First Data Universal Commerce
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<strong>First</strong> <strong>Data</strong> <strong>Universal</strong> <strong>Commerce</strong><br />
The future is mobile<br />
Espen Tranoy<br />
Managing Director<br />
<strong>First</strong> <strong>Data</strong> Hellas<br />
Athens July 11, 2013<br />
© Copyright 2013 | <strong>First</strong> <strong>Data</strong> Corporation
The changing payment environment<br />
Financial Institutions<br />
Need ways to better connect<br />
to consumers<br />
•Acquire new merchants<br />
•Being disintermediated<br />
•Risk & fraud on rise<br />
•New regulations<br />
Convergent<br />
forces creating new<br />
global opportunities in<br />
payments<br />
Consumers<br />
Overwhelmed with info<br />
and choices<br />
•<strong>Data</strong> over voice<br />
•Always connected<br />
•Security concern<br />
More opportunities to grow, but<br />
complicated<br />
•Online + offline<br />
•Social shopping<br />
•EMV<br />
Merchants<br />
Mobile Network Operators<br />
Introduce New Business Models<br />
•Expand Revenue and Growth<br />
•Relationships with FIs,<br />
Merchants<br />
•Lack of <strong>Data</strong> Centers that<br />
comply with Banking Standards<br />
© Copyright 2013 | <strong>First</strong> <strong>Data</strong> Corporation<br />
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Essential Enablers of <strong>Universal</strong> <strong>Commerce</strong><br />
<strong>First</strong> <strong>Data</strong> has identified five essential ingredients to deliver the personalized<br />
experience that consumers desire any time, any where<br />
Enabling Infrastructure<br />
Open, scalable and secure to create a<br />
timely, consistent experience<br />
Smart Devices<br />
Connect consumers anywhere,<br />
anytime to the things they<br />
need and want<br />
Integrated Applications<br />
Deliver a seamless experience<br />
across channels and functions<br />
Partner Ecosystem<br />
Innovative collaboration to satisfy<br />
consumer expectations<br />
Actionable Intelligence<br />
Valuable data to drive new levels<br />
of targeting, personalization, and<br />
measurement<br />
© Copyright 2013 | <strong>First</strong> <strong>Data</strong> Corporation<br />
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3
Wanted: Mobile payments viable business model<br />
Who is getting a share of what and who’s paying?<br />
© Copyright 2013 | <strong>First</strong> <strong>Data</strong> Corporation<br />
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4
Mobile Wallet:<br />
From payment to mobile life style wallets<br />
Value<br />
card<br />
cash<br />
Traditional<br />
© Copyright 2013 | <strong>First</strong> <strong>Data</strong> Corporation<br />
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5
Which wallet do you want?<br />
OR?<br />
© Copyright 2013 | <strong>First</strong> <strong>Data</strong> Corporation<br />
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Trends…<br />
© Copyright 2013 | <strong>First</strong> <strong>Data</strong> Corporation<br />
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SMEs in Greece – Possible new target group?<br />
*For the purposes of this analysis we define as small businesses (SMEs) enterprises with turnover less than € 1 million and as medium the businesses with turnover<br />
of between € 1 million and € 10 million.<br />
• Approximately 750.000 SMEs in Greece which contribute an annual turnover of approx 150 bilion Euros.<br />
• The 4/5 of SMEs are individual companies, compared with only ½ of the European corporate sector in Europe.<br />
• Although the individual companies are more, the largest share of turnover (over 60%) is produced by companies of various legal forms (S.A..,EPE etc)<br />
© Copyright 2013 | <strong>First</strong> <strong>Data</strong> Corporation<br />
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Mobile phones /smartphones figures<br />
Greece<br />
World Wide<br />
Source: International <strong>Data</strong> Corporation (IDC)<br />
© Copyright 2013 | <strong>First</strong> <strong>Data</strong> Corporation<br />
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The Smart Device Transition<br />
2007<br />
2012<br />
2011<br />
2016<br />
© Copyright 2013 | <strong>First</strong> <strong>Data</strong> Corporation<br />
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Mobile POS<br />
Target<br />
•Micro merchants (Taxis, Kiosks, Deliveries,<br />
Gas Stations, etc.)<br />
The <strong>First</strong> <strong>Data</strong> Advantage<br />
•Securely and instantly encrypts card data<br />
upon swipe<br />
•Durable and reliable card reader<br />
•Easy to use mobile payments app<br />
•Customer support online, by phone, and chat<br />
•Payment processing you can trust from an<br />
industry leader<br />
$55<br />
billion<br />
will be processed by mobile<br />
POS solutions in the U.S. by<br />
2015*<br />
*U.S. Mobile Payments: The Time Has Come, Aite Group, 11/10<br />
© Copyright 2013 | <strong>First</strong> <strong>Data</strong> Corporation<br />
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QR Code Payments - Cloud Based Solution<br />
Providing innovative and secure mobile solutions to customers<br />
• Cloud-based mobile wallet solution<br />
• Securely facilitates POS payments and remote ordering via QR Code transmission between<br />
merchant and consumer mobile phones.<br />
• Supported by QR Code Service Platform<br />
• Facilitates mobile payments between various mobile payment applications<br />
• Ensures safe commerce by tokenizing consumer payment credentials and encrypting payment<br />
data into QR codes for delivery to payment processing networks<br />
• Available for multiple handset types and operating systems<br />
(iOS & Android compatible)<br />
• No new hardware requirements on phone or at POS<br />
450<br />
million<br />
Mobile QR code transactions<br />
will occur in 2016*<br />
© Copyright 2013 | <strong>First</strong> <strong>Data</strong> Corporation<br />
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CLOVER – Cloud Based Point of Sale<br />
• White-labeled register app<br />
• Open to developers<br />
• Fixed-location and mobile<br />
• Android devices of all sizes<br />
• Plug and play<br />
© Copyright 2012 | <strong>First</strong> <strong>Data</strong> Corporation<br />
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<strong>First</strong> <strong>Data</strong>’s expertise on Mobile Payments<br />
Source Connect TSM is a managed service that securely provisions and<br />
manages the lifecycle of issuers’ payment cards to mobile wallets.<br />
The <strong>First</strong> <strong>Data</strong> Advantage<br />
•Broad access to NFC based Mobile Wallets<br />
•Straightforward Service Provider integration<br />
•Full value chain neutrality<br />
•Issuing and Lifecycle Event Management<br />
expertise<br />
•Industry leader in <strong>Universal</strong> <strong>Commerce</strong><br />
•Already live in several countries – including<br />
Greece<br />
•Already live with QR code payments (Italy)<br />
ISIS<br />
8million<br />
U.S. consumers will have NFC<br />
payments capability by 2016*<br />
* Yankee Group: Mobile Money Forecast 2012<br />
© Copyright 2013 | <strong>First</strong> <strong>Data</strong> Corporation<br />
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How do your business plan to be part of the future?<br />
© Copyright 2013 | <strong>First</strong> <strong>Data</strong> Corporation<br />
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How Do You<br />
Go Beyond to…<br />
• Offer more payment choices<br />
• Ensure better security<br />
• Manage transactions more efficiently<br />
• Identify, engage and reward your customers<br />
• Tap into new profit pools<br />
© Copyright 2013 | <strong>First</strong> <strong>Data</strong> Corporation<br />
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