JOB POSTING Clinical and Administrative Support Team Member ...

JOB POSTINGClinical and Administrative Support Team Member (1.0 FTE); 3 PositionsSouth East Toronto Family Health TeamSouth East Toronto Family Health Team (SETFHT) is an Interprofessional Family Health Team (FHT)undergoing exciting development and transformation in ensuring access to quality primary health care to ourpatients. It currently operates out of 840 Coxwell Avenue and will be opening a second site in the spring of2012 at 1871 Danforth Avenue. This academic FHT is affiliated with the University of Toronto and iscomprised of a team that includes physicians, medical residents, nurse practitioners, registered nurses,dietitians, social workers, mental health/addictions counsellor, care navigator, physician assistant andchiropodist, all supported by an exceptional administrative and clinical support team.Position ProfileThe Clinical and Administrative Support position performs clinical and administrative tasks, on a priority basis,that support the daily operations of the South East Toronto Family Health Team (SETFHT), 1871 DanforthAvenue site. This full‐time, permanent position provides front‐line clerical support to the physicians andInterprofessional health care providers (IHPs) and may also include additional administrative support asdetermined by the Lead Physician, Executive Director and/or Site Administrator of SETFHT.Please note that the successful candidate should be available to work occasionally on Saturdays and be ableto work evenings on weeknights.Roles and Responsibilities1. Reception / Patient Visit Coordination Greets patients upon arrival, assesses and directs to appropriate areas in SETFHT. Answers phone during peak times and sets up appointments for patients with appropriate physiciansand/or Interprofessional health care providers (IHPs). Answers patient related questions or inquires and refers to appropriate individual if beyond scope, usingthe SETFHT Triage Policy as guidance.2. General Office Duties Performs clerical duties (e.g. photocopies, faxes, e‐mails, picks up/delivers mail) for the team membersof SETFHT. Helps with referrals and ongoing scanning. Assists with information technology problem‐solving including support of the electronic medical recordsystem (Practice Solutions), the server and be able to conduct searches using Practice Solutions. Billing support for health care providers. Assists with patient communications (e.g. writing or organizing letter mail outs, phone calls etc.) as itpertains to quality improvement strategies. Types/transcribes letters, referrals, meeting minutes and/or other correspondence as determined byLead Physician, Executive Director and/or Site Administrator. Maintains administrative manuals (e.g. administrative manual, equipment/warranty filing), filing systemsand an inventory of supplies/equipment (including drug sample room, procedure room, team mobilecarts, immunization).

Ensures general cleanliness of clinic including waiting room and exam rooms. Supports operations ofclinic by proactively problem solving and following up when items need to be fixed or cleaned up).3. Clinic Assistance Sets up and maintains examination room (e.g., medical equipment, supplies) and ensures itscleanliness. Cleans, sterilizes and maintains medical instruments/equipment. Assists physician (e.g., PAP smears, suturing, ear syringing, liquid nitrogen, blood pressure, height,weight) as needed. Porters patients.4. Quality Improvement To identify best/appropriate sources of data. Assist with data improvement suggestions and corrective solutions. Collaborate with stakeholders and facilitate team activities as changes are implemented. Assist with patient communications (e.g. writing or organizing letter mailouts, phone calls etc) as itpertains to QI strategies.The above responsibilities are not to be considered all inclusive; the individual may be assigned other relatedduties in the interest of efficient operations of SETFHT.Skills, Knowledge Requirement Exceptional organizational skills; Excellent interpersonal and oral/written communication skills; Strong problem solving skills; Ability to maintain confidentiality and impartiality; Capacity to adapt quickly to a fast paced, dynamic work environment; High degree of accuracy and attention to detail; Proven participatory work style; Ability to work independently and with a team (e.g. ability to work effectively with all members of thehealth care team); Ability to prioritize, manage time effectively and be flexible in a very active work environment; High level of accuracy and attention to detail; and Exercises good judgment.Computer Skills Competence with Microsoft Office suite of software; and Experience with clinical management system (CMS), preferably Practice Solutions’ Suite.Qualifications Completion of Medical Secretary Course (medical terminology, pharmacology). Proficiency in computer applications: Windows, Microsoft Office programs, Email and Internet Research. Demonstrated planning, organization, problem solving, research and analysis, written and oralcommunication, and conflict resolution skills. Medical office experience a must. Experience in administrative office environment including demonstrated competence in wordprocessing, minute taking, public liaison, telephone message intake.

Compensation is based on experience and will range from $18.00 to $19.50 an hour. Position also includesenrolment into SETFHT’s benefits plan and HOOPP (Healthcare of Ontario Pension Plan).Thank you for your interest in the South East Toronto Family Health Team. Only those candidates selected willbe contacted for an interview. No telephone or email inquiries, please. SETFHT supports Employment Equityinitiatives and encourages individuals from diverse backgrounds to apply for this position.Applicants should quote Job: Clinical/Administrative SupportContact by: e‐mail onlyJob Contact InformationHuman ResourcesSouth East Toronto Family Health Teame‐mail: hr@setfht.on.caPlease forward cover letter and resume by January 25, 2012