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PATTERSON AUTO GROUP

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End-to-End<br />

Solutions<br />

Patterson VIP comes complimentary on every vehicle<br />

sold. Whether buying new or used, Patterson customers<br />

receive complimentary oil changes<br />

and tire rotations. Additionally,<br />

Patterson VIP customers receive<br />

roadside assistance benefits that<br />

auto-renew every time they bring their<br />

vehicle in for their complimentary<br />

oil changes and tire rotations. VIP<br />

roadside assistance includes alternate<br />

transportation and tire protection,<br />

where Patterson will replace or repair<br />

a tire damaged by a road hazard.<br />

With the combination of product innovation and the<br />

implementation of revamped procedures, training and<br />

recruiting methodologies, Patterson Auto Group came out on<br />

the other side of the Great Recession with the honed muscles<br />

and habits of a professional athlete. The Auto Group not<br />

only increased sales, but also lived up to its brand promise<br />

“The Patterson Difference” in one of the toughest economic<br />

recessions since the Great Depression.<br />

Throughout both the oil recession of 1979 and the Great<br />

Recession spanning 2008 through 2010, and all the ups and<br />

downs in between, EFG Companies has provided Patterson<br />

Auto Group with the innovation and client engagement<br />

necessary to not only weather the storms, but also remain a<br />

top volume dealer in its area for the last three decades.<br />

6

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