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Dr. Geordie FallisChair of the BoardMESSAGE FROM THE CHAIR AND EXECUTIVE DIRECTORThis past year has been one of outreach, innovation, and education. The South East TorontoFamily Health Team has evolved from a small doctor group with a very small administrative staffto well over fifty personnel. Entrepreneurs consider this a “medium‐sized business.” However,business at SETFHT is far from being “usual”.This last year saw a terrific organization challenge and service with the worries of an impendingH1N1 flu epidemic. SETFHT was instrumental in inoculating several thousand worriedconsumers. It also served as one of six Flu Assessment Centres for the City ofToronto. Our staff was recognized by Toronto Public Health for their work and compassion.New initiatives within the Family Health Team allow us to go beyond the traditional ways ofdelivering care. A memory clinic to assist our families with loved ones who find it exceedingly difficult to cope withthe loss of their independence due to their forgetfulness is recently opened. This is an Interprofessional teamapproach composed of many of our health providers including nurses, pharmacists, social work, dietitians, andphysicians.Patients encouraged to take control of their own health with assistance from trained health worker has hadencouraging results. This Stanford University initiative is called PATH (Personal Action Towards Health).With the advent of telemedicine and our abilities to care for patients in the home, SETFHT is involved in creating morehome based care. This involves going to where the patient is rather than bringing them to the hospital for definitivetreatment. The creation of a “virtual ward” program in conjunction with the Toronto East General Hospital is anexciting innovation. This program has been selected to present at a national conference in Montreal this fall.As we look forward to the opening of our satellite clinic at 1871 Danforth Avenue, it is gratifying to have several of ourtrainees rejoin us at our new site. This ensures rejuvenation and a robust succession plan. These physicians havebeen trained in an Interprofessional atmosphere which bodes well for the future of patient and family‐centered care.Much of the success and forward thinking of the SETFHT is due to the commitment of its staff to accept thechallenges of change with aplomb. We are very fortunate to have a group of health care providers who trulyembellish the vision of being one of the leading academic family health teams that improves the health of ourcommunity.In 2009/10, the South East Toronto Family Health Team (SETFHT) continued to build upon thefoundations that have been set in place since the commencement of the FHT initiative withthe focus on continuing to improve access to comprehensive patient‐centric team‐basedprimary health care. As we continue to grow and our programs continue to develop, we getcloser to realizing our vision and being a leader amongst our peers.This year, we saw a lot of focus on quality improvement with the integration of conceptsthat were learned through the QIIP Learning Collaboratives. As we start moving into anenvironment of accountability and ensuring Excellent Care for all Ontarians, measuring patient outcomes and workingat office practice redesign becomes very important in ensuring we are providing the best care we can to our patientsand our community.With 2010/11 upon us, we look forward to developing and implementing new programs and services, embarking onnew initiatives, and building new partnerships that will enable us to further work towards a more accessible andhigher quality of primary health care in our community. We also look forward to continuing to develop our secondsite on the Danforth and watching our successes continue to grow!3Kavita Mehta,Executive Director
A SNAPSHOT OF SOUTH EAST TORONTO FAMILY HEALTH TEAMThe South East Toronto Family Health Team is committed to meeting the Ontariogovernment's strategy to improve access to comprehensive primary health care forOntarians by: Reducing the number of unattached patients in South East Toronto; Keeping Ontarians healthy; Reducing wait times; and Providing better access to primary health care services.Your Team MembersFamily DoctorMental Health/AddictionsCounsellorChiropodistClinical PharmacistNurse PractitionerMedical ResidentPatient andFamilyCare NavigatorRegistered DietitianAdministrative TeamSocial WorkerRegistered NursePhysician AssistantOur community partners working together for our patients4
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