IT 206 Week 8 Assignment Microsoft PowerPoint Exercise

IT 206 Week 8 Assignment Microsoft PowerPointExerciseClick Here to Buy the Tutorialhttp://www.uopit206.com/product-5-IT-206-Week-8-Assignment-Microsoft-PowerPoint-ExerciseFor more course tutorials visitwww.uopit206.com1. Assignment: MS PowerPoint Exercise – Due Day 7• Complete the following tasks using Microsoft ® PowerPoint ® :o Create a Microsoft ® PowerPoint ® presentation with at leastsix slides.o Make the topic of the presentation on how a support desk cancommunicate effectively with customers.o Create a master slide with a logo, footer, and font.o Add notes to each slide.o Insert a graphic or picture.o Implement a background.o Place a text box in the title slide with your name.o Insert transitions for each slide.

o Adjust text alignment in the title slide so it is centered.o Insert an organizational chart.• Read the following scenarios:You are working at a support desk for a company providingonsite and telephone support to customers with Microsoft ®PowerPoint ® questions. On this particular day, you arepresented with the following three situations:Situation 1: Susan, a pharmaceutical representative, must createa presentation about a new drug recently approved by the FDA.She wants to know the main functions of Microsoft ®PowerPoint ® . Susan’s gathered data includes graphs, videos,and statistics of the new drug.Situation 2: The training department from a local electronicsstore provides presentations to newly hired employees about thecompany and its operations. There are four differentpresentations created by four different people. The trainingsupervisor wants to unify all four presentations into one withoutmanually manipulating each slide.Situation 3: Tim, a college sophomore, is having trouble with aMicrosoft ® PowerPoint ® presentation he e-mailed to himselffrom the library’s computer. When he executes the presentation,the slides change too fast, the font changes, and the audio fromeach transition does not match. Tim wants to know why this hashappened and what can fix it.

• Write a 1-page response for each of the three situations. Includethe following in each response:o Identify a general approach for facilitating the customer overthe telephone. What are possible challenges in the givensituation? What strategies would help you overcome thechallenges?o If causes to the problem or question described by thecustomer are unclear in the situation, explain how you wouldfurther diagnose the problem or question.o Once the causes are identified, describe a step-by-steptroubleshooting process to help the customer complete thetask.o If the customer has problems understanding or followingyour instructions, briefly explain an alternative solution.