JOB DESCRIPTIONS - ROOM DIVISION HOUSEKEEPING AGENDA

JOB DESCRIPTIONS - ROOM DIVISIONHOUSEKEEPINGAGENDA1.01 Executive Housekeeper1.02 Assistant Housekeeper1.03 Laundry Manager1.04 Housekeeping Supervisor (Floor)1.05 Housekeeping Supervisor (Public Area)1.06 Housekeeping Supervisor (Linen)1.07 Housekeeping Supervisor (Mini Bar)1.08 Housekeeping Overnight Supervisor1.09 Recreation Supervisor1.10 Recreation Officer1.11 Housekeeping Senior Room Attendant1.12 Housekeeping Attendant (Cleaner)1.13 Linen, Uniform Attendant1.14 Room Attendant ( Chambermaid, Room Boy)1.15 Linen Attendant1.16 Housekeeping Attendant (Linen Runner)1.17 Mini Bar Attendant1.18 Laundry Attendant1.19 Room Maid1.20 Florist1.21 Public Area Cleaner

Resort & SpaJob DescriptionJOB TITLE : EXECUTIVE HOUSEKEEPER ( HG )REPORTS TO : Resident Manager ( DHA )SUPERVISES : All Housekeeping StaffJOB SUMMARY : Responsible to administer the Housekeeping department,implementing management policies and coordinating operationDirect responsible for planning, directing, coordinating andparticipating in all Housekeeping activities and workassignments, inspects Housekeeping personnel daily work activities.Supervision of cleanliness and maintenance throughout the hotel.Direct responsible for comfort and cleanliness of the hotel in everyaspect and makes sure that both the standards and the image which isexpected by …..Hotels.DUTIES AND RESPONSIBILITIES :Responsibilities and duties for this position shall include, but not be unlimited to, the followingareas and activities. At management discretion, direction may be given for tasks outside the scopeof work described.The duties are :1. Develops job flexibility in his department while conforming to hotels standards of qualityand service and local regulations.2. Check all the rooms for VIP arrivals and permanent showing rooms.3. Checks the reports made by floor supervisors.4. Sees that a logbook is properly kept and updated.5. Co-ordinates with the front office manager and organizes the staffs work according to roomoccupancy and arrival / departure forecasts.6. Takes active part in rooms division meetings and organizes meetings within HousekeepingDepartment.7. Makes sure that staff uniforms and linen are clean and in good condition.8. Responsible for the proper maintaining and ordering of uniforms and hotel linen.9. Responsible for distributing and controlling stocks of linen, uniforms, cleaning productsand guests supplies.10. Co-ordinates with the Engineering Department on maintenance requirement.11. Responsible for proper utilization and maintenance of all housekeeping equipment.12. Co-ordinates with resident manager in drawing up the budget.13. Controls the linen, guests supplies, cleaning products expenditures and suggestsappropriate adjustments in case of discrepancy.

14. Submits to resident manager supply requisitions for linen, uniforms, new products,equipment’s and SOE in line with the budget.15. Responsible for the preparing of hotel linen, uniforms, equipment and SOE, inventories.16. Co-ordinates closely with outside contractors and spot-check on their work performance.17. Check adjusts and amends work schedules, working hour, holidays, vacation, in lieu daysoff, according to the occupancy of the hotel.18. Puts forward to resident manager and human resources director requests for hiring extra ortemporary staff.19. Takes part in the drawing-up and sees to the implementation of training programs forpermanent and seasonal staff, extras and trainees.20. Puts forward salary increases, promotions and disciplinary measures to the residentmanager.21. Makes sure that hotels standards of products are respected and co-ordinates with residentmanager in their development.22. Receives and deals with guest complain, investigation and take corrective measures.23. Controls and staff check on a daily basis that all rooms are clean and properly set-up andthat all room equipment are in good working order.24. Checks and ensures flower arrangements daily for all outlets, function room, rooms andpublic areas and controls the quality of flower arrangements bought or prepared by thehotel.The responsibilities are :1. Develops and implements procedures to govern Housekeeping activities, sees to it thatpersonnel understand and adhere to approve standard policies and procedures.2. Trains, directs, controls and coordinates the activities of Housekeeping3. Delegates daily routine assignments to Assistant Housekeeper and spot check on their workperformance.4. Permanently oversees the duty roster for every level of the staff in Housekeeping Departmentthat all SOP’s and Policies are both known and being followed5. Controls and coordinates personnel schedules work according to room forecast occupancy.6. Knowledge of safety, fire and hygiene regulations and makes sure that they are following theprocedures.7. Sets up the necessary procedures for the smooth running of the department and organizes theirimplementation, control and follow-up.8. Complies with Hotel’s health, safety, and hygiene policy.9. Supervises and controls the daily cleanliness of guest rooms and public areas including offices,restaurant and function rooms.10. Supervises the work of assistant housekeepers, floor supervisors, mini bar supervisor and linensupervisor.11. Sets-up tests for cleaning products and proposes certain guests supplies (which are not includedin the Image standards).12. Makes sure the new employees are acquainted with the Chain, hotel, rooms division and theirdepartment, and familiar with their job description.

JOB PROFILESKILLS AND KNOWLEDGE REQUIREMENTSMust be able to communicate in English writing and speaking and other languages that are anadvantage. Graduates bachelor degree and/or diploma in hotel and restaurant management withminimum of 3 – 4 years of experience in similar position. Deals with guest complaints. Training,developing and evaluating staff. Screening, interviewing and selection. Coordinating with otherdepartments. Hotel organization and policies. Safety precautions, first aid and fire procedures.DESIRABLE QUALIFICATIONSMust be able to contact with all levels of personnel within the hotel and with the hotel guests.EXPERIENCE:At least 3-5 years in 4 or 5 star propertiesCOMPUTER LITERATE:YesEDUCATION:Secondary school or aboveAGE:Minimum 25 years oldWORKING CONDITIONSPerform other related duties as delegated by Management. Flexible.NEEDED ATTRIBUTESAptitudes:Strong leadership. Ability to delegate and simplify all tasks to sub-ordinates. Budgeting, goodcommunication. Be able to conduct prompt decision making and ability to analyze reports.Initiative, efficiency, planning, organizing, motivating, expenditure controlling and staffmanagement. Communicative effectively, good personality and appearance.TemperamentAbility to work under pressure.

BUSINESS ETHICSThe ...............team always believes and behaves in the following:We have pride in the work we do, how we present ourselves, and how we communicate with ourguests and our colleagues.We always find the best way to solve a problem for a guest or a colleague.We work closely with our colleagues in all departments to deliver the highest quality of service onall occasions.We always think of new ways to surprise and delight our guests.We treat guests and colleagues fairly – everyone is important.We are proud to represent our hotel and our country to guests from all over the world.We are happy to talk to our guests when they ask us questions about our hotel and about Thailand.CONFIDENTIALITYThe hotel requires that you will not (either during or after your employment), divulge anyInformation acquired by you about the company, its customers and associated business toany third party without express authorization from Senior Management of the hotelSince the tasks and SOP’s are increasing, and will be revised at a later stage, it is understoodThat there will be some additional and new attachments in the future as the business will beIncreasing and customer’s expectations will be even higher, therefore new tasks willAdded, as it shall be required.I have read, understood and agree to this job description, all my duties and responsibilities.Employee:…………………………………. Signed: …………………………… Date: ...........Department Head:…………………………Signed: …………………………… Date:Personnel Manager:………………………. Signed: ………………………… Date: ………