Terms and Conditions for your British Gas System Improvement ...

MI401 JUL14 29020435 ONLINEe as part of current or future legal action;fas part of government data-sharing initiatives; org if you hold an insurance policy with us, to passinformation to an insurer to manage your insurancepolicy (including underwriting and claims, to helpdevelop new services and to assess financial andinsurance risk).From time to time, these other people andorganisations may be outside the European EconomicArea (EEA) in countries that do not have the samestandards of protection for personal information asthe UK.20.3 We may also let companies in our group (includingBritish Gas, Scottish Gas and Dyno Group) use yourinformation to do any of the things mentioned inclauses 20.1 and 20.2.20.4 We may use your information to help train our staff.We may also monitor and record any communicationswe have with you (including phone conversations ande-mails) to make sure that we are providing a goodservice and to make sure we are meeting our legaland regulatory duties.20.5 We may pass your address, property and postcode,and details of your gas appliances, flue, hot-watercylinder, system controls and electrical installations(including details of any repairs or removals) toorganisations that supervise these activities includingCapita Gas Registration and Ancillary Services Limited(previously CORGI) and the ECA (ElectricalContractors Association). These organisations maypass this information to local authorities to meetbuilding regulations. They may also use thisinformation to contact you to inspect appliances orsystems, recall faulty products and carry out audits,and for health and safety purposes. Whereappropriate, we will give you or the property owner(or both) a certificate to show that your appliancesand so on meet building regulations.20.6 We will check your details with one or more creditreferenceand fraud-prevention agencies to help usmake decisions about your ability to make paymentsand the goods and services we can offer you. Below,we have given a brief guide to how we, the creditreferenceand fraud-prevention agencies will use yourinformation. If you would like more information aboutthis, you can find the full version at britishgas.co.ukOr, phone us on 0800 048 0202 and we will send youa leaflet.a We will search at credit-reference and fraudpreventionagencies for information about youand all the people you are applying with. If you areproviding information about other people on ajoint application, you must make sure they agreethat we can use their information to do this. If yougive us false or inaccurate information and fraud isidentified, we will pass your details to creditreferenceand fraud-prevention agencies. Lawenforcementagencies (such as the police and HMRevenue & Customs) may receive and use thisinformation.b We and other organisations may also access anduse information about you that credit-reference andfraud-prevention agencies give us to, for example:• check details on applications you make for creditand credit-related services;• check your identity;• prevent and detect fraud and money laundering;• manage credit and credit-related accountsor services;• recover debt;• check details on proposals and claims for alltypes of insurance; and• check details of employees and people applyingfor jobs with us.c When credit-reference agencies receive a searchfrom us, they will record this on your credit filewhether your application is successful or not.d We and other organisations may access and use,from other countries, information recorded byfraud-prevention agencies.e If you want to see what information creditreferenceand fraud-prevention agencies holdabout you, you can contact the following agenciescurrently working in the UK. The information theyhold may not be the same, so it is worth contactingthem all. They will charge you a small fee.CallCreditConsumer Services TeamPO Box 491LeedsLS3 1WZPhone: 0870 060 1414Website: www.callcredit.co.ukEquifax plcCredit File Advice CentrePO Box 1140BradfordBD1 5USPhone: 0870 010 0583Website: www.myequifax.co.ukExperianConsumer Help ServicePO Box 8000NottinghamNG80 7WFPhone: 0870 241 6212Website:www.experian.co.ukBritish Gas Services Limited is authorised and regulated by the FinancialConduct Authority for its insurance mediation activities. Registered inEngland No.3141243. Registered Office: Millstream, Maidenhead Road,Windsor, Berkshire SL4 5GD.britishgas.co.uk20.7 If you give us information on behalf of someone else,you confirm you have given them the information setout in this document, and that they have givenpermission for us to use their personal information inthe way we have described in clause 10. If you give ussensitive information about yourself or other people(such as health details or details of any criminalconvictions of members of your household), youagree (and confirm that the person the information isabout has agreed) that we can use this information inthe way set out in this document.All British Gas Engineers are employed to undertakeinstallation, servicing and repair work to ensure thesafe and efficient operation of central heating anddomestic appliances. They have a duty of care to givegood advice which could involve the recommendationto purchase additional products or services fromBritish Gas in the interest of safety, efficiency oreconomy. The engineers are paid an annual salarybut can also earn an extra payment linked tonumber of factors including additional products/services purchased by customers.