V4

The leading bookshop ordering management system
V4

Introduction
Gardners has proudly been involved as an integral link in
the book supply chain for over 20 years as Britain’s leading
independent wholesaler. Since the company’s acquisition in
1986 by Alan Little and his family, we have gone from strength
to strength and our family run company services in excess of
15,000 accounts worldwide.
A major part of our success has been our constant investment
in innovative technology and our staff. Many of the major
developments in book wholesale, supply, and e-commerce have
been developed and introduced by Gardners Books, something
we are all incredibly proud of and strive to continue.
In recent years we have increased our product range to include
many other non-book media product ranges. Our book catalogue
now includes eBooks and audiobook downloads, and our home
entertainment catalogues include DVDs and CDs.
From local bookshops to non-traditional outlets, multi-national
companies and e-commerce concerns, we specialise in meeting
the needs of booksellers and retailers on a global basis.
The hub of Gardners is our custom built 350,000 square foot office
and distribution centre based in Eastbourne on the south coast.
Operating 24 hours a day, 7 days a week, allows us to provide the
first class service you require, and more importantly expect,
from Gardners.
Gardlink History & Development
Constantly at the forefront of innovation, Gardners Books was the
first wholesaler to realise the benefits that electronic ordering could
offer the modern bookseller. Following extensive research and a
cutting edge development programme, Gardlink was first released
in October 1990.
Working closely with independent booksellers to develop the
system our focus, as it was in 1990, has always been to offer an
efficient, sophisticated bookshop management system.
Offering an impressive range of features, including EPoS, stock
control, EDI ordering, and real-time internet data feeds, Gardlink
truly was designed and developed by the independent bookseller
for the independent bookseller.
Gardlink 4 continues this legacy with many new and existing
facilities and features. Gardlink 4 has been completely re-written
and redesigned to include a full EDI suite catering for ordering,
goods-in and returns functions electronically, a completely new
and intuitive user interface and designed to cater for the very latest
technologies in both software and hardware.

first class service, innovative technology
NEW
V4
The leading bookshop ordering management system
The Right System
Choosing any software is an important decision – when you
choose Gardlink you will benefit from the features that only the
market leader can offer.
INTERNET BASED
Gardlink has grown and evolved over the years into a totally
integrated bookshop management system. It is constantly
updated to meet the ever changing needs of booksellers in an ever
challenging retail environment. With a long and proven history, the
system offers innovation, flexibility and reliability.
This latest version takes advantage of current technologies and
internet connectivity. With powerful freature such as:
• Online search engine
• Real-time availability and ordering
• Complete EDI ordering suite
• Comprehensive stock control & management
system
ment system
ment system
Gardlink 4 key features:
V4
Enhanced searching engine
• Combination of local and online searching
• Real-time Gardners stock availability
• Local book titles
• Non-book products
• Customisable search criteria and results tables
• Jacket images and other digital marketing material
V4
Full EDI suite
• Real-time instant ordering with Gardners Books
• EDI ordering to any supplier that can accept them
• Email ordering
• EDI invoice processing for automated goods-in
process
• Ordering through PubEasy
• EDI returns to any supplier that can accept them
• EDI returns through batch
The leading bookshop ordering management system
The leading bookshop ordering management system
The leading bookshop ordering management system
The leading bookshop ordering management system
The leading bookshop ordering management system
V4
Intuitive user interface
• Touchscreen optimisation
V4
V4
V4
User & event transaction logging
Full suite of management reports & potential
for custom reports
Full complement of stock control features
• Sales processing and analysis
V4
Full touch screen EPoS option available
• Gardlink EPoS V2 fully integrates with Gardlink 4
to offer a full and detailed sales and stock control
system
• Familiar EPoS tools - such as customisable sales,
payment and discount departments
• As with Gardlink 4, EPoS V2 can be expanded as
your business develops, with no limit on the number
of additional workstations and tills that you can add
to your network
www.gardners.com

Introduction
Committed to Development
We continue to invest a considerable amount of time, resource
and money into the development of our Gardlink software.
Constantly embracing new ideas and technologies for an ever
changing market, Gardlink is constantly evolving with it.
Reliability, continuity and responsiveness reassured with a
committed in-house development team based at our office here in
Eastbourne.
Flexibility
Flexibility is an important consideration when investing in a new
bookshop system. Your choice must not limit, either physically or
financially, your potential to modify and expand along with your
business needs.
Gardlink has been designed with this in mind, and offers a range of
inexpensive and often free upgrade routes to expand, customise
and adapt your systems to accommodate growth or changes in
business priorities.
From simple beginnings with a standalone computer system, you
can easily:
• Add further workstations
• Add laptop computers
• Turn you system into a complete EPoS solution,
quickly and cost effectively

first class service, innovative technology
The Information Age
The Information Age
Gardlink takes full advantage of the internet, with a constant
connection to our data servers around the clock. Accessing the
Gardners catalogue of 5 million titles, your systems have constant
access to an accurate and real time catalogue.
You also have the option of including the Nielsen British Books
in Print catalogue, via an online connection, to supplement and
enhance your book search requests.
With instant access to a vast database of information, the wealth
of data being returned to you could be overwhelming, and that is
why we have coupled these powerful features with a very intuitive
and customisable user interface.
Access to a full EDI suite provides an easy and efficient means
of carrying out basic stock control functions such as ordering,
goods-in and returns with a wide variety of suppliers.
With access to our high speed data servers and internet
connections, searching for books is not only accurate and
comprehensive, but also extremely responsive.
Gardlink provides instant access to the Gardners stock catalogue,
providing you with constant price, availability and discount
information. With the built in PubEasy service, you can now also
access their systems to provide you with instant access to 3rd
party supplier price and availability data, be that with a distributor,
publisher or other wholesaler.
www.gardners.com

Customer Comes First
Customer Comes First
Using Gardlink’s customer order service allows you to easily record
the order with full customer details, including current contact
details such as mobile phone numbers and email addresses.
Automatically contacting your customer, Gardlink will send an
email or text message to let them know that their order is ready for
collection at your shop.
Home Delivery
Deliveries direct to the consumer’s home address is not just
the preserve of the internet retailers, you too can offer this
convenience of service to your customers and enjoy the one of
the many benefits of collaboration between Gardlink and Gardners
Books. When you are choosing Gardners Books as a supplier for a
customer order, simply select the Home Delivery option, and fill out
the delivery address details.
Benefits of this flexible service include:
• Avoid goods receiving, packaging and despatch
from your own premises
• Consolidation and bulking services available
• Range of proven and trusted carrier choices for UK
and export
• Bespoke stationery options
• Gift wrapping services and packing insertion options

MY
MY
VOUCHER
MY
VOUCHER
first class service, innovative technology
Customers
Customers are the lifeblood of your business. Gardlink maintains
and collates a database of your customers. Not only does this
represent a time saving convenience when placing orders,
but ultimately offers possibly the most targeted marketing
opportunities to you. It collects customer details including
addresses, phone numbers and email addresses, as well as
ordering history and interests, providing you with the opportunities
to create customised promotions.
VOUCHER
MY
LOCAL
LOYALTY
REWARDS.
LOCAL
LOYALTY
REWARDS.
VOUCHER
Dear customer
Thank you for signing up to our ‘Local Loyalty Rewards.’ loyalty scheme.
Attached to this letter you will find your privilege card, which you‘ll need to sign, remove and laminate
as per the instructions below. Use this card every time you spend £10 or more at John Smith Books
and you’ll receive 1 point. For every 10 points you accumulate you’ll receive a £5.00 voucher! It’s as
simple as that.
The ‘Local Loyalty Rewards.’ card is a great loyalty
scheme which rewards you when using the privilege card
on a regular basis in your local book shop.
JohnSmith
B O O K S
17 Random Street
Anytown
East Nowhere
AB12 C34
Tel: 01234 567 890
email: john@jsbooks.co.uk
www.jsbooks.co.uk
As your local bookshop we can offer you an unparalleled range, with access to over 2.5 million
books, 45,000 DVDs and Blu-ray discs, and 80,000 eBooks. For any titles we don’t carry in stock
we can offer you a next day delivery service to either the shop or your home address.
Thanks again for your custom, we look forward to seeing you very soon!
Loyalty
Gardlink offers you the ability to run a totally integrated customer
loyalty card scheme in your shop. You can create your own or
make use of the “local loyalty rewards” scheme operated by
Gardners Books, providing ready-made cards, vouchers and
POS material.
The feature is fully customisable, allowing you to set your own
point values and voucher triggers. All details are recorded
within the system and are available at the touch of a button for
incorporating into your customer database for any
marketing purpose.
A comprehensive range of reports are available for you to track
points and vouchers issued and redeemed.
This professionally produced material is available to you via
Gardners Books at a heavily subsidised price, allowing you
to issue credit card sized cards to your customers and obtain
supporting point of sale material.
Kind regards
John Smith Books
JohnSmith
SIGNATURE
B O O K S
17 Random Street
Anytown
East Nowhere
AB12 C34
LOCAL
LOYALTY
REWARDS.
Tel: 01234 567 890
email: john@jsbooks.co.uk
www.jsbooks.co.uk
INSTRUCTIONS FOR CARD LAMINATION:
1. SIGN PRIVILEGE CARD ON SIGNATURE STRIP.
2. GENTLY REMOVE PRIVILEGE CARD FROM LETTER.
3. FLIP THE CARD OVER AND PLACE BACK ONTO THE
CLEAR FILM AREA.
4. CAREFULLY PUSH THROUGH AND THE CARD WILL
LAMINATE ON THE SIGNATURE SIDE.
‘Local Loyalty Rewards’ scheme by Gardners Books
My Privilege Card
www.gardners.com

Stock Control
Bookshop Invoicing
Create invoices, delivery notes and credit notes for any of your
customers using this integrated facility. The flexibility of the system
allows you to apply overall and/or individual line discounts, with
Gardlink recording the sales transactions and automatically
booking out the stock.
You can even customise your invoices, delivery and credit notes to
include your own colour logs for the header.
Stock Control
Gardlink provides the unique benefits of EPoS in in-stock figures
and fast goods-in processing, within a low cost intuitive, simple,
yet highly sophisticated programme.
With core elements such as sales processing, goods-in, returns,
bookshop invoicing, and a variety of other utilities Gardlink is the
complete stock control package.
Integrated for use with the system, cordless scanners help take
the strain out of stock takes, why bring the books to the computer,
when you can take the scanners to your stock?
You can even add your own product ranges to Gardlink including
non-book items. Many of our customers use their system to
maintain and control their non-book stock, such as stationary,
music, DVDs, gifts etc.

first class service, innovative technology
Ordering
Creating an order is simplicity itself. From any book search screen
you can add the item you are reviewing directly into a new or
existing order list. The order lists can be reviewed regularly, and
details such as quantities, references and even suppliers changed
or swapped about right up to sending the orders.
Orders can be sent using a variety of methods including;
• EDI to Gardners and any other EDI enabled supplier
• PubEasy – To any PubEasy affiliated supplier
• Teleordering – to any supplier
• Email – to any supplier with an email address
• Printouts
Sales Processing
Whether you use our add-on EPoS module or not, the sales
processing facility contains your days’ sales in a detailed, yet easy
to use format.
With each item showing its goods-in, sales, returns and backorder
history, you are presented with all the information needed to make
a commercial decision about reordering those items. With instant
price & availability from Gardners online database, as well as
PubEasy, you will know immediately who has stock and at what
price.
You can also make use of the core stock flags feature, and clearly
identify the important items in you sales lists.
www.gardners.com

Simplify the Procedure
Goods In
Gardlink greatly simplifies this procedure as any order supplied by
Gardners will automatically generate an electronic version of the
invoice, which the system will collect on demand. Gardlink will also
accept and process EDI invoices from any other supplier offering
them.
Once you accept these invoices, Gardlink will automatically add
everything listed into stock for you. Should there be any customer
orders included in the delivery, customer slips will be printed ready
for you to place inside the front cover.
Gardlink will now even text or email your customer to tell them that
their book has arrived at your store. This process is completely
automatic; you simply tell Gardlink when you initially create the
order.
If your supplier is unable to provide an electronic invoice or delivery
note, you can also carry out goods-in using the original purchase
order or alternatively by using your barcode scanner.
Returns
Using slow/movers & dead stock report, you can now
automatically build returns lists instantly. Gardlink even determines
from which supplier you last purchased the titles and collates and
produces a returns request list on demand.
Alternatively you can choose to build your returns requests
manually using the barcode scanner, but by whichever method you
choose, returns can be sent easily and electronic via the EDI suite
or 3rd party providers such as Batch.
Backorders
The backorders module of Gardlink allows you to maintain and
administer your Gardners backorders. Using the online real-time
technology, Gardlink provides you with the latest information on
all of your backorders, and you can even mark individual items for
chasing or cancellation. This data also links in and updates your
customer orders, even when you are making unrelated enquiries.

first class service, innovative technology
Book Stock In/Out
If you attend many off-site sales events, such as school open
days, parent evenings etc., Gardlink enables you to take stock
from the shop, compiling a simple yet detailed list of everything
being booked out. Upon you return, you simply book in the
remaining stock, and if you wish, Gardlink can automatically
generate the sales data and history for that event.
Technical Support
Support for Gardlink is available through our in-house Gardlink
Support team, Monday to Saturday between the hours of 9am to
6pm inclusive.
Our experienced and friendly team are there to answer any
questions you may have and to discuss the many features that
Gardlink has to offer.
Management Reports
Gardlink contains a selection of standard reports for analysing your
stock, sales and customers. With reports available to access your
current stock holding Gardlink contains all of the fundamentals
to empower you to make the commercial decisions necessary to
improve your business plan.
If you have a more specialised requirement, we can even build
custom reports for you.
www.gardners.com

Gardlink - EPoS Version 2
This latest version of our popular EPoS software is more than just
a re-write of the original. Whilst we have built upon the principles
of the original versions, we are excited to be able to offer many
new facilities and abilities to provide you with the tools you need to
run your business on a day to day basis.
You have all of the usual tools you need and would expect from an
EPoS system such as customisable sales departments, payment
departments, and discount departments. In addition you can now
analyse and produce report data by each till and each user.
Each transaction is stored in the database, and can be instantly
recalled for your reference. Shop sales statistics can also be built
using the comprehensive export routines, so that you can assess
your sales for various tills or members of staff.
With a selection of standard promotions, you have the ability to
automate in-store events such as buy-one-get-one-free. Gardlink
EPoS V2 will handle these promotions without user intervention,
removing the potential for human error or time consuming
calculations.
With the arrival of the optional user-control, you can set up
members of staff to have specific levels of access for sales,
refunds, and credits.
Contact Us
...to discuss all your Gardlink requirements.
General contact details
Gardners Books Ltd
1 Whittle Drive, Eastbourne
East Sussex BN23 6QH
Tel: 01323 521555
Fax: 01323 521666
Simon Pallant, IT Service Manager
simon.pallant@gardners.com
Website
www.gardners.com
www.easyentertainment.co.uk