samudra

Seacare Manpower
Empowers Recruiters
Seacare Manpower went the extra mile for the team of driven
recruiters.
For the first time, the company organised a training course
with the purpose of empowering them to better their service,
knowledge and skills. Held on 18 April 2005 at the Seacare
Multi-Purpose hall, the two hour session saw about 30
recruiters picking up useful tips on “How to connect in less
than 90 seconds”.
Course trainer Ms Thicelia Pijjay of NTUC LearningHub gave
a run-down on the steps of engaging the customer, from
the initial contact to ending the conversation. To make a
positive impact professionally and personally, one would
need to identify and demonstrate the three key steps for
creating an instant connection with people. Adopting good
customer service and gaining customers’ trust through
positive body language and conversation, as well as
identifying and offering options to customers so as to win
them over are some techniques in which the recruiters can
undertake.
Using experiential activities, group discussions, individual
reflections, written exercises and role-playing, the
participants are guided through the process of improving their
communication and appeal to their customers. It is hoped
that their skills may be sharpened through such regular
training sessions, which are entirely organised free for the
recruiters by Seacare.
Said the course trainer, Ms Pijjay: “When it comes to
connecting with people, the first few seconds and our first
few words determine our success or failure...As such, it is
important that all employees are trained to deliver these skills
when making a connection.”
The participants were unanimous regarding the course. “It
re-affirms what we have been doing so far. It’s good to know
that we have been doing the right thing!” said Mr
Chandrasegaran, a recruiter.
32 Samudra April + May 2005