to view the RN4CAST symposium presentation
to view the RN4CAST symposium presentation
to view the RN4CAST symposium presentation
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PATIENT SATISFACTION IN THE US<br />
Patients’ perception of hospital care in <strong>the</strong> United States<br />
Ashish K. Jha et al., The New England Journal of Medicine, 2008<br />
“The same characteristics that lead <strong>to</strong> high nurse-staffing levels may be<br />
associated with better experiences for patients.”<br />
� Quality of care was consistently better in hospitals that received high<br />
HCAHPS ratings.<br />
� Specific areas for improvement: nursing care, communication about<br />
medications, pain control and provision of clear discharge<br />
instructions.<br />
ICN CONFERENCE AND CNR, 2-8 MAY 2011 MALTA<br />
WWW.<strong>RN4CAST</strong>.EU<br />
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