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WORKING EXPERIENCES‣ Over than 10 years working experiences with extensive exposure in the following ITbusiness processes:-a. Application Design & Development (SDLC)b. Project Managementc. Systems Automation and Integrationd. Problem Solving and Trouble Shootinge. Project Management and Consultingf. Help Desk and Call Center Managementg. Business Development/Sales and Training Managementh. Quality Management System and ISO 9000‣ More than 5 years experiences as a Technical Trainer for corporate and individual :-1 Java (Basic, Intermediate and Advance)2 VB (Basic and Intermediate)3 Web Development with Active Server Pages(ASP) and PHP4 Web Design( Macromedia MX-Dreamweaver, Flash, Director)5 PC Engineering & Troubleshooting6 MS Office(Word/Excel/PowerPoint/Access)7 Sun StarOffice/OpenOffice.org (Writer/Calc/Impress/Base)Course ConductedMS WordMS ExcelMS PowerPointMS Access & VBAJava FundamentalCorporate Organization1. PJ Hilton2. Pan Pacific Glenmarrie3. Cycle & Carriage Bintang1. PJ Hilton2. Pan Pacific Glemmarie3. Cycle & Carriage Bintang4. Asia Pharma Sdn Bhd1. PJ Hilton2. Pan Pacific Glenmarrie1. Kementerian Pertahanan Malaysia, Mindef2. Pan Pacific Subang1. Kolej Latihan Telekom, Jln GurneyEXPERIENCE PROFILEAuthor: Mr Izuddin B.E.E (Hons.) UNITEN MSc. IT UK Website: www.vixmatech.com
1) Application Design and Development & Systems Integration( 5 years)Design and develop more than 15 corporate applications for institution and organizationsuch as Telekom Malaysia Bhd, Jabatan Pelajaran Selangor(JPS), ImpressiveCommunications Sdn Bhd, Agihan Teknik Sdn Bhd, and several SME companies. It isincluding web applications development, client server applications, work flowapplications, back-end engine/interface and system automations/integrations. Most ofthem are using JAVA (J2SE, J2EE, JSP, Servlet), ASP, VB, HTML, Cobol and LotusNote and RDBMS such as Oracle, MS SQL and MS Access.2) Call Center Management and Problem Management (2 years)Experience in handling customer complaints and help desk operations. Setup call centerand implementation of computer telephony integration with problem managementsystem. Extensive skill in troubleshooting PC hardware/software as well as computernetworking(LAN).3) Business Development/Sales and Training Management (5 years)Experience in IT Services product packaging and sales(services, software, hardware, e-learning products), business plan/budget proposal, Service Level Agreement(SLA),resources analysis and tracking as well as capacity planning. In training management,has exposure to Training Need Analysis (TNA).4) Project Management and Consultancy (5 years)Experience in managing customer project management (SDLC) based on ISO standarddocumentations. Shall be able to provide consultancy on data center management, callcenter solutions and system automation/integration.Author: Mr Izuddin B.E.E (Hons.) UNITEN MSc. IT UK Website: www.vixmatech.com
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