against existingbest practise benchmarks.ValuesUnderpinning our work and relationships is a commitment to the values of:RESPECTShowing consideration;Showing appreciation;Acknowledging othersPROFESSIONALQualified;Possessing appropriate expertise;skilled;CapableACCOUNTABLEResponsible;Conscientious;Dependable;TrustworthyOPENApproachable;Transparent;Flexible;Genuine24th Annual Report 2009/2010 Page 3

President’s ReportI would like towelcome themembers, friends,employees and theboard of NorthsideCommunity ForumInc. to our 24thAnnual GeneralMeeting.This year has beena busy one for NCF. I am not sure thatthere is any other kind of year forthose of us operating in this sector.At a Board level, we have completed asignificant strategic review. We have anew three year Strategic Plan as anoutput of that process. Theorganisation has also undertaken anoverarching review and refresh of ourBusiness Plan. These activities havebeen undertaken, not as some kind ofpaperwork exercise, but to ensure thatwe are clear and focused on how tooptimise service provision in theNorthern Sydney Region today andinto the future.At an organisational level, there hasbeen a great deal of activity andnumerous achievements, which IrenaLiddell will cover in her comments. Iwould like to thank Irena for her hardwork and dedication to NCF during thelast year and her many achievementas Executive Officer. In addition toIrena, our success in fulfilling our roleis only possible through the efforts ofmany people and organisations.I would like to thank our fundingbodies, the Australian Department ofHealth and Ageing, the AustralianDepartment of Families, Housing,Community Services and IndigenousAffairs (FaHCSIA) and the NSWDepartment of Human Services,Ageing, Disability and Home Care. Iwould like to acknowledge theirsupport to community servicesorganisations in our region.The Board would like to take thisopportunity to thank the staff of NCF.We would like to thank all of you foryour commitment to the organisationand your constant focus on thedelivery of services to the community.You are the front line and face of NCFand we appreciate the outstandingwork you do.This year we have a number of Boardmembers standing down from theboard. I would like to acknowledge theefforts of all Board members, includingthose who will be leaving the board,who have given freely of their time andexpertise to assist NCF and ourcommunity in the Northern SydneyRegion. Several people have put theirnames forward to join the Board, eachof them bringing excellent skills thatwill augment the strength andcapabilities of the Board.After two years in the role of PresidentI will be handing the Presidential batonon to someone else. It has been anhonour and a privilege to serve in theposition of President. Thank you all foryour support.Northside Community Forum‟s role inthe Northern Sydney Region is onlypossible through the efforts of manypeople and organisations, many ofwhom are here today. Thank you fromNCF and from our community to youall.Kylie De CourteneyPresident24th Annual Report 2009/2010 Page 4

Executive Officer’s ReportHere we are againanother year haspassed! As alwaysat this time of theyear when we sitdown to reflect onthe past years‟challenges andachievements itseems such a longtime ago becauseour thoughts havealready turned to what lies ahead andour actions are already entrenched inthe way forward.The 2009/2010 year has beenrelatively stable compared toprevious years with NorthsideCommunity Forum Incorporated(NCF) building on its earlier initiativesand projects, settling in to its newlocation, working to establish strongteamwork with its staff, and buildingsolid relationships with the people wehelp, funders and local communitycare organisations. We welcomedElizabeth Jenkins in to the role ofHuman Resources Coordinator, a newposition within the organisation.Activities during the year were asusual, diverse, inventive, proficientand skillfully managed by the NCFteam. No matter what the task,whether making sure that callers tothe Information Support Service(Carelink) got the right information,got up to date information and got itin a timely way; that seminars,meetings and workshops wereinteresting, meaningful and relevantto the people attending them; thatvolunteer coordinators got trainingand support with their work and thatvolunteers got the recognition thatthey deserve; that carers who speaklittle or no English had access tocommunity services and also toinformation and education workshopsabout Dementia; that carers whowanted to learn First Aid got accessto customised First Aid training; thatcarers who wanted a break fromcaring for a little time got theopportunity to choose from a range ofimaginative and appropriate serviceresponses such as a weekend awaywith other carers to share stories andexperiences; a weekend brunch thatcombined good food and education;camps for young people to gettogether and play; workshops forcarers that taught techniques forlooking after self, combined with a bitof pampering; as well as the optionsof in home respite, residential respite,help with transport, homemodifications or the loan of homeequipment to make the carers life alittle easier; it was all accomplishedwith compassion and sensitivity.I came across a quote that I thoughtechoed beautifully the philosophy ofthe people working at NCF.We will either find a way, or makeone.This quote embodies the spirit ofdetermination, invention andconsideration that I see every day inthe staff here at NCF. On a daily basisthey confront some very complex,often difficult and sometimesdistressing situations and I watch asthey find successful solutions for thepeople they serve. We are privilegedindeed to be able to say that “wemade a difference for somebodytoday”.24th Annual Report 2009/2010 Page 5

We are also fortunate that the Boardof NCF are skilled, knowledgeablepeople and wholehearted in theirsupport for the organisation. As thePresident stated in her report, anumber of long standing Boardmembers will not be seekingreelection this year and they will bemissed! I will take this opportunity toextend my grateful thanks for theyears of wisdom and support thatthey have given to the organisationand to me personally. I wish you allwell.But as one door closes another oneopens, and we have already receiveda very encouraging and exciting showof interest from new people wishingto join the Board and share theirexperience and knowledge with ushere at NCF. This can only enrich ourorganisation.Lastly but certainly not least, I wouldlike to sincerely thank KatrinaHorman for very ably stepping intothe Manager‟s role half way throughthe year following the resignation ofthe incumbent. Katrina‟s capable,competent, thoughtful and patientstyle has meant that not only hasbusiness „continued as usual‟ and agreat amount of work has beenachieved but that there has beenminimal disruption to the team.Recognising that no one stands aloneand everyone needs good peoplearound them I would also like toacknowledge the support of BenO‟Rourke, Suzette Carrington andJenny Yule.“It is our attitude at the beginning ofa difficult task which, more thananything else, will affect its successfuloutcome.” William JamesIrena LiddellExecutive Officer24th Annual Report 2009/2010 Page 6

Our BoardKylie De Courteney President Joined July 2006Kylie‟s professional background includes substantial experience in strategicplanning, mergers & acquisitions, sales & marketing and human capitalacross a diverse range of industries including telecommunications, energy,healthcare and professional services.Since February this year, Kylie has been retained by the NSW Roads &Traffic Authority as Project Director, responsible for assessing andexecuting the proposed concession of the Special Number Plates Business.Prior to joining the RTA, Kylie was employed by Energy Australia asTransaction Project Manager, planning the separation and divestment ofEnergy Australia‟s Retail division by the State Government.Her career has included in-house General Manager roles in strategy andfinance in the telecommunications and energy industries. Kylie practiced asa management consultant for a number of years in Australia, the UnitedStates and Hong Kong following an initial career in the banking industry.Kylie has a Commerce Degree (Economics/International Business/Finance)and has undertaken post-graduate studies in Management, Law,Marketing, Finance and Change Management as well as professionaldevelopment courses through Harvard Business School, the AustralianInstitute of Company Directors and the St James Ethics Centre.Judy Wood – Vice President Joined October 2007Judy has worked in Ageing and Disabilities services since 1979, holding thefollowing positions:1979-1981 Waverley Council, Community Worker Aged Services1981-1986 Canterbury Council, Community Worker Aged Services1986-1991 Home Care Service as Regional Liaison Officer1991-1997 Baulkham Hills Shire Council, Manager of Ageing andDisabilities Services which included the roles of overseeing the seven Homeand Community Care projects in an integrated care coordinated project,Chairperson of Midwest Community Options Project, implementing all theSenior Citizens Week programs, social planning, and representative on theLGSA Home and Community Care committee1998-2003 DADHC, Project Officer, Disabilities Service Project, whichincluded processing the submissions and working on projects for fundinggroup homes and provision of funds to individuals in crisis. Judy has aBachelor of Applied Science and an Associate Diploma in Welfare. She hasbeen retired since September 2003.Tony McRae Secretary Joined March 2003Qualified as a B. Com & CPA, Tony has an interest in financial managementand information technology. His experience was in project and executivemanagement prior to retirement a few years ago. He is currently occupiedin financial counseling.24th Annual Report 2009/2010 Page 7

Janet Grant - Treasurer Joined November 2009Janet has a broad knowledge of governance, business and financialmanagement gained in government and the professional services sector.Her background includes membership of Board level strategic andoperational management groups as well as leadership responsibility forstrategic planning, finance, human resources and information technology.Janet also led the development and implementation of a major humanresources strategy in a NSW government agency.With a strong interest in governance within non-profit organisations, Janetis currently assisting a community services organisation on a range ofgovernance matters and is a member of the Audit and Risk Committee of aNSW government agency.Janet is a Chartered Accountant, with a Master of Commerce degree and aBachelor degree in Accounting.Janice Poynton Joined October 2005Janice is currently the Executive Officer for Hunters Hill Ryde CommunityServices (HHRCS) a multi service not for profit local organisation.She is keen to ensure that there is high quality service provision providedfor clients and that community needs are identified and responded to.Janice is currently studying a Masters in Community Management at theUniversity of Technology, Sydney.Betty Johnson Joined November 2006Betty was the first Convener of Older Women‟s Network Australia, hasrepresented on various committees and was the internationalspokeswoman for older women at the United Nations‟ Fourth WorldConference on Women in Beijing in 1995. Betty was appointed an Officer ofthe General Division of the Order of Australia (AO) in 2000 for consumerrepresentation and advocacy on aged care and related health care. Shewas also appointed an Honorary Fellow of the College of Nursing for herchampioning of nursing issues. She is a member of various Commonwealthand NSW Government committees on health and on ageing including amember of the Nurses and Midwives Board, the Home Care Board and ofCareSafe, a NSW Health Safety and Quality committee and is a member ofseveral committees at the Royal North Shore Hospital.Annette de Rose Joined July 2008Annette has a Bachelor of Applied Science, Food and Nutrition. She is anexperienced manager in the Community NFP sector and is currentlyworking as the Service Manager for Midwest Community Care.She enjoys being actively involved in her local community and sharing herknowledge and experience in community care.24th Annual Report 2009/2010 Page 8

Tarun Roy Joined June 2008Tarun is a Chartered Management Accountant and a Fellow of theChartered Institute of Management Accountants, U.K. He was admitted tothe status of Certified Practicing Accountant (CPA) in 1987. He has gaineda Master Degree in Taxation Law from the University of Sydney.Work experience has been in a multinational, multicultural andinternational environment. Range of experience is extensive including allaspects of human resources, financial and management accountingcovering non-profit to manufacturing organisations, computer systems andoperations.He is keen to build upon the success of the Northside Community ForumInc.John McVicker Joined October 2008John owns a successful IT services company and has a history of managingservice business both in Australia and Europe. He is keen to becomeactively involved in the community and also become a carbon neutralorganisation in the near future.Bill Tootill Joined May 2009By profession Bill is a solicitor and he has been working in the financialservices sector for over 25 years specializing in legal, regulatory andcompliance issues. He looks forward to being involved in the work of theNorthside Community Forum Inc. and in particular in assisting the Board inthe areas of corporate governance and legal and risk management.Julie Williams Joined October 2009Julie Williams has over twelve years‟ experience in local government in thecorporate planning field. For the past five years Julie has been the Managerof Corporate Strategy at Hornsby Shire Council. Julie has completed aBachelor of Applied Science and a post graduate diploma in localgovernment management. In 2009 Julie was awarded her Masters inPolitics and Public Policy from Macquarie University. Julie is a Justice of thePeace and a member of the Local Government Managers Association.Mark Piacentini Joined October 2009Mark has held a number of senior positions since 1988 within leadingAustralian and International organisations. Having served as a Directorand Partner within ASX listed and leading Professional Services firms, Markhas extensive experience in working with CEOs, external stakeholders andBoards. In addition to his experience for corporations and government,Mark has utilized his skills in the Non for Profit Sector which he finds veryrewarding and provides an opportunity for him contribute to organisationsseeking to make a difference in the community.24th Annual Report 2009/2010 Page 9

Our StaffExecutive OfficeExecutive Officer ........................................................ Irena LiddellFinance Officer ........................................................... Terence LauExecutive Assistant ..................................................... Terri SharamHuman Resources Coordinator ...................................... Liz JenkinsCommunity ProjectsManager, Membership & Community Programs ............... Christine Russell (until Dec 2009)Home and Community Care Development Officer ............ Tim McGovernHome and Community Care Volunteer Project ................ Phillip KatopauInformation & Carer Support ProgramsManager, Info & Carer Support Programs ....................... Cathy Crook (until Dec 2009)Acting Manager, Info & Carer Support Programs ............. Katrina HormanTeam Leader Respite Coordination ................................ Suzette CarringtonCoordinator Carer Respite ............................................ Karol LansangCoordinator Carer Respite ............................................ Kirsten RimezCoordinator Carer Respite ............................................ Lee PerryCoordinator Carer Respite ............................................ Roslyn SchmamanCoordinator Carer Respite ............................................ Janet Bels................................................................................Acting Team Leader Respite Outreach Programs ............. Ben O‟RourkeCoordinator Young Carer Project ................................... Susan Doel (until Apr 2010)Coordinator Ageing Carers/Balancing Work and Care ....... Juliana TrimlCoordinator Mental Health Respite ................................ Ann MannixCoordinator Mental Health Respite ............................ Karolina KabzaCoordinator Dementia ................................................. Anna ScognamiglioCoordinator Disability .................................................. Uma Puvanendrarajah (Jan-May 10)Coordinator Disability .................................................. Marise CaruanaTeam Leader Information/Intake .................................. Jenny YuleInformation/Intake Officer ........................................... Agnes KemmererInformation/Intake Officer ........................................... Maree ColleyInformation/Intake Officer ........................................... Natalie CrakeInformation/Intake Officer ........................................... Jay LauSupport StaffAdministrative Assistant .............................................. Fleur ChildsAdministrative Assistant .............................................. Jay LauAdministrative Assistant .............................................. Jackie ZhengAdministrative Assistant .............................................. Shirley ChoiAccounts Assistant ...................................................... Armineh AvakianAccounts Assistant ...................................................... Susana CappanoFacilities/Systems Administrator ................................... Amanda Noar24th Annual Report 2009/2010 Page 10

Organisation ChartNorthside Community ForumInc. Board of ManagementIrena LiddellExecutive OfficerKatrina HormanActing Manager, Information andSupport ProgramsElizabeth JenkinsHR CoordinatorHACC PROJECTSTerence LauFinance OfficerTerri SharamExecutive AssistantSuzetteCarringtonTeam LeaderRespiteCoordinators-----------------Janet BelsKarol LansangKirsten RimezLee PerryRoslyn SchmamanBen O’RourkeActing Team LeaderOutreach ProgramsAnn Mannix(Mental Health)Juliana Triml(BWC)Karolina Kabza(Mental Health)Marise Caruana(Disability)(Young Carers)(Dementia Ed & Trg)Jenny YuleTeam LeaderInformation & IntakeIntake & InformationOfficers----------------Agnes KemmererJay LauMaree ColleyNatalie CrakeTim McGovernHACC RegionalDevelopment ProjectPhillip KatopauHACC VolunteerResource ProjectAccounts Clerks-----------------------Armineh AvakianSusana CappanoAdministration-----------------Fleur ChildsJackie ZheungJay LauShirley ChoiFacilities & SystemsAdmin---------------Amanda Noar24th Annual Report 2009/2010 Page 11

2009/2010 Achievements at a GlanceSeptemberA Korean Information Day was co-hosted by the Northside Community ForumInc. (NCF), the Home and Community Care (HACC) projects and the NorthernSydney Multicultural Access Project (MAP). The focus for the Information Daywas to promote HACC funded services to the Korean community and toprovide them with information about volunteering. Approximately 60 peoplefrom the Korean community in the Ryde/Hunters Hill areas attended andreceived resources and presentations in their own language.OctoberNorthside Community Forum Inc. (NCF), through the Commonwealth RespiteCentre hosted two (2) discussion forums with carers and organisations thatprovide respite services in order to identify gaps and prioritise opportunities tobuild service capacity in the region. A project plan was developed andimplemented during the year.The HACC Regional meeting was attended by 120 people. The theme for themeeting was: “Professional Development of the Home and Community CareWorkforce”.The Northern Sydney HACC Development Project in partnership with theNorthern Sydney MAP project launched a handbook to aid communication forpeople from different cultures. The Communication Aid Booklet was designedto assist people with minimal English skills to communicate their needs in daycentre settings and in their own home.NovemberThe HACC Regional Volunteer Resource Project hosted the 2009 NSWRegional Volunteer of the Year Awards. Wayne Lyne was awarded Volunteerof the Year; Ron Snelling was Senior Volunteer of the Year; andTamara Paulin was recognised as the Young Volunteer of the Year. TheHon. Anthony Roberts MP and Member for Lane Cove presented the awards.NCF appointed its first Human Resources Coordinator. Elizabeth Jenkins joinedthe team at Northside.JanuaryThe Young Carers Respite Project „Art and Writing‟ Competition‟ was a greatsuccess. Prizes were awarded to 6 young people who sent in their creativework.The Mental Health Respite Project held a service planning and consultationday and the findings were used to plan services and events for the next 12months.24th Annual Report 2009/2010 Page 12

2009/2010 Achievements at a Glance (continued)FebruaryThe HACC Development Project in partnership with the Northern Sydney MAPproject held an Information Day for Spanish speaking people.April150 people attended the second HACC Regional meeting which debated the“Ethical Dilemmas in the Delivery of Home and Community Care Services”.The HACC Development Project in partnership with the Northern Sydney MAPProject held an Information Day for the South Asian Hindi Community.MayThe Respite for Carers of Young People with Severe or Profound Disability(YPSPD) Project, in partnership with Nature Care College, hosted a “WellnessDay” to give carers new skills to manage their own wellbeing.The Balancing Work and Care Project, a project providing respite services toemployed carers held a brunch at the Kirribilli Club that provided informationand education for the 17 carers in attendance.The Mental Health Respite Project hosted the “Your Future & Mine” Retreat for20 carers at the Collaroy Centre. The retreat covered issues of transition,information, interaction and quality respite.JuneIn partnership with Ryde Family Support services the Young Carers RespiteProject, based with NCF conducted a young carer art therapy group.The Carer Respite and Support Service marketed and coordinated a three-dayworkshop for carers who wanted to receive First Aid Training from St JohnAmbulance service. There were 20 participants of which 19 received theStatement of Attainment.The Northern Sydney HACC Development Project, in partnership with UnitingCare, Hammond Care, Catholic Healthcare Services hosted a full day seminarfor staff from Day Centres called “Out of the Box” where 110 people attendedand enjoyed the day.24th Annual Report 2009/2010 Page 13

Project Reports(HACC) Home and Community Care Development Project ............ 15(HACC) Home and Community Care Volunteer Resources Project . 21Northern Sydney Commonwealth Respite and Carelink Centre: .... 25 Information Support Services .......................................... 26 Carer Respite and Support Services .................................. 29Respite Outreach Projects: Mental Health Respite Project .......................................... 32 Balancing Work and Care Project ...................................... 33Respite for Carers of Young People with Severe or ProfoundDisabilities .................................................................... 34 Young Carers Respite Project ........................................... 35 Dementia Education and Training for Carers Project ........... 36 Ageing Carers Project ..................................................... 3724th Annual Report 2009/2010 Page 14

Home and Community CareDevelopment ProjectOverviewThe Home and Community Care (HACC) Development Project collaborates with andsupports community care services that provide assistance to frail aged and youngerpeople with disabilities and their carers. It does this through the following activities:Provide resource information and policy supportStrengthen interagency and community relationshipsPromote better practiceProvide information about the Home and Community Care programIdentify gaps and liaise with NSW Human Services, Ageing Disability andHome Care, (ADHC) to plan services and direction.Consult with the service sector regarding improvements to the service systemCollate information and inform peaks, government departments and othersMain Activities in 2009/2010Promoting Better PracticeRegional meetings occur twice a yearand provide an opportunity forcommunity organisations, governmentagencies and other interested stakeholders to come together to hearabout the latest topical informationand learn about different issues andpractices.The first meeting took place inOctober 2009 at North Ryde Golf Cluband was attended by 110 people.The theme of the meeting was“Professional Development of theHome and Community CareWorkforce” and the keynote addresswas delivered by Alix Goodwin theExecutive Director of Strategic Policyand Planning from NSW HumanServices, Ageing Disability and HomeCare, (ADHC). Alix spoke about howthe NSW Human Services, AgeingDisability and Home Care, isreshaping and improving delivery ofHome and Community Care programsin NSW to meet the requirements ofan ageing population. People will notjust be living longer, they will beconfronting chronic conditions andincreasing levels of disability in theirlater years and they will need anddemand services to support them forlonger periods of time.Career pathways and related issues onthe professional development of theHome and Community Care workforcewere addressed by Tamela Casey.Tamela highlighted current nationalqualifications in the Home andCommunity Care area which haverecently been endorsed.Glen Sorensen, Age Communications,outlined key trends in community careand explored how they may impact on24th Annual Report 2009/2010 Page 15

workforce recruitment and retentiongoals and strategies.Elizabeth Webb, Director, MeadowbankCollege; Associate Director, CommunityServices and Health TAFE NSW –Northern Sydney Institute spoke on theNorthern Sydney Institute approach towork-based training and assessment.Kate Lee, Australian Services UnionNSW & ACT, spoke about the workforcecrisis in the social, community anddisability services industry and anational plan to address it.The second Home and Community CareRegional meeting was held in April 2010and was attended by 150 people. Thetheme was “Ethical Dilemmas in theDelivery of Home and Community CareServices”.Wendy Rogers, Professor of ClinicalEthics, Philosophy Department andAustralian School of Advanced MedicineMacquarie University, addressedphilosophical ethical issues in Home andCommunity Care.Wendy raised a number of complexethical issues including the limits torespecting people‟s wishes to live asindependently as possible, and howcarers can fulfil their responsibilities inthe face of competing demands.Pauline Armour, Community CareDevelopment Manager, Uniting CareAgeing NSW/ACT touched on similarissues in her presentation,“Addressing Ethical Dilemmas inProvision of Care and Support forClients and Carers”.The presentation addressed balanceddecision making for client safety andquality of life as well as carer needsand resource management. She alsodiscussed the challenges serviceproviders face in supporting clientself-determination and choice,realistically addressing issues of clientcapacity while working collaborativelywith family members and carerswithin the parameters of the Homeand Community Care program.Carolyn Hodge, Policy Officer forCouncil on the Ageing (NSW)presented “When Best InterestsOverlap: an Exploration of EthicalOptions”.This presentation explored the ethicaldilemmas when modifying someone‟shome and she looked at the issuesfrom different viewpoints to tease outthe issues and propose possible waysforward. Carolyn also covered thehome as a person‟s safe haven, thehome as a workplace, informeddecision making regarding financialdecisions, family and financial abuseand issues of capacity“Out of the Box” Seminar.The seminar for direct care workerswas held on 1 June at Hornsby RSLtitled “Out of the Box” and wasattended by 110 people.The seminar was targeted at frontlinestaff working in day centres acrossNorthern Sydney. The audienceincluded Recreational Activity Officers,Diversional Therapists, Bus Drivers,Catering Staff, Personal CareAttendants and any other staffinvolved in providing direct clientcare. The seminar was designed toprovide people with creative ideas.24th Annual Report 2009/2010 Page 16

Presentations included:Keynote speaker The Hon. John Watkins(CEO, Alzheimer‟s Australia NSW) onfuture population trends in dementiaKylie Tonks (Our Lady of Consolation) –“Innovative Ways in Day Centres”Jennifer Freeman (Future Aged Care) –“Fresh activity ideas for Day Centres”Jacqueline Quirke (Redleaf College andB & S Books) – “Leisure Programming”Beyond Blue facilitator NarelleHenderson - Mental Health in DayCentres”Suzanne Randall (Counsellor, CatholicCommunity Services) – “A Carer‟sStory”Sally Castell “Keeping Active throughphysical activity”Margaret Murphy (CatholicCommunity Services) “AgelessAngels”.Evaluations confirmed that the eventwas a big success with 85-90 per centof the 110 attendees approving of thesupport and ideas provided by the guestspeakers.Information and ResourcesHome and Community Carebrochures are one of the mostimportant resources for helpingpeople to access services. Theseprovide descriptions and contactdetails of HACC funded services in theeleven local government areas of theNorthern Sydney region.30002500Graph 1: English Language HACCBrochures Distributed in 2009/20108618 brochures were distributedthroughout Northern Sydney (Graph1). The brochures are also availableon the Northside Community ForumInc. website www.nsforum.org.au.180016001400Graph 2: Other Language HACC BrochuresDistributed in 2009/10200015002102 2064 25441908120010008009301666886170010006004005002000Hornsby Kuring-gaiLower NorthShoreManlyWarringahPittwaterRyde HunterHill0Hornsby Kuring gaiLower NorthShoreManlyWarringahPittwaterRyde HuntersHill24th Annual Report 2009/2010 Page 17

The HACC brochures have beentranslated into eight languages,including Chinese (Traditional andSimplified) Japanese, Korean,Serbian, Dari, Farsi and Italian, tohelp people from these communitiesto access Home and Community Careservices.Over 5000 brochures have beendistributed throughout NorthernSydney this financial year (Graph 2).Additionally, a significant number ofnewsletters, HACC brochures,Learning and Development trainingcalendars and network calendars havebeen downloaded from the NCFwebsite (Graph 3). On average therewere 786 web page views per monthfor training/events, Home andCommunity Care Services andNorthern Sydney Resources. TheCommunity Care Projects „ServiceDirectories‟ lists descriptions andcontact details for community AgedCare and Health services in theNorthern Sydney region.The directories are available on theHACC pages of the NorthsideCommunity Forum Inc. website andare updated regularly.The Northern Sydney HACCDevelopment Project Newsletter ispublished across the Northern Sydneyplanning area every fortnight. Itprovides current updates andinformation on sector training,meetings, conferences, employmentopportunities, events, seminars,activities, services, news, and usefulwebsites. It is also available on theNCF website under Home andCommunity Care news.450Graph 3: Average HACC Website PageViews Per Month400350300250419200210150157100500Training/EventsHome &Community Care(HACC) ServicesHACC NorthernSydney RegionalResourcesTrainingThe training offered to Home andCommunity Care fundedorganisations, plays a key role inassisting them to reflect on andimprove the quality of their services.From July 2009 to June 2010, 732people attended training (Graph 4).In 2009 a regional training surveywas conducted to assess trainingneeds in the Northern Sydney region.Consequently, the training programwas expanded to offer a wider rangeof subjects including more events formanagers for example „Skilling Up the24th Annual Report 2009/2010 Page 18

Workforce; Skills for Managers. Othernew courses such as Duty of Care andDignity of Risk and Effective ConflictResolution were included as a result ofongoing consultations with theNorthern Sydney community servicesto meet regional needs.Evaluations for the period July 2009to June 2010 were very positive 85-90 per cent stated that theinformation was relevant to their workand very applicable to the servicesthey provide for the community.The HACC Development Projectcontinues to make changes inresponse to evaluation feedback.Community Involvement and Advisory RolesIn addition to organising manyevents, the HACC DevelopmentProject plays a vital role as a partnerwith other organisations in the sector.Achievements include: Partnering with the NorthernSydney MAP project to produce acommunication aid for people fromdiverse communities who receiveHACC funded services and whoneed language support. Thebooklets were printed in 10languages and can be found on theNCF website. The two projects also workedtogether to provide informationsessions to people eligible toreceive HACC services and whospeak Spanish and people from theSouth Asian community. Participation in the NorthernSydney Social Isolation WorkingParty to support sub- regionalplanning and project developmentfor this vulnerable group. Participation in the Neighbour Aidand Social Support Network to findsolutions and address servicedelivery issues. Supported the Home andCommunity Care Formal LinenService to explore best practiceand develop capacity.24th Annual Report 2009/2010 Page 19

Worked closely with the HACCMinimum Data Set (MDS) supportworker to improve MDS reportingby community organisations. Participation in the NorthernSydney Squalor Interagency LocalImplementation Group to identifybest practice and develop inclusivepractices that will address squalorand hoarding. Participation in the New SouthWales Council of Social Services(NCOSS) HACC Issues Forum. Thisforum focuses on identifying issuesthat affect people seeking andreceiving HACC services anddevises and implements strategiesto lobby for change andimprovements in the HACCProgram. Regular consultation with the HACCDevelopment Network to identifymatters that improve practice andconcerns that effect people andcommunity services across NSW.The Network has developed anInnovative Solution Manual on theHACC Development websitehttp://www.nswhaccdos.org.au/Sub Regional ForumsCommunity organisations operating inNorthern Sydney meet regularly toshare information and practice and todiscuss concerns such as gaps inservice provision, waiting lists andassessment waiting times for services.This is a time to discuss solutions andstrategies and to hear from speakersfrom peak organisations, Governmentdepartments, community services andprofessional specialists.There are four sub regional groups:Manly, Warringah, Pittwater; LowerNorth Shore; Ryde, Hunters Hill; andHornsby, Ku-ring-gai.The HACC Development Officersupports these sub regional meetingsby maintaining records of minutes andattendance lists for distribution as wellas contributing to agendas andorganising guest speakers andresponding to issues through theHACC Development Project reporteach month.Tim McGovernHACC Development Officer24th Annual Report 2009/2010 Page 20

Home and Community Care VolunteerResource ProjectOverviewVolunteers play a crucial role in theHome and Community Care (HACC)sector, and the aim of the NorthernSydney HACC Volunteer ResourceProject is to assist in coordinating therecruitment and training of thesevolunteers to best meet the needs ofHACC funded agencies' operating inNorthern Sydney.The project does this by workingclosely with four Volunteer ReferralCoordinators and throughpartnerships with National and Statevolunteer bodies to develop strategieswhich will improve the promotion,recruitment, training, managementand retention of volunteers in theregion.As a result of the work done by theNorthern Sydney HACC VolunteerResource Project, we have seen: The development of consistentadministration systems Implementation of regionalstrategies that address issuesidentified by the project andthrough communication withexternal key stakeholders Training coursesThe project is funded by the NSWDepartment of Human Services,Ageing Disability and Home Care(ADHC) through the Home andCommunity Care program – aprogram jointly funded by the Stateand Commonwealth Governments. Itis auspiced by Northside CommunityForum Inc. and covers the localgovernment areas of Hornsby,Hunters Hill, Ku-ring-gai, Lane Cove,Manly, Mosman, North Sydney,Pittwater, Ryde, Warringah andWilloughby.Volunteer Coordination ModelTo better understand and respond tothe volunteer workforce, the HACCVolunteer Resource Project has beenworking with the four local volunteerreferral agencies to collect data aboutvolunteer enquiries, referrals andretention. Data has now beencollected and analysed over fourquarters starting from July 2009. Keyfindings included:25-34 age groups. Nationally,people in the 35-44 age bracketshad a higher rate of volunteering. Younger people and people fromCulturally and Linguistically Diverse(CALD) backgrounds representedmore than 50 per cent of HACCvolunteers. The majority of people enquiringinto HAAC volunteering were in the24th Annual Report 2009/2010 Page 21

Hosting of the 2009 Sydney North Regional NSW Volunteer ofYear AwardsLeft to Right: Anthony Roberts, Tamara Paulin, Ron Snelling, Wayne Lyne and Irena LiddellIn the traditional spirit of showcasingactive volunteers who have showndedication and initiative, the HACCVolunteer Resource Project co-hostedthe Sydney North NSW Volunteer ofthe Year Awards with the Centre ofVolunteering. This event was attendedby over 50 members from the localcommunity.The master of ceremonies wasChristine Russell, ManagerMembership and CommunityPrograms, Northside CommunityForum Inc. She promoted the 2009volunteer theme, “Everyday People,Extraordinary Contribution”, byhighlighting the wonderful work ofvolunteers and naming over 50nominees for the awards. JacquiHastings and Tony Frew from theNSW Centre of Volunteeringpresented certificates of recognition toeach nominee.Winners were announced in threecategories and awards were presentedby the Hon. Anthony Roberts MP,Member for Lane Cove and ShadowMinister for Volunteering. The winnerswere:Wayne Lyne – Sydney NorthVolunteer of the Year.Tamara Paulin – Sydney North YouthVolunteer of the YearRon Snelling – Sydney North SeniorVolunteer of the YearWayne Lyne of Forestville has servedwith the Warringah Unit of the StateEmergency Service (SES) for 30 yearsand is now local controller in charge ofup to 10 volunteers. His SES careerbegan at the age of 17 when hebecame part of a road rescue teamafter a bus crash at Kempsey in which35 people died. On average, Waynespends 20 hours a week on activitiesrelating to the SES and through hispersistence the unit‟s vehicles andaccommodation have been upgradedfrom previously inadequate resources.24th Annual Report 2009/2010 Page 22

Training for volunteersGood training is important not just forvolunteers but also for their managersand HACC co-workers. To ensure thatthe most appropriate training isoffered, the HACC DevelopmentProject conducted a training needssurvey in November 2009. Thissurvey included managers and staff,volunteer coordinators and volunteersinvolved in providing community careservices in the Northern Sydneyregion. By accessing training offeredby the HACC Development Project'sLearning and Development calendar,18 volunteers attended courses fromFebruary 2010 onwards, as shown inthe chart below.Volunteers participating in trainingcame from: Lower North Shore 28% Ryde/Hunters Hill 50% Manly/Warringah/Pittwater 17% Hornsby/Ku-ring-gai 5%Volunteers Participating in Training in 2009/10876543210The person centredapproach tomanaging thebehaviouralsymptoms ofdementiaTARS PresentationInteragency ProtocolIdentifying &Responding to Abuseof Older PeopleUnderstanding &MaintainingProfessionalBoundariesCare and Support inResponse toDementiaManual HandlingCommunication withPeople withDementia24th Annual Report 2009/2010 Page 23

Korean Information DayThe major promotion event for thisyear was the Korean Information Day,a pilot volunteer project initiative forthe CALD population which targetedthis emerging community.The seminar attracted over 60members of the Korean community ofRyde/Hunters Hill and offered variouspresentations, info stalls andnetworking as well as traditionalKorean catering. A big factor in thesuccess of the day was the availabilityof a Korean interpreter and translatedinformation resources including HACCservice brochures.The information day was a partnershipbetween the HACC VolunteerResource Project, the HACCDevelopment Project and NorthernSydney MAP Project.Left to Right: Tim McGovern (HACC Development Officer), Grace Chan (MAP Project Officer)and Phillip Katopau (HACC Volunteer Resource Project Officer)Phillip KatopauNorthern Sydney HACC Regional Volunteer Resource Project Officer24th Annual Report 2009/2010 Page 24

Northern Sydney CommonwealthRespite and Carelink CentreThis has been a year of consistentactivity and effort in our endeavoursto achieve positive and effectiveoptions and opportunities forincreasing numbers of callers andcarers, as highlighted in the followingreports. Staff can be proud of theseoutcomes and their ongoingcommitment and dedication toflexible, creative and individuallyfocused services that are provided tostandards of high quality andexcellence.In my position as Acting Manager, Iwould like to thank and commendeach staff member for their support,encouragement and hard workthroughout the year; in particular theProject Team Leaders, Jenny Yule,Ben O‟Rourke and Suzette Carrington.Without such dedication andcommitment, our achievements wouldnot be possible. I look forward withmuch anticipation and enthusiasm toan exciting year ahead.Katrina HormanActing Manager, Information andSupport Programs24th Annual Report 2009/2010 Page 25

Information Support ServicesOverviewThe Northern Sydney InformationSupport Service (Carelink), now in its12th year of operation, is a “one-stopshop” for information about healthand community service information.The service provides information to awide variety of callers, ranging fromelderly members of our community,carers, and people with disabilities, toservice providers such as the MotorNeurone Disease Association andParkinson's NSW, as well as healthproviders and the local community.Anyone can access the Carelink andinformation is provided free and isconfidential.Navigating the community servicessector can be a daunting task, and theInformation and Intake team at NCFare skilled and trained to assist callersto the centre. This is achieved in anumber of ways, the most importantbeing through a database of over3000 services, 1310 of which arebased in Northern Sydney. Forexample, we regularly assist people tofind the following kinds of services: Social support for an elderlyneighbour whose family livesinterstateOngoing respite services for abusy working mum who is caringfor her much-loved mother-in-lawModifications to the home of ayoung woman who uses awheelchair for mobilityA “monitoring” service for anelderly gentleman with milddementiaCounselling for the carer of ayoung man with a mental illnessAn aged care assessment for avery independent couple in theirlate 80s who are consideringmoving into a facility “with a littlebit of support” Transport services for youngwomen attending day centres.24th Annual Report 2009/2010 Page 26

Carelink ServicesBetween 1 July 2009 and 30 June2010 our Centre responded to 5998requests for information. Theseincluded:1266 requests for informationon respite (or 21% of calls)1223 requests for informationon domestic assistance (20%of calls)761 requests regardingassessment – mainly AgedCare Assessment Team (ACAT)assessments (12% of calls)502 callers wishing to obtainpersonal care services (8%)453 calls regardingcounselling/support andadvocacy (7%)355 enquiries regarding socialsupport (5%).What people wanted to know in 2009/2010140012001000800600400200024th Annual Report 2009/2010 Page 27

Highlights Staff regularly participated intraining which was identified asvaluable to the role of Intake andInformation Officer, for example,Bouncing Back from BrokenBoundaries; Introduction toOutlook; Speak Up, Speak Out;Residential Aged Care InformationSession; and training related to theAgeing, Disability and Home CareReferral and Assessment Centre.New procedures, for example forGuided Referrals and the use ofinterpreter services.Merger of the Carelink databasewith our carer database, ClientManager, resulting in a morestreamlined service for our clientsand colleagues in Northern Sydney.Opportunity to contribute to thenational Commonwealth Respiteand Carelink Centre OperationManual 2010 and to NorthsideCommunity Forum Inc.‟ssubmission to the ProductivityCommission Disability Care &Support Inquiry, 2010Introduction of a bulk email updatesystem to more efficiently managethe regular maintenance of theCarelink service database. Thissystem is now largely paperless.I would like to acknowledge the dedication and compassionate approach of theIntake and Information Team, who continues to make an invaluable contribution tothe service at NCF.Jenny YuleTeam Leader, Intake & Information24th Annual Report 2009/2010 Page 28

Carer Respite and Support ServicesOverviewRespite programs are part of thecommunity care system and aim tosupport carers and the people theycare for by providing respite care. Thelargest Commonwealth-fundedprogram of support to carers is theNational Respite for Carers Program(NRCP) which funds approximately670 respite service providersnationally, including 54 nationalCommonwealth Respite and CarelinkCentres (CRCCs) .The purpose of the CRCCs is tofacilitate access to and support theprovision of community care services.The broad objectives of centres areto:Maintain an effective informationservice about community careservices and other relevantservices for the region to meetthe needs of older people, peoplewith disabilities, their carers, andother stakeholders, and toidentify service gaps in the regionfacilitate and support entry toresponsive respite care service/sfor carersassist in the development of arange of carer support services. People with dementia and/orchallenging behaviour Younger people (under 65 years orunder 50 years if Indigenous) withmoderate, severe or profounddisabilities who are living at home People with a terminal illness inneed of palliative care.Using a brokerage model, respiteservices may be provided directly orindirectly, and in a range of settings.Direct respite care includes short-termor emergency respite care in thehome, respite care in a day carecentre for a half or full day, shorttermrespite accommodation in anursing home, aged care hostel orother facility, or possiblyovernight/cottage respite.Indirect respite assistance includesshort-term loan of equipment orminor home modifications to assist inperforming the caring role, orassistance with costs that are incurredby the carer in their caring role, forexample transport to and frommedical appointments, assistance toattend a support group, course orgroup training workshop.Core Services provided by CarerRespiteCRCC respite and support services aretargeted to assist carers of: Frail older Australians (65 years orover, or 50 years and over ifIndigenous)24th Annual Report 2009/2010 Page 29

Carers assisted through NorthernSydney Commonwealth Respiteand Carelink Centre (NSCRCC)During 2009/2010 financial year,NSCRCC assisted a total of 2211carers with respite. This was anincrease of 43 per cent from theprevious financial year and included1402 new carers that entered ourservice. Total Culturally andLinguistically Diverse (CALD) carersreceiving respite was 424, with 267new CALD carers identified. The tablebelow shows a comparison for2008/2009 and 2009/2010 financialyears.Carers Receiving Respite Assistance in 2009/10250022112000150015381402100094750029418442426702008/2009 2009/2010Carers receiving respite New carers CALD carers receiving respite New CALD carersHighlightsNorthern Sydney CommonwealthRespite and Carelink Centre(NSCRCC) is fortunate to have a poolof experienced and qualified respitecoordinators. Their combinedknowledge and experience of thecommunity care sector is an assetwhen assisting carers with advice,information, and/or referrals tosupport their respective needs. Somehighlights of the past year have been: Ongoing development andtraining within the team hashelped them respond to carerswith a broadened capacity andless duplication or fragmentation Implementation of “paperless”office protocols An external consultant wasengaged to undertake a ResidentialRespite Bed Management Reviewto help identify how to maximisethe options available to peoplerequiring residential respite in themost efficient and effective waythrough respite brokerage Respite fact sheets translated andprinted into eight differentlanguages including Traditional andSimplified Chinese, Dari,Indonesian, Japanese, Serbian,Korean and Persian. A service provider‟s morning teafor agencies with whom NSCRCChas a brokerage agreement. Thisoccasion provided an opportunity24th Annual Report 2009/2010 Page 30

to “meet and greet” as well asacknowledge sound workingrelationships, and to thankagencies for their consistentsupport Participation in the NRCP CapacityBuilding Project funded by theDepartment of Health and Ageing(DoHA) to build capacity andimprove the way services aredelivered in the Northern Sydneyregion. With consultant support,NSCRCC hosted two discussionforums, one with carers andanother with service providers toshare information about respitecare services, identify ways toimprove linkages between services,and identify and provide advice onissues that are barriers to meetingrespite care needs in the regionaid training for carers. Incollaboration with St JohnAmbulance Australia, NSCRCCmarketed and coordinated an initialtraining program for carers tocomplete this course. There were20 participants, of which 19received the Statement ofAttainment. Two further coursesare planned. Nationally, CRCCs were given theopportunity to support a coursedesigned by St John AmbulanceAustralia in collaboration withDoHA, to provide emergency firstIn closing, I would like to personally acknowledge the individual contributions of theCarer Respite team. Their dedication, passion, and genuine empathy for our carersare reflected in the results we have been able to achieve. We look forward toanother exciting and challenging year ahead.Suzette CarringtonTeam Leader, Carer Respite24th Annual Report 2009/2010 Page 31

Mental Health Respite ProjectThe MentalHealth RespiteProject (MHRP)providesassistance andsupport tocarers of aperson with amental illness or psychiatric disability.The MHRP forms part of the Council ofAustralian Governments (COAG)National Action Plan on Mental Healthand is funded through the Departmentof Families, Housing, CommunityServices and Indigenous Affairs(FaHCSIA).Within NCF, Northern SydneyCommonwealth Respite and CarelinkCentre (NSCRCC) has a mainbrokerage role. Other organisationswithin the Northern Sydney Regionhave been funded to developadditional respite options for carers.These National Respite DevelopmentFund (NRDF) organisations areBradfield Park, Catholic Healthcare,New Horizons, SchizophreniaFellowship of NSW, and Sunshine.Over the past 12 months NSCRCC hasbeen collaborating closely with theseorganisations through regular bimonthlymeetings, to streamlineintake and referral processes, takeadvantage of joint promotionopportunities, identify gaps andeffectively meet individual needs ofcarers and consumers in many flexibleand creative ways.The MHRP has grown significantlysince it started in 2007, with theprogram reaching four times morecarers than in 2008/2009.mental health agencies in the region,and to identify carer needs. This hasresulted in several collaborativeprograms such as a retreat for ageingcarers, ”Your Future and Mine”, whichallowed carers time out from theircaring responsibilities and theopportunity to consider their ongoingrole and start planning for the future.Your Future and Mine RetreatThe past year has seen a steadilyincreasing number of carers seekingrespite services. A main focus for theyear ahead will be to concentrate onencouraging carers who have notpreviously accessed support throughNSCRCC to utilize the services.10000Number ofCarers2008-09 2009 -10Total CarersNew CarersCALDThe MHRP coordinators have workedhard to strengthen connections with24th Annual Report 2009/2010 Page 32

Balancing Work and Care ProjectThe Balancing Work and Care Projectprovides support for carers who areworking or actively seekingemployment and undertaking trainingto obtain employment. To be eligible,carers need to be caring for a personaged 65 or older, or 50 years andolder if Aboriginal or a Torres StraitsIslander. The project is funded by theNational Respite for Carers Program(NRCP), through the AustralianDepartment of Health and Ageing(DoHA).Between July 2009 and June 2010, 22carers were assisted, and theyaccessed the service for periodsbetween three and 12 months.Provision of services is brokeredthrough two community care agenciesin the Northern Sydney region:Community Care Northern BeachesLimited and Catholic Healthcare.Northern Sydney CommonwealthRespite and Carelink Centre(NSCCRC) liaises closely with thesetwo organisations and meets regularlywith them to monitor and reviewservices provided to ensure that theymeet the individual‟s needs.This service is very useful for workingcarers who require consistent andregular assistance to ensure thesafety and wellbeing of the personthey are caring for. At the same time,carers are able to earn money andmake commitments to their workingrole, thus reducing stress andstruggles with time and other familydemands.Through this program, NCF hosted avery successful brunch in April 2010with three main elements: time out and enjoyment forcarers, information sharing, and a workshop with a guest speaker.Attendees found the morning bothentertaining and educative and plansare underway to host this eventagain.Balancing Working Care Brunch24th Annual Report 2009/2010 Page 33

Respite for Carers of Young Peoplewith Severe or Profound DisabilityProjectThe Respite for Carers of YoungPeople with Severe and ProfoundDisabilities (YPSPD) Project enableschildren with high supportrequirements to access additionalopportunities for school holiday dayand camp programs in the NorthernSydney region. The Project is fundedthrough the Australian Department ofFamilies, Housing, CommunityServices and Indigenous Affairs(FaHCSIA).Carers are kept up to date withholiday programs and servicesthrough the twice yearly publicationand mail-out of Respite News. Thisnewsletter is also available on theNorthside Community Forum Inc.website120100806040200Number of Carers2008-092009 -10TotalCarersNewCarersCALDIn July 2009, NCF engaged anexternal consultant to review thisProject. There were two mainmethodological components to thisreview: service provider interviews; and a carer satisfaction survey.The review found very positiveinteractions between service providersand the Northern SydneyCommonwealth Respite and CarelinkCentre (NSCRCC). It also highlightedthe value to carers of being able toaccess respite services and supportprovided through this Project.Recommendations included anincreased focus on working with the18-30 age brackets, as there arefewer opportunities for this group.The project also hosted a WellnessDay for Carers in partnership withNature Care College, St Leonards,Australia's most experienced trainer ofnatural therapies. Nature Care openedthe doors to their classrooms for a“Looking after You” workshop. In themorning, carers were able toparticipate in Ayurveda – a traditionalsystem of healing that has beenpracticed for over 5000 years in India.Then, in the afternoon, they learntvaluable self-massage and relaxationtechniques.24th Annual Report 2009/2010 Page 34

Young Carers Respite Project10080Number of Carers6040200Total CarersNew CarersCALD2008- 092009 - 10Participation in the Northern SydneyYoung Carers Interagency hascontinued to provide a supportive andinteractive network, as well as theopportunity for joint initiativesincluding Project promotions andactivity days.The Young Carers Respite Project isaimed at young carers who arestudying at school and may be havingdifficulty managing their studies aswell as their caring responsibilities. Itis funded through the AustralianDepartment of Families, Housing,Community Services and IndigenousAffairs (FaHCSIA).The Young Carers‟ Respite Project hascontinued to develop and expand newand existing partnerships in theNorthern Sydney region, particularlythrough community development andpromotion opportunities such asparticipation in youth networks likethe Lower North Shore YouthInteragency.The assistance available is flexible andtailored to meet the needs of eachindividual. This may include: Providing support for the personbeing cared for so the carer cantake a break and participate in funactivities. Facilitating access to recreationProjects. Arranging assistance around thehome. Purchasing support such astutoring to enable young carers tocomplete their secondaryeducation. Providing information, advice andmaking referrals for other services.Susan Doel and Karolina Kabza,NCF Staff24th Annual Report 2009/2010 Page 35

Dementia Education and Training forCarers (DETC)The Dementia Education and Trainingfor Carers (DETC) project focuses onskills education and training for carersof a person with dementia. Inparticular, it concentrates on a gap inexisting service provision with a skillstraining Project for Culturally andLinguistically Diverse (CALD) carersfrom emerging groups in the NorthernSydney region including Japanese,Korean, Afghani, Indonesian andSerbian communities. The project isfunded by the CommonwealthGovernment through the NationalRespite for Carers Project (NRCP).As part of the project, NCF inpartnership with Alzheimer‟s NSWdeveloped and provided training inApril and May 2010 for Korean,Serbian, Japanese and Afghani carers.Over 62 carers attended thesesessions. Each group received fourthree-hour sessions covering thefollowing topics:Understanding DementiaCommunication and BehaviouralSymptomsPlanning aheadCaring for YourselfAll information provided wastranslated into the appropriatelanguage and interpreters wereavailable at each session.Feedback from the training was verypositive with participants asking formore education sessions aboutdementia so they can keep up to datewith the latest developments inresearch and receive currentinformation on services available.Many of the participants stated thatthey had not previously received suchdetailed information in their ownlanguage. Carers were grateful to thegovernment for funding the sessions,and to NCF for providing translatedmaterial and interpreters.The DETC project plans to continuethis Project over the next 12-monthperiod, strengthening a most effectivepartnership with Alzheimer‟s NSW toprovide skills training opportunities toour CALD communities.24th Annual Report 2009/2010 Page 36

Ageing Carer ProjectThe purpose of the Ageing CarerProject is to support and assist oldercarers living in the Northern Sydneyregion who are caring for a youngerperson with a disability. The projectassists them by providing currentinformation, arranging short-term andemergency support, short-termadvocacy, referral to appropriateservices and organisation of carerspecificeducation.Through this project the Ageing CarerRespite Network was initiated inFebruary 2008. The networkcontinues to offer support and sharedadvice to service providers workingwith this target group, as well asopportunities to work collaboratively.From this group, an updated AgeingCarer Respite Register listing theserespite services in the NorthernSydney region was compiled as ahandy and useful reference and isavailable to service providers andother interested people includingcarers and community, on request.It has been a busy productive year for the Respite Outreach project team,constantly strengthening and building on additional resources, experience andcommunity support. The team hosted several successful events ranging from, Carerretreats, Working Carers Brunch‟s, Wellbeing educational sessions at Nature CareCollege, CALD dementia Projects, just to name a few.I would like to express my gratitude to the dedicated project team members for alltheir hard work in ensuring the continued achievements of the projects. Theirenthusiasm, passion, and understanding for our carers has been reflected in theinnovative Projects we have been able to achieve. I look forward to another excitingand rewarding year ahead.Ben O‟RourkeActing Team Leader Outreach Projects24th Annual Report 2009/2010 Page 37

Human Resources ReportMy first day at the NorthsideCommunity Forum Inc. was amemorable one, involving a groupluncheon, horse-racing, a trivia quizand a fancy hat parade! MelbourneCup Day 2009 provided an excellentopportunity to get to know Irena andthe team and to introduce myself asthe new Human ResourcesCoordinator here at NCF.As a new position, the role of the HRCoordinator has been to reviewexisting practices and work closelywith the team to provide broad based,hands on and strategic support. Ihave been pleased to find a high levelof professionalism and managementexpertise within the organisation towhich I trust I have added value.To date I have been collaborating withthe team and providing advice in theareas of recruitment and selection,OH&S and workers compensation,industrial relations, the developmentof policies and procedures and HRreporting and metrics.With the Equal Remuneration casecurrently being heard by Fair WorkAustralia and the introduction of thenew Modern Award it is an excitingtime to be joining the communityservices sector. We have seenphenomenal growth in this industrysegment in the last ten years and withour ageing population, anticipate thatthis will continue into the future. Theintroduction of the Human Resourcesfunction into NCF provides thefoundation for addressing theworkforce challenges of the future.Elizabeth JenkinsHuman Resources Coordinator24th Annual Report 2009/2010 Page 38

Finance ReportsTREASURER‟S REPORT ................................................................ 40BALANCE SHEET ...................................................................... 41INCOME STATEMENT .................................................................. 42STATEMENT OF CASH FLOWS ........................................................ 43NOTES TO THE FINANCIAL STATEMENTS ........................................... 44STATEMENT BY MEMBERS OF THE COMMITTEE .................................... 49AUDITOR‟S REPORT .................................................................. 5024th Annual Report 2009/2010 Page 39

Treasurer’s ReportNorthside Community Forum Inc (NCF) has had continued revenue growth in 2009-10. Total income for the year was $4.7m. Of this, grant funds totaled $4.5m, anincrease of 18% on the previous year. Major expenses were brokerage costs of$2.2m and staffing costs of $1.6m. It is very pleasing to note that the efforts ofNCF‟s staff resulted in a very low level of unspent grant monies this year at 1% ofgrants received – an indicator of their focus on ensuring that benefits are deliveredto carers and those they care for.NCF is in a very sound financial position, with sufficient reserves to provide someflexibility in managing its resources, and to ensure support for unfunded activitiessuch as the recent Carers Conference. The surplus of $189k for the year arosepredominantly from interest income, together with the proceeds of training andother activities. The Board is continuing to review NCF‟s revenue sources throughits planning processes.I accepted the role of Treasurer of NCF in January 2010. Since then we haveformalised the role of the Finance Committee, which comprises 4 Board memberswith the Executive Officer and Finance Officer. The Committee has commenced areview of our financial policies to ensure they continue to be relevant and provideeffective support to our financial management processes. We have also developednew formats for reporting to the Board with a view to better assisting the Board‟sunderstanding of the financial position and results. This has been done inconjunction with development of financial Key Performance Indicators to supportthe new Strategic Plan and the Business Plan for 2010-11.Our Executive Officer, Irena Liddell, and Finance Officer, Terence Lau, have beenvery responsive to our requests and suggestions for change to our policies, reportsand financial processes, and enthusiastic in development of improvements. Onbehalf of the Finance Committee I would like to thank them for this as well as theirongoing contribution to the effective financial management of NCF. I would also liketo thank the previous Treasurer, Tarun Roy, and the other members of the FinanceCommittee, Tony McRae and Annette de Rose and Janice Poynton for theircontribution and support during the year.24th Annual Report 2009/2010 Page 40

As At 30 June 2010Balance SheetNote 2010$2009$Current AssetsCash Assets 3 31,830,976.84 2,509,313.33Receivables 4 104,834.53 50,523.31Total Current Assets 1,935,811.37 2,559,836.64Non-Current AssetsProperty, plant and4 71,661.86 71,130.29equipmentTotal Non-Current Assets 71,661.86 71,130.29Total Assets 2,007,473.23 2,630,966.93Current LiabilitiesPayables 6 679,367.43 1,523,341.43Provisions 7 146,824.69 134,936.64Total Current Liabilities 826,192.12 1,658,278.07Non-Current LiabilitiesProvisions 7 150,536.65 140,880.13Total Non-Current Liabilities 150,536.65 140,880.13Total Liabilities 976,728.77 1,799,158.20Net Assets 1,030,744.46 831,808.73Accumulated FundsReserves 2 113,538.92 103,847.50Retained surpluses 917,205.54 727,961.23Total Accumulated Funds 1,030,744.46 831,808.7324th Annual Report 2009/2010 Page 41

As At 30 June 2010Income StatementRevenues from ordinary activities 4,745,550.50 3,610,139.04Depreciation and amortisationexpenses(26,193.00) (16,304.30)Brokerage (2,184,292.85) (1,315,410.10)Staff Costs (1,646,695.85) (1,636,961.19)Other expenses (699,124.49) (499,914.21)Surplus from ordinary activitiesbefore income tax189,244.31 141,549.24Income tax revenue relation toordinary activitiesNet surplus attributable tomembers of the associationTotal changes in equity of theassociation- -189,244.31 141,549.24189,244.31 141,549.24Opening retained surplus 727,961.23 586,411.99Net surplus attributable to members ofthe association189,244.31 141,549.24Closing retained surplus 917,205.54 727,961.2324th Annual Report 2009/2010 Page 42

Statement of Cash FlowAs At 30 June 20102010$2009$Cash Flow from Operating ActivitiesReceipts from government 3,633,069.00 3,477,458.50Interest receipts 101,599.08 162,798.34Receipts from members and clients 176,563.30 166,276.52Payments to suppliers and employees (4,562,843.30) (3,691,146.62)Net cash provided by (used in) operatingactivities (Note 8)(651,611.92) 115,386.74Cash Flow From Investing ActivitiesPurchase of assets (26,724.57) (71,790.55)Proceeds from sale of assets 14,253.64Net cash provided by (used in) investingactivities(26,724.57) (57,536.91)Net increase (decrease) in cash held (678,336.49) 57,849.83Cash at the beginning of the year 2,509,313.33 2,451,463.50Cash at the end of the year (Note 2) 1,830,976.84 2,509,313.3324th Annual Report 2009/2010 Page 43

Notes to the Financial StatementsNote 1: Statement of Significant Accounting PoliciesThis financial report is a special purpose financial report prepared in order to satisfythe financial reporting requirements of the Associations Incorporations Act (NSW).The board has determined that the association is not a reporting entity.The financial report has been prepared in accordance with generally acceptedaccounting principles, including those Statements of Accounting Concepts andAccounting Standards considered relevant by the board. The financial statementsare based on historical costs and do not account for changing money values, orexcept where stated, current values of non-current assets. The financial statementshave also been prepared on an accruals and going concern basis.The following material accounting policies, which are consistent with the previousperiod unless otherwise stated, have been adopted in the preparation of thisfinancial report:Income TaxThe Association is exempt from income tax on the grounds that it is a publicbenevolent institution.Property, Plant and EquipmentNon-current assets, with the exception of motor vehicles, are depreciated over 3years commencing from the time the asset is held ready for use, using the primecost method of depreciation. Motor vehicles are depreciated over 6.7 yearscommencing from the time the asset is held ready for use, using the prime costmethod of depreciation.Employee EntitlementsProvisions for annual leave and sick leave are brought to account each year,reflecting the total employee leave entitlements based on current rates of pay atbalance date.Provision for long service leave has been created for each employee based on theiraccrued entitlement and current rates of pay at balance date.Contributions are made by the Association to employee superannuation funds andare charged as expenses when incurred. When such contributions have been paid,there is no further liability in respect of superannuation.Due to the inherent uncertainty of the annual funding arrangements for theprojects, the board has considered it prudent to make provision for employeeredundancy. A provision for redundancy has been created to start providing for thiscontingent liability.24th Annual Report 2009/2010 Page 44

Notes to the Financial Statements (cont.)Project Accruals and SurplusesProject surpluses are transferred to a liability account where it is probable that thesurplus will either be rolled over to the following year, or have to be repaid to theDepartment, or there is reasonable uncertainty as to its treatment.BrokerageBrokerage expenses are recognised in the period in which the service is ordered bythe client. Any services booked or incurred and not paid for as at balance date aretreated as liabilities in the balance sheetComparative FiguresWhere required by Accounting Standards, comparative figures have been adjustedto conform with changes in presentation for the current year.RevenueRevenue is recognised in the period to which it relates. Revenue received in respectof subsequent periods is treated as a liability.All revenues and expenses are shown net of Goods and Services Tax (GST).Statement of Cash FlowsFor the purpose of the statement of cash flows, cash includes cash on hand, at calldeposits with banks or financial institutions and investments in money marketinstruments maturing within less than two months, net of bank overdrafts.24th Annual Report 2009/2010 Page 45

Notes to the Financial Statements (cont.)For the year ended 30 June 20102010$2009$Note 2: ReservesBalance at the beginning of thereporting period 103,847.50 -103,847.50 -Increase (decrease) in reserves duringthe reporting period:Project Funding Reserve 9,691.42 103,847.50Balance at the reporting dateProject Funding Reserve113,538.92 103,847.50113,538.92 103,847.50Note 3: Cash AssetsBank accounts:Cash at bank – St George 039536291 - 44,015.47Cash at bank – St George 473390133 16,110.54 621,015.49Cash at bank – Gold Cash Management 2,700.25 4,811.73Cash at bank – ING Direct 60233423 14,449.85 13,866.69Cash at bank – ING Direct 60274244 743,189.24 811,080.15Other cash items:Cash on hand 679.75 679.75CBA term deposit – 50106341 - 455,266.85CBA term deposit – 50106368 526,877.08 500,000.00St George term deposit – 552948166 62,337.85 58,577.20CBA term deposit - 50108910 464,632.28 -Note 4: Receivables1,830,976.84 2,509,313.33CurrentTrade debtors and prepayments 82,190.24 38,136.03Interest receivable 22,644.29 12,387.28104,834.53 50,523.3124th Annual Report 2009/2010 Page 46

Notes to the Financial Statements (cont.)For the year ended 30 June 2010Note 5: Property, Plant and EquipmentFixtures and fittings:2010$2009$- At cost 5,904.55 -- Less: Accumulated depreciation - -5,904.55 -Plant and equipment- At cost 213,383.52 192,563.50- Less: Accumulated depreciation (164,571.55) (141,946.55)48,811.97 50,616.95Motor vehicles- At cost 23,783.64 23,783.64- Less Accumulated depreciation (6,838.30) (3,270.30)16,945.34 20,513.34Note 6: Payables71,661.86 71,130.29Unsecured:Trade creditors 480,779.69 457,680.24Grants received in advance 20,000.00 91,000.00Other creditors and accruals 90,496.74 68,559.65Project accruals 88,091.00 906,101.54679,367.43 1,523,341.43Note 7: ProvisionsCurrentEmployee Provisions 146,824.69 134,936.64146,824.69 134,936.64Non CurrentLong term employee provisions 140,536.65 140,880.13Provision for make good of premises 10,000.00 -150,536.65 140,880.1324th Annual Report 2009/2010 Page 47

Notes to the Financial Statements (cont.)For the year ended 30 June 20102010$2009$Note 8: Grants ReceivedDept. of Ageing, Disability & Home277,458.00 272,876.00CareDept. of Health & Ageing 2,392,696.00 2,191,201.00Dept. of FaHCSIA 1,825,095.00 1,354,809.004,495,249.00 3,818,886.00Note 9: Reconciliation of NetCash Provided By/Used InOperating Activities To NetSurplusOperating surplus (deficit) after tax 189,244.31 141,549.24Depreciation 26,193.00 16,304.30Loss (profit) on sale of fixed asset - (2,090.74)Movement to reserves 9,691.42Changes in assets and liabilities net ofeffects of purchases and disposal ofcontrolled entities:(Increase) decrease in receivables (54,311.22) (45,123.31)Increase (decrease) in payables (843,974.00) 29,700.96Increase (decrease) in sundryprovisions21,544.57 (24,953.71)Net cash provided by operatingactivities(651,611.92) 115,386.74Note 10: Contingent LiabilitiesBank Guarantee for premises leasesecured by a term deposit 58,577.20 58,577.2058,577.20 58,577.2024th Annual Report 2009/2010 Page 48

Statement by Members of theCommitteeIn the opinion of the board the Income Statement, Balance Sheet, Statement of Cash Flows,andNotes to the Financial Statements:1. (a) present fairly the financial position of Northside Community Forum Inc as at 30June 2010 and its performance for the year ended on that date.(b) have been prepared and presented in accordance with applicable AustralianAccounting Standards and the Associations Incorporations Act (NSW).2. (a) the accounts give a true and fair view of all income and expenditure with respectto fundraising appeals;(b) the balance sheet gives a true and fair view of the state of affairs of theorganisation with respect to fundraising appeals;(c) the internal controls exercised by the organisation are appropriate and effectivein accounting for all income received and applied by the organisation from any of itsfundraising appeals.This statement is made in accordance with a resolution of the board and is signed for and onbehalf ofthe board by:24th Annual Report 2009/2010 Page 49

Auditor’s ReportScopeWe have audited the attached financial report, being a special purpose financialreport comprising the Statement by Members of the Board, Balance Sheet, IncomeStatement, Statement of Cash Flows and Notes to the Financial Statements for theyear ended 30 June 2010 of Northside Community Forum Inc. The board isresponsible for the financial report and has determined that the accounting policiesused and described in Note 1 to the financial statements which form part of thefinancial report are appropriate to meet the requirements of the AssociationsIncorporations Act (NSW) and are appropriate to meet the needs of the members.We have conducted an independent audit of this financial report in order to expressan opinion on it to the members of Northside Community Forum Inc. No opinion isexpressed as to whether the accounting policies used are appropriate to the needsof the members.The financial statements have been prepared for the purpose of fulfilling therequirements of the Associations Incorporation Act (NSW). We disclaim anyassumption of responsibility for any reliance on this report or on the financial reportto which it relates to any person other than the members, or for any purpose otherthan that for which it was prepared.Our audit has been conducted in accordance with Australian Auditing Standards.Our procedures included examination, on a test basis, of evidence supporting theamounts and other disclosures in the financial report, and the evaluation ofsignificant accounting estimates. These procedures have been undertaken to forman opinion whether, in all material respects, the financial report is presented fairlyin accordance with the accounting policies described in Note 1 so as to present aview which is consistent with our understanding of the association's financialposition, and performance as represented by the results of its operations and itscash flows. These policies do not require the application of all Accounting Standardsand other mandatory professional reporting requirements in Australia.The audit opinion expressed in this report has been formed on the above basis.Audit opinionIn our opinion, the financial report presents fairly, in accordance with theaccounting policies described in Note 1 to the financial statements, the financialposition of Northside Community Forum Inc as at 30 June 2010 and the results ofits operations and cash flows for the year then ended.24th Annual Report 2009/2010 Page 50

Minutes from the 23rd AnnualGeneral MeetingThursday 8 October 20092pm - 4pmNorth Ryde Golf Club, Twin Road, North RydeWelcome and ApologiesKylie De Courteney, PresidentKylie De Courteney opened the meeting and acknowledged the traditional owners of theland.Guest Speaker: Dale Rees-Bevan Speaker BankMinutes of the previous Annual General Meeting held on 2 October 2008Motion to accept minutes as a true recordMoved by: Marcella Monaco, Uniting Care - Ageing Northern Sydney RegionSeconded by: Judy WoodBusiness Arising from the previous minutes – NoneReceipt of the Board of Management Reports President's Report Kylie De Courteney, PresidentKylie De Courteney, thanked all the members of Northside Community Forum forjoining us today and thanked everyone for their support as we try to improve thequality of services in the region. She thanked the funding bodies. She thanked Irenaand Terri for their efforts with the move to St Leonards in October last year. In additionthere was an internal restructure to provide better services to our clients. It has been abusy year for NCF and personally a gratified one for the amount of services we haveprovided, including the Mental Health project which she has a personal interest. Thanksand gratitude to all the staff and Irena Liddell. New members join the board JohnMcVicker and Bill Tootill. Resigning this year included Mary Potter, Peter Butcher andWendy Morris, they have all made an outstanding contribution and will be missed.Finance Committee has had a lot of focus this year so thank you to the members of thefinance committee and Terence Lau, Financial Officer. Thank you to all the boardmembers who have given their time and experience. The success is impossible withoutfunding bodies, the staff and Irena. Thank you.● Executive Officer's Report Irena Liddell, Executive OfficerIrena Liddell presented her report which is published in the Annual Report. The AnnualGeneral Meeting is a reason to get together and an opportunity to share ourachievements.She acknowledged thanks to the employees of Northside Forum, there has been a hugestaff turnover but has been an opportunity to encompass new ideas. The move to StLeonards went very well, it is great office and location and has attracted wider varietyof staff because of the convenience of public transport. We have weathered thefinancial crisis very well, workshops for young carers, carer retreats, carer breakfast,information and pampering days have complimented the services that we provide.Thanks to all the efforts from the staff. In this year 6500 people rang to ask forinformation and have been assisted, more than 500 people have participated in trainingseminars and 7500 pamphlets and brochures have been distributed, this has all been24th Annual Report 2009/2010 Page 51

done with care and dedication so thanks to all the staff. Amanda Noar has developed adatabase for waiting lists and we are excited to introduce this during the year, we arecurrently working on a calendar of training for 2010, translated the Home andCommunity Care brochures and information sheets into 7 different languages and willbe available on the website. NCF is planning to hold a Carer Conference next year.Thank you to the staff, the Managers - Christine Russell & Cathy Crook and TeamLeaders Katrina Horman, Jenny Yule and Suzette Carrington.Motion for acceptance of reportsMoved by: Kylie De Courteney, President, NCF Inc.Seconded by: Helen Crouch, North Ryde Community AidReceipt of the Financial Reports and Statement for 2007/2008Kylie De Courteney, PresidentMotion for acceptance of reportsMoved by: Kylie De Courteney, President.Seconded by: Annette de Rose, Board Member, NCF Inc.Appointment of Auditor for 2006/2007Kylie De Courteney, PresidentMotion to appoint Brigden & Partners, Lvl 3, 20 George Street, HORNSBY 2077Moved by: Kylie De Courteney, President.Seconded by: Bill Tootill, NCF Inc.Appointment of Returning OfficerKylie De Courteney, PresidentKylie De Courteney appointed Helen Battellino, Access Bridge Services as Returning Officer.Declaration of vacancies of NCF Inc. Board of ManagementHelen Battellino, Access Bridge Services as Returning OfficerUpon motion duly made and carried, Helen Battellino declared all nominated persons areelected as the new board members of NCF Inc. until the next Annual General Meeting.Re-elected members1 Kylie De Courteney2 Anthony McRae3 Annette de Rose4 John McVicker5 Janice Poynton6 Betty Johnson7 Judy Wood8 Tarun Kumar Basu Roy9 Bill Tootill10 Julie WilliamsGeneral Business – NoneMeeting adjourned at 3.15pm24th Annual Report 2009/2010 Page 52

23rd Annual General MeetingPresent List1 Helen Battellino Accessible Bridge Services2 Christine Agius3 Julia Walter4JayoWickremarachchi5 Joy ReedAction for People withDisabilityBCS Care CentreChatswoodDADHC Metro NorthRegionDADHC Metro NorthRegion6 Bruce Taylor Easy Care Gardening27 Judy Wood7 Carol Ryan HK Community Transport8 Debbie Quirk Home Instead Senior Care 28 Karol Lansang9 Janice PoyntonHunters Hill RydeCommunity Services Inc. 29 Katrina Horman10 Zena MaxwellManly Warringah PittwaterCommunity Aid ServiceKylie De30Inc.Courteney11 Grace Chan12 Christine Mills15 Amanda Noar16 Ann Mannix17 Annette de Rose18 Ben O'Rourke19 Betty Johnson20 Bill Tootill21 Cathy CrookMulticultural HealthServiceMWP Community AidServiceNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum Inc22 Christine Russell Northside Community23 Fleur Childs24 Irena Liddell25 Jay Lau26 Jenny Yule31 Phillip Katopau32SuzetteCarrington13 Helen Crouch North Ryde Community AidTarun Kumar33Basu RoyNorth Sydney Community14 Colin ScottService34 Terence Lau35 Terri Sharam36 Tim McGovern37 Debbie ArnottForum Inc38 Hiroko Sakurai Student39Anne LouiseHickey40 Marcella MonacoNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncNorthside CommunityForum IncStanhope HealthcareServicesThe Housing ConnectionUniting Care AgeingNorthern Sydney Region24th Annual Report 2009/2010 Page 53

23rd Annual General MeetingApologies List1 Anthony McRae NCF Board2 Heather Pinto Christian Community Aid Service Inc.3 Prue Sky Community Care (Northern Beaches) Inc.4 Mary Potter NCF Board5 Joan Jamieson6 Graeme Adam7 Angela Doolan Warringah Council8 Wendy Morris Hope Healthcare9 Robyn Helm Catholic Healthcare Community Services10 Helen Hunter Anglicare - Chesalon Northern Sydney11 Jacqueline Mortimer Wesley Community Support Services12 Jenni Wood Ku-ring-gai Neighbour Aid13 Anne Brammage Ku-ring-gai Neighbour Aid14 Judy Wood Board15 Trudy Neal Catholic Community Services16 Vicki Johnson Community Care (Northern Beaches) Inc.17 Kain Allen Manly Warringah Pittwater Community Transport Inc.18 Stuart Leverton UPA Sydney North19 Jenny RyanHornsby Ku-ring-gai HomeModification & Maintenance Service24th Annual Report 2009/2010 Page 54

Membership 2009/20102009/2010 Membership3%25%AssocateHonoraryMembers72%Organisation MembersAccessible Bridge ServicesLifeline Harbour to HawkesburyBenevolent SocietyLifeline Northern Beaches Inc.Care1Lower North Shore CommunityTransportCarers NSWManly Meals on WheelsCatholic Healthcare CommunityServicesManly Warringah Pittwater CommunityAid Service Inc.Centacare Catholic Family ServiceManly Warringah Pittwater CommunityTransport Inc.Chatswood Supported LivingMidwest Community CareCo.As.It.North Ryde Community AidCommunity Care (Northern Beaches)Inc.North Sydney Community ServiceCromehurst SchoolNorthern Beaches Community ServicesLtdEasy Care GardeningPennant Hills Neighbour Aid IncElaroo Day Centre, St Catherine‟s AgedCare Services LtdPittwater CouncilHome Instead Senior CareRiverlink Interchange IncHornsby Ku-ring-gai Community AgedDisabled Transport Service Inc.Ryde Hunters Hill CommunityTransportHornsby Meals on WheelsSisters of St JosephHornsby Shire Council - Hornsby Kuring-gaiHome Modification &Maintenance ServiceThe Housing ConnectionJewish CareUniting Care Ageing Northern SydneyRegionJust Better CareUPA Sydney NorthKincareKu-ring-gai Neighbourhood Centre Inc24th Annual Report 2009/2010 Page 55

Individual MembersGreg HudsonMosman Council Aged and Disability ServicesParkhill Cottage Day CentreAssociate MembersRyde Hospital Aged Care and Rehabilitation ServiceHome Instead Senior CareBoard Members – Individual MembersAnnette de RoseAnthony McRaeJanet GrantJanice PoyntonBill TootillMark PiacentiniJohn McVickerJudy WoodKylie De CourteneyMary PotterTarun Kumar Basu RoyWendy Morris24th Annual Report 2009/2010 Page 56