SLCS-232 / SuniRay User’s Guide PN#900-0569 05/06/08

SLCS-232 / SuniRay User’s Guide 

PN#900-0569 

05/06/08

TABLE OF CONTENTS 

Preface 3 

About the SuniRay Digital Radiography system 4 

Sensor handling and care 6 

The SuniRay component list 7 

Installation: standalone (non-networked) 8 

Opening and registering Prof. Suni AI 9 

Installation: networked environments 11 

Opening and registering Prof. Suni AI 13 

Configuration of client workstation computers 15 

Connecting the SuniRay USB Interface with the computer 16 

Capturing your first X-Ray 18 

Capturing a layout 23 

Optimizing image quality 26 

Using the Advanced Imaging Module 29 

Integration with your Practice Management Software 31 

Using sensor holders 33 

Important notes 34 

EMC statement 34 

Minimum System Requirements 39 

Limited warranty 40 

Limitation of Liability 42 

Troubleshooting Your SuniRay system 43 

Technical Support and Customer Service 45 

SuniRay User Guide 

2

PREFACE 

This User’s Guide will provide you with knowledge and resources necessary in getting the most 

value from your SuniRay Digital Radiography System. 

You may also benefit from the Suni Support Services Web-based resources, which include: 

• Regularly-updated Knowledge Base articles 

• Downloadable Application Update Files 

• Downloadable Product User Guides and Reference Guides 

• Comprehensive list of Frequently Asked Questions 

• Technical Services and Support Contact Information 

Please visit the Suni Technical Services website at your convenience: 

www.suni.com/support 

Information in this document is subject to change without notice. 

© 2008 Suni Medical Imaging, Inc., Inc. All rights reserved. 

Trademarks used in this document: Suni, SuniRay, Prof. Suni Advanced Imaging and the Suni 

logo are trademarks of Suni Medical Imaging, Inc.; Microsoft and Windows are registered 

trademarks of Microsoft Corporation. 

1.800.GET.SUNI 

support@suni.com 

3

About the SuniRAY Digital Radiography System 

The SuniRay Digital Radiography System is intended to acquire real-time, clinical digital 

intraoral X-Ray images using a solid-state image transducer (sensor). This sensor consists of an 

encapsulated complementary metal-oxide-semiconductor (CMOS) with an X-Ray transducer 

that allows a real-time X-Ray radiogram to be captured using standard dental X-Ray sources. 

This system senses the onset of the X-Ray exposure and automatically acquires and downloads 

the image data to a personal computer for the purpose of real-time display. The system is 

available in two sizes, with the largest being equivalent in imaging area to standard #2 dental film. 

The sensor is positioned in the patient’s mouth in an appropriate position relative to the X-Ray 

tube unit. The system that controls the X-Ray sensor works with standard Windows-compatible 

personal computers. 

The system is intended to be used as a passive imaging device with only brief contact with the 

patient. The images produced from this digital sensor will be displayed on a computer screen in 

the dental operatory. The images will be displayed in real-time, allowing the dentist and patient 

an opportunity to manipulate and inspect the images for the purposes of diagnosing intraoral 

abnormalities and pathologies associated with standard intraoral screening procedures. 

The dental professional is able to acquire images in a manner analogous to the method used to 

acquire standard film bitewing X-Ray images. The X-Ray unit may be operated using a range of 

standard X-Ray time and energy settings that are used for acquisition of standard film images. 

The images may be stored and manipulated in a series layout to present a full mouth screening 

results to the dentist. The image quality of the digital X-Rays are comparable or exceed that of 

standard analog dental film, while producing the image using significantly less dose to the patient. 

The SuniRay Digital Radiography components comprise a high quality electronic system that 

will withstand normal use, but must be treated with care and reasonable caution. Certain 

precautions must be observed, so as not to void the warranty. 

The Intra-oral Imaging System uses a USB interface that is connected to the personal computer. 

The USB interface is to be connected only to computers equipped with a Limited Power Source 

Universal Serial Bus (USB) port, as defined in UL 1950. Safety Regulatory Statement: This 

product was evaluated and found to comply with the following standards: 

IEC 60601-1-1:1998 +A1:1991 +A2:1995, and IEC 60601-1-2- 


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The Intra-oral Imaging System contains a sensor which digitally captures the dental X-ray 

images and relays the signals to the accessory computer for processing and display via USB 

interface. The computer and USB interface are intended for use outside of the patient vicinity, 

in accordance with IEC601-1-1. The sensor cable is 3 feet long and the USB cable is 15 feet 

long, to provide the required degree of separation between the patient, the computer and USB 

interface. 

DISPOSAL 

There are no special disposal requirements for this product. It must be disposed of in 

accordance with local disposal regulations. 

USE OF X-RAYS 

You must observe all local radiation safety and exposure regulations when using this product in 

conjunction with a X-RAY SOURCE and when exposing patients to X-Rays. 



5

Sensor Handling and Care 

These precautions must be observed so as not to void the warranty of the product. 

• The sensors must never be autoclaved. The sensors may be wiped or sprayed but the 

USB interface must never be allowed to come in contact with moisture. Do not 

use phenol solutions. Disinfectants such as Cidex, Sporox II, or pdCare 3.4% 

Glutaraldehyde are recommended. Do not immerse the sensor in any water, 

disinfectants or alcohol. Do not autoclave the sensor. 

• The sensors can be damaged by static electricity. Avoid touching the USB connector, 

and only allow them to come in contact with the USB cable. 

• When in use, the sensors must always be protected with clear plastic sheaths to avoid 

cross-contamination between patients. 

• Prior to each use, the sensor must be disinfected and a new sheath must be placed over 

the sensor before placing the sensor in the patient’s mouth. 

• Remove and discard the protective sensor sheath after use and discard in accordance 

with local health and biohazard codes. Disinfect the sensor after each use. 

• Avoid applying pressure to the sensor face and never clamp the sensor or the 

cable with a hemostat or a poorly-fitting holder. Doing so may damage the sensor. 

• The cable must not be damaged: avoid nicks and tight bends. 

• Avoid dropping or mishandling the sensors. Although the cable is firmly secured 

to the sensor, you should never pull on it. 

• Avoid any type of damage to the cable, such as damaging the cable sheath, 

cutting the cable, or severe bending of the cable. 

• Avoid power surges and irregular current fluctuations. You should always use a surge 

protector with your computer system, and an uninterruptible power supply (“UPS”) 

is recommended. 

Important: Using Sensor Sheaths 

The SuniRay Digital Radiography System uses disposable sheaths to ensure proper 

hygiene, and to protect against infectious diseases. The sheaths are intended for a onetime 

use, and are to be disposed of after being used. For extra protection, sensors can 

be double-protected with a disposable silicon sleeve, in addition to that plastic sheath. 

After use, the protective sheaths must be discarded in the proper manner, as per local 

regulations. Clean and disinfect the sensor(s) as described above. Sample sheaths are 

provided with each SuniRay kit. Additional sheaths may be purchased by contacting 

SUNI MEDICAL IMAGING: 1.800.GETSUNI. 

• Packet of Sensor Sheaths: Part # 900-0562 


6

THE SUNIRAy COMPONENT LIST 

 

 

 

 

 

 

 

Figure 1: the PC, Installation Disk, SuniRay Interface 

with Integrated Sensor, optional Powered USB Hub and Cables. 

Your SuniRay Kit contains: 

• SuniRay Interface with 3 ft. cable 

 

 

Please note that the kit will contain one of the following sensor types: 

Size 1: 575 Thousand Pixels Part # 400-1226E 

Size 2: 846 Thousand Pixels 

Part # 400-1227 E 

• USB Cable Part # 900-0438 

• Powered USB Hub Part # 900-0591 

• Prof. Suni Advanced Imaging Application Part # 400-1242S 

• Packet of Sensor Sheaths Part # 900-0562 

• Sensor adapter holder kits 

- RINN UniGrip Part # 900-0573 

- TrollByte Plus Part # 900-0582 (size 1) 

Part # 900-0583 (size 2) 

Replacement parts and accessories may only be purchased from Suni Medical Imaging, Inc. Use 

of substitutes may damage the products, cause improper operation, or void the warranty. 

You can order replacements for these accessories using the following part numbers: 

• Sensor Sheaths Part # 900-0562 

• Sensor adapter holders 

- RINN Replacement Sensor Holder Part # 900-0575 (pkg of 50) 

- RINN UniGrip Replacement Arm & Ring Part # 900-0576 

- TrollByte Plus Replacement Starter Kit Part # 900-0589 (size 1) 

Part # 900-0590 (size 2) 



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INSTALLATION: STANDALONE 

(NON-NETWORKED) ENVIRONMENTS 

Step 1: Insert the Prof. Suni Advanced Imaging CD 

(“Prof. Suni AI”) into the CD-ROM drive of the 

computer. After a brief pause, the installer screen will 

appear. Select INSTALL PROF. SUNI. 

Figure 2: The Prof. Suni AI CD 

Step 2: Review the LICENSE AGREEMENT, and select NEXT. 

Step 3: Enter your NAME, and the NAME of the Company or Organization. 

Step 4: Set the installation location. You should either select NEXT, to accept the default 

installation location, or select BROWSE, to select a different location (on your computer’s hard 

disk drive). 

Step 5: Review the components being installed by default, and select NEXT. 

Step 6: Select any Imaging Devices that you currently have installed on your system. Make sure 

“SuniRay” is selected. Select NEXT. 

Step 7: Select any Practice Management applications that you have installed on your system. The 

Prof. Suni AI software will “bridge” with most programs, allowing you to import Patient information 

quickly and easily (page 31.) 

Step 8: Select any TransIT communication components that you currently use (optional). 

Step 9: Select any extras that you’d like to install (optional). 

Step 10: Select NEXT to begin copying the installation files to your computer’s hard disk drive. 

Select FINISH to complete the SuniRay application software installation. 

Step 11 (Vista only): Right-click on the Prof. Suni shortcut (on the desktop), select “Properties”, 

select the “Shortcuts” tab, click on the “Advanced” button, check the box to select “Run as 

Administrator”, and then select “OK”. 

NOTE: you may wish to close or “exit” the installer window after completing the installation. 


8

OPENING AND REGISTERING THE PROF. SUNI AI APPLICATION 

Figure 3: The Prof. Suni AI Registration Dialog Box 

1. Locate the Prof. Suni AI application icon on your computer’s desktop, and double-click 

the icon to open the program. 

2. Upon opening Prof. Suni AI for the first time, you will be presented with a registration/ 

licensing page. It is very important that you enter the REGISTRATION number 

EXACTLY as it appears on your Suni documentation, including the dashes between the 

alphanumeric characters. 

3. Complete the registration form by entering the appropriate information in the 

subsequent fields. When finished, BYPASS STEP 2: GET ACTIVATION CODE 

and continue to STEP 3: CONTINUE (press the DONE button). 

4. If you have difficulty with the registration or activation of the Prof. Suni AI application, 

contact the Suni Technical Services group at your convenience: 

1.800.GETSUNI 

1.800.438.7864. 



9

5. Prof. Suni AI will present a dialog box, prompting you to select the size of the icons 

displayed by the program. Select the size that you prefer. 

6. You will be prompted to select a default format in which to save your images. Generally, 

we encourage users to select the high quality JPEG or STB option, as these 

normally provide improved security and slightly better image quality, relative to 

standard JPEG images. Users may change this selection later, if desired. Make a 

selection from the list, and select OK. 

7. The Prof. Suni AI application window will open. 

Figure 4: Specify the “path” to the Practice Management software 

8. If, during the installation of the program, you selected a specific Practice Management 

application with which to “bridge”, then you will be prompted to determine the location 

and path of the third-party software application, and the database file unique to that 

program. 

You will only have to perform this step one time (the first time you open the Prof. Suni 

AI program). 

When prompted with a dialog box (see figure 4), click once on the BROWSE BUTTON 

(marked by three dots on the right-side of the blank field). Use the subsquent 

navigation window to locate and select the appropriate Practice Management program’s 

database file. Click OK, when finished. 

NOTE: Non-Networked users should skip the next section: “Installation: Networked 

Environments”. Please proceed to Page 16: “Connecting the USB Interface with the Computer.” 


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Installation: Networked Environments 

Install Prof. Suni AI 

ONLY on the SERVER 

Figure 5: Installing Prof. Suni AI in networked environments 

Step 1: Insert the Prof. Suni Advanced Imaging CD (“Prof. Suni AI”)into the CD-ROM drive of 

the SERVER computer. After a brief pause, the installer screen will appear. Select 

INSTALL PROF. SUNI. 

Step 2: Review the LICENSE AGREEMENT, and select NEXT. 

Step 3: Enter your NAME, and the NAME of the Company or Organization. 

Step 4: Set the installation location. You should either select NEXT, to accept the default 

installation location, or select BROWSE, to select a different location 

(on the server computer’s hard disk drive). 

Step 5: Review the components being installed by default, and select NEXT. 



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Step 6: Select any Imaging Devices that you currently have installed anywhere on your 

network. Make sure that “SuniRay” is selected. 

Step 7: Select any Practice Management applications that you have installed on your system. 

The Prof. Suni AI software will “bridge” with most programs, allowing you to import 

Patient information quickly and easily (see page 31.) 

Step 8: Select any TransIT communication components that you currently use (optional). 

Step 9: Select any Extras that you’d like to install (optional). 

Step 10: Select NEXT to begin copying the installation files to the server computer’s hard disk 

drive. Select FINISH to complete the Prof. Suni AI application software 

installation. 

Step 11 (Vista client/server only): Right-click on the Prof. Suni AI shortcut (on 

the desktop), select “Properties”, select the “Shortcuts” tab, click on the “Advanced” 

button, check the box to select “Run as Administrator”, and then select “OK”. 


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opening and registering the prof. suni AI application 

Figure 6: The Prof. Suni AI Registration Dialog Box 

1. Locate the Prof. Suni AI application icon on the server computer’s desktop, and doubleclick 

the icon to open the program. 

2. Upon opening Prof. Suni AI for the first time, you will be presented with a registration/ 

licensing page. It is very important that you enter the REGISTRATION number 

EXACTLY as it appears on your Suni documentation, including the dashes between 

the alphanumeric characters. 

3. Complete the registration form by entering the appropriate information in the 

subsequent fields. When finished, BYPASS STEP 2: GET ACTIVATION CODE 

and continue to STEP 3: CONTINUE (press the DONE button). 

4. If you have difficulty with the registration or activation of the Prof. Suni AI application, 

you should contact the Suni Technical Services group at your convenience: 

1.800.GETSUNI 

1.800.438.7864. 



13

connecting the SUNIRAY usb interface with the COMPUTER 

The SuniRay USB interface is an advanced hardware interface, connecting your SuniRay Sensor 

to your computer’s USB port. Users should connect this interface, and install the necessary driver 

software only after having completed the installation of the Prof. Suni AI software. 

Figure 8: The SuniRay Sensor and USB Interface Module 

1. Go to an OPERATORY computer—one in which you will be capturing X-Ray images. 

2. Connect the D-shaped (mini-USB) connector of the supplied cable to the matching 

connector on the SuniRay USB interface. 

3. Connect the other (rectangular) end of the USB cable to a USB port on the computer. 

We recommend connecting to the USB ports on the back of desktop computers. 

Alternatively, for additional cable length, you may connect the cable to to the supplied 

powered USB hub, and then connect the hub to a USB port on the computer. 


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Figure 8a: The SuniRay indicator LEDs 

4. If you’ve followed the steps above in the proper sequence, the Power (green) LED on the 

USB interface module should be lit. You should also see a message indicating that 

Windows has found new hardware or a new device. Normally, you will be presented 

with the FOUND NEW HARDWARE WIZARD. 

5. Do NOT allow Windows to connect to Windows Update to search for the driver. You 

should select INSTALL FROM A SPECIFIC LOCATION. The drivers are found on the 

Prof. Suni AI CD in the “\Drivers\SuniRay” folder. Browse to and select that folder, and 

Windows will find the appropriate driver files, assuming you have the CD in the CD- 

ROM drive. 

6. You will likely see a dialog indicating that the software being installed has “Not Passed 

Windows Logo Testing” (or “Windows can’t verify the publisher of this driver software” 

in Vista). Click CONTINUE ANYWAY (or “Install this driver anyway” in Vista); 

continuing with the installation will not adversely affect your computer. 

7. The installation process will now copy the necessary driver files to the system. 

8. Windows will prompt you to install a second driver. Please repeat the steps 5 through 7 

to complete the driver installation. 

Power On/Off 

Note: The SuniRay system does not have any power on and off button. To disconnect the product 

from the power source, disconnect the USB cable from the computer. The SuniRay system should 

be disconnected from the computer if it is not in use for a prolonged period of time. 



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Capturing Your First X-RAY 

Prior to beginning this tutorial, you should ensure that your SuniRay is connected to the 

computer. Important: place the Sensor directly under the X-Ray unit, roughly two inches away. 

Ensure that the sensor plate is facing up, toward the X-Ray unit. Place a small metal object on the 

sensor plate (a paper clip or a spring, or a pen). 

1. Open the Prof. Suni AI software (if it isn’t already open). 

2. From the MENU bar, select PATIENT > OPEN PATIENT. (figure 11) 

3. Select the ADD PATIENT button. 

Figure 11: Opening the Patient Index 

4. Complete all of the fields in the NEW PATIENT WINDOW (figure 12) by filling-in 

any information; (this record is only for training and not a real patient). 

Press the Enter key when you have completed the record. 


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The ADD PATIENT 

window. You can 

create new patients 

in Prof. Suni AI by 

adding as much (or 

as little) information 

as you like. 

Figure 12: Adding a new patient 

5. Open the Patient Index again by choosing PATIENT > OPEN PATIENT. 

Double-Click on the NAME of the patient (in the tab), or navigate to the patient 

name, and select the OPEN PATIENT button. 

6. Select the patient that you created in step #4. 

7. Important: note that the NAME of the patient is now displayed in the upper-left 

corner of the computer display. Prof. Suni AI will always indicate the patient status in 

this manner. When a patient is either open or active, the patient information will be 

displayed. 

8. Click once on the CAPTURE SENSOR icon, located in the row of icons at the top of 

the display (See Figure 13). Alternatively, you can perform this step from: 

FILE > ACQUIRE > CAPTURE SINGLE IMAGE (CRTL + T). 

Figure 13: Selecting the CAPTURE SENSOR Icon 



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Figure 14: Viewing the SELECT SENSOR Dialog 

9. The SELECT SENSOR dialog box will be shown. Make sure that the correct sensor is 

highlighted. Click on OK. (figure 14) 

Figure 15: Selecting the corresponding Tooth 

10. Select the corresponding tooth (if you are simply testing, selecting any tooth will do.) 

When capturing X-Ray images (or Intra-Oral images, for that matter), it’s useful to 

assign a tooth to the image. 


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Figure 16: The SENSOR READY display 

11. The Sensor Status Display will appear, initially in RED. This indicates that the sensor 

and components are being prepared. The display will change to GREEN in a matter 

of seconds (see figure 16). The Status (red) LED on the USB interface module will now 

be flashing rapidly. 

12. When the Sensor Status Display window changes to GREEN and the red Status LED is 

rapidly flashing, you should ACTIVATE your X-Ray unit. 

13. During image processing, the green window will turn BLUE, and the red Status LED 

will slowly flash. Within a few seconds, the X-Ray image will appear in the Prof. Suni 

AI display area. 

Note: if, after activating your X-Ray unit, the SENSOR READY window remains green, the red 

Status indicator is still flashing rapidly, and an image is NOT captured, then you should doubleclick 

the small blue bar that appears at the lower left corner of the computer’s display. Click 

MANUAL TRIGGER in the dialog module that appears, to cancel the current operation. Check 

to ensure that: 

• Your SuniRay USB Interface is properly connected. Check both ends of the USB cable. 

• You have properly installed the USB drivers for the USB Interface. 

• You have positioned the X-Ray unit directly above the Sensor, some two inches away. 

• The flat side of the Sensor is facing TOWARD the X-Ray cone. 

• Refer to the Troubleshooting Section (pages 43-44) for additional assistance. 



21

Note: 

It may be useful to X-Ray an object, as opposed to simply triggering the sensor. In fact, small 

metal objects are often good test subjects. Locate a paper clip, bib clip, pen, or any small object 

you have nearby, and X-Ray it. You may find that performing X-Rays of inorganic objects 

allows you to fine-tune your X-Ray settings: proximity, Exposure values, etc. For additional 

information, please refer to the “Optimizing Image Quality” section of this guide (page 26). 

Note: 

If you have multiple SuniRay units or different size SuniRay sensors connected to this computer, 

it is important to remember that the sensor to be used must be selected prior to capturing 

X-Ray images. Click the SELECT SENSOR button (figure 14), and choose the sensor from the 

drop-down list. 

Question: How can I tell which sensor I’m using? 

Answer: The serial number is printed on the back of the SuniRay USB Interface. 

Question: Do I have to go through that every time I perform an X-Ray? 

Answer: Actually, No. When you capture X-Ray images using the QUICK SENSOR option, 

your settings will be retained, based on the last X-Ray you performed. So, if you are performing 

an X-Ray with exactly the same sensor and settings, then you can simply click the QUICK 

SENSOR option: File > Acquire > Quick Sensor Capture. (figure 17) 

Figure 17: the Quick Sensor option 


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Capturing a Layout 

Prior to beginning this tutorial, you should ensure that your SuniRay is connected. Important: 

place the Sensor directly under the X-Ray unit, roughly two inches away. Ensure that the 

sensor plate is facing with the flat side up, toward the X-Ray cone. 

Figure 18: the Select Layout dialog 

1. After opening a patient, select the CAPTURE LAYOUT icon in the toolbar, or select 

File > Acquire > Capture Layout Images (CRTL + L). 

2. Select the LIST tab. Note the number of layout templates available. 

3. Select the 4 BITE WINGS layout from the list. (figure 18) 

4. Click the OK button at the bottom-right corner of the dialog module. 



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5. A new layout dialog box appears, allowing you to change or modify your settings. 

For example, instead of a sensor you could choose a SuniCam (intraoral camera) as the 

capture device, or change the appearance of the layout. In this example, simply click the 

CAMERA ICON that is nearest to the center. Note: you can also right-click anywhere 

in the white area of this window, and select CAPTURE SERIES. (figure 19) 

Figure 19: a layout template is selected 

6. In the new dialog box that appears, click once on the CAPTURE SERIES button, at 

the top left of the display. Note: again, you have the option of changing the device 

with which you are capturing your images. This is useful, should you wish to combine 

images from several different types of devices, or sizes of sensors in a single layout. 

7. The CAPTURE SENSOR IMAGE dialog box appears. Note that you have options where 

you can select “Continue to use this sensor” and “No Intermittent Prompts”. If you plan 

on changing your device or sensor during the layout, you should ensure that both 

boxes are NOT checked. (figure 20) 

8. Click OK. 

9. The TOP of the display will show a RED horizontal bar, indicating that the sensor is 

being prepared. 


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10. The RED horizontal bar will change to GREEN after a few seconds, indicating that 

the sensor and components are ready for you to capture an X-Ray image. The Status 

(red) LED on the USB Interface module should be flashing rapidly. 

Figure 20: Selecting the sensor prior to beginning the layout 

11. Activate your X-Ray unit. 

12. The image will quickly appear in the first TILE in the layout. 

13. The system will automatically select the next tile. Again, when the horizontal bar 

turns GREEN and the red Status LED is flashing rapidly, you may activate your X-Ray 

unit. 

14. Perform the steps listed above on each tile. 

15. When you have finished capturing images to the tiles in the layout, your collection 

of images will be displayed in a single layout window (you may easily change the 

appearance of the layout by clicking at the top-left corner, and selecting any of the 

several grouping options). 

As you can see, the Prof. Suni AI software provides a very powerful and flexible workflow. You 

can capture your images in any order, from any device, and control the process during each step 

of your layout capture. Remember: you can elect to be “prompted” between each image captured, 

allowing you to change the sensor, or you can elect to avoid intermittent prompts, assuming you 

use the same sensor for each image. Note: the Prof. Suni AI CD contains an additional user’s guide 

in PDF format; simply insert the CD, and select “View Documents” to review these resources. 



25

Optimizing image quality 

Note: Prior to capturing images, you should review the material specific to the use of SENSOR 

HOLDERS and SHEATHS. We strongly recommend that you become familiar with safety and 

handling issues, especially as they apply to hygiene (see page 6, and refer to Manufacturer’s 

instructions). 

Your SuniRay Imaging system has been fully tested and evaluated, ensuring that it meets strict 

performance requirements and guidelines. We recommend that you become familiar with the 

“variables” that may affect the quality of the images and the performance of the product, in 

general. For example: X-Ray units from different manufacturers often perform differently under 

similar circumstances. It is common for one type or brand of X-Ray unit to require certain 

exposure settings, while another type or brand may require different settings. 

Further, different X-Ray units often employ unique methods for adjusting exposure time. Again, 

we recommend that you become familiar with the X-Ray unit in your environment, if necessary. 

Upon obtaining the appropriate settings for your X-ray unit, you’ll often find that: 

• Front teeth normally require less exposure time than do Molars, or back teeth. 

• Location matters: the farther back (in the mouth) the images, the longer the 

exposure time should be, in general. 

• Upper teeth often require a longer exposure than do lower teeth. 

You may discover that your first sets of images are either too grainy-looking, or too dark. 

Grainy-looking (or “noisy”) images are generally under-exposed. Increase the amount of 

exposure time for this type of image. For information specific to adjusting the settings or 

functions of your X-Ray unit, please refer to the appropriate documentation. You may also want 

to ensure that the X-Ray unit is close enough to the subject; proximity can affect image quality 

as much as (or more than) adjusting your settings. 

Unusually dark-looking images are often over-exposed. Decrease the amount of exposure time 

for this type of image. Additionally, over-exposed images often show teeth that appear to be 

unusually sharp and jagged, and lacking subtle gradations. 

Finally, the Prof. Suni AI application provides a large number of tools and functions allowing for 

image optimization, and enhancement. We recommend, though, that you obtain the best possible 

image and performance by adjusting the X-Ray unit settings first. After that, you may “fine-tune” a 

number of settings and preferences that will provide exactly the type of image you prefer. 


26


Figure 21: A sample image, captured using different settings. 

Note the “noise” in the far-left image 

In obtaining the best possible image quality, users may find that it’s useful to initially perform a 

series of X-Rays, in which the same subject or “target” is captured in exactly the same way each 

time. Rather than subject a patient to radiation, we recommend using a sample inorganic object. 

In our testing, we’ve found that using a small spring as a target is an effective way in testing, 

setting up and optimizing the performance of the X-Ray unit and related software and hardware. 

Here’s how it works: 

1. Locate a ballpoint pen, and remove the internal spring by taking the pen apart. 

2. Position the SuniRay Sensor in such a manner that it lies flat on a table, with the 

lettering facing up, toward the ceiling. 

3. Position the spring (from the pen) directly on top of the Sensor plate, as close to the 

center as possible. 

4. Set the X-Ray unit to 70KV, at .08 seconds. 

5. Position the X-Ray unit roughly two (2) inches away from the Sensor, ensuring that 

the unit faces directly down toward the target. 

6. Expose the image with the X-Ray unit controls. 

Examine the image, as it appears in the Prof. Suni AI software. Generally, the image will appear 

very dark, with the profile of the spring showing as nearly pure white. Ideally, the spring should 

not appear blurry; if it does, then you should lower the exposure setting, and take the shot 

again. You should notice substantial contrast, where the object (the spring) appears white, while 

the background appears nearly black. If the background appears gray or “noisy”, you should 

increase the exposure settings. The goal is to obtain an image (of the spring) in which the target 

is sharp, focused, and bright. You should be able to make out the coiling in the spring. You may 


27

find that repeated exposures are required in order to obtain the most favorable settings. In 

general, you’ll find that when your test target—in this case, a spring—looks good, your other 

images will look good, as well. 

In the example image (see figure 21), the exposure values were increased gradually, from left to 

right, with the right-most image having best overall quality. 

In the example below (figure 22), we captured the same image at three different settings/ 

exposure values, intentionally using two extreme settings to illustrate how these variables can 

affect image quality (using a Planmeca X-Ray unit). 

Figure 22: Examples of how exposure values may affect image quality. Note the 

relationship between the selected settings and the quality of the images 

Tips: 

• If your images appear to be “grainy” or “noisy”, you should increase the exposure time 

on your X-Ray unit, and/or decrease the distance between the unit and the sensor. 

• If your images appear to be dark, you should: decrease the exposure time, and /or 

increase the distance to the sensor. Note: it’s generally a good idea, though, to get in the 

habit of having the X-Ray unit in the same position for all of your X-Ray images: 

you’ll ensure consistency. 

• Remember: you can also increase or decrease other variables and settings on your 

X-Ray unit, as well (depending on the make and model). 


28

USING THE ADVANCED IMAGING MODULE 

The Advanced Imaging Module is a special enhancement filter specially designed for SuniRay 

images to bring out more detail in those images. 

To apply the Advanced Imaging Module, you must have an X-Ray image open in the Prof. Suni 

AI software. Select the Advanced Imaging toolbar button located in the row of icons at the top 

of the display (fig. 23). Alternately, you can perform this step from FILE > ENHANCEMENT > 

IMAGING ALGORITHMS > SSI IMAGE ENHANCEMENT. This will bring up the Advanced 

Imaging Module dialog box (figure 24). 

Figure 23: Selecting the Advanced Imaging Module icon 

Since the Advanced Imaging Module filter greatly enhances the image, it is recommended that 

you save your X-Ray image before using Advanced Imaging Module on it. Unlike some simple 

image processing functions like Brightness / Contrast Adjustment, the Advanced Imaging Module 

filter can not be reversed once saved to a file. Note, of course, that Prof. Suni AI’s usual “Undo” 

function will undo the processing up until the time you close the image or exit the program. 

Figure 24: The Advanced Imaging Dialog Box and Enhancement Controls 



29

Presets: 

The Advanced Imaging Module has three “Preset” values that are designed to handle most dental 

X-Ray enhancement needs: 

Low – The Low preset is designed to show greater contrast without over-emphasizing edges and 

features. This preset is best used for looking for caries or bone structure changes, or for use on 

X-Ray images that look too noisy with the Medium preset applied. 

Medium – The Medium preset is designed as the optimum enhancement for most typical dental 

X-Ray images taken with a SuniRay sensor. 

High – The High preset is designed to show sharper edges and features, with the trade-off being 

less contrast and more image noise. This preset is great for viewing Endodontic images or any 

X-Ray images where edges / junctions are more important than contrast details such as caries or 

bone structure. 

Custom Adjustments: 

If none of the Preset enhancements give you the exact enhancement that you want, you can 

create your own custom enhancement using the Strength and Feature Size controls. 

Strength – The Strength adjustment changes how strongly the enhancements are applied to the 

image. Lower Strength settings will give a smoother, less enhanced image, while higher Strength 

settings will give a sharper, higher-contrast image. 

Feature Size – The Feature Size adjustment changes the size of the image details that are 

optimized. Lower Feature Size settings highlight edges and smaller features with sharp contrast 

changes between small areas, while higher Feature Size settings give smoother images with sharp 

contrast changes between larger areas. Be aware that image noise can look like small features, so 

the very low Feature Size settings may enhance that noise and produce a “grainy” image. 

Note that Prof. Suni AI remembers the last settings used, so the next time the Advanced Imaging 

Module is selected, the custom values will be recalled and used as the default Advanced Imaging 

Module settings. 

Applying the Selected Enhancement: 

Once you are satisfied with what you see in the Advanced Imaging Module’s Preview Window, 

simply click on the OK button to apply the enhancements to the full-sized image. 

Remember: once saved, the Advanced Imaging Module enhancements can not be reversed! We 

recommend that you save the enhanced image to a new file name using Prof. Suni AI’s “File – 

Save As” menu command. 


30

INTEGRATing Prof. Suni AI with your Practice 

Management Software 

Your Prof. Suni AI software includes a useful utility called the NAME GRABBER. This utility 

allows for quick and easy importing of Patient Data, including names and other information. 

The Name Grabber function allows users to IMPORT useful patient data from other, thirdparty 

applications. Here’s an example: Imagine that you currently have thousands of patients 

entered (stored) in a Practice Management Software program. 

Figure 25: the Name Grabber Icon (at the bottom-right corner of the taskbar) 

It would be laborious and time-consuming to have to re-enter all of that data into your Prof. 

Suni AI program. So we’ve made it easy. The Name Grabber works by collecting data about 

a patient, and then importing that data into the Prof. Suni AI application. For example, if you 

were about to capture a series of X-Ray images on a patient named John Smith, you may not 

want to have to manually enter or type all of that patient’s information into Prof. Suni AI, since 

that information already exists in your Practice Management software. So, you would use the 

Name Grabber to IMPORT that data for John Smith. 

After installing the Prof. Suni AI software, you will notice that at bottom right corner of your 

taskbar (called the “system tray”), you have a collection of icons. One of those icons is shown as 

“NG”. That is the Name Grabber. 



31

To use the Name Grabber, perform the following steps: 

1. Open your Practice Management application (that’s the one that stores all of your 

existing patient data, including names, appointment dates, etc.) 

2. Select any patient, and OPEN that patient. Note: it’s important that the patient be 

displayed in his or her own window. The Name Grabber will work properly ONLY if the 

patient’s name is displayed at the TOP of a separate window. Most Patient Management 

programs operate in this way. 

3. Click ONCE on the Name Grabber ICON in the bottom-right corner of your 

computer’s Taskbar. 

4. The Prof. Suni AI application will be launched, or brought to the front of your display. 

5. You will be presented with a dialog box in which the name (and possibly other data) 

will be displayed, specific to the patient that you’ve selected elsewhere. 

6. You should verify that the name is correct, and make any modifications that are 

required. You may add additional information in any blank fields, but you are NOT 

required to fill out fields. 

7. Click OK to add this patient to the Prof. Suni AI application. 

Remember: a PATIENT is only added once. If you click the Name Grabber icon when a patient 

is active in your Practice Management software, and that patient has ALREADY been imported 

into Prof. Suni AI, the Name Grabber will automatically switch to the Prof. Suni AI program, 

and “open” the appropriate patient record for you! 

Most practices find it useful and time-saving to use the Name Grabber function when capturing 

images in the Prof. Suni AI program. Generally, you’ll be able to import information with one or 

two mouse clicks, saving valuable time and redundant data entry. 

Important: The Name Grabber is CUSTOMIZABLE. If you right-click on the NG icon in your 

Taskbar, you’ll find that you have a number of options relative to customizing the behavior of 

the Name Grabber. This is a valuable tool in some cases, as it allows you to configure the Name 

Grabber to capture more than just the name of the patient. 

Remember: the Name Grabber is always available. It’s in the Taskbar on the lower-right corner 

of your computer’s display. Each operatory or client workstation should have a Name Grabber 

icon in the Taskbar. 


32

USING SENSOR HOLDERS 

Your SuniRay system is shipped with sample starter kit(s) of Sensor Holders. It is recommended 

that you become familiar with the use of sensor holders when working with Suni sensors. 

Practiced and consistent use of holders will generally ensure optimal image quality, as well as 

greater patient comfort. 

IMPORTANT: Each sensor holder kit comes with its own set of instructions and documentation. 

It is important to review and understand the instructions specific to the sensor holder 

that you are using; it will contain exact and comprehensive information relative to proper 

placement, use and configuration of the sensor holders and related components. 

Note: Other sensor holders are available from a number of companies, which may vary in setup, 

configuration, and use. Users should follow the instructions and guidelines set forth by the 

product’s manufacturer. Ensure the holders you choose do not damage the sensors such that 

you do not void the warranty. 

General Guidelines for Using Sensor Holders: 

• Select the sensor holder to be used. Sensor holders are usually specialized, with some 

types best suited for Posterior placement, some for Anterior placement, others for 

Bitewings (horizontal or vertical), etc. We recommend that you become familiar with 

the sensor holder pieces, and how each piece is designed for optimum placement. 

• Always protect the sensor with a plastic sheath to avoid cross-contamination between 

patients. 

• Some sheath types have a paper backing, and if so, remove if applicable. 

• Always discard the sheath and any disposable portions of sensor holder after each use. 

• Disinfect any reusable parts as directed by the manufacturer’s instructions. 

• Visually inspect the assembled sensor / holder unit and verify the entire sensor surface 

will exposed to X-Rays when the X-Ray unit is properly positioned with respect to the 

holder. The entire sensor surface must be exposed to properly capture the image. 

• Additional or replacement sensor holders for may be purchased directly from Suni, 

using the part numbers listed on page 7. 

IMPORTANT: Each sensor holder kit comes with its own disinfection instructions. It is 

crucial to review and understand the instructions specific to the sensor holder that you are 

using; it will contain exact and comprehensive information on how to clean your holder so that 

it is completely sterilized without damage to the holder. 

General Guidelines for Cleaning and Sterilization 

1. Disassemble the part(s). 

2. Remove debris from the components with hot water and soap. 

3. If autoclaving is allowed, autoclave and cycle per autoclave manufacturer’s instructions. 

Bag the components before autoclaving. 

4. DO NOT exceed the manufacturer’s maximum autoclaving temperature. 

5. DO NOT rest plastic pieces against the autoclave wall. 

6. Unless instructed by the manufacturer, DO NOT use phenol-based glutaraldehyde. 



33

7. Unless instructed by the manufacturer, DO NOT use special application cleaners or 

ultrasonic cleaners. 

8. Unless instructed by the manufacturer, DO NOT clean with chemicals. 

9. Unless instructed by the manufacturer, DO NOT CHEMICLAVE or DRY HEAT 

STERILIZE. 

10. NOTE: all plastic parts have a limited life, and will show some discoloration when 

sterilized by any method. 

IMPORTANT NOTES 

Precautions 

The computer should be located within 6 feet of the patient. The sensor cable is 3 feet in length, 

and the USB cable is 15 feet in length, and the combined length should allow access from any 

configuration. All precautions normally observed in making conventional radiographs must also 

be followed when making direct digital radiographs. Patients must be properly protected with 

lead aprons and thyroid collars. Technicians must follow normal radiation hygiene procedures. 

Users should thoroughly familiarize themselves with the proper use of the SuniRay system, 

especially when making a series of radiographs. 

Maintenance 

Components of the SuniRay Digital Radiography System are made with high quality materials. 

Only Suni Medical Imaging personnel are qualified to perform service on the product. Unauthorized 

repair may void applicable warranties. Normal care and maintenance will result in many 

years of full service. 

Inspect the sensor before each use. If the sensor has any damage to the cable insulation such that 

the wiring may be exposed or the sensor enclosure is damaged, cracked or broken in any way, DO 

NOT USE THE SENSOR and contact your dealer or the factory for repair. 

Wipe the USB cables weekly using a towel dampened with a disinfecting agent such as Cidex, 

Sporox II, or pdCare 3.4% Glutaraldehyde. Ensure all cables are disconnected from the computer. 

Never immerse sensors, cables, or the USB interface in any solution. 

EMC STATEMENT 

Type II Class Equipment 

Accessories equipment connected to the analog and digital interfaces must be certified to the 

respective IEC standards (i.e. IEC 950 for data processing equipment and EN60601-1-1-2:2001 

for medical equipment.) Furthermore all configurations shall comply with the system standard 

EN60601-1-1-2:2001. Everybody who connects additional equipment to the signal input or signal 

output configures a medical system, and is therefore, responsible that the system complies with 

the requirements of the system standard EN60601-1-1-2:2001. If in doubt, consult the technical 

services department or your local representative. 

This equipment has been tested and found to comply with the limits for medical devices to the 

IEC 601-1-1-2:2001. These limits are designed to provide reasonable protection against harmful 

interference in a typical medical installation. This equipment generates, uses and can radiate 

radio frequency energy and, if not installed and used in accordance with the instructions, may 

cause harmful interference to other devices in the vicinity. However, there is no guarantee that 

interference will not occur in a particular installation. If this equipment does cause harmful interference 

to other devices, which can be determined by turning the equipment off and on, the user 

is encouraged to try to correct the interference by one or more of the following measures: 


34

• Reorient or relocate the receiving device 

• Increase the separation between the equipment. 

• Connect the equipment into an outlet or a circuit different from that to which the other 

device(s) are connected. 

• Consult the manufacturer or field service technician for help. 

Follow local governing ordinances and recycling plans regarding disposal or recycling of 

device components. 

1. The Medical Electrical Equipment needs special precautions regarding EMC and needs to be installed and put into 

service according to the EMC information provided in the accompanying documents: 

2. Portable and Mobile RF communications equipment can affect Medical Electrical Equipment. 

The use of accessories, transducers and cables other than those specified, with the exception of transducers and cables sold 

by the manufacturer of the SuniRay Digital Radiography System as replacement parts for internal components, may result 

in the increased emissions or decreased immunity of the SuniRay Digital Radiography System. 

The SuniRay Digital Radiography System should not be used adjacent to or stacked with other equipment, and that if adjacent 

or stacked use is necessary, the SuniRay Digital Radiography System should be observed to verify normal operation in 

configuration in which it will be used. 

Guidance and manufacturer’s declaration – electromagnetic emissions 

The SuniRay Digital Radiography System is intended for use in the electromagnetic environment specified 

below. The customer or the user of the SuniRay Digital Radiography System should assure that it is used in 

such an environment. 

Emissions test Compliance Electromagnetic environment – guidance 

RF emissions 

CISPR 11 

Group 1 

The SuniRay Digital Radiography System uses RF energy 

only for its internal function. Therefore, its RF emissions 

are very low and are not likely to cause any interference 

in nearby electronic equipment. 

RF emissions 

CISPR 11 

Class A 

The SuniRay Digital Radiography System is suitable for 

use in all establishments other than domestic and those 

directly connected to the public low-voltage power supply 

network that supplies buildings used for domestic 

purposes. 

Harmonic Emmisions 

IEC 61000 3-2 

Class A 

N/A 

Voltage Fluctuations 

Flicker Emmisions 

IEC 61000 3-3 

Complies 

N/A 



35

Guidance and manufacturer’s declaration – electromagnetic immunity 


below. The customer or the user of the SuniRay Digital Radiography System should assure that it is 

used in such an environment. 

Immunity Test 

IEC 60601 test level 

Compliance 

Level 

Electromagnetic environment – guidance 

Portable and mobile RF communications 

equipment should be used no closer to any 

part of the SuniRay Digital Radiography 

System, including cables, than the recommended 

separation distance calculated from 

the equation applicable to the frequency of 

the transmitter. 

Recommended separation distance 

d = [3,5] √P 

V1 

Conducted RF 

IEC 6100-4-6 

Radiated RF 

IEC 6100-4-3 

3 Vrms 

150 kHz to 80 MHz 

3 V/ m 

80 MHZ to 2.5 GHz 

[V1] V 

[E1] V/ m 

d = [3,5] √P 80 MHz to 800 MHz 

E1 

d = [7] √P 800 MHz to 2.5 GHz 

E1 

where P is the maximum output power rating 

of the transmitter in watts (W) according to 

the transmitter manufacturer and d is the recommended 

separation distance in metres (m). 

Field strengths from fixed RF transmitters, as 

determined by an electromagnetic site survey, 

ª should be less than the compliance level in 

each frequency range.b 

Interference may occur in the vicinity of 

equipment marked with the following symbol: 


36

Guidance and manufacturer’s declaration – electromagnetic immunity 


below. The customer or the user of the SuniRay USB Interface should assure that it is used in such 

an environment. 

Immunity Test 

Electrostatic discharge 

(ESD) 

IEC 61000-4-2 

IEC 60601 test 

level 

± 6k V contact 

± 8k V air 

Compliance 

Level 

± 6k V contact 

± 8k V air 

Electromagnetic environment – guidance 

Floors should be wood, concrete or ceramic 

tile. If floors are covered with synthetic material, 

the relative humidity should be at least 

30 %. 

NOTE 1 At 80 MHz and 800 MHz, the higher frequency applies. 

NOTE 2 These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption 

and reflection from structures, objects and people. 

a Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones 

and land mobile radios, amateur radio, AM and FM radio broadcast and TV broadcast cannot be 

predicted theoretically with accuracy. To access the electromagnetic environment due to fixed RF 

transmitters, an electromagnetic site survey should be considered. If the measured field strength in the 

location in which the SuniRay Digital Radiography System is used exceeds the applicable RF compliance 

level above, the SuniRay Digital Radiography System should be observed to verify normal operation. 

If abnormal performance is observed, additional measures may be necessary, such as re-orienting 

or relocating the SuniRay Digital Radiography System. 

b Over the frequency range 150 kHz to 80 MHz, field strengths should be less than[V1] V/m. 



37

Recommended separation distances between 

portable and mobile RF communications equipment and the Suni USB Module 

The SuniRay Digital Radiography System is intended for use in an electromagnetic environment 

in which radiated RF disturbances are controlled. The customer or the user of SuniRay Digital 

Radiography System can help prevent the electromagnetic interference by maintaining a minimum 

distance between portable and mobile RF communications equipment (transmitters) and the SuniRay 

Digital Radiography System as recommended below, according to the maximum output power of the 

communications equipment. 

Separation distance according to frequency of transmitter 

m 

Rated maximum output power of 

transmitter 

W 

0,01 

0,1 

1 

10 

100 

150 kHz to 80 MHz 

d = [3,5] √P 

V1 

80 MHz to 800 MHz 

d = [3,5] √P 

E1 

800 MHz to 

2.5 GHz 

d = [7] √P 

E1 

For transmitters rated at a maximum output power not listed above, the recommended separation 

distance d in metres (m) can be estimated using the equation applicable to the frequency of the 

transmitter, where P is the maximum output power rating of the transmitter in watts (W) according to 

the transmitter manufacturer. 

NOTE 1 At 80 MHz and 800 MHz, the separation distance for the higher frequency range applies. 

NOTE 2 These guidelines may not apply in all situations. Electromagnetic propagation is affected by 

absorption and reflection from structures, objects and people. 


38

Minimum System Requirements 

Pentium, 1.2GHz or higher—IEC 60950 Certified (and certified to CISP12-22 Class B) 

512MB RAM 

Windows XP/Windows Server 2003/Windows Vista Business 

40GB HD (100MB free HD space minimum) 

CD-ROM Drive 

Available USB 2.0 High-Power Port 

16-bit Color video with resolution display of 1024x768 (or higher) 

Operating Conditions: 

This equipment is rated for continuous use. 

Operating Temperature and Humidity +18C to +40C with a RH of 10-95%. 

This equipment is not suitable for use in the presence of flammable mixtures. 

Using the System: 

The product shall be used in accordance to the directions and recommendations in the User 

Guide. User shall make no attempt to modify or alter the equipment. 

Explanation of symbols: 

Symbols in the SuniRay Digital Radiography System Label identify the product as having met 

requirements within the US and for International markets. The “CE” symbols are examples of this 

type of mark. Other symbols provide technical or other information. 

This symbol indicates a notice to the user recommending 

that the user guide be referenced for additional information 

on the use of the product. 

This symbol indicates that this product is BF-Type 

Equipment. 

This symbol indicates that certain items (such as protective 

sheaths) must only be used once and then must be 

discarded. 

This symbol indicates the product is a Class II electrical 

appliance and is double-insulated to prevent electric shock. 

This symbol indicates that the product must be disposed of 

in accordance with local regulations. 

This symbol is a marker to indicate the name and address of 

the product’s manufacturer. 



39

LIMITED WARRANTY 

THIS LIMITED WARRANTY CONTAINS THE ONLY WARRANTY PROVIDED BY SUNI MEDI- 

CAL IMAGING, INC. (“SUNI”) RELATING TO THE SUNIRAY DIGITAL RADIOGRAPHY SYSTEM, 

WHICH INCLUDES SENSORS AND USB INTERFACE ELECTRONICS (THE “PRODUCT”) AND 

ANY SERVICES PROVIDED BY SUNI RELATING TO THE PRODUCTS. THIS LIMITED WARRANTY 

SUPERSEDES ALL PRIOR AND CONTEMPORANEOUS AGREEMENTS, DEALINGS AND NEGO- 

TIATIONS RELATING TO THE SUBJECT MATTER OF THIS LIMITED WARRANTY. NO WAIVER, 

MODIFICATION, ALTERATION OR AMENDMENT OF THIS LIMITED WARRANTY OR ANY POR- 

TION HEREOF SHALL BE EFFECTIVE UNLESS MADE IN WRITING, DATED AND SIGNED BY A 

DULY AUTHORIZED REPRESENTATIVE OF SUNI. 

(1) Suni warrants to the original purchaser that the Product will be free from material defects in material 

and workmanship for a period of 2 years from the date of original purchase from Suni or its authorized 

distributor (the “Warranty Period”). During the Warranty Period, Suni will repair Product that fails to meet 

the foregoing Limited Warranty in any material respect (or at its option, replace such Product with a new 

or reconditioned Product or a product with equivalent or better capabilities as the Product) at no charge. 

Any replacement or repaired Product will be warranted for the remainder of the original Warranty Period. 

All Products or parts replaced become Suni property. If neither repair or replacement is reasonably available, 

Suni may elect instead, at its option, to accept return of the Product and refund the purchase price of 

the Product. This Limited Warranty only covers the hardware components of this Product. This Limited 

Warranty does not cover, and Suni is not responsible for, any software that may be used with this Product. 

This Limited Warranty extends only to the original purchaser and is not transferable to anyone else. Fill 

out the bottom of this Limited Warranty and mail a copy along with a copy of the bill of sale to the address 

indicated. 

(2) To obtain warranty service you must: (a) obtain a return materials authorization number (RMA#) 

from Suni , and (b) deliver the Product, in accordance with the instructions provided by Suni, along with 

proof of purchase in the form of a copy of the bill of sale including the Product’s serial number, contact 

information, RMA# and detailed description of the defect, freight prepaid, in either its original factory 

package or packaging providing the Product with a degree of protection equivalent to that of the original 

factory packaging. Suni is not responsible for any damage to the Product during transportation. Be sure to 

remove all parts, options, holders and attachments prior to delivering the Product. Suni is not liable for any 

loss or damage to such items. 

(3) This Limited Warranty does not cover any consumables supplied with this Product, cosmetic 

damage, damage due to (a) acts of God, accident, misuse, abuse (including biting of the Product or other 

rough treatment), negligence, abnormal or unusually heavy use, causes external to the Product such as 

but not limited to excessive heat or humidity, or modifications to this Product, (b) improper installation, 

operation, testing, or maintenance of this Product, (c) power failure or connections to improper voltage 

supply, or (d) attempted repair by any party other than Suni. This Limited Warranty does not apply when 

malfunction results from the use of the Product in conjunction with accessories, products or ancillary 

or peripheral equipment not provided by Suni, or where it is determined by Suni that the Product itself 

complies with the Limited Warranty. This Limited Warranty does not apply if the Product: is damaged by 

Electrostatic Discharges (ESD); is damaged as a result of autoclaving the sensor; is immersed in any liquid 

such as disinfectants, alcohol or any other liquid; sustains damage to internal components; is damaged as 

a result of shock impact (such as dropping the Product); or is damaged as a result of clamping the Product 

(sensor) with hemostats or other utensils that deform, dent or bend the enclosure. This Limited Warranty 

does not cover damage to the cable as a result of (i) stretching, pulling or bending of the cable leading to 

damage; (ii) cuts, abrasions, severe bend radius, or other use of the cable that exposes internal conductors 

or causes discontinuity of the internal conductors; or (iii) damage to the cable connectors as a result of 

improper insertion into the USB Interface electronics, or pulling of cable resulting in a disconnect of internal 

components. This Limited Warranty is invalid if the Product is used for purposes other than the use 

intended by Suni. This Limited Warranty is invalid if the factory-applied serial number has been defaced, 

altered, obliterated or removed from the Product. 

(4) Suni shall not be liable under this Limited Warranty if Suni: (a) cannot reproduce the alleged defect 

in its testing and examination of the Product, (b) discovers that the Product is excluded from coverage 

under this Limited Warranty for any reason, or (c) determines that the alleged breach of this Limited Warranty 

was caused by use of the Product in a manner contrary to the usage guidelines contained in the User 

Guide for the Product provided by Suni. 


40

(5) Extended warranties for sensors may be available from Suni for an additional charge at the time of 

purchase. Products delivered for warranty service under an extended warranty must be accompanied with 

proof that the Product was purchased with an extended warranty. Extended warranty information must be 

on record at Suni (serial number of product under warranty and purchaser), including proof of payment 

in full for such extended warranty, or extended warranty service will not be honored. Extended warranties 

are only extended to original purchaser and are not transferable to anyone else. Coverage under extended 

warranties is the same, and is subject to the same restrictions and conditions, as the original warranty coverage 

described herein. Suni will honor extended factory warranties purchased from its authorized dealers 

and distributors that have gone out of business during the extended warranty period, provided that the 

customer does provide a completed copy of this document to Suni, serial number of the extended warranty 

item along with proof of payment in full or the serial number for such extended warranty. 

(6) Repair, replacement or return/refund as provided under this Limited Warranty is the sole and 

exclusive remedy of the customer for any breach thereof. TO THE FULL EXTENT ALLOWED BY LAW, 

THE FOREGOING LIMITED WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU 

OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN 

FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, 

TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SAT- 

ISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON INFRINGEMENT, 

ALL OF WHICH ARE EXPRESSLY DISCLAIMED. SUNI NEITHER ASSUMES NOR AUTHORIZES 

ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE 

SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. 

(7) TO THE FULL EXTENT ALLOWED BY LAW, SUNI ALSO EXCLUDES FOR ITSELF AND ITS 

SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLI- 

GENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES 

OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMA- 

TION OR DATA, LOSS OF USE OF PRODUCT, OR OTHER FINANCIAL LOSS ARISING OUT OF OR 

IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, 

FAILURE, OR INTERRUPTION OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF 

SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPLACEMENT, REPAIR, OR REFUND OF THE 

PURCHASE PRICE PAID FOR THE PRODUCT BY CUSTOMER, AT SUNI’S OPTION. THIS DIS- 

CLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED 

HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. Any implied warranty which cannot be disclaimed 

shall be limited in duration to the minimum duration required by applicable law or the Warranty Period, 

whichever is greater. This Limited Warranty gives you specific legal rights and you may have other rights, 

which vary, from jurisdiction to jurisdiction. Some jurisdictions do not allow the exclusion or limitations 

of special, incidental or consequential damages or limitations on how long a warranty lasts, so the above 

exclusion and limitation may not apply to you. 

(8) This Limited Warranty shall be governed by the laws of the State of California, U.S.A. excluding 

its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International 

Sale of Goods. 

Date Purchased: _________________ 

Serial (s) #____________________ 

Name: ___________________________ 

Address: _________________________ 

City: ____________________ 

State: ___________________ 

Zip Code: ________________ 



41

Limitation of Liability 

Notwithstanding anything to the contrary herein, in no event shall Suni or any of its officers, 

directors, employees or agents be liable for any indirect, incidental, special, punitive or 

consequential damages, whether foreseeable or unforeseeable, of any kind whatsoever, 

including without limitation lost profits, loss of goodwill, loss of use of the product, costs of 

substitute products, arising from or relating to your use of the Suni products or any periods 

of downtime of the Suni products (regardless of cause of the downtime), or otherwise in 

connection with the sale of delivery of Suni’s products. The limitation in this paragraph shall be 

the full extent of Suni’s liability to you, whether the action is brought by reason of any breach of 

any representation or breach or failure of warranty or any other cause, including by reason of 

negligence, strict liability, or any other cause of action or claim for relief. 


42

TroubleShooting your SuniRAY system 

Q: I’m trying to capture an X-RAY image, but when I trigger the X-RAY unit, nothing 

happens. What’s the problem? 

A: Please ensure that you have the USB Interface properly connected to the USB PORT on the 

BACK of the computer. Avoid using front-facing USB ports on your computer. Check to ensure 

that the USB cable is fully seated in the USB Interface’s USB port. 

Q: I’ve connected the USB Interface to my computer system, and I’m seeing a dialog 

indicating that “Windows has found new hardware”. I’ve already installed the driver, 

though. Why do I have to install the driver again? 

A: If you have moved the USB Interface, and connected it again using a DIFFERENT USB Port, 

then Windows will prompt you to install the driver again. Please insert the Prof. Suni AI CD, 

and proceed with the driver installation, following the prompts. (see page 17) 

Q: I’m using the Name Grabber utility to “bridge” between my Practice Management 

application and Prof. Suni AI. But when I click on the Name Grabber Icon, I see a 

message indicating that “no patients were found” What’s the problem? 

A: Normally, this means that the user is displaying the Patient information (in the Practice 

Management program) in the incorrect window. To resolve this, simply select a patient, and 

open that patient in the Chart window (if possible), or another display window in your Practice 

Management program. Click the Name Grabber icon after selecting the patient in a new display 

window. 

Q: I’d like to add additional licenses to the Prof. Suni AI program. How do I do this? 

A: Select TOOLS > ADVANCED OPTIONS > RE-REGISTER APPLICATION > ADD NEW 

REGNUM. 

Q: I can’t activate my Prof. Suni AI software because I don’t have internet access. What 

should I do? 

A: Simply complete the licensing of your Prof. Suni AI software by clicking the “DONE” button, 

which will become active when you’ve entered your registration number in the appropriate 

field. You can avoid “activating” your software, if you don’t have internet access. 



43

Q: When installing the Prof. Suni AI software, I’m seeing an error message referencing 

an “MDAC” problem or error. What should I do? 

A: You should install the software onto the SAME SERVER, but FROM a different client 

workstation. Simply take the Prof. Suni AI installation CD to another computer on your 

network, and install to the server by browsing across the network. In short, you will be running 

the CD on a client, but installing onto a server. You will note that during the installation, you 

have the ability to browse to a drive or volume other than the default (C:\) drive. 

Q: Every time I open the Prof. Suni AI program, I have to “set” the toolbar size, the datadrill 

location and a few other options; Why do I have to keep doing this? 

A: This occurs only when the client workstation in which you are working does NOT have 

permission to write data back to the server (or location in which the Prof. Suni AI application 

is installed). To resolve this, you should check/verify your permissions, and ensure that you can 

read and write data both to and from the server or shared directory/volume. 

Q: I don’t see a Name Grabber Icon in the system tray; what happened? 

A: Normally, this means that the Name Grabber utility wasn’t properly installed on the client 

workstation(s). To resolve this, simply go to each client workstation computer, browse to the 

server, locate the Prof. Suni directory, and double-click the Name Grabber.exe file. You will be 

prompted to determine whether you’d like the Name Grabber to start automatically each time 

the computer restarts; select “YES”. The Name Grabber icon will appear in the bottom-right 

corner of your display. 


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TECHNICAL SUPPORT AND CUSTOMER SERVICE 

Suni is committed to providing comprehensive technical support and customer service for all 

Suni systems. We encourage users to contact us with questions, or to obtain technical 

information regarding the performance of Suni products. 

1.800.GETSUNI / 1.800.438.7864 

In addition to providing phone-based technical support, Suni offers high-priority e-mail support, 

in which we strive to answer your questions quickly, via e-mail. Please contact us at: 


Additionally, Suni offers technical support from the Suni Website. Users will find useful 

information regarding the performance of Suni products, frequently-asked questions, application 

updates, and more: 

www.suni.com/support 

1.800.GETSUNI / 1.800.438.7864 


www.suni.com 

Manufacturer 

Suni Medical Imaging, Inc. 

6840 Via Del Oro 

San Jose, CA 95119 

Unites States of America 



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SLCS-232 / SuniRay User’s Guide PN#900-0569 05/06/08

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