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VICTORIA Customer Journey - August 2014<br />
Stranger<br />
Signup<br />
Apply<br />
Match<br />
Complete<br />
Reintegration<br />
Customer Flow<br />
Young Person<br />
goes to aiesec.org<br />
Create profile<br />
on OP<br />
Fill up full<br />
profile to browse<br />
all opportunities<br />
Matchability<br />
is based on<br />
profile, entity,<br />
dates and<br />
partnerships<br />
Automated<br />
proficiency tests<br />
Fill up full<br />
profile to browse<br />
all opportunities<br />
Online<br />
Interviews<br />
1-Week<br />
TN Decision<br />
Instant<br />
Acceptance<br />
OPS<br />
Logistics<br />
LEAD, Indemnity,<br />
XPP, Insurance,<br />
Accommodation<br />
Host Integration<br />
NPS Survey<br />
NPS Survey<br />
Reintegration<br />
Seminar<br />
Story Showcase<br />
Cross-sell or<br />
Referral<br />
Proactive Fire-fight<br />
Traction Activities<br />
Traditional Innovations<br />
Return Rate<br />
Conversion Rate<br />
Travel Club<br />
Career Workshops<br />
Boosted Facebook<br />
Youtube<br />
Personal Referrals<br />
Leadership Hubs<br />
Lecture Bashes<br />
External Talks<br />
Student Portal<br />
Return Rate<br />
Conversion Rate<br />
O-Newsletters<br />
Personal Chats<br />
Online Chats<br />
SMS<br />
Emails<br />
Conversion Rate<br />
Interview Workshops<br />
Pre-Matching<br />
Return Rate<br />
Conversion Rate<br />
Ambassador Program<br />
Experience Videos<br />
Experience Diaries<br />
Post-Experience Gifts<br />
Return Rate<br />
Ambassador Program
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