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d u r h a m r e g i o n a l p o l i c e s e r v i c ePublic ComplaintsThe rate of public complaints received in 2006 remained athistorically low levels considering the nature of the businessand the volume of calls every year.In 2006, there were 100 public complaints received - the samelevel as 2005. That works out to 16.6 complaints per 100,000citizens, down from the 2005 rate of 17.1/100,000, or only onecomplaint for every 1,227 calls for service.Every public complaint is taken seriously and is investigated eitherby the supervisor on duty or the Professional Standards Unit.The majority of complaints are quickly resolved after an initialdiscussion with supervisors. Many complaints are found to beunsubstantiated or unfounded after initial investigation. Insome instances, further follow up is required. If the complaintis found to have merit, the consequences for the officer canrange from a verbal reprimand to outright dismissal.In most police services, the most frequent public complaintsinvolve allegations of improper language, rudeness or poor attitudeamongst police officers. Of the 100 complaints received in2006, 14 involved allegations of Excessive Use of Force, 69involved allegations of Discreditable Conduct and 27 involvedallegations of Neglect of Duty. In total, 33 were found to beunsubstantiated, vexatious or made in bad faith and 43 werewithdrawn by the initial complainant.The SpecialInvestigations UnitEvery year, some police officers inevitably find themselves inlife-threatening or dangerous situations while on duty. FromEmotionally Disturbed Person calls to domestic violence incidents,officers are specially trained in how to deal with these situationswith the right amount of force.In Ontario, when a person is seriously injured or killed during anypolice activity, the Special Investigations Unit must be notified.In 2006, the SIU were called to Durham Region eight times andafter thorough investigations, every incident was cleared andthe officer was deemed to have acted appropriately.P o l i c e P u r s u i t sOne of the most dangerous parts of policing is vehicle pursuits.Durham Regional Police officers are governed by a strict policyof when such pursuits are warranted due to the increased riskto public safety.In 2006 there were only 59 police pursuits in Durham Region andalmost all of these (56) lasted less than five kilometres. In 22 ofthese incidents, the pursuits were called off by police officers orcommunication supervisors for safety reasons. There were ninereported injuries - three to police officers and six to suspects.125Public Complaints History*100755025011920021032003112200410020051002006* Source: Professional Standards Unit, DRPS16l e a d e r s i n c o m m u n i t y s a f e t y
R e g i o n a l a n d C o m m u n i t yP o l i c e O f f i c e O v e r v i e wIn late 2005, DRPS switched records management and call dispatch computer systems. Due to the new systems, the statistics from previousyears can not be compared to the 2006 data. The following is a summary of Region-wide statistics. Any questions regardingthese statistical results should be directed to the DRPS Strategic Planning Unit at (905) 579-1520 ext. 4316.2 0 0 6 A n n u a l R e p o r t 17
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