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We’re listening to youHow you’ve influenced the services KNH providesMost of you willhave completeda KNH survey atsome point inthe past andyou may wonderwhy we ask somany questionsor what we dowith yourresponses.Well, your viewshelp us decidehow to improveexisting servicesand identify newareas fordevelopment.DogsYou said thatdogs were aproblem sowe’vedevelopedguidance forpet ownersIn our last customersurvey in 2007, yousaid dogs were aproblem on yourestates. So we'vebeen working with agroup of tenants andstaff to put togethera new guide to goodpet ownership tohelp prevent some ofthe problems dogscan cause.Young peopleYou wanted usto do more foryoung peopleso we’rebuilding newplay and sportsareasIn response to yourconcerns aboutyoung people, we'veinstalled a number ofmulti-use play areasto give children andyoung peoplesomewhere to beactive.We've alsodeveloped twoDVDs, the KNH Kidsprogramme and theInLiving mobilephone game toencourage a senseof respect andresponsibility (seepages 3 & 7).Anti-socialbehaviourYou wereconcernedaboutantisocialbehaviour sowe’ve broughtin several newschemes totackle itMany of you said youwere worried aboutantisocial behaviour.We've developedintroductorytenancies and goodneighbouragreements in orderto address theseconcerns.CommunityWe know that mostof you value a senseof community.We've been workinghard to strengthencommunities bysupporting tenantsand residentsassociations, givingpeople lots of waysto take part andhelping organisedozens ofcommunity events.22
Repairs serviceWe know that mostof you are happywith the repairsservice.We've tried toimprove this evenmore by producing anew handbook thatmakes rights andresponsibilitiesclearer. Our newrepairs contract withBuilding Serviceshas also beendesigned to makethe service moreefficient andresponsive to yourneeds.Empty homesAlthough most ofyou are happy withyour homes, newtenants sometimesfeel theirs could bein a better conditionwhen they move in.We're currentlyreviewing how wedeal with emptyhomes so we canimprove this service.DampSome of you feel thatdamp andcondensation are aproblem, so we’redeveloping a DVDthat will give clearand effective adviceon how to preventmoisture build up.Digital TVWe’re installingcommunaldigital arialsacross KirkleesIn order to make theswitch over to digitalTV go as smoothlyas possible, we areupgrading ourcommunal aerials.Payment cardsMany older tenantshave asked if wecould re-introduce aversion of the old rentpayment card fortheir own use, torecord when they'vemade a payment andto remind them ofpayment and nonpaymentdates.We've done this andwill be sending themout in the near future.LeaseholderservicesIn the past, less thanhalf of leaseholderswere happy with theservices theyreceived.In response, we setup a dedicatedleaseholder service,published a newhandbook, and wesend out a regularnewsletter.Satisfaction levelshave increased by19% since KNH tookover responsibilityfor leaseholders.Contacting usYou've also told usthat you sometimesfind it difficult to gethold of the rightperson. To help fixthis problem, we'veimproved ourtelephone system sowe can answer yourcall quicker andmore effectively.New servicesFinally, when weasked whatadditional servicesyou might like us toprovide, many of yousaid that a HandyPerson servicewould be useful.We've set this upand are now testingit out in southKirklees. It's lookinglike a great successso we expect to rollthe service outacross the boroughvery soon.As you can see, wedo listen to what youtell us and moreimportantly, we dosomething about it.So the next time youget a survey, pleasefill it in. Your viewsreally do count!23
Page 1 and 2: New game with aserious messageKNH E
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