Energy

Ministry of
Energy
Emergency Management Ontario

Preface
This document was prepared by the Ministry of Energy (ENERGY) and Emergency
Management Ontario (EMO). In the course of preparing this document, the Ministries
requested and received information from various industry participants. However,
the views and statements in this document are entirely those of the Government
of Ontario. They are not attributable to any industry participants.
EMO, part of the Ministry of Community Safety and Correctional Services, in conjunction
with ENERGY, have developed this fuel distribution Protocol in the event
of a declared Provincial emergency with a fuel shortage.
EMO and ENERGY received information from the Ontario Division of the Canadian
Petroleum Products Institute (CPPI), and on an individual basis, from the four major
oil companies (Imperial Oil, Shell, Suncor, and Ultramar) operating in Ontario
that CPPI represents, as well as other oil companies. The information received
from CPPI was generic publically available information about how the industry operates.
In addition, individual oil companies provided information to ENERGY under
strict confidence on a one on one basis.
This Protocol also incorporates resources of independent petroleum marketers that
are represented by the Canadian Independent Petroleum Marketers Association
(CIPMA). CIPMA members operate hundreds of retail fuel outlets throughout Ontario.
CPPI members are responsible for all the refining and much of the distribution
operations in Ontario. CPPI members, CIPMA members and independent operators
not represented by any other association, all have retail operations in Ontario.
In order to ensure compliance with the Federal Competition Act, CPPI has requested
and EMO and ENERGY have agreed that they will seek any competitively
sensitive information they require from oil companies on an individual basis,
and will maintain all such information in strict confidence.
No competitively sensitive information from any oil company may be shared with
any other oil company.
Competitively sensitive information includes, but is not limited to, information on
pricing, market shares, customers, sales or marketing strategy, production levels
or capacity, inventory levels, channels or methods of distribution, supply and demand
levels, margins or prices at which products are resold, and responses to
bids or tenders. It may also include information about the capability and capacity
of facilities.
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Table of Contents
1.0 Introduction................................................................................................................ 4
2.0 Aim............................................................................................................................ 4
3.0 Authority..................................................................................................................... 4
4.0 Compliance with Federal ‘Energy Supplies Emergency Act’..................................... 4
5.0 Imminent Fuel Shortage............................................................................................ 4
6.0 Response Plan.......................................................................................................... 4
7.0 Notification................................................................................................................. 7
8.0 Communications........................................................................................................ 5
9.0 Emergency Management and Civil Protection Act.................................................... 5
10.0 Plan Review………………………………………………………………………………... 5
Appendix
A Critical Infrastructure Sectors……………………………………………………………. 6
B Best Practices - for Critical Infrastructure Owners/Operators and Communities….. 7
Business Continuity Plans……………………………………………………………….. 7
Recommendations Regarding Stationary Emergency Power Generators………….. 7
Critical Infrastructure Response Vehicles………………………………………………. 8
C Fuel Capacity at Community Levels…………………………………………………….. 8
D Designated Emergency distribution Terminals…………………………………………. 9
E Temporary Waivers from Governments………………………………………………… 10
F Stakeholder Responsibilities…………………………………………………………….. 11
Emergency Management Ontario……………………………………………………….. 11
Ministry of Energy…………………………………………………………………………. 12
Canadian Petroleum Products Institute…………………………………………………. 12
Canadian Independent Petroleum Marketers Association (CIPMA)..………………. 13
Pipeline Operators………………………………………………………………………... 13
Individual Oil Companies…………………………………………………………………. 13
Communities……………………………………………………………………………….. 13
Critical Infrastructure Owners and Operators………………………………………….. 14
Ministries…………………………………………………………………………………... 14
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Ontario Government Emergency Fuel Distribution Protocol
1.0 Introduction
For the purposes of this Protocol,
„fuel‟ refers to refined petroleum
products, such as gasoline,
diesel, jet fuel and heating
oil but not crude oil.
A fuel supply shortage can be
caused by failures in the distribution
system (e.g. due to
truckers‟ protests) and/or major
disruptions to refinery operations (e.g. significant
electrical outages or fire). During a declared emergency,
supplies of fuel may become a government
controlled commodity in order for communities and
critical infrastructure (CI) sectors to maintain essential
services.
2.0 Aim
The Protocol outlines how communities and designated
CI sectors (Appendix A) will work towards prioritized
fuel distribution in the event of a shortage in a
declared Provincial emergency.
3.0 Authority
This Protocol is executed under authority prescribed
by Ontario‟s Emergency Management and Civil Protection
Act and its regulations.
4.0 Compliance with Federal ‘Energy Supplies
Emergency Act’
In the event that the Governor in Council implements
the Federal „Energy Supplies Emergency Act’ [R.S.
1985, c. E-9] in response to an exceptionally severe
interruption in the supply of crude oil, this Provincial
Protocol will be subject to and comply with any applicable
measures that may result.
5.0 Imminent Fuel Shortage
Should a potential fuel shortage be the predictable
result of circumstances that allow for advance notice,
individual CPPI members shall advise ENERGY. In
turn, ENERGY shall notify the Provincial Emergency
Operations Centre (PEOC) Duty Operations Officer.
Should a fuel shortage be the sudden result of circumstances
that provide no advance notice, ENER-
4
GY will consult with PEOC and EMO staff to develop
an effective strategy to mitigate the effects of the
shortage.
6.0 Response Plan
EMO and ENERGY have developed a three tiered
escalating response Protocol designed to facilitate
emergency fuel distribution. This Protocol is consistent
with EMO‟s doctrine of a „bottom-up‟ approach,
where communities generally respond to incidents
first before requesting assistance from the Province if
the situation is beyond their capability. Critical infrastructure
sectors are considered to be essential service
providers and users of fuel.
Tier 1: CIs and communities have robust emergency
Plans and are prepared to be self-sufficient for three
days.
Tier 2: Communities and CIs are to assist each other
through prearranged mutual aid assistance agreements.
(Formal or informal agreements between CIs, as well as
between communities, are also recommended.)
Tier 3: The PEOC shall assist CIs and municipalities as
a last resort. PEOC will strategically prioritize requests.
EMO‟s doctrine also calls for individuals, businesses
and communities to prepare for self sufficiency for
three days. The doctrine also recommends that mutual
aid assistance agreements should be developed
as a best practice. CIs and communities should develop
mutual aid agreements because most CIs reside
in the communities they serve and most resources
are at the community level. Therefore, it is of
mutual benefit to both parties. Appendix B highlights
some of the best practices for CIs and communities to
follow.
ENERGY estimates that only a
small percentage of the approximately
3,800 retail gas stations
in Ontario have backup power
generators. ENERGY staff will
obtain information from individual
oil companies to prepare a list
of retailers with backup generators,
which will be kept confidential
by ENERGY Staff. In a declared
emergency, this information
will be used by Ontario

Ontario Government Emergency Fuel Distribution Protocol
Government staff, as required, in a manner which
best preserves public safety and confidentiality.
CI sectors with response vehicles that rely on fuel retailers
and do not have their own fuel depots should
develop mutual aid with communities they serve. CIs
should also develop a list of retailers with backup generators
in the area they serve. They can canvass
branded and independent stations to determine if they
have a generator.
Most communities have a designated emergency fuel
depot with a backup power generator enabling it to
operate during an electricity outage (Appendix C).
These communities have established contracts with
fuel suppliers. In most emergency situations, their
regular supplier should be able to re-supply their fuel
depot provided that the supplier has a robust contingency
plan (see Appendix B for Best Practices for CIs
and Communities).
At Tier 3, the PEOC can assist CIs and communities
with their fuel requests. The PEOC will strategically
prioritize the request and ENERGY will then contact
the applicable CPPI member company emergency
operations centre and attempt to arrange for fuel delivery.
Each oil company has individually designated
emergency fuel distribution terminals in Ontario
(Appendix D).
The PEOC can work with appropriate Ministries to
implement temporary waivers that will provide oil
companies with flexibility to increase fuel supply and
ease a severe shortage situation (Appendix E).
When a community or CI is unable to obtain fuel from
its regular supplier and has exhausted all other resource
options such as an alternate fuel supplier, mutual
aid from other communities, or other resource
options as identified in their emergency plans, they
shall advise the PEOC Duty Operations Officer at
(416) 314-0472 or 1-866-314-0472.
The requesters should provide the following information
to the PEOC: justification of need for priority,
type of fuel, quantity required, expected operational
time before depletion, name of regular supplier, location,
contact information and other relevant information.
8.0 Communications
ENERGY will communicate with individual oil
companies to ensure up-to-date and accurate
information is provided to make appropriate decisions
by Ministry senior management in conjunction
with the PEOC Executive group, and in a
manner that is fully compliant with the Competition
Act.
The Ontario Emergency Management Structure will
provide unified communication messages to all stakeholders
that are consistent, clear, accurate and timely.
9.0 Emergency Management and Civil Protection
Act
It is imperative that CIs and communities develop robust
business continuity plans with strong fuel contingencies.
It is important to utilize all possible re-
invoke emergency powers and orders under Section 7
In a declared Provincial emergency, the Province may
sources before requesting assistance for fuel from the of the Emergency Management and Civil Protection
PEOC at Tier 3, because there may be many requests
from CIs and communities and the PEOC will
Act to control the use and or distribution of fuel.
need to strategically prioritize these requests. Thus,
fuel requests may not be filled on time.
10.0 Protocol Review
Appendix F contains a list of stakeholder responsibilities,
Page 11.
In consultation with stakeholders, this Protocol shall
be reviewed annually and updated as required by
EMO and ENERGY. Any changes will be reviewed by
stakeholders.
7.0 Notification
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Ontario Government Emergency Fuel Distribution Protocol
Appendix A - Critical Infrastructure Sectors
EMO has identified nine critical infrastructure sectors. The PEOC/EMO has not pre-determined the priority
of these nine CI sectors. Depending on the nature of the emergency, priority will be determined at an appropriate
time during a declared provincial emergency by strategic assessment
C o n t i n u i t y o f G o v e r n m e n t
(municipal, provincial and federal governments).
Oil and Natural Gas (oil refineries,
distribution and retail operations; natural
gas distribution).
Electricity (nuclear, hydroelectric and
fossil power generation; electricity
transmission and distribution).
Financial Institutions (Bank of Canada,
banks and trust companies, credit
unions, caisses populaires, Province
of Ontario Savings Office, interinstitution
computer systems, insurance
companies, mutual fund companies,
stock exchanges).
Food and Water (water treatment,
water storage, water monitoring, water
distribution, waste water and sewage
treatment, food production and harvesting,
food processing and distribution,
food inspection and monitoring).
Health (hospitals, ambulance services,
pharmaceuticals, blood services,
and long-term care facilities).
Public Safety and Security (fire
fighting, police and emergency medical
services, emergency operations
and evacuation centres, Centre of Forensic
Sciences, Office of the Chief
Coroner, military facilities, correctional
facilities, search and rescue, flood and
erosion control, pollution monitoring
and public alerting, weather forecasting
and public alerting);
Telecommunications (9-1-1 communications,
telephones, wireless telephones,
pagers, television stations,
radio stations, internet); and
Transportation (highways and
roads, snow removal services, railways,
public transit, airports, aviation
communication and navigation, port
facilities, canals and shipping locks,
movable bridge systems, ferries, marine
communication and navigation,
border controls);
The preceding list is in alphabetical order and not in prioritized order. Nevertheless, it is recognized that most
of the CI sectors will be unable to operate without an ongoing supply of fuel. The list is a generic guide only
and not intended to provide a complete and exhaustive description of all possible essential users in each CI
sector.
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Ontario Government Emergency Fuel Distribution Protocol
Appendix B - Best Practices for Critical
Infrastructure Owners and Operators
& Communities
As part of the emergency planning process, communities
and CIs should consider measures that can be
taken in advance to mitigate the potential effects of a
fuel shortage.
All communities and CIs should have a robust emergency
preparedness and response plan to deal with
threats.
Strategically located sources of auxiliary electrical
power generators with adequate capacity and on-site
fuel reserves can increase the robustness of continuity
of operations.
Ideally, communities and CIs should prepare to be
self sufficient for three days as prescribed by EMO
guidelines.
The development of a robust business continuity plan
(BCP) will enhance the operational resilience of organizations.
Business Continuity Plans
advance of and during a fuel supply disruption.
Ensure clear and concise pre-approved messages
are ready, as well as a means of communicating
them to key stakeholders.
Maintain emergency contact list of critical staff and
stakeholders.
Maintain an emergency operations centre and alternate
site.
Keeping a supply of critical parts / commodities to
ensure continuity of service.
Mutual aid, sharing resources and or expertise
with other organizations.
Keep details of alternative suppliers should primary
supplier fail.
Car sharing or alternative modes of transport for
essential staff.
Lodging facilities for critical staff.
Information technology plan / strategy.
Interdependencies with other CIs / organizations.
Incident management system.
Staff training and awareness.
Weather or seasonal patterns that may affect
BCP.
Review and exercise BCP regularly.
Recommendations regarding Stationary Emergency
Power Generators
BCP should consider and include the following:
Emergency management coordinator to develop
and maintain BCP.
Hazard identification and risk assessment.
Mitigation, preparedness, response and recovery
measures / strategies.
Identify all fuel supply vulnerabilities and prepare
for them.
Establish firm contract with fuel supplier and ensure
supplier has a robust contingency plan. This
could include backup power generators at retail
sites and distribution terminals.
Identify, prioritize and reallocate resources
(including staff) to deliver only critical services and
products.
Reducing fuel usage and conserving where possible.
Improving the resilience of service contracts and
supply chain management (not just fuel but other
supplies the organization needs to deliver its key
services and products).
Establish effective communication with staff, customers,
suppliers and other key stakeholders in
Generators should be properly maintained and
tested under load on a regular basis. Ensure fuel
quality and quantity level are maintained.
CIs and communities should have a firm contract
with a fuel supplier. They should ensure that their
supplier understands that CIs and communities
are a high priority in an emergency situation.
They should also ensure their supplier has a robust
contingency plan. The potential declaration
of a Provincial emergency and the use of force
majeure should be considered in contract discussions.
CIs and communities should consider diversifying
the fuel supplies for their life-safety emergency
and backup generation fleet by including continuously
piped natural gas from the gas utility whose
service is independent of the electrical grid. Retrofitting
existing diesel generators to operate on a
combination of diesel and natural gas, commonly
referred to as bi-fuel or dual-fuel, may be practical.
Its main advantage is to extend the run-time of the
stored diesel fuel inventory and thus increase
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Ontario Government Emergency Fuel Distribution Protocol
resiliency of operations.
Appendix C: Fuel Capability at Community Level
CIs should develop mutual aid assistance agreements
(where possible) with the community in
which they serve. Communities should recognize
that CIs are a priority in the response and recovery
efforts and in most cases, CIs serve in their
communities, thus it is of mutual benefit to both
parties. Agreements between CIs, as well as between
communities, are also recommended.
CI Response Vehicles
Vehicles‟ fuel tanks should be filled to capacity at
the end of each work shift.
A survey was conducted to determine the fuel capability
at the community level in February/March of
2007. The survey was forwarded to all 445 communities
in Ontario via EMO. Responses from the survey
provided a summary of fuel resources at the community
level. The survey was crafted by ENERGY and
CPPI.
Analysis from the responses indicated the following:
168 responses were completed, representing a
response rate of about 38 per cent. This represents
a sufficient sample size that may be indicative
of the fuel resources at the community level.
CIs should develop a list of retail gas stations with
backup power generators in the geographic area
they serve. They can canvass branded and independent
gas stations to determine if they have a
generator. (There are hundreds of stations being
operated by independent owner/operators that are
not represented by CPPI, CIPMA or any other trade
association.)
Consider having a variety of fleet vehicles running
on different fuels. For example, gasoline, diesel,
hybrid, propane, natural gas and electric powered
vehicles would provide greater flexibility and resilience.
CIs should develop mutual aid assistance agreements
with the communities in which they serve.
Agreements between CIs, as well as between communities,
are also recommended.
Most communities have a designated emergency
fuel depot with a backup power generator enabling
it to operate during an electricity outage.
These communities have established contracts
with fuel suppliers. A few smaller communities
rely on private retail outlets, probably due to a lack
of resources. Larger communities have many municipally
operated depots.
Community designated fuel depots mostly provide
service to fire and road maintenance vehicles.
Other first responder vehicles (police, EMS and
utilities) not serviced by a municipal depot likely
use retail outlets or card locks.
Most communities do not have a fuel delivery vehicle
to supply stationary generators at hospitals
and water and sewage treatment plants. They
rely on their fuel supplier for delivery to stationary
generators. A small percentage of communities
have tanks attached to pickup trucks and are able
to deliver to generators.
Most community fuel depots contain regular gasoline
and on-road and off- road diesel. Their depots
contain sufficient supply for their operational
needs, able to sustain their vehicles for a number
of days before the need to refuel storage tanks.
Their usage is generally higher in the winter due
to snow removal operations.
Most communities are receptive to mutual aid
agreements with CI sectors. Some are receptive
to assisting CI sectors without agreements with
their fuel needs in the event of an emergency.
Most communities advised that their own needs
must be fulfilled first before assisting others.
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Ontario Government Emergency Fuel Distribution Protocol
Some communities will not be able to assist because
they do not have a fuel depot or their capacity
is insufficient. The decision to assist CIs
usually needs the approval of their municipal
council.
A small number of communities do not have a
designated emergency fuel depot. They rely on a
local fuel supplier through a contract arrangement
or depend on retail service stations or card lock
facilities to meet their needs.
These results suggest that most communities are fuel
self sufficient for a few days. They are willing to assist
CI sectors provided that their needs are met first.
It is a good practice for CI sectors to arrange mutual
aid agreements with communities, as most CIs serve
communities and most resources reside at the community
level. Therefore, it is of mutual benefit to both
parties.
Appendix D: Designated Emergency Distribution Terminals
Individual oil companies have designated nine terminals for fuel distribution in a Provincial emergency with a fuel shortage.
Designated Emergency Distribution Terminals
Company Terminal Name Terminal Location Hard Wired for Generator
Generator
On Site
Suncor Oakville Oakville Yes Yes
Suncor Thunder Bay Thunder Bay Yes Yes
Ultramar Ltd. Maitland Maitland Yes Yes
Ultramar Ltd. Bracebridge Gravenhurst Yes No
Ultramar Ltd. Sudbury Sudbury Yes No
Shell Canada Sault Ste Marie Sault Ste Marie Yes No
Suncor Metro Depot Toronto Yes Yes
Suncor London London Yes Yes
Imperial Oil Ottawa Ottawa Yes No
Terminal operations adhere to all government regulations/protocols/Technical Standards and Safety
Authority (TSSA) requirements to ensure compliance and safety at all times:
All loading will be performed under the existing oil company specific protocols and procedures
at the facility.
Tank farms will be manned; an operator will inspect for leaks hourly and will have two-way
communications to the office.
All facilities have spill containment facilities, including but not limited to dikes, oil/water separators
and controlled catch basins that comply with the LFHC.
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Ontario Government Emergency Fuel Distribution Protocol
Appendix E: Temporary Waivers from Governments
The following types of temporary waivers from Government
may provide oil companies with flexibility to
increase fuel supply and ease a severe shortage situation.
Other waivers may be available to alleviate an
emergency situation.
Gasoline Volatility Limit
The Ontario Ministry of the Environment can grant a
temporary waiver of the gasoline volatility limit in the
ethanol-in-gasoline regulation to allow the blending of
ethanol with conventional gasoline, (ethanol is normally
blended with a special, low-volatility blendstock
known as RBOB to meet volatility limits) or the use of
other components in gasoline to extend supply.
Liquid Fuels Handling Code
The Technical Standards and Safety Authority (TSSA)
under the Ontario Ministry of Consumer Services can
grant temporary variances under its Liquid Fuels Handling
Code.
Hours of Service Rules for Fuel Haulers
The Ontario Ministry of Transportation can grant temporary
provision to relax hours of service rules for fuel
haulers that could maximize refuelling efficiencies to
help in supply and delivery across the province.
Fuel Oil Regulation
The TSSA under the Ministry of Consumer Services
can grant temporary variances under its Fuel Oil Regulation
(Ontario Regulation #213/01, Technical Standards
and Safety Act, 2000).
The regulation requires a fuel supplier to do a thorough
inspection of a customer's fuel tank before delivering
heating fuels like propane and heating oil. Regardless
of whether the tank is underground or above
-ground, the TSSA regulation requires fuel oil distributors
to inspect all equipment to which they deliver fuel
initially and at least once every 10 years.
A temporary variance could allow a fuel supplier to
deliver to a CI location and waive the need to inspect
the equipment when the location is not their regular
customer. It may not be practical to conduct a thorough
inspection in an emergency situation due to time
and resource constraints.
Federal Fuel Regulations
Fuel regulations under the Canadian Environmental
Protection Act (CEPA) 1999 provide environmental
benefits. Regulations covered include:
Gasoline Regulations: limits on lead and phosphorous
Sulphur in Gasoline Regulations: sulphur limits
Sulphur in Diesel Fuel Regulations: sulphur limits
Fuel Information Regulations No. 1: reporting on
additives and sulphur levels
Future fuels regulations made under Division 4
(Fuels)
Benzene in gasoline limits.
CEPA provides for the possibility of waivers of fuel
regulations. CEPA Section 147 provides for the
granting of temporary waivers to regulations in the
Fuels Division under “prescribed circumstances”.
Since regulations have not been passed to prescribe
such circumstances, granting of waivers cannot be
considered.
There may be circumstances when the Government
of Canada may want to waive the fuel regulation. For
example, in the event of a severe fuel shortage, relaxing
fuel quality requirements may help with fuel supply.
In order to use waivers, a regulation must first be developed
setting out the circumstances under which a
waiver may be granted.
If enabled, waivers would be available only for the
fuels regulations under CEPA‟s Fuels Division.
Waivers cannot be applied to regulations made under
CEPA Toxics Substance Part (Part 5) such as the
Benzene in Gasoline Regulations.
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Ontario Government Emergency Fuel Distribution Protocol
A high threshold is set for waivers:
Waivers would only be possible under extreme
circumstances (e.g. not just for economic reasons).
Should the circumstances occur, granting a waiver
remains at the Minister‟s discretion.
s.147 enables the Minister to waive any of the requirements
of a fuels regulation
Administrative provisions could first be waived,
e.g. reporting
Pollutant limits could later be waived if necessary,
e.g. sulphur content
A waiver is available only under exceptional circumstances
such as when Canada or a province/territory
has declared a state of emergency.
Once an emergency has been declared, the Minister
would then have discretion to grant a waiver. Factors
to be considered by the Minister in granting a waiver:
Does the emergency relate to a fuel supply shortage?
Would the fuel shortage be alleviated by the granting
of a temporary waiver?
Do the benefits of granting a waiver exceed the costs
(e.g. of the resulting impacts on air pollution, the environment
and health of Canadians)?
Implications of granting a waiver and provisions to
mitigate damage.
Appendix F: Stakeholder Responsibilities
EMO/PEOC Responsibilities
EMO to work with ENERGY to ensure that oil sector
critical facilities receive electricity restoration
priority in the event of a disruption, in accordance
with the documented Independent Electricity System
Operator‟s (IESO) Ontario Electricity Emergency
Restoration Plan, where oil refineries and
pipelines are designated as “Priority Customer
Loads”.
Assist communities, ministries and CI sectors with
the development of their respective emergency
fuel contingency plans.
Commissioner of EMO to make recommendations
to the Lieutenant Governor in Council or the
Premier to declare a Provincial emergency.
Commissioner of EMO to make recommendations
to the Lieutenant Governor in Council to implement
emergency powers if necessary.
Commissioner to provide leadership to all facets
of the government‟s emergency management response
and recovery efforts.
Notification to all stakeholders the activation of the
PEOC in a declared emergency.
It is important to note that some fuel made available
under waivers may cause permanent damage to
emissions control equipment on cars and trucks.
Other Federal and U.S. Legislations/
Regulations
The following Federal and U.S. legislations/regulations
would need to be explored:
Ethanol in gasoline waiver.
Truck weight waiver.
Cross border dangerous goods movements.
Export permits from the State of Michigan.
Diesel quality issues.
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Ontario Government Emergency Fuel Distribution Protocol
Provide strategic priority policies for refueling CIs
and communities. Communicate to stakeholders
that CIs are a priority.
Assist in locating backup power generators for fuel
distribution terminals and retail gas stations that
are hard wired to accept a generator, if necessary.
Field Officers to assist communities with their fuel
needs.
Assist CIs and communities in obtaining emergency
fuel through the PEOC. Prioritize fuel requests.
Assist in arranging security and verification of fuel
request at designated major distribution terminals,
if necessary.
Maintain current 24/7 contact list of Community
and Ministry Emergency Management Coordinators.
Coordinate with appropriate Ministries and/or Federal
departments to implement temporary waivers
to provide oil companies with flexibility to increase
fuel supply.
Resolve any issues and/or priorities.
Lead in Ontario CI Assurance Program.
ENERGY Responsibilities
Maintain the ENERGY Emergency Response Plan
which will include provisions for this Ontario Emergency
Fuel Distribution Protocol. The Protocol will
be reviewed and updated as needed, jointly with
EMO.
Participate in the Ontario CI Assurance Program
and other CI activities. Lead for the oil and natural
gas sector network in the CI program.
Liaise with CI sectors, communities, ministries and
other stakeholders to better understand interdependencies,
address issues and assist in the development
of their emergency fuel contingency
plans.
Provide up-to-date primary and alternate ENER-
GY emergency contact information to the PEOC
Duty Operations Officer.
Provide current emergency contact information to
CPPI and its member representatives and other
oil sector stakeholders.
Advise the PEOC of potential or real fuel shortages.
Consult with the PEOC in developing an effective
strategy to mitigate and/or respond to the
effects of the shortage.
Activate ENERGY Ministry Action Group and
Emergency Operations Centre in support of emergency
fuel management operations.
Communicate EMO/PEOC‟s strategic prioritization
guidelines to CPPI members and other oil sector
stakeholders.
Liaise between the PEOC and CPPI members
with regard to filling fuel requests. Assist in resolving
issues.
ENERGY to work with the Independent Electricity
System Operator (IESO) to ensure that oil sector
critical facilities receive electricity restoration priority
in the event of a disruption, in accordance with
the documented IESO‟s Ontario Electricity Emergency
Restoration Plan, where oil refineries, vital
precursors and pipelines are designated as
“Priority Customer Loads”.
CPPI Responsibilities
1. Provide current primary and alternate CPPI and its
members‟ emergency contact information to EN-
ERGY.
2. Provide current oil sector
critical infrastructure
contact information to
the Independent Electricity
System Operator
for priority system restoration
on an annual
basis (in writing). All
information treated as
strictly confidential and
is not shared other
than with IESO Command
center.
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Ontario Government Emergency Fuel Distribution Protocol
3. Participate in the following, together with no more
than one CPPI member at a time:
Critical infrastructure exercises;
Attend regular meetings with ENERGY, IESO
and EMO;
Meet with other CI sectors to provide and explain
general non-confidential oil industry information;
and
Attend EMO‟s annual CI conference and workshop
as appropriate.
CIPMA Responsibilities
Liaise with ENERGY and provide list of retail service
stations with backup generator from its member
companies.
Pipeline Operators Responsibilities
Participate in EMO‟s CI Assurance Program. Liaise
through ENERGY with CI sectors and other
stakeholders to address interdependency issues.
Advise the ENERGY of potential or actual emergency
and provide status updates as required.
Individual Oil Companies‟ Responsibilities
Maintain individual emergency preparedness and
response plans with backup power capability
where possible.
Provide current primary and alternate emergency
contact information to the ENERGY Sector Representative.
Advise ENERGY of potential or actual fuel shortages
and provide status updates as required.
Respond to fuel requests from the PEOC/
ENERGY and provide updates on delivery status.
Maintain a list of retail service stations with backup
generators. Provide list to ENERGY on a one
on one confidential basis.
Advise PEOC/ENERGY of any issues in fulfilling
requests should they arise.
On an individual basis, participate with CPPI as
described in CPPI responsibility #3 above.
Communities‟ Responsibilities
Consider developing and maintaining emergency
fuel mitigation, preparedness and response
plan.
Consider developing mutual aid assistance
agreements with other communities and CI sectors
to increase resilience.
Must have a regular fuel supplier for their essential
services and fuel depots and ensure that
their supplier has a robust contingency plan.
Advise their local emergency responders (police,
fire and ambulance) of available designated fuel
depots, if available.
Forecast fuel requirements of essential community/municipal
services and submit requests for
emergency re-supply to their regular fuel supplier.
Through prearrange mutual aid assistance
agreement, assist CIs that serve their community.
At tier 3, provide PEOC with detailed request for
fuel for their community/municipal operations:
justification of need for priority reasons, type of
fuel, quantity required, expected operational
time before depletion, name of regular supplier,
location, contact information and other relevant
information.
Develop priorities within each of their community/municipal
business continuity operations and
conserve fuel where possible.
Adopt best practices in business continuity planning.
13

Ontario Government Emergency Fuel Distribution Protocol
location, contact information and other relevant
information.
Develop priorities within their CI business continuity
operations and conserve fuel where possible.
Adopt best practices in business continuity planning.
Ministries‟ Responsibilities
Consider developing and maintaining emergency
fuel mitigation, preparedness and response plans.
CIs‟ Responsibilities
Consider developing and maintaining emergency
fuel mitigation, preparedness and response plans.
Consider developing mutual aid assistance agreements
with communities and CIs and be able to
tap into community designated fuel depots where
available.
Must have a regular fuel supplier and ensure that
their supplier has a robust contingency plan.
Forecast fuel requirements of essential service
and submit requests for emergency re-supply to
their regular fuel supplier.
Develop a list of retailers with backup generators
in the area they serve. They can canvass branded
and independent stations to determine if they
have a generator.
At tier 3, provide PEOC with detailed request for
fuel: justification of need for priority reasons, type
of fuel, quantity required, expected operational
time before depletion, name of regular supplier,
Consider developing mutual aid assistance agreements
with communities and CIs to increase resiliency.
Must have a regular fuel supplier and ensure that
their supplier has a robust contingency plan.
Forecast fuel requirements of essential service
and submit requests for emergency re-supply to
their regular fuel supplier.
At tier 3, provide PEOC with detailed request for
fuel: justification of need for priority reasons, type
of fuel, capacity requirement, expected operational
time before depletion, name of regular supplier,
location, contact information and other relevant
information.
Develop priorities within their Ministry business
continuity operations and conserve fuel where
possible.
Adopt best practices in business continuity planning.
14

15

Ministry of
Energy
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