College

Outlook 2007
Learn how to set up new email accounts, send email messages, create and
archive folders, effectively use contact management, manage tasks, journal
entries, meeting requests and email techniques. Learn to customize and maximize
efficiency within Outlook’s extensive interface through hands-on simulation labs.
Textbook required: Outlook 2007 Basic+ CertBlaster Student Manual (approx
$16). 0.8 CEU Cost: $129
CECI 524-01 CFA Sep 18 1 Session Sa 8:30am-5:30pm
Instructor: Donna Parsons
Lunch on own
Fast Track IT Technician
Prerequisite: General PC knowledge required, Windows & basic hardware
The A+ Certification is the industry standard of excellence in the PC support
industry. This intensive program offers training in PC configuration, upgrading,
installation of software and hardware, troubleshooting fundamentals, Windows
operating systems, preparation for the A+ testing and more. Textbooks required:
A+ Guide to Hardware & A+ Guide to Software, Universal Lab Guide, tool kit, ESD
Strap & Coursecards (approx $304). An additional fee of $338 will be required to
take the certification exams. 10.0 CEU Cost: $1,246
CECI 281-01 CFA Sep 21-Dec 16 25 Sessions Tu,Th 6:30-10:30pm
Instructor: Donna Parsons No Class Nov 25
Introduction to Networking & PC Administration
Prerequisite: Basic Windows
This course will cover basic network terminology, concepts, design, and
architecture. Learn how to install and configure a network domain, troubleshoot
network protocols and printers, classify hard drive partitions and file allocation
tables, and administer user profiles while setting essential policies and network
permissions. Practice skills learned with hands-on lab assignments and project
abstract review. Textbook required: Microsoft Windows Server 2003 Managing &
Maintaining Exam 70-290 (approx. $80) 4.0 CEU Cost: $528
CECI 525-01 CFA Nov 15-Jan 24 10 Sessions M 6:30pm-10:30pm
Instructor: Donna Parsons No Class Dec 27
Customer Service & Help Desk Support
This course will cover the different types of help desks that exist, how they are
measured by the organizations they support, the varying roles and skills required
within a typical help desk, and the processes and technologies commonly
employed to ensure the help desk is operating efficiently. Learn the strategies
for customer support, customer service, terminology, troubleshooting, user
support management, and the techniques required for ITIL help desk standards
with hands-on lab projects and simulation models. Topics and interviews with
professionals working in the service desk industry will provide you with a realworld
look into the field. Textbook required: A Guide to Service Desk Concepts
(approx $87). 6.0 CEU Cost: $792
CECI 526-01 CFA Sep 17-Nov 8 15 Sessions M-F 6:30pm-10:30pm
Instructor: Donna Parsons No Class on Sep 20
COMPUTER TRAINING
NEED TRAINING FOR YOUR EMPLOYEES?
We will develop and customize training to meet your individual
workforce training needs and deliver it at your location or ours!
Topics include:
• Computer Skills & Updates • Management & Leadership Training
• Communication Skills, Business Writing, Customer Service
• English as a Second Language, Spanish in the Workplace
• Team Building & much more
You may qualify for no-cost, no application training
under current state-wide grants.
Call the Center for Business Education & Training
for information today!
732-255-0509 or visit our website at
www.ocean.edu/cbet/index.htm
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