JOB DESCRIPTIONS - ROOM DIVISION HOUSEKEEPING AGENDA

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Resort & SpaJob Description<strong>JOB</strong> TITLE : EXECUTIVE HOUSEKEEPER ( HG )REPORTS TO : Resident Manager ( DHA )SUPERVISES : All Housekeeping Staff<strong>JOB</strong> SUMMARY : Responsible to administer the Housekeeping department,implementing management policies and coordinating operationDirect responsible for planning, directing, coordinating andparticipating in all Housekeeping activities and workassignments, inspects Housekeeping personnel daily work activities.Supervision of cleanliness and maintenance throughout the hotel.Direct responsible for comfort and cleanliness of the hotel in everyaspect and makes sure that both the standards and the image which isexpected by …..Hotels.DUTIES AND RESPONSIBILITIES :Responsibilities and duties for this position shall include, but not be unlimited to, the followingareas and activities. At management discretion, direction may be given for tasks outside the scopeof work described.The duties are :1. Develops job flexibility in his department while conforming to hotels standards of qualityand service and local regulations.2. Check all the rooms for VIP arrivals and permanent showing rooms.3. Checks the reports made by floor supervisors.4. Sees that a logbook is properly kept and updated.5. Co-ordinates with the front office manager and organizes the staffs work according to roomoccupancy and arrival / departure forecasts.6. Takes active part in rooms division meetings and organizes meetings within HousekeepingDepartment.7. Makes sure that staff uniforms and linen are clean and in good condition.8. Responsible for the proper maintaining and ordering of uniforms and hotel linen.9. Responsible for distributing and controlling stocks of linen, uniforms, cleaning productsand guests supplies.10. Co-ordinates with the Engineering Department on maintenance requirement.11. Responsible for proper utilization and maintenance of all housekeeping equipment.12. Co-ordinates with resident manager in drawing up the budget.13. Controls the linen, guests supplies, cleaning products expenditures and suggestsappropriate adjustments in case of discrepancy.
14. Submits to resident manager supply requisitions for linen, uniforms, new products,equipment’s and SOE in line with the budget.15. Responsible for the preparing of hotel linen, uniforms, equipment and SOE, inventories.16. Co-ordinates closely with outside contractors and spot-check on their work performance.17. Check adjusts and amends work schedules, working hour, holidays, vacation, in lieu daysoff, according to the occupancy of the hotel.18. Puts forward to resident manager and human resources director requests for hiring extra ortemporary staff.19. Takes part in the drawing-up and sees to the implementation of training programs forpermanent and seasonal staff, extras and trainees.20. Puts forward salary increases, promotions and disciplinary measures to the residentmanager.21. Makes sure that hotels standards of products are respected and co-ordinates with residentmanager in their development.22. Receives and deals with guest complain, investigation and take corrective measures.23. Controls and staff check on a daily basis that all rooms are clean and properly set-up andthat all room equipment are in good working order.24. Checks and ensures flower arrangements daily for all outlets, function room, rooms andpublic areas and controls the quality of flower arrangements bought or prepared by thehotel.The responsibilities are :1. Develops and implements procedures to govern Housekeeping activities, sees to it thatpersonnel understand and adhere to approve standard policies and procedures.2. Trains, directs, controls and coordinates the activities of Housekeeping3. Delegates daily routine assignments to Assistant Housekeeper and spot check on their workperformance.4. Permanently oversees the duty roster for every level of the staff in Housekeeping Departmentthat all SOP’s and Policies are both known and being followed5. Controls and coordinates personnel schedules work according to room forecast occupancy.6. Knowledge of safety, fire and hygiene regulations and makes sure that they are following theprocedures.7. Sets up the necessary procedures for the smooth running of the department and organizes theirimplementation, control and follow-up.8. Complies with Hotel’s health, safety, and hygiene policy.9. Supervises and controls the daily cleanliness of guest rooms and public areas including offices,restaurant and function rooms.10. Supervises the work of assistant housekeepers, floor supervisors, mini bar supervisor and linensupervisor.11. Sets-up tests for cleaning products and proposes certain guests supplies (which are not includedin the Image standards).12. Makes sure the new employees are acquainted with the Chain, hotel, rooms division and theirdepartment, and familiar with their job description.
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JOB DESCRIPTIONS - ROOM DIVISION HOUSEKEEPING AGENDA

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