Celebrating

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<strong>Celebrating</strong> Pathways to Success 25th Annual Productivity and Quality Awards Special Award Winner Personal Best Award Recognizes an innovative and creative individual achievement Nursing Overtime and Registry Improvement Department of Health Services/Olive View-UCLA Medical Center Aurea Jamora Aurea Jamora, RN, successfully reduced nursing staff overtime and registry usage at Olive View- UCLA Medical Center. Doing so amid the countywide hiring freeze was a daunting and complex undertaking, especially with the State mandated nursing staff to patient ratios. Her actions required an innovative, delicate balancing act to ensure compliance with all regulatory agency requirements. Ms. Jamora conducted monthly staffing analyses that changed the process for filling nursing staff vacancies. Recruitment was expedited in areas with the highest overtime and registry use. By consistently modeling a positive attitude, Ms. Jamora demonstrated that the goals were achievable. She provided practical tools, and developed a plan on how to achieve the goals, making it easy for the staff to follow. Ms. Jamora’s plan resulted in reducing overtime costs by 68.8% in fiscal year 2010-11. This program achieved an overall annual cost savings of $3,625,072. 16
<strong>Celebrating</strong> Pathways to Success 25th Annual Productivity and Quality Awards Special Award Winner Plain Language Award Recognizes a project that best exemplifies the benefits of Plain Language Effective Public Notification: Cheaper and Better Department of Regional Planning Public notification and participation is an integral part of the land use planning process. Many people throw away important government notices because they looked like junk mail. The department developed a new public notice which presents information in a clear, concise manner on a bright yellow postcard. It allows the public to quickly determine whether the notice contains important information. The new process also improves service. Previously, preparing and mailing the required public notices was costly, time-consuming and not user-friendly. Applicants had to provide mailing lists and maps, which often expired while waiting for the hearing. Now the department has complete control of the notification process, while the applicants are relieved of having to provide and update mailing addresses, labels, and maps. This project is an employee suggestion from a clerical staff member as a result of the Countywide Efficiency Initiative. 17
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Celebrating

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