VE SELF-CATERING_ACCOMMODATION_AW_REV120913-21

1.1
How Do We
Measure Quality?
During your assessment visit, your assessor will
make quality judgements across all aspects of your
Self Catering business. When the scores are
totalled you will have an overall percentage score
that will place you within one of the five star rating
bands. However, in order to confirm a particular
star rating, the scores awarded within each of the
five key areas also need to fall within that band or
higher. In this way we, and you, can be confident
that the business is offering a consistent level of
service at the star rating awarded.
These key areas are:
● Cleanliness
● Public areas
● Bedrooms
● Bathrooms
● Kitchen
Assessors are trained to award scores against
national benchmarks in an objective and
consistent manner.
Quality
Assessment
Report
Score
Exterior
Appearance of buildings 5
Grounds, gardens, roadways and car parking 4
Environment and setting 4 +
13
Exterior = 13/15 86%
Management Efficiency
Pre-arrival information including brochure 4
Welcome and arrival procedure 4
In-unit guest information and personal touches 4 +
12
Management Efficiency = 12/15 80%
Cleanliness
Cleanliness - Living and dining area 4
Cleanliness - Bedroom 4
Cleanliness - Bathroom 4
Cleanliness - Kitchen 5 +
17
Cleanliness = 17/20 85% 4 star quality
The business meets the
percentage scores required for
cleanliness and public areas in
order to achieve a 4 star rating
Public Areas
Decoration 4
Flooring 4
Furniture, furnishings and fittings 3
Lighting, heating and ventilation 5
Space, comfort and ease of use 4 +
20
Public Areas = 20/25 80% 4 star quality
6