CTIconnect Mobile - APP for Android - Wildix

Wildix CTIconnect Mobile:APP for Android phonesQuick GuideVersion created on: 30.04.2013

Wildix CTIconnect Mobile application brings UC services to your Android phone allowingyou to make and receive calls via your enterprise Wildix PBX, to chat in real time with all theusers of the system and monitor their presence status.Technical note 3Enter the PBX parameters and your credentials 3Change your presence information 4Use the search field 4Account 5Preference 6Features 6Logout 7Dial 7Call 7Send an SMS 8Colleagues 9Call, start a Chat, send an Email, send an SMS 9Messaging 10History 10Call, start a Chat, send an SMS, send an Email 10Manage chat 11Send a chat message 11Send a Post-It 12Call, send an SMS, send an Email 13Manage a call 13Call any number in the phonebook via CTIconnect 15CTIconnect Mobile: APP for Android Quick Guide 2

Technical noteImportant: the application is compatible only with WMS3.0.To use this application, you should be a user of a Wildix PBX, reachable on a Public IPaddress through the ports:- TCP 80 and TCP 5060- RTP as indicated in the WMS → Settings menu → PBX → SIP-RTP from RTP start port to RTPend port.In case of incorrect operation, please contact the system administrator.Enter the PBX parameters and your credentialsStart the application and enter the following parameters:- Login (use your extension number, your user name or email address)- Password- IP address or public host name of your Wildix systemCTIconnect Mobile: APP for Android Quick Guide 3

Change your presence informationYou can change your status by pressing the icon located in the upper right corner of thescreen:- Select the status- Enter your status message into the field (optional)- Press “Apply”Use the search fieldThe search field allows you to quickly find contacts:- Press the icon- Enter the user name that you wish to find- Press the button on the phone keypad- Select the contact to access to his profile and to be able to start any type of communicationwith himCTIconnect Mobile: APP for Android Quick Guide 4

AccountAccount menu allows you to edit your contact information, edit your colleagues contact listand set up your preferences.Note: after you have made any changes, press “Save” to confirm or press “Cancel” to comeback to the previous page without saving.CTIconnect Mobile: APP for Android Quick Guide 5

Preference- Press “Colleagues” and check the users that you wish to add to your colleagues list viewedin CTIconnect:- Press “Password”, “Mobile”, “Email” or “Prefix” to change your password and your contactinformation or to add a prefix that will be used for call normalization.FeaturesAdjust the preferences for the incoming calls:- “Busy call forward”, “Unavailable call forward”, “Force call forward”: if enabled, incomingcalls will be forwarded to the specified number. Enter a phone number or VOICEMAIL intothe field.- “Mobility with timeout”: if enabled, you will receive an incoming call also to your mobilenumber. Enter the timeout in seconds, after which the incoming call will be routed to themobile number.- “Mobility confirmation”: if enabled, you are notified on who the caller is when you answerthe call in mobility and you will be invited to confirm the operation.- “Notify missed calls via email / via SMS”: if enabled, you will receive notifications aboutmissed calls to your email or via SMS.CTIconnect Mobile: APP for Android Quick Guide 6

LogoutPress “Logout” to sign outDialDial menu allows you to make calls and send SMSCallEnter the number, press the iconand select the number and the mode to make a call:- Select VoIP to make a call via a SIP client*- Select Callback to make a call via Mobility service (you will receive a callback from the PBXin several seconds)* Some 3G operators block the traffic of the SIP packets and, consequently, the VoIP audioCTIconnect Mobile: APP for Android Quick Guide 7

Send an SMSEnter the number and press the icon :- Enter your message into the field- Press “Send”You can postpone the delivery: check the field under “Postpone delivery” and enter the newdate and time.CTIconnect Mobile: APP for Android Quick Guide 8

ColleaguesIn Colleagues menu you can monitor the presence status of your colleagues, view theircontact information and location (if indicated) and start any type of communication.All users appear on the list with relative status: online/offline/DND/away.In case the user is busy in a phone conversation or receiving a call, another icon appearsnext to the main status icon:Call, start a Chat, send an Email, send an SMSSelect a colleague to view his contact information and location (if indicated) or to start thecommunication:CTIconnect Mobile: APP for Android Quick Guide 9

- Press the number you wish to call and select to make a call via VoIP or via Callback service- Select “Chat” to start a chat with the user- Select “SMS” to send an SMS- Press email address to write an emailMessagingIn Messaging menu you can view the recent chats and continue any previously started chat.When you select a chat with a user you are redirected to the Chat menu and you can starttyping your message.HistoryHistory menu allows you to view the list of all made, received and missed calls and to startany type of communication with the contactsCall, start a Chat, send an SMS, send an EmailSelect a contact and the list of available options opens: make a call, start a chat, send anSMS or an email immediately:CTIconnect Mobile: APP for Android Quick Guide 10

Send a Post-ItPress the icon situated to the left from the input field to change the mode of communicationfrom Chat to Post-It:CTIconnect Mobile: APP for Android Quick Guide 12

Call, send an SMS, send an EmailPress the iconand select the type of communication from the list:Manage a callDuring a conversation, the relative buttons allow you to manage the call:- Press “Video” to start video streaming- Press “Speaker” to switch to the speaker mode- Press “Transfer” to transfer a call- Press “Mute” to disable your microphone- Press “Hold” to put the current call on hold- Press “Keypad” to open the keypad during a conversation for incall features or pre-answerservices*- Press “End Call” to hang up* Consult the WMS > Dialplan > Feature codesFor example, by default the feature code *1 allows you to start and stop the call recording during aconversation, when calling a user who is busy in another conversation or unavailable, you can press “*” andthen “1” to access to the user’s Voicemail, “2” for call intrusion, “5” for call completionCTIconnect Mobile: APP for Android Quick Guide 13

To start a second call:- Go to Dial menu during a conversation (press the icon )- Dial another number (the active call is put on hold)- If you have several active calls, press the icon to be able to select the callCTIconnect Mobile: APP for Android Quick Guide 14

Call any number in the phonebook via CTIconnect- Exit the application and access the Phonebook of your Android device- Select any number in your phonebook- Select to make the call using CTIconnectCTIconnect Mobile: APP for Android Quick Guide 15

ContactsItaly:+39 0461.1715112support@wildix.comFrance:+33 176 747 980support@wildix.frCTIconnect Mobile: APP for Android Quick Guide 16