Ascom Wireless Solutions HealthCare Presentation 1
1 Ascom Wireless Solutions HealthCare Presentation
1 Ascom Wireless Solutions HealthCare Presentation
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<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
1
[ ]<br />
AGENDA<br />
Introduction<br />
Nurse Call Systems<br />
Care registration<br />
<strong>Wireless</strong> Communication<br />
Alarm & Messaging Processing<br />
Independent living<br />
Q&A<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
2
ASCOM GROUP<br />
ASCOM GROUP<br />
<strong>Ascom</strong> employs worldwide about<br />
2’300 people<br />
<strong>Ascom</strong> has subsidiaries in 20 countries<br />
In 2010 <strong>Ascom</strong> generated<br />
revenues of 571 CHFm with<br />
an EBITDA margin of 12%<br />
1H2011 group revenues 253 CHFm<br />
<strong>Ascom</strong>’s communicated target for 2013<br />
is an EBITDA margin of 14-15%<br />
<strong>Ascom</strong> registered shares (ASCN) are<br />
listed on the SWX Swiss Exchange<br />
in Zurich<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
3
ABOUT ASCOM<br />
<strong>Ascom</strong> is a business-to-business provider of customized communication<br />
solutions in niche markets.<br />
The company focuses on Mission-Critical Communication in the following core<br />
areas:<br />
<strong>Wireless</strong> <strong>Solutions</strong><br />
Network Testing<br />
The WS division is a leading<br />
specialist in wireless on-site<br />
communication solutions for<br />
segments as hospitals, elderly<br />
care, industry, retail, hotels<br />
and secure establishments.<br />
www.ascom.com/wirelesssolutions<br />
The NT division is a global<br />
market leader in testing and<br />
optimization solutions for<br />
mobile networks.<br />
www.ascom.com/networktesting<br />
COMMITT<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong>
[ ]<br />
WIRELESS SOLUTIONS<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
5
VISION AND MISSION<br />
«Become the global number 1 in mission<br />
critical communication in Healthcare»<br />
By providing our customers with competitive<br />
wireless communication solutions (e.g.,<br />
voice, professional messaging, alarm and<br />
positioning) that support and optimize their<br />
mission-critical processes<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong>
[ WIRELESS SOLUTIONS ]<br />
SALES REGIONS<br />
Nordic<br />
Sweden<br />
Norway<br />
Denmark<br />
Finland<br />
France<br />
Benelux<br />
Netherlands<br />
Belgium<br />
DECH<br />
Germany<br />
Switzerland<br />
United Kingdom<br />
United States<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
7
[ WIRELESS SOLUTIONS ]<br />
INTERNATIONAL SALES PARTNERS<br />
Australia<br />
Austria<br />
Brazil<br />
Czech<br />
Greece<br />
Hungary<br />
Iceland<br />
Indonesia<br />
Ireland<br />
Israel<br />
Italy<br />
Lebanon<br />
Malaysia<br />
Poland<br />
Portugal<br />
Romania<br />
Russia<br />
Singapore<br />
Slovenia<br />
Spain<br />
Taiwan<br />
Thailand<br />
United Arab Emirates<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> Sep 2011 © <strong>Ascom</strong><br />
8
[ WIRELESS SOLUTIONS ]<br />
OUR BUSINESS AREAS<br />
Hospital<br />
Elderly Care<br />
Independent Living<br />
Industry<br />
Secure<br />
Establishments<br />
Retail<br />
Hotel<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
9
ASCOM BELGIUM<br />
PART OF ASCOM WIRELESS SOLUTIONS<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
10
ASCOM BELGIUM (PART OF ASCOM BENELUX)<br />
+/- 40 people<br />
Pre-Sales<br />
Sales<br />
Service<br />
More than 1000 customers in<br />
BeLux<br />
Service organisation with 7/7 –<br />
24u/24u support<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
11
CUSTOMER SERVICE<br />
Long term customer relationship<br />
Reliable service & support organisation<br />
Tailor-made service and sales contracts<br />
Ensuring long term reliability,<br />
functionality and support of our installed<br />
systems<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
12
CONCLUSION<br />
Worldwide reliable, stable player<br />
Continuity in products and solutions<br />
Complete independent developed<br />
Belgium organization that provides you<br />
with pre-sales, system design, sales and<br />
service after sales<br />
An organization that represents the main<br />
objective of a long-term customer<br />
relationship<br />
The specialist for turnkey wireless<br />
communications solutions in missioncritical<br />
environments<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
13
ASCOM WIRELESS SOLUTIONS PORTFOLIO<br />
IP-DECT<br />
WiFi<br />
Paging<br />
3 rd Party<br />
Devices<br />
Nurse Call<br />
Independent<br />
Living<br />
Handsets<br />
Base-Stations<br />
IP-DECT<br />
Gateway<br />
Handsets<br />
Pagers<br />
Alarm-Devices<br />
Infrastructure<br />
UNITE Clients<br />
GSM/3G/LTE<br />
WiFi<br />
Nurse Call<br />
IP-Nurse Call<br />
<strong>Wireless</strong><br />
Nurse Call<br />
Care Phones<br />
Care Gateway<br />
Services<br />
Alarm-Management, Applications, <strong>Solutions</strong><br />
System-Management, Integration Middleware<br />
Installation, Integration, Support, Maintenance<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
14
ASCOM BELGIUM TOTAL SOLUTION<br />
Nurse call<br />
Paging IP-DECT VoWiFi<br />
MERU<br />
WLAN<br />
Innovaphone<br />
IP TEL<br />
Inputs<br />
Legacy<br />
IP<br />
• System A<br />
• System B<br />
• System C<br />
• System D<br />
PSTN<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
15
[ ]<br />
AGENDA<br />
Introduction<br />
Nurse Call Systems<br />
Care registration<br />
<strong>Wireless</strong> Communication<br />
Alarm & Messaging Processing<br />
Independent living<br />
Q&A<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
16
ASCOM NURS CALL<br />
teleCARE <strong>Wireless</strong><br />
with are without<br />
Localisation<br />
Visualize calls:<br />
Paging, DECT, WiFi, GSM,<br />
Smartphone,Corridor/Room<br />
Lamp/display<br />
Nurse<br />
Call<br />
teleCARE IP<br />
teleCARE M (LON)<br />
System administration<br />
Care Registration<br />
....<br />
teleCARE IP<br />
Care Phone/Care<br />
Gateway
ASCOM IP NURSE CALL TOPOLOGY<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong> 18
Room/Ward<br />
Controller<br />
Peripherals<br />
Patient handsets<br />
Message Displays<br />
Room Message<br />
Display<br />
• IP to room/ward<br />
• PoE<br />
• Corridor lamp<br />
• 3 x room bus<br />
• 3 x SIP clients / bus<br />
• Bedside<br />
• Bathroom & Shower<br />
• Corridor<br />
• Customisable<br />
• Cleanable with<br />
alcohol<br />
• Nurse Call button<br />
• Light on/off buttons<br />
• 6 digits single and<br />
double sided<br />
• 12 digits single and<br />
double sided<br />
• Single IP port, even<br />
for double variants<br />
• PoE 802.11at and<br />
802.11af<br />
• Local power possible<br />
• Messaging (Interactive)<br />
in nurse call<br />
• With and without<br />
speech function<br />
• RFID reader<br />
• Door side functionality<br />
• Back-up device for<br />
messaging<br />
• Auto LAN missing<br />
detection<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong> 19
Speech Module<br />
Card reader<br />
Pull Cord<br />
<br />
Speech module<br />
<br />
Mifare RFID technology<br />
<br />
Pullcord for wet area’s<br />
<br />
2 LED’s (red/green)<br />
<br />
Nurse presence with ID<br />
<br />
IP-X4 specification<br />
<br />
2 loudspeakers<br />
<br />
Simple access control<br />
<br />
Available for tC IP & M<br />
<br />
1 microphone<br />
<br />
Relays output<br />
<br />
Amplification control<br />
<br />
Door status input<br />
Multiple medical alarm<br />
<br />
Unite openness<br />
<br />
4 safe release inputs<br />
<br />
Local signaling<br />
<br />
SMA philosophy based<br />
<br />
Alarm priority settable<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
20
LOW END MODEL CALL ONLY (NIPH2-A1A)<br />
Large call button with<br />
Good tactile feedback<br />
Reassurance led<br />
Night orientation<br />
Indication for blind people<br />
Safe release plug<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
21
LOW END MODEL CALL AND BED LIGHTS (NIPH2-A3A, -A3L)<br />
Large call button with<br />
Good tactile feedback<br />
Reassurance led<br />
Night orientation<br />
Indication for blind people<br />
2 independent controls for bed lights<br />
Night orientation<br />
Also available with 6 meter cable<br />
Safe release plug<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
22
MID RANGE MODEL WITH SERVICES (NIPH3-A7A)<br />
Large call button<br />
2 independent controls for bed lights with<br />
Night orientation<br />
Service call button with<br />
Reassurance led<br />
Night orientation<br />
Flashlight<br />
2 independent controls for sun blinds<br />
Parameter control with Win-PDM<br />
RFID tag inside for identification<br />
Safe release plug<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
23
HIGH END MODEL WITH ENTERTAINMENT (NIPH3-AES)<br />
Large call button<br />
2 independent controls for bed lights with<br />
Night orientation<br />
Service call button with<br />
Reassurance led<br />
Night orientation<br />
Flashlight<br />
2 independent controls for sun blinds<br />
Nurse call speech<br />
Radio and TV channel control with stereo audio<br />
Volume up and down control<br />
Head phone socket for entertainment audio<br />
RFID tag inside for identification<br />
Safe release plug<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
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[ ]<br />
EXAMPLE: VOICE CALL<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
25
a<br />
VOICE CALL<br />
Patient<br />
Bla bla<br />
bla<br />
Nurse<br />
teleCARE<br />
Nurse receive information and is<br />
able to call the patient with one<br />
press Bla bla<br />
bla<br />
Patient Call<br />
« Speech call is send to nurse<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong> 26
[ ]<br />
LOGGING<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
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<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
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<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
29
Search area in<br />
this case Room 10<br />
Found results area<br />
Details of complete trail of<br />
events for a specific call in<br />
the found results area.<br />
In this case with all possible<br />
escalations<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
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<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
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<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
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[ ]<br />
MEDICAL ALARMS<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
33
MEDICAL ALARM CONTEXT<br />
Medical alams are generated by medical<br />
devices<br />
A contact closure (alarm) is monitored by the<br />
nurse call system. What that alarm is we<br />
(often) don’t know.<br />
This goes to the<br />
nurse call system<br />
Medical alarms can only be cancelled on the<br />
medical device<br />
Medical alarms are important, so the<br />
connection to the medical device is<br />
supervised (e.o.l. resistor in medical device)<br />
More than 1 device per bed is starting to<br />
become more and more common<br />
This goes to the<br />
patient<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
34
MULTIPLE MEDICAL ALARM<br />
MMA functions:<br />
4 safe release inputs<br />
Connect indication on LED (test)<br />
Test button (only connected inputs)<br />
Alarm indication on LED (test)<br />
Intentional disconnect button with LED<br />
Line break monitoring<br />
Isolation barrier<br />
Mating counter (connect/disconnect actions)<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
35
GE HEALTHCARE, PHILIPS, SPACELAPS, …<br />
GE Healtcare<br />
Carescape Network<br />
Corridor displays<br />
Philips<br />
<strong>Ascom</strong> UNITE<br />
MMG<br />
CARDIOMAX<br />
<strong>Wireless</strong><br />
SpaceLabs<br />
External output port<br />
ESPA 4,4,4<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
36
[ d62 ]<br />
PATIENT MONITOR ALARM<br />
• Alarm paused (6 seconds)<br />
Updates of active alarms<br />
• Alarm inactive (6 seconds)<br />
Level 1<br />
Nurse<br />
Alaine<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
37
[ ]<br />
WIRELESS NURSE CALL<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
38
Legacy systems<br />
(different frequencies)<br />
<strong>Wireless</strong> products<br />
New generation system<br />
(868/869 MHZ)<br />
teleCARE WL<br />
T900<br />
Optional<br />
3 rd party<br />
SU2 integration<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
39
[ ]<br />
AGENDA<br />
Introduction<br />
Nurse Call Systems<br />
Care registration<br />
<strong>Wireless</strong> Communication<br />
Alarm & Messaging Processing<br />
Independent living<br />
Q&A<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
40
CARE REGISTRATION<br />
Why:<br />
Logging of nurse call, presents with ID and call cancel<br />
Logging offered services<br />
Logging medical prestations<br />
...<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong> 41
CARE REGISTRATION<br />
CMS CORILUS CARE SOLUTIONS<br />
CALLVIEW-<br />
<strong>Ascom</strong><br />
LAN<br />
Via WLAN – i62<br />
CARESO<br />
<strong>Ascom</strong><br />
Via touch<br />
screen<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
42
[ ]<br />
AGENDA<br />
Introduction<br />
Nurse Call Systems<br />
Care registration<br />
<strong>Wireless</strong> Communication<br />
Alarm & Messaging Processing<br />
Independent living<br />
Q&A<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
43
IP DECT
ASCOM IP-DECT TOPOLOGY<br />
Seamless handover<br />
Branch Office(s)<br />
IPBS<br />
DECT Gateway<br />
DECT Gateway<br />
IPBS<br />
LAN<br />
Legacy PBX<br />
Unite<br />
IP-PBX<br />
VoIP GW<br />
Back to IP-DECT<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong> 45
IP-DECT – FLEXIBILITY TO THE NEXT LEVEL<br />
Local Office<br />
Head Office<br />
System and<br />
Device<br />
Management<br />
WAN<br />
Local Office B<br />
Local Office C<br />
Analogue<br />
PBX<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong> 46
d41<br />
d62<br />
d81<br />
• Office, Retail, Hotel<br />
• Voice functionality<br />
• Loudspeaker,<br />
vibrator, headset<br />
connector<br />
• Health Care, Light<br />
Industry, Retail<br />
• Licensed<br />
functionalities<br />
• Personal alarm<br />
features<br />
• Advanced messaging<br />
• Health Care, Industry,<br />
Secure Establishments<br />
• IP65 level water and<br />
dust resistance<br />
• Licensed<br />
functionalities<br />
• Advanced alarm and<br />
location functionality<br />
• Advanced<br />
messaging<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong> 47
VOICE OVER WIFI
ASCOM VOWIFI TOPOLOGY<br />
WLAN<br />
WLAN<br />
WLAN<br />
WLAN<br />
WLAN<br />
WLAN<br />
LAN<br />
Legacy PBX<br />
Unite<br />
IP-PBX<br />
VoIP GW<br />
Back to VoWiFi<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong> 49
ASCOM i62 GROWS WITH YOUR NEEDS<br />
i62 Talker<br />
Centralized management<br />
Shared phone<br />
Access point location<br />
i62 Messenger<br />
Centralized management<br />
Shared phone<br />
Access point location<br />
Advanced messaging<br />
Message prioritisation<br />
Color-coded messaging<br />
Push-to-talk<br />
i62 Protector<br />
Centralized management<br />
Shared phone<br />
Access point location<br />
Advanced messaging<br />
Message prioritisation<br />
Color-coded messaging<br />
Push-to-talk<br />
Alarm options for staff security<br />
• Push-button, man-down/nomovement,<br />
listen in at alarms<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong> 50
ASCOM HANDSETS<br />
SMART AND EASY TO USE
CENTRAL MANAGEMENT<br />
Access UniteCM to edit/upgrade<br />
• Handset parameters<br />
• Handset software<br />
• Handset licenses<br />
All handset parameters are<br />
sent over the air and stored in<br />
UniteCM<br />
IP-DECT<br />
Radio Infra Structure<br />
Web User Interface<br />
UniteCM<br />
WLAN<br />
Instant and scheduled<br />
upgrades/changes done over<br />
the air or through chargers<br />
Charger<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong> 52
EASY REGISTRATION AND REPLACEMENT<br />
Easy registration<br />
Easy to register handsets<br />
Easy replacement<br />
A handset can easily be replaced<br />
with another<br />
Personal settings will be<br />
transferred to the new handset<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
53
COLOR-CODED MESSAGING<br />
A low level in tank 5 has been<br />
detected a low-priority alarm is<br />
sent to the Engineering team<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
54
COLOR-CODED MESSAGING<br />
Service engineer #2 accepts the<br />
task by pushing the “Accept”<br />
button<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
55
COLOR-CODED MESSAGING<br />
Machine 3 stops and a<br />
critical alarm is sent<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
56
COLOR-CODED MESSAGING<br />
Service engineer # 2 solves<br />
the low-level tank task and<br />
pushes the ”Ready” button<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
57
COLOR-CODED MESSAGING<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
58
PRIORITY MESSAGING<br />
Making sure that messages and<br />
alarms receive the correct priority –<br />
every time<br />
Makes it easier to deal with planned<br />
and unplanned events<br />
Automatic message escalation so that<br />
all alarms and messages are taken<br />
care of<br />
Reduces alarm fatigue for staff<br />
Color-coded, interactive messages<br />
distinguishes high priority alarms<br />
Increases patient satisfaction<br />
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UNITE AXESS<br />
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SAME MESSAGE BEHAVIOUR ON ALL DEVICES<br />
Message priorities<br />
Beep melodies<br />
Color coding<br />
Easy to categorize messages for<br />
easier access<br />
Interactive Messages supported<br />
Availability Status<br />
Easily set desired notification behavior<br />
- Do Not Disturb (DND)<br />
- Emergencies Only<br />
- Off Duty<br />
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SAME MESSAGE BEHAVIOUR ON ALL DEVICES<br />
System Topology<br />
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PERSONAL SECURITY<br />
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[ ]<br />
AGENDA<br />
Introduction<br />
Nurse Call Systems<br />
Care registration<br />
<strong>Wireless</strong> Communication<br />
Alarm & Message Processing<br />
Independent living<br />
Q&A<br />
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ALARM FATIGUE IS A SERIOUS PATIENT HAZARD<br />
"Every new piece of technology we get adds<br />
a new alarm," says Linda Bell, clinical<br />
practice specialist at the American<br />
Association of Critical-Care Nurses.<br />
"Whenever patients move—if they roll over in<br />
bed, if they're shivering, if they cough—an<br />
alarm goes off. We've created an alarm<br />
environment as a part of routine care."<br />
65
TOP 10 HEALTH TECHNOLOGY HAZARDS FOR 2012*<br />
1. Alarm hazards<br />
Number 1 - Alarm Hazards<br />
2. Exposure hazards from radiation therapy and CT<br />
Problem:<br />
3. Medication administration errors using infusion pumps<br />
• Staff becoming desensitized to Alarms<br />
• Alarms not being properly relayed<br />
4. Cross-contamination from flexible endoscopes<br />
5. Inattention to change management for med.dev. connectivity<br />
Recommended solution:<br />
6. Enteral feeding misconnections<br />
• Ensure that each alarm will be recognized<br />
• Clearly assign responsibilities<br />
7. Surgical fires<br />
• Establish backup coverage<br />
8. Needlesticks and other sharps injuries<br />
• Use <strong>Ascom</strong> solutions<br />
9. Anesthesia hazards due to incomplete pre-use inspection<br />
10. Poor usability of home-use medical devices<br />
* ECRI Institute - TOP 10 HEALTH TECHNOLOGY HAZARDS FOR 2012 HEALTH DEVICES - Reprinted from Volume 40 Issue 11 November 2011
HOW TO ACHIEVE THE VISION<br />
Cardiomax<br />
MMG<br />
Patient<br />
Monitoring<br />
Monitoring<br />
Devices<br />
Gateway<br />
Medical<br />
Devices<br />
Intelligent<br />
Beds<br />
MONITOR<br />
Statistics<br />
LIS<br />
RIS<br />
IS<br />
Medication<br />
EPR<br />
HIS<br />
REPORT<br />
ACTIVITY<br />
Audit trails<br />
Workflow<br />
Security<br />
Task handl.<br />
M<br />
IP<br />
teleCARE<br />
CARE<br />
COMMUNICATE<br />
Smart<br />
Phones<br />
Displays<br />
DECT<br />
WiFi<br />
Paging<br />
Other<br />
Event<br />
<strong>Presentation</strong>
<strong>Ascom</strong> Unite Aware 2012 Q2
MISSION-CRITICAL COMMUNICATION<br />
Detect<br />
Inform<br />
React<br />
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UNITE INTEGRATION<br />
Laboratory<br />
Information<br />
Systems<br />
Hospital Information<br />
Systems<br />
LED sign<br />
Voice calls, E-Mail, …….<br />
Radiology<br />
Information<br />
Systems<br />
DECT<br />
Security<br />
Systems<br />
LAN<br />
WiFi<br />
Building<br />
Management<br />
Mobile<br />
Monitoring<br />
Gateway<br />
Unite<br />
Connectivity<br />
Manager<br />
Paging<br />
teleCARE IP<br />
Patient Monitoring<br />
Smartphones<br />
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PERSONAL SECURITY<br />
- FOR A SECURE ESTABLISHMENT AND QUICKER RESPONSES<br />
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ESTABLISHMENT EXAMPLES<br />
Prisons and alike where a visible alarm may be provocative<br />
Industry for personnel working alone, with dangerous materials or in dangerous<br />
environments<br />
Shopping Centres to quickly call for help when assaulted<br />
Hospitals and other Health Care institutions, especially psychiatry<br />
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REQUIREMENTS FOR A PERSONAL SECURITY SYSTEM<br />
Secure transmission<br />
Quick response<br />
Flexible presentation of alarms<br />
Locator function<br />
No false alarm<br />
Easy to handle<br />
Easy to wear/carry<br />
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ALARM BUTTON<br />
The Protector alarm button increases<br />
personal security<br />
Configure according to your needs<br />
Several alarm types can be sent<br />
depending on the situation<br />
Multi press<br />
Long press<br />
ALS Acoustic Localisation Signal<br />
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AUTOMATIC ALARMS<br />
Man-down<br />
Man-down alarm – automatically triggers when the<br />
user is lying down (triggers at a certain angle)<br />
Warning before transmission<br />
Delay-time before warning<br />
Duration of warning-time<br />
No-movement<br />
No-movement alarm – automatically triggers when<br />
the user is immobile for a certain period of time<br />
Warning before transmission<br />
Delay-time before warning<br />
Duration of warning-time<br />
Acoustic localisation signal after alarm<br />
Pull-cord alarm<br />
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LF AND DECT LOCATION<br />
For a safer, more effective workplace<br />
Flexible zones, pin-pointing location down<br />
to room level<br />
Unique technology reassures that high<br />
integrity location zone is sent to the<br />
alerted staff<br />
A time stamp is added to each location<br />
code<br />
Tamper protection and surveillance<br />
reliability<br />
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PERSONAL SECURITY SYSTEM (PSS)<br />
Identity:<br />
001 John Smith<br />
Location: Room 125, Floor 1<br />
Previous Location: Corridor<br />
Alarm Type:<br />
Push Button<br />
Locator function<br />
Alarm transmission<br />
Alarm presentation<br />
Alarm identification<br />
Expanded System<br />
0125<br />
0121 0122<br />
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CALL SETUP<br />
Normal<br />
Call<br />
Listen<br />
In<br />
Conference<br />
Call<br />
Conference<br />
call with PTT<br />
functionality<br />
Central Dispatch<br />
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PTT – PUSH TO TALK<br />
All handsets connects to<br />
conference line in PTT mode<br />
Press Action key to<br />
initiate a PTT session<br />
1001<br />
Conference Bridge<br />
A user/event<br />
initiates a PTT<br />
session with hot-<br />
/soft-key<br />
UniteCM<br />
Participants are invited<br />
Back to Main<br />
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LOCATION BASED SERVICES<br />
Alarm!<br />
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LOCATION BASED SERVICES<br />
Personal security<br />
alarm in building 1.<br />
No access<br />
Personal security<br />
alarm in building 1.<br />
Attention<br />
Help is on the<br />
way!<br />
Alarm<br />
Building I – Cel 4<br />
OK<br />
!!!<br />
ALARM!<br />
Administration<br />
Building I<br />
Building II<br />
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Automatic change of status/profile of the handset<br />
[ Handset oes automatic in „Office“ Mode –<br />
Alarm inactive and normal volume ]<br />
[ Handset goes automatic in<br />
„L0UD“ mode entering the workshop]<br />
[ Handset „NORMAL“ Mode]<br />
17:31<br />
ASCOM<br />
Meyer 4711<br />
Office<br />
ASCOM<br />
Meyer 4711<br />
Loud<br />
14:24<br />
ASCOM<br />
Meyer 4711<br />
14:12<br />
Administration<br />
Building I / Workshop<br />
Building II<br />
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[ ]<br />
EXAMPLE OF A TOTAL SOLUTION FOR A RETIREMENT<br />
HOME<br />
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New building<br />
Existing building<br />
Telecare <strong>Wireless</strong><br />
No Cabling<br />
WLAN<br />
IP DECT<br />
CARESO<br />
<strong>Wireless</strong> Bridge<br />
WLAN<br />
IP DECT<br />
LAN<br />
LAN<br />
Telecare IP<br />
Room controlers<br />
IP TEL<br />
Telecare IP<br />
Ward controlers<br />
Recup cabling<br />
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[ ]<br />
AGENDA<br />
Introduction<br />
Nurse Call Systems<br />
Care registration<br />
<strong>Wireless</strong> Communication<br />
Alarm & Messaging Processing<br />
Independent living<br />
Q&A<br />
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INDEPENDENT LIVING<br />
MARKET DEFINATION (source : www.wikipedia.com)<br />
Independent living is a philosophy , a way of looking at disability and society, and a<br />
worldwide movement with disabilities who proclaim to work for self-determination, selfrespect<br />
and equal opportunities.<br />
FOCUS AREA IL:<br />
Sheltered houses<br />
Institutional care<br />
Service flats<br />
Dementia care<br />
Only night care<br />
Independent elderly houses
TRENDS ARE IMPORTANT<br />
Demographic ageing comes<br />
People getting older (2009: 78 years, 2025: 81 years)<br />
Request for care will increase<br />
Every person is different and has their specific demands (individualism)<br />
With a lack of caretakers, technology will be a supporting medium<br />
Different cultures in different countries<br />
New generation elderly people is coming (technology involved)<br />
Number of chronicle diseases will grow dramatic<br />
Different worlds (safety, care, comfort, energy) will meet each other<br />
New technology. Open Source solutions<br />
Financial models is developing (costs of healthcare needs to be limited)
AT THE PEOPLES HOMES, EVERY THING IS POSSIBLE<br />
For a client means independent living : On your own, in your own house within full<br />
independence, but on a daily base a lot of things happen…..<br />
I forgot to turn of the lights!<br />
Balcony<br />
Average elderly house<br />
HELP, can somebody help me?<br />
Bedroom<br />
Living room<br />
Who is at the front door, so late?<br />
Hobby<br />
corner<br />
I can’t find the light switch in the evening.<br />
I have felt, can someone help me?<br />
Bathroom<br />
Hall<br />
Kitchen<br />
I forgot that I was cooking milk, during my telephone call<br />
My husband is wandering during nights, how can I help him?
DEMAND FOR SOLUTIONS WILL CHANGE<br />
From a technology point of view<br />
Media<br />
Intelligent living<br />
Care Phone<br />
Smart<br />
Homes<br />
E-health<br />
Telecare<br />
Because of trends and developments,<br />
elderly people will demand for more<br />
Integrated functionalities at home.<br />
This means the number of Care Phone<br />
Plus solution will increase.<br />
Care Phone<br />
Future developments<br />
Size of the market will increase,<br />
because of aging<br />
CONCLUSION : “ANOTHER” SOLUTION IS NECESSARY
ASCOM INTRODUCES : THE SERVICE UNIT<br />
The high technology smart home unit with a clear message to the user and different<br />
possibilities to be the heart of the safe and security solution for every individual user.<br />
The Service Unit exist of:<br />
Care Phone functionalities<br />
Full color, touchscreen for offering services<br />
Many connections to accessories and systems<br />
Full digital IP solution with video support<br />
(E-health) Telemedicine support<br />
Many automatic control mechanism<br />
Supported by a central Device Management tool<br />
Narrow casting possibilities<br />
Open for future developments
SOCIAL<br />
ALARMING<br />
DOMOTIC SERVICES SECURITY<br />
91 P
THE SERVICE UNIT IS : YOUR TECHNOLOGY HEART<br />
In house the Service Unit is the heart for alarming, services and safety<br />
technology. The user control interface is physically separated from the technical<br />
part.<br />
Some examples what could be interesting functions for your customers<br />
Service-unit<br />
II<br />
The Care Phone, display, telephone, intercom, telemedicine, day/night will be explained in the following slides<br />
92
EXAMPLE 1 : THE SERVICE UNIT AS AN ALARM UNIT<br />
Different functions are available<br />
Alarm via red button unit<br />
Alarm via enclosed wireless transmitter<br />
Alarm via wireless accessories connected to the built in receiver<br />
Alarm via connected input contacts<br />
Assistance alarm<br />
Personal alarm via separate wireless pendant<br />
Test alarm via analogue channel<br />
Predefined screen alarm<br />
Battery low alarm / power alarm<br />
Fall alarm
EXAMPLE 2 : THE SERVICE UNIT AS A CONTROL PANEL<br />
Different functions are available<br />
Information (time, day, month, year)<br />
Information (every events is generating user information)<br />
Information (read announcement messages)<br />
Control (light, light dimming)<br />
Control (sun blinds)<br />
Control (video) intercom<br />
Control telephone functions<br />
Activate features (day/night)<br />
Acknowledge functions (medicine reminder)<br />
Configure technical parameters
EXAMPLE 3 : THE SERVICE UNIT AS A TELEPHONE DEVICE<br />
Different functions are available<br />
Service Unit supports two networks : Analogue and Digital<br />
Second connection available for connecting secondary telephone device (bedroom)<br />
Call pre-programmed telephone numbers<br />
Hands free possibilities<br />
Accept incoming telephone call with wireless pendant<br />
Telephone number support by images<br />
Analogue – digital convertor functionality<br />
Available; planned Q2 2012<br />
Incoming call Service unit is also ringing<br />
Numeric key path available
EXAMPLE 4 : THE SERVICE UNIT AS AN INTERCOM<br />
Different functions are available<br />
Service Unit support intercom functionality<br />
With support of video, client can see who is at the front door<br />
Manual control of the front door<br />
Input to connect the front door control device<br />
Output to connect the electronic doorbell<br />
After opening the door, video will be open for<br />
some extra seconds (extra safety)<br />
Access to multiple intercoms<br />
(front door / back door)<br />
Clear communication channel
EXAMPLE 5 : THE SERVICE UNIT AS A GATEWAY<br />
Different functions are available<br />
Service Unit as a convertor to translate data into digital data<br />
Present centrally sent messages on the screen<br />
Connect Bluetooth devices<br />
Support of blood pressure device<br />
Support of Weight scale device<br />
Support of Glucose device<br />
In total 6 telemedicine devices can supported
EXAMPLE 6 : THE SERVICE UNIT AS A INDICATOR<br />
Different functions are available<br />
Day/night configuration<br />
(Example in night position, sensors will be activated, door locked, etc.)<br />
Presence / no presence<br />
(Example no presence, sensors will be activated, specific functions<br />
switched off)<br />
Everything “OK” button<br />
(User needs to press the OK button every day)<br />
Medication reminder (did you take your medication?)<br />
Telemedicine reminder<br />
(“It’s time to start your telemedicine measurement)<br />
There is a new message for you!
THE SERVICE UNIT AS PART OF THE TECHNICAL SOLUTION<br />
The role of the Service Unit into the technical solution<br />
SERVICES<br />
PBX<br />
Accessories<br />
analog<br />
PSTN<br />
Maintenance<br />
IP<br />
network<br />
WWW<br />
Shopping<br />
Telemedicine<br />
Painter<br />
UNITE<br />
Intercom<br />
IN HOUSE CENTRAL SERVICES<br />
99
TX4 – PERSONAL ALARM TRANSMITTER<br />
30.000 alarms before the first battery alarm<br />
Changeable battery<br />
Bi-directional<br />
Waterproof IP 67<br />
Up to 150 meters coverage<br />
This device is delivered together with the<br />
Service Unit<br />
This unit will delivered within the new production badge<br />
of the Service Unit
[ ]<br />
AGENDA<br />
Introduction<br />
Nurse Call Systems<br />
Care registration<br />
<strong>Wireless</strong> Communication<br />
Alarm & Messaging Processing<br />
Independent living<br />
Q&A<br />
<strong>Ascom</strong> <strong>Wireless</strong> <strong>Solutions</strong> <strong>HealthCare</strong> <strong>Presentation</strong><br />
101
THANK YOU!<br />
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