IT 206 Week 6 Assignment Microsoft Access Exercise.pdf
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<strong>IT</strong> <strong>206</strong> <strong>Week</strong> 6 <strong>Assignment</strong> <strong>Microsoft</strong> <strong>Access</strong> <strong>Exercise</strong><br />
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<strong>Assignment</strong>-<strong>Microsoft</strong>-<strong>Access</strong>-<strong>Exercise</strong><br />
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1. <strong>Assignment</strong>: MS <strong>Access</strong> ® <strong>Exercise</strong> – Due Day 7<br />
Complete the following tasks using <strong>Microsoft</strong> ® <strong>Access</strong> ® :<br />
o<br />
o<br />
o<br />
Create a database consisting of two tables.<br />
Name both tables.<br />
Create fields for each table. The first table must contain the following fields:<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
Student ID number<br />
First name<br />
Last name<br />
Gender<br />
Phone number<br />
Address<br />
Major<br />
Minor<br />
The second table must contain the following fields:
Student ID number<br />
Course<br />
Letter grade<br />
o<br />
o<br />
o<br />
o<br />
o<br />
o<br />
Establish a primary key for each table.<br />
Create a relationship between the two tables.<br />
Set appropriate properties for all fields.<br />
Enter at least five mock student records in the first table. In the second<br />
table, enter at least three courses for each student listed in the first table.<br />
Create a report containing student ID numbers, first names, last names,<br />
courses, and letter grades for all students.<br />
Create a query to search for students who received an A in a course.<br />
Display student ID number, first name, and last name in the query.<br />
<br />
Read the following scenarios:<br />
You are working at a support desk for a company providing onsite and telephone<br />
support to customers with <strong>Microsoft</strong> ® <strong>Access</strong> ® questions. On this particular day, you<br />
are presented with the following three situations:<br />
Situation 1: Jack, a veterinarian, has experienced tremendous growth within his<br />
business. All animal records are shelved in folders and are sorted alphabetically by<br />
the owner’s name. Jack is ready to rid himself of the time and space these files take<br />
and has inquired about <strong>Microsoft</strong> ® <strong>Access</strong> ® . He wants to know about the key<br />
functions of using <strong>Microsoft</strong> ® <strong>Access</strong> ® and how a table, query, primary key, and a<br />
report are important to his database needs.<br />
Situation 2: Frank has created a database to inventory his customers’ past due<br />
accounts to ensure that he receives payment. He has created two tables: one for<br />
customer demographics, and the other for the type of service rendered. When he<br />
creates a report, the customers’ demographics are all that show and not the amount<br />
that is past due.
Situation 3: Stephanie has been using a <strong>Microsoft</strong> ® <strong>Access</strong> ® database and queries to<br />
track her commemorative plate collection. She recently discovered that her plates<br />
have serial numbers and decided to record these within her database. When she<br />
replaced each plate’s ID with the appropriate serial number, she was unable to use her<br />
queries. She wants to know why this has happened. Stephanie also wants to know if<br />
each serial number is unique or similar to the assigned ID number she has used in the<br />
past.<br />
<br />
Write a 1-page response for each of the three situations. Include the following items<br />
in each response:<br />
o<br />
Identify a general approach for facilitating the customer over the telephone. What<br />
are possible challenges in the given situation? What strategies would help you<br />
overcome the challenges?<br />
o<br />
If causes to the problem or question described by the customer are unclear in the<br />
situation, explain how you would further diagnose the problem or question.<br />
o<br />
Once the causes are identified, describe a step-by-step troubleshooting process to<br />
help the customer complete the task.<br />
o<br />
If the customer has problems understanding your instructions, briefly explain an<br />
alternative solution.