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Planning Your Retirement - THE LOCAL GOVERNMENT PENSION ...

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Help withPensionProblemsIf you are in any doubt aboutyour benefit entitlements orhave a concern about yourLGPS membership or benefits,please contact the Fund.We will seek to clarify or putright any misunderstandingsor inaccuracies as quickly andefficiently as possible. If youare still dissatisfied you canstart the complaints process.You have the right to haveyour complaint independentlyreviewed if you are dissatisfiedwith any decisions made inrelation to the Scheme.The review process begins withthe Internal Disputes ResolutionProcedure and, if no satisfactoryanswer is found, continuesto The Pensions AdvisoryService (TPAS) and finally, thePensions Ombudsman, whosedecision is final and binding.42

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