Policies and Procedures - Ambit Energy

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14policies and proceduresfollowing address:Ambit EnergyAttention: Consultant Support1801 North Lamar Street, Suite 200Dallas, Texas 75202Written notification of an address change must be signedby all parties when a position is owned by more than oneindividual (e.g., husband and wife). When mail is returnedto Ambit because Ambit has not been informed of anaddress change, the Consultant is placed on inactive status.5.2. Continuing Development Obligations5.2.1. ongoing training. Any Consultant whosponsors another Consultant into Ambit must performa bona fide assistance and training function to ensurethat his or her downline is properly operating his orher Ambit business. Consultants must have ongoingcontact and communication with the Consultants intheir Downline Organizations. Examples of such contactand communication may include, but are not limited to,newsletters, written correspondence, personal meetings,telephone contact, voice mail, electronic mail, and theaccompaniment of downline Consultants to Ambitmeetings, training sessions, and other functions. UplineConsultants are also responsible to motivate and trainnew Consultants in Ambit product knowledge, effectivesales techniques, the Ambit Compensation Plan, andcompliance with Company Policies and Procedures.Communication with and the training of downlineConsultants must not, however, violate Section 4.2(regarding the development of Consultant-producedsales aids and advertising materials).Consultants must monitor the Consultants in theirDownline Organizations to ensure that downlineConsultants do not make improper product or businessclaims, or engage in any illegal or inappropriate conduct.Upon request, every Consultant should be able to providedocumented evidence to Ambit of his or her ongoingfulfillment of the responsibilities of a Sponsor.5.2.2. increased training responsibilities.As Consultants progress through the various levels ofleadership, they will become more experienced in salestechniques, product knowledge, and understanding of theAmbit program. They will be called upon to share thisknowledge with lesser experienced Consultants withintheir organization.5.2.3. ongoing sales responsibilities. Regardlessof their level of achievement, Consultants have an ongoingobligation to continue to personally promote salesthrough the generation of new customers and throughservicing their existing customers.5.3. NondisparagementAmbit wants to provide its Independent Consultants withthe best products, compensation plan, and service in theindustry. Accordingly, we value your constructive criticismand comments. All such comments should be submittedin writing to Ambit’s Consultant Support Department.Remember, to best serve you, we must hear from you!While Ambit welcomes constructive input, negativecomments and remarks made in the field by Consultantsabout the Company, its products, or compensation planserve no purpose other than to sour the enthusiasm ofother Ambit Consultants. For this reason, and to set theproper example for their downline, Consultants must notdisparage, demean or make negative remarks aboutAmbit, other Ambit Consultants, Ambit’s products, theMarketing and Compensation plan, or Ambit’s directors,officers or employees.5.4. Providing Documentation to ApplicantsConsultants must provide the most current version ofthe Policies and Procedures and the Compensation Planto individuals whom they are sponsoring to becomeConsultants before the applicant signs a ConsultantAgreement. Additional copies of Policies and Procedurescan be downloaded from Ambit’s website.5.5. Reporting Policy ViolationsConsultants observing a Policy violation by anotherConsultant should submit a written report of the violationdirectly to the attention of the Ambit Compliance Department.Details of the incidents such as dates, number ofoccurrences, persons involved, and any supportingdocumentation should be included in the report.For questions regarding compliance with Ambit’s Policiesand Procedures or any applicable laws or to report knownor suspected Consultant misconduct, you are encouragedto contact Ambit Energy’s compliance department by(1) email at compliance@ambitenergy.com or (2) fax at877-506-2367 or (3) mail to: Ambit Energy, Attention:Compliance, 1801 North Lamar Street, Suite 200, Dallas,Texas 75202.If you are contacted by either Ambit Energy or a governmentauthority regarding policy violations that you either have
ambit energy, l.p. 15knowledge of or that you are alleged to have committed,you agree to fully assist with such investigation. Section 6: Sales Requirements6.1. Product SalesThe Ambit Compensation Plan is based on the saleof Ambit products and services to end consumers.Consultants must fulfill personal and DownlineOrganization retail sales requirements (as well as meetother responsibilities set forth in the Agreement) to beeligible for bonuses, commissions and advancement tohigher levels of achievement.6.2. Full Cost DisclosureWhen enrolling customers, you must provide to themall of the costs involved with the service. This includesall of the following, if applicable: cost per kilowatt-houror therm, monthly service fees, one-time fees, taxesand surcharges, time-of-day or other usage limitations,and other costs. All of this information is available fordownload in Power Zone.6.3. No Territory RestrictionsThere are no exclusive territories granted to anyone.No franchise fees are required.6.4. Sales ReceiptsAll Consultants must provide their retail customerswith two copies of an official Ambit sales receipt at thetime of the sale. These receipts set forth the CustomerSatisfaction Guarantee as well as any consumer protectionrights afforded by federal or state law. Consultants mustmaintain all retail sales receipts for a period of two yearsand furnish them to Ambit at the Company’s request.Remember that customers must receive two copies of thesales receipt. In addition, Consultants must orally informthe buyer of his or her cancellation rights. Section 7: Bonuses and Commissions7.1. Right of OffsetA Consultant is not required to subscribe to any AmbitService in order to become an Ambit IndependentConsultant. However, if the Consultant selects Ambitas the Consultant’s retail energy provider, billing mustbe paid when due. If a Consultant becomes 60 days pastdue in paying any Ambit bill, Ambit may, at Ambit’ssole option, deduct the amounts owed by the offendingConsultant from his or her commission check and mayterminate the Consultant. In addition, Ambit may offsetany amount certain owed to Ambit by a Consultantagainst commissions or other amounts owed to suchConsultant by Ambit.7.2. Waived Qualifications (Vesting)Waived qualifications or “vesting” means a Consultantis not required to meet weekly and monthly eligibilityrequirements because the Consultant met one of thefollowing vesting scenarios:scenario 1: Consultants who have achieved ExecutiveConsultant status, and who have maintained eligibilityrequirements for 6 levels of CRI commissions (20 customerpoints) for a period of 36 consecutive months afterachieving Executive Consultant status, and who have beena Consultant in good standing in excess of 365 days, maybecome vested upon written request to Ambit, verificationof their qualifications, and approval of their request.scenario 2: Upon attaining the age of 65 years or older,or upon permanent disability demonstrated to thesatisfaction of Ambit, a Consultant who has achievedSenior Consultant status, and who has been a Consultantin good standing in excess of 365 days, may becomevested upon written request to Ambit, verification oftheir qualifications, and approval of their request. If aConsultant transfers/sells their position, the buyer mustbe in good standing in excess of 365 days after the transfer/sale is finalized before applying to become vested.Vesting shall not entitle a Consultant to commissions orother payments that have been otherwise forfeited underthe terms of the Consultant Application and Agreement orthese Policies and Procedures.7.3. ReportsAll information provided by Ambit in online or telephonicdownline activity reports, including but not limited topersonal and group sales volume (or any part thereof),and downline sponsoring activity is believed to beaccurate and reliable. Nevertheless, due to various factorsincluding but not limited to the inherent possibility ofhuman and mechanical error; the accuracy, completeness,and timeliness of orders; denial of credit card andelectronic check payments; returned products; creditcard and electronic check chargebacks; the informationis not guaranteed by Ambit or any persons creating ortransmitting the information.
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Policies and Procedures - Ambit Energy

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