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<strong>News@NLaG</strong><br />
Staff and members magazine Nov/Dec 2015<br />
Meet the Our Stars 2015 winners - page 6<br />
Page 4: Meet Greg and find out why<br />
he’s ‘banked’ his voice<br />
Pages 10 - 11: Don’t miss out on making<br />
your wish come true<br />
Page 5: Introducing our new husband and<br />
wife palliative care consultants<br />
Winners<br />
announced<br />
inside!<br />
Together<br />
we care, we respect, we deliver
Contents<br />
3 New FEAST service for frail and<br />
elderly patients is launched<br />
4 Voice banking - how we’ve<br />
preserved the voice of a patient with<br />
motor neurone disease<br />
5 Meet the husband and wife team<br />
with a passion for palliative care<br />
6 The Our Stars 2015 winners are<br />
revealed in this three page special<br />
9 New vascular access team making<br />
sure patients get the right line at the<br />
right time<br />
10 The Health Tree Foundation - a<br />
double page special on the new<br />
name for the Trust’s charitable funds<br />
with details on how staff can access<br />
funds<br />
12 Staff wellbeing initiatives - we’re<br />
going for bronze<br />
14 Together we speak - Trust members<br />
section<br />
16 Your feedback and the Friends and<br />
Family Test<br />
17 Fraud awareness month<br />
18 Meet the breast care survivorship<br />
team<br />
19 Did you feature in our picture box?<br />
Get in touch...<br />
Don’t forget we are always on the lookout<br />
for great gossip, exciting events and<br />
touching tales.<br />
If you have something to shout about<br />
please let us know!<br />
The staff/members magazine is bi-monthly<br />
with the next issue out in January. If you<br />
have a story to share then please let us<br />
know by December 7. The magazine is<br />
put together by the communications and<br />
marketing team.<br />
Send your stories to:<br />
Charlie Grinhaff - Tel: 01724 282282<br />
extension 2743<br />
Email: charlotte.grinhaff@nhs.net<br />
Lisa Webster - Tel: 01724 387739<br />
Email: lisa.webster1@nhs.net<br />
2 Together<br />
we care, we respect, we deliver<br />
Community staff ‘shout out’<br />
Following on from the success of the<br />
surgery group’s quality and safety days<br />
our community and therapy staff have<br />
followed suit and launched their own.<br />
The day provided a great opportunity to<br />
staff from a wide range of staff groups<br />
to ‘shout out’ about the good practice<br />
happening within their teams.<br />
Around 60 staff from both therapy and<br />
nursing attended including physios, district<br />
nurses, health visitors, family nurses,<br />
chronic pain staff, dieticians, speech and<br />
language therapists and admin staff.<br />
The theme throughout the day was that<br />
as a group they needed to do more to<br />
shout out about the good things and staff<br />
were encouraged to take forward some<br />
of their projects to next year’s Best Practice<br />
Day.<br />
Maureen Georgiou, associate chief<br />
operating officer for the group, said:<br />
“What a fantastic day, the shout out really<br />
stood out for me in terms of positive and<br />
innovative things that are happening<br />
across our group.”<br />
Here’s just a taster of some of the<br />
innovative and patient focused projects<br />
that are happening within the group:<br />
ALD falls clinic: Sue Over talked of the<br />
challenge to move the service within<br />
a two-week timeframe and how this<br />
had actually resulted in a better, more<br />
integrated service with new equipment<br />
For many people with a stammer going<br />
to hospital can be a daunting time and<br />
simply picking up the phone to make<br />
an appointment can be a huge hurdle<br />
before they’ve even got there. One of<br />
our patients has given up his time to<br />
offer stammering awareness training to<br />
reception staff at Grimsby.<br />
Michael Turner’s top tip for<br />
communicating with someone who<br />
stammers is to never try to speak for<br />
them. He said: “People speak<br />
for you or try to finish your<br />
and LD patients having the confidence to<br />
join the gym.<br />
Sandra Lyle, occupational therapist and<br />
hand therapist talked about raising the<br />
profile of a very common condition called<br />
carpal tunnel syndrome which presents<br />
as numbness, tingles, pain, and pins and<br />
needles. She talked about the types of<br />
treatment offered and highlighted success<br />
in working with GPs to get them to refer<br />
patients more quickly.<br />
Physiotherapy feedback: Michelle<br />
Fowler talked about her team’s use of the<br />
Bournemouth questionnaire, an outcome<br />
measure, which helped her team collate<br />
information on how successful patients’<br />
physio had been. The results were very<br />
positive indicating that most people had<br />
improved by 73 per cent after physio.<br />
Macmillan therapy team: Sarah Hodge<br />
gave an insight into this two-year funded<br />
project which aims to support people<br />
to live well at any stage of the pathway<br />
following a diagnosis of cancer or other<br />
life-limiting condition. She said they see<br />
100 per cent of urgent referrals within<br />
24 hours and gave an example of a lady<br />
who was given four weeks to live. Her<br />
team helped her carry out her Christmas<br />
shopping for her kids. Sarah ended her<br />
‘shout out’ on a lovely quote from a<br />
patient of “doctors helped me to survive,<br />
therapists helped me to live.”<br />
Patient gives top tips on stammering<br />
sentences, they are only<br />
trying to help but it is so<br />
frustrating; you are taking<br />
words from my mouth<br />
and you might not be<br />
finishing the sentence as I Michael Turner<br />
wanted.”<br />
Other tips Michael gives include be a good<br />
listener, be patient and relieve tension by<br />
saying ‘There’s no hurry.’ The training also<br />
looks at the causes of stammering and<br />
offers an insight into what it feels like to<br />
stammer.<br />
Together we care . . .<br />
New team recruited to lead FEAST<br />
service for elderly at Scunthorpe<br />
Meet the new FEAST - frail elderly<br />
assessment support team - at<br />
Scunthorpe hospital.<br />
They are now in post ready to launch<br />
the £1.3million service which will<br />
focus solely on caring for frail elderly<br />
patients.<br />
The team, which is based on ward 16 and<br />
17, is made up of health professionals<br />
from NLaG, the local authority, and<br />
Rotherham Doncaster and South Humber<br />
NHS Foundation (RDaSH).<br />
There is a chair-based unit where patients<br />
will receive a full comprehensive geriatric<br />
assessment and there is also a short-term<br />
frailty assessment unit for those patients<br />
who need a short stay in hospital, typically<br />
between 48 to 72 hours, as well as<br />
inpatient beds for people needing to stay<br />
Dr Mark Delicata with (from left) Katie Garrod, Jo Georgiou, Carly Covington and Rebecca Buckley<br />
longer.<br />
The team is led by consultant for elderly<br />
medicine Dr Mark Delicata who has<br />
recently joined NLaG.<br />
He said the benefits of FEAST include<br />
reducing duplication, rapid access to<br />
a consultant and a dedicated team<br />
specialised in looking after the frail and<br />
elderly.<br />
Dr Delicata said: “Coming into hospital<br />
can be a scary experience for anyone, but<br />
it can be particularly daunting for older<br />
patients. Telling your story over and over<br />
again to different doctors, at different<br />
times, can also be very upsetting for<br />
people. The FEAST service will allow GPs<br />
to refer patients directly to the unit and<br />
I will be the first medical doctor they tell<br />
that story to.”<br />
He added: “Our vision is to provide high<br />
quality care to our patients and to treat<br />
them in the same way as we would like<br />
our relatives to be treated should they<br />
require hospital care. Our aim is to treat<br />
people in the right place at the right<br />
time and wherever possible discharge<br />
them from hospital on the same day of<br />
admission if clinically appropriate.”<br />
Other team members include: advanced<br />
nurse practitioners, staff nurses,<br />
physiotherapist, occupational therapist,<br />
nurse consultant in mental health, social<br />
workers and a discharge coordinator.<br />
This is just one of a number of initiatives<br />
that is being undertaken as part of the<br />
Healthy Lives, Healthy Futures programme<br />
of change in North and North East<br />
Lincolnshire which aims to deliver better<br />
and more efficient health and wellbeing<br />
services to people.<br />
Have you had your jab yet? Be a flu fighter<br />
I will seek and find you<br />
I shall take you to bed and have my<br />
way with you.<br />
I will make you ache, shake and sweat<br />
until you moan and groan.<br />
I will make you beg for mercy, beg for<br />
me to stop.<br />
I will exhaust you to the point that you<br />
will be relieved when I’m finished with<br />
you.<br />
And, when I am finished,<br />
you will be weak for days.<br />
All my love,<br />
*The Flu* (A little ode to flu)<br />
Emily Richards, occupational therapist, has had her jab<br />
Malcom Jones from security is a flu fighter<br />
There’s still time to get your flu jab. Call ext 2210 SGH/GDH or 7986 DPoW. Had it<br />
elsewhere? Please let us know. Look out for the survey coming soon in the weekly<br />
bulletin.<br />
3
Together we respect . . .<br />
Jennifer’s heading Stateside with voice banking<br />
One of our speech and language<br />
therapists is jetting off to Orlando,<br />
Florida, in December to represent to<br />
the Trust.<br />
Jennifer Benson is presenting her work<br />
on voice banking, something which she is<br />
offering to patients with motor neurone<br />
disease and is the first in our region to do<br />
so.<br />
She said: “Between 80 and 95 per cent<br />
of people with motor neurone disease<br />
will lose their speech and will require<br />
alternative or augmentative means of<br />
communication. (AAC)<br />
“Traditionally these devices have used<br />
digitised, computerised voices and<br />
although these have improved in their<br />
quality over the years they can still sound<br />
quite robotic and sound very different to<br />
the patient’s natural voice.<br />
“With voice banking we produce a<br />
synthesised version of a patient’s voice<br />
which can be used instead. It means<br />
patients get to keep their own voice<br />
which has lots of positive benefits<br />
psychologically, including being able to<br />
maintain their identity and their sense of<br />
self.”<br />
Greg Dent hasn’t lost his voice yet but<br />
sadly due to his illness it is likely. So to<br />
make sure he never loses the sound of<br />
his voice he has worked with Jennifer to<br />
bank it.<br />
He is the first patient Jennifer has started<br />
4<br />
Together<br />
we care, we respect, we deliver<br />
Jennifer Benson (right) with Greg and his wife Mandy<br />
the process with and all it took was a<br />
computer with an internet connection and<br />
a USB headset which cost less than £50.<br />
Greg had to record a set of key sentences<br />
which were sent off to a company in the<br />
USA called ModelTalker who then sent a<br />
further 1,600 sentences to record.<br />
The whole process took around three<br />
months but it was time well spent as Greg<br />
now has a synthesized version of his own<br />
voice. With a specialised communication<br />
app called Predictable, he can use the<br />
voice on his iPad.<br />
Greg said his main motivation for voice<br />
banking was mainly for his three children,<br />
something which wife Mandy says<br />
was very important to them: “I think<br />
it’s so distressing not to be able to hear<br />
someone’s voice; we felt as a family it was<br />
really important. We’re delighted with the<br />
synthesised voice, it’s a really good likeness<br />
of Greg’s voice.”<br />
Greg added: “It was strange to hear it at<br />
first but I’m used to it now. As my speech<br />
deteriorates and I become more reliant on<br />
AAC I know I will appreciate being able to<br />
speak with my own voice.”<br />
Jennifer has another two patients who are<br />
going through the process and while it’s<br />
not something that will be suitable for all<br />
patients the plan is to routinely offer it to<br />
all newly diagnosed patients who still have<br />
their voice. You can see a video of Greg<br />
and Jennifer on our YouTube page.<br />
How ‘Pip’ is helping to prevent pressure ulcers<br />
You may have already seen the Pug<br />
dog on the handheld mirrors which our<br />
tissue viability team introduced to help<br />
staff detect pressure sores in hard-to-see<br />
places.<br />
Now the team have taken the concept<br />
further with the introduction of Pip, a<br />
new character they hope will help prevent<br />
children from getting pressure ulcers.<br />
They’ve devised a workbook for our<br />
children’s wards which features the story<br />
of Pip and his pressure ulcer. Pip stands for<br />
prevent pressure injury in paediatrics.<br />
In the story Pip breaks his leg and has to<br />
go to hospital and because he stays in one<br />
position for too long he starts to develop<br />
a pressure sore. Luckily because he tells his<br />
mummy about it she alerts the nurse and<br />
a pressure ulcer is prevented.<br />
Judith Barnard, tissue viability nurse, with staff from<br />
women and children’s group<br />
The book also has a range of activities and<br />
games including word searches, dot-todots<br />
and spot the difference all aimed at<br />
educating children and their parents about<br />
pressure ulcers and what can be done<br />
to prevent them. Judith Barnard, clinical<br />
nurse specialist in tissue viability, came<br />
up with the idea for Pip and drew all the<br />
artwork by hand.<br />
She said: “Our team are passionate<br />
about reducing pressure ulcers and we<br />
wanted a fun and innovative way to get<br />
the messages out about how to prevent<br />
pressure ulcers to children and their<br />
parents and carers.”<br />
The team have been able to do this thanks<br />
to the Trust’s dragons den scheme where<br />
they pitched for funds to tackle pressure<br />
ulcers across the three hospitals.<br />
Sharon Vickers, ward manager on Disney<br />
ward at Scunthorpe hospital, said: “We’re<br />
really impressed by this innovative way of<br />
educating children and their families. We’ll<br />
be offering this to children who have been<br />
assessed as being at risk of skin damage.”<br />
Together we deliver . . .<br />
Husband and wife with a passion<br />
for palliative care join the Trust<br />
Say hello to husband and wife duo<br />
Yousef and Lucy Adcock who are<br />
leading the way in palliative medicine<br />
in North Lincolnshire.<br />
Dr Yousef Adcock is the new consultant in<br />
palliative medicine at Scunthorpe hospital,<br />
while his wife Dr Lucy Adcock has taken<br />
on the consultant role at Lindsey Lodge<br />
Hospice.<br />
Together they aim to provide a seamless<br />
and cohesive package of care for people<br />
across the region in need of palliative<br />
care, whether that be in hospital, the<br />
community or the hospice.<br />
Yousef said: “We will ensure patients have<br />
continuity of care as I will be liaising closely<br />
with the palliative care nurses in the<br />
hospital, as well as in the community and<br />
the hospice to ensure patients and their<br />
families have the support they need.”<br />
Lucy applied for the job at the hospice<br />
and while she was looking round heard<br />
about the job at the hospital which she<br />
mentioned to her husband.<br />
Lucy said: “We came to look round both<br />
the hospice and the hospital, as well as<br />
the houses, schools and North Lincolnshire<br />
Dream comes true for former fundraiser<br />
It was smiles all round when the ribbon<br />
was cut at the official opening of the<br />
£2.48million cardiology day case unit at<br />
Grimsby hospital.<br />
The unit was officially opened by Janet<br />
Thompson, former partner of Ron<br />
Kitching, who was instrumental in<br />
launching the Big Red Heart Appeal<br />
which helped raise more than £80,000<br />
for the hospital.<br />
Trust chief executive Karen Jackson<br />
said: “This project has been a long time<br />
coming with so many people involved.<br />
To have it here now is a real achievement<br />
and a credit to everyone involved. We<br />
couldn’t have done it without Ron<br />
Kitching as he was so dedicated to the<br />
project.”<br />
Mr Kitching’s granddaughter Lyndsey<br />
Fern, who attended the opening, said:<br />
Husband and wife consultants Dr Yousef Adcock and Dr Lucy Adcock<br />
area. We quickly realised it was a great<br />
area that could offer us a real quality of life<br />
for our family.”<br />
Talking about their work, they said: “The<br />
work can be quite intense as we are<br />
working with very vulnerable patients<br />
“Ron was my grandad, my friend and my<br />
hero. I remember when he first thought<br />
up the Big Red Heart Appeal in 2010, he<br />
was always a dreamer thinking of new<br />
projects.<br />
“He passed away in 2013 and many<br />
often at the end of their lives.<br />
“However, if we can help them, and their<br />
families, during the time they have left to<br />
make it as comfortable and dignified as<br />
possible then it is so satisfying.”<br />
people say ‘if only he’d lived to see<br />
the unit’ but even if he had I am sure<br />
his fundraising work would have<br />
continued. It is great to be here today<br />
standing in the reality of his final<br />
dream.”<br />
5
Meet your Our Stars 2015 winners<br />
Each October the Trust holds a special evening of celebration<br />
where we recognise those stars who have shone the brightest<br />
during the previous year.<br />
Our Stars 2015 took place at Forest Pines Hotel and Golf Resort<br />
on Friday October 2. The awards were sponsored by Santander,<br />
Keyzo IT Solutions, British Gas and The Health Tree Foundation.<br />
During the evening, attended by more than 230 staff, the Trust<br />
recognised the outstanding achievements of five individuals and<br />
four teams through nine awards categories.<br />
Unlike previous years where the winners have been chosen by<br />
the short listing panel, this year all staff were invited to vote<br />
for who they wanted to win. It was incredibly close in some<br />
categories with just one or two votes separating the winners<br />
from the runners up.<br />
Each winner took home a framed certificate and trophy and<br />
Patient’s Choice Award<br />
Lindsay Clark, midwife<br />
Lindsay Clark was nominated by one of the mums she<br />
looked after earlier this year who said:“She is a dedicated,<br />
compassionate midwife who deserves this nomination. She is<br />
an absolute credit to your team and without her careful eye<br />
and fast acting manner when things deteriorated during my<br />
labour; I am not convinced me and my daughter would be a<br />
healthy as we both are today.”<br />
Lindsay couldn’t make it to the awards ceremony so recieved<br />
her award from Paul Grinell, lead governor, at work. On the<br />
night her colleague Jane Stoney accepted the award on her<br />
behalf and said: “Lindsay is a fantastic midwife, one of the<br />
best ones we’ve got, she always delivers excellent care.”<br />
Lindsay said: “I’d really like to thank the lady who nominated<br />
me, I’m really touched and humbled to win this award.”<br />
Chief Executive’s Award<br />
Dale Jeffers, team leader<br />
Dale Jeffers, team leader on ward 7 at Goole hospital, was<br />
completely shocked to receive the Chief Executive’s Award.<br />
Karen Jackson explained why she picked Dale for the award. She<br />
said:“Dale is always professional, caring, dedicated, enthusiastic<br />
and absolutely patient centered. I picked him because of his<br />
consistent positive attitude, his range of clinical skills and because<br />
he is well respected among his colleagues.”<br />
Dale said: “I work in a massive organisation with some<br />
unbelievably fantastic people. Thank you so much, I don’t<br />
understand why you picked me.<br />
“I wouldn’t even be a nurse if it wasn’t for Tara Filby and Sue<br />
Cooper so thanks to them.”<br />
6<br />
Together<br />
were given the chance<br />
to submit their ideas for<br />
how the Our Stars prize<br />
fund should be spent to<br />
benefit patient care or<br />
patient experience.<br />
The fund of £2,000 was<br />
made up of sponsorship<br />
money and cash raised<br />
via the raffle on the<br />
evening. Look out for details on how this will be spent.<br />
Finally a special thank-you to our event sponsor, Santander, as<br />
without them the night would not be possible.<br />
Paul Grinell visited Lindsay on the central delivery suite to present her with her award<br />
Dale accepts his award from Karen Jackson<br />
Together We Care<br />
Alison Long, community midwife<br />
When an emergency unfolded at a Children’s Centre where<br />
Alison was working she stayed calm and gave life saving CPR to<br />
a man who had collapsed. If she hadn’t recognised the need for<br />
CPR the man would not have survived to receive treatment in<br />
hospital.<br />
On winning the award Alison said: “I feel really honoured to<br />
have won this award, it’s just what we do every day, and it’s what<br />
we train for. I don’t think the women in my clinic were too happy<br />
but the main thing is the man survived.”<br />
Together We Respect<br />
Andrea Gough , respiratory nurse<br />
Andrea was nominated for ‘going a million miles for her patients<br />
and staff’ in particular her efforts to keep a TB patient in contact<br />
with her children.<br />
On receiving her award Andrea said: “I’m a bit embarrassed to<br />
be honest, I’m not a one man band; I’m part of a fantastic team<br />
of nurses, doctors, admin support staff and I couldn’t do it on my<br />
own.<br />
“There are so many nice people in our team. Nursing isn’t rocket<br />
science, we learn a few core things, but the essence is you just<br />
have to care and treat people the way you would want people<br />
to treat your family.”<br />
Together We Deliver<br />
Dr Deepak Pai, consultant radiologist<br />
Dr Deepak Pai was put forward as ‘arguably the most caring,<br />
polite and kind doctor’ and for his patient focused attitude and<br />
willingness to help other colleagues.<br />
Collecting his award he said: “I already won the award when<br />
I was nominated. Congratulations to all those who were<br />
nominated we are all winners.<br />
“This award is for all of our team and I will take it straight to<br />
the department tomorrow. Finally to my family, my wife is here<br />
tonight, if you don’t have a happy home you can’t have a happy<br />
work place.”<br />
Volunteers award<br />
Cardiac rehab volunteers<br />
A special group of volunteers from the community cardiac<br />
rehabilitation programme were recognised for their outstanding<br />
contribution to volunteering. Liz Horner, cardiac rehab nurse<br />
specialist, said: “They had all been patients of the service<br />
themselves and wanted to give something back. They attend<br />
every week come rain or shine.”<br />
Karen Jackson, chief executive, said the Trust is indebted to<br />
all its volunteers: “They give their time without question, they<br />
absolutely deliver a really good experience for our patients and<br />
we are proud of them.”<br />
Alison Long accepts her award from Trust chairman Dr Jim Whittingham<br />
Andrea Gough pictured with Stan Shreeve, non-executive director<br />
Dr Pai pictured with Dr Karen Dunderdale<br />
Cardiac rehab volunteers pictured with Karen Jackson and Liz Horner<br />
we care, we respect, we deliver 7
SHINE Award for Quality and Innovation<br />
Tissue viability nurses<br />
This team scooped the SHINE award for their innovative work to<br />
reduce pressure ulcers at the Trust.<br />
After securing funding via the Dragons Den scheme these<br />
nurses rolled out pocket mirrors to all nursing staff to help the<br />
early detection of pressure sores on hard-to-see areas like heels.<br />
They’re also working to educate staff on correctly grading<br />
pressure ulcers and have designed a workbook for children too.<br />
Accepting the award Carol Linfoot said: “As someone said earlier,<br />
it’s not rocket science. It’s difficult for our patients to visualise it so<br />
we are always trying to think of new ways to help them.<br />
“We are always discussing things, we talk a lot together and<br />
we just had an idea. We were petrified before Dragons Den but<br />
it was a really fun experience, we really enjoyed it and would<br />
definitely recommend others go for it if they have an idea.”<br />
Patient Safety Award<br />
Pharmacy team<br />
Our pharmacy teams put patient safety first when they made the<br />
move to seven day working. They estimate that their weekend<br />
service will prevent around 1,000 patients a year from coming<br />
to harm. Mike Urwin accepted the award on behalf of staff<br />
and said: ”We have a great team, I challenge them everyday,<br />
sometimes they don’t like it but they always rise to the occasion.<br />
We had a long and interesting consultation, staff engaged with it<br />
really well and everyone recognised the need for it, and it works<br />
great now.”<br />
Helen added: “I’m very proud of us all, we are a big team and<br />
we now work weekends, we’ve done it!<br />
“We spend a lot of time on the wards at the weekend and we<br />
can see the impact of the change and we have developed good<br />
relationships with the wards.”<br />
Clinical Service Redesign<br />
Family history breast care team<br />
The family history breast care team have designed a service<br />
which has resulted in patients being seen at Grimsby hospital<br />
rather than further afield.<br />
They run a clinic where patients are assessed to determine their<br />
risk of breast cancer due to family history. The service is patient<br />
focused and forward thinking and ensures people have the<br />
psychological support they need at a difficult time.<br />
Speaking about their win Helen Lindley said:“We have two<br />
people missing, one is on holiday and one is getting married<br />
tomorrow so they have good excuses.<br />
“It’s been a team effort. We’re up against some really great<br />
teams and I’m just really chuffed. Ladies come in with history<br />
and we work hard to reassure them and say what we can do for<br />
them.”<br />
Jenny Smith added: “It’s a very rewarding and challenging area<br />
to work in.”<br />
8<br />
Together<br />
Members of the tissue viability team with chief nurse Tara Filby and Nigel McElvenny<br />
from British Gas<br />
Representatives from the pharmacy teams trustwide including Mike Urwin, centre<br />
Jenny Smith and Helen Lindley from the family history breast care team with Shane<br />
Spencer from Keyzo and Karen Griffiths, chief operating officer<br />
View these photos and more taken by Guy<br />
Hageman at www.guyhageman.co.uk<br />
Team looking at right line at the right time<br />
A new team has been launched<br />
aimed at making sure patients get<br />
the right line at the right time for the<br />
right treatment.<br />
The vascular access team is on hand<br />
to provide support for staff and<br />
individualised care for patients needing a<br />
vascular access device.<br />
Nick Harrison, nurse consultant -<br />
deteriorating patient, heads the team<br />
which also includes clinical nurse<br />
specialists in invasive devices Ellie-Jane<br />
Jones and Maggie Parker.<br />
Vascular access devices (VADs) are an<br />
essential element in the treatment of lots<br />
of conditions and include short peripheral<br />
cannulas, midline catheters, peripherally<br />
inserted central catheters (PICC) and<br />
other tunnelled devices.<br />
Nick said: “It has been internationally<br />
recognised that standardised procedures<br />
and equipment, along with staff training<br />
in the insertion and maintenance of<br />
devices minimises the risk of infections<br />
and other complications.”<br />
He said the new team, which sits with<br />
surgery and critical care, has evolved<br />
from the long established oncology PICC<br />
service, along with support from both<br />
infection control and anaesthetic teams.<br />
They are available Monday to Friday, 9am<br />
to 5pm, at SGH and DPoW.<br />
Nick said: “We are on hand from<br />
assessment of vessel health, to insertions<br />
of difficult peripheral cannulas and<br />
peripherally inserted central catheters<br />
through to appropriate referrals for more<br />
advanced vascular access.”<br />
The team aims to:<br />
• Prevent unnecessary venepunctures<br />
• Minimise delays in treatment<br />
• Prevent further damage to veins<br />
• Reduce catheter-related blood<br />
stream infections<br />
• Save nurses’ time<br />
• Reduce patient anxiety and pain.<br />
As well as delivering patient care they<br />
will also be instrumental in training staff<br />
on such things as: flushing techniques,<br />
blood sampling, dressing techniques,<br />
removal of devices, physiology associated<br />
with vascular devices, after care<br />
management both for in and outpatients<br />
and associated complications and<br />
solutions.<br />
Nick has been involved in vascular access<br />
and PICC insertions for a number of years<br />
and has a keen interest in sepsis and<br />
associated pathophysiology.<br />
Maggie Parker, Nick Harrison and Ellie-Jane Jones<br />
Ellie-Jane has worked within the acute<br />
haematology/oncology for 10 years<br />
with experience in bone marrow<br />
transplantation giving her a wide range<br />
of experience with a multitude of devices.<br />
She is a qualified PICC inserter and has<br />
an interest in sepsis and its prevention.<br />
Maggie’s clinical experience is firmly<br />
rooted in critical care nursing and<br />
has an interest in the education and<br />
development of staff. With a recent<br />
acquisition of advanced vascular access<br />
skills, Maggie now places PICCs in<br />
acutely ill patients and is convinced these<br />
are an essential tool to help avert patient<br />
deterioration.<br />
The service runs Monday to Friday and<br />
referrals are only just a bleep or phone<br />
call away. Further information about the<br />
team can be accessed via the Hub.<br />
An example of how they can help<br />
includes: Patient A required six weeks<br />
of treatment for endocarditis with<br />
Gentamycin and Vancomycin. Peripheral<br />
vascular health rapidly deteriorated<br />
leading to discomfort and delayed<br />
administration of antibiotics.<br />
Insertion of a PICC gave the patient<br />
relief and reassurance that the condition<br />
would be effectively treated.<br />
How to contact us<br />
• Nick Harrison — SGH ext 5958 or<br />
bleep 6211<br />
• Ellie-Jane Jones — SGH ext 3022<br />
or bleep 6239<br />
• Maggie Parker — DPoW ext 1131<br />
or bleep 268<br />
we care, we respect, we deliver 9
Did you know?<br />
• At the end of 2014 the Trust had<br />
a massive 151 different charitable<br />
funds pots some with as little as<br />
£6.99 in them!This made the job<br />
of managing the funds extremely<br />
difficult<br />
• Many people leave us a gift in their<br />
will, this year we received more than<br />
£100,000 in legacy donations<br />
• The Health Tree Foundation (HTF)<br />
is already delivering on some of<br />
the ‘circle of wishes’ requests. In<br />
October the volunteers at Grimsby<br />
hospital requested new chairs for<br />
their desk in the main entrance.<br />
With the support of the Smile<br />
Foundation and Arco the HTF<br />
secured three new chairs free of<br />
charge.<br />
Did you know we can get free money if<br />
you Gift Aid your donation?<br />
Gift Aid is a government scheme that<br />
allows charities to claim the basic rate of<br />
tax on every pound donated.<br />
This means that every time a pound is<br />
donated we actually get £1.25 into the<br />
charity.<br />
In order to claim Gift Aid we need<br />
to know a few key things about our<br />
donors and it is no extra cost to them<br />
whatsoever.<br />
All we need is their name, postcode<br />
and confirmation that they are a UK tax<br />
payer.<br />
Health Tree Foundation will be sending<br />
out new receipt forms that will make<br />
claiming for Gift Aid so much easier.<br />
Last year we only claimed £5,000 in Gift<br />
Aid and missed out on £46,000 of free<br />
money.<br />
10<br />
Together<br />
New identity for vital part of the Trust<br />
Health Tree Foundation - what is it<br />
and how it can help your patients<br />
The Health Tree Foundation is the new<br />
name for the Trust’s charitable funds.<br />
Traditionally money has come into the<br />
organisation through wards, departments,<br />
external fundraisers, legacies and other<br />
numerous channels. This has then been<br />
managed by finance.<br />
The Health Tree Foundation is taking on the<br />
role of managing all of these separate funds<br />
and ensuring money is spent where it is<br />
needed.<br />
It will also focus on raising more money<br />
for the organisation through existing<br />
national, regional and local funding<br />
streams, grants and businesses. Heading<br />
the team is Victoria Winterton, partnerships<br />
manager, who is working alongside finance<br />
and communications and marketing in<br />
launching the new charity.<br />
Victoria said: “The amount of money<br />
local people raise for their local hospital is<br />
absolutely amazing with about £300,000<br />
raised each year.<br />
“The aim of the new charity is to ensure this<br />
money is spent in the most effective way to<br />
ensure our patients have the best healthcare<br />
in the UK.”<br />
Charitable funds can help with things such<br />
as:<br />
• A £70,000 faxitron machine being<br />
used for breast cancer patients<br />
• Improving friends and family rooms<br />
• Low level beds<br />
• Staff training<br />
• New specialist chairs for cancer<br />
patients attending the Amethyst unit.<br />
Victoria said: “Charitable funds can be used<br />
for anything that makes a real difference to<br />
the lives of patients, staff and their families.<br />
“The launch of the charity means staff now<br />
have the chance to get a slice of charitable<br />
funds for their area. We are encouraging<br />
people to get their thinking caps on and<br />
come up with wishes which they think will<br />
make a difference in their area.<br />
“It could be a new piece of medical<br />
equipment, new furniture, additional<br />
training for their staff. No matter how weird<br />
or whacky, let us have your wish and we will<br />
see if we can make it come true.”<br />
New funding zones<br />
The Health Tree Foundation has created<br />
16 new zones of funding which people<br />
can donate to, and can apply for wishes<br />
from.<br />
The zones are all trustwide and cover all<br />
three hospitals and community.<br />
The new zones are as follows:<br />
• The Big Thank You - to provide<br />
people with the chance to say thank<br />
you to the staff who look after them<br />
while they are a patient<br />
• Little Lives - this will be used to fund<br />
things for midwifery and children<br />
from birth up to the age of 18<br />
• Critical care - this includes a<br />
number of departments such as<br />
A&E, intensive care unit and high<br />
dependency unit, trauma unit and<br />
minor injuries unit<br />
• End of life care<br />
• Cancer care - Amethyst, Pink Rose<br />
Suite, Bottoms Up, oncology and<br />
haematology, general head and<br />
neck<br />
• Big Red Heart - cardiology, coronary<br />
care unit, cardiac rehabilitation,<br />
cardio-respiratory, cardio vascular<br />
• Surgery<br />
• Golden Leaves - dementia, elderly<br />
medical<br />
• Rheumatology<br />
• Medical<br />
• Stroke<br />
• Diabetes<br />
• Ophthalmology<br />
• Orthopaedic<br />
• Research and diagnostics<br />
• In Your Community - community<br />
nursing and therapy.<br />
See right as to how the circle of wishes will<br />
work.<br />
Staff can submit a wish via the Health<br />
Tree Foundation website at: www.<br />
healthtreefoundation.org.uk<br />
Once a wish has been submitted the<br />
charity will assess the merits of the wish<br />
and anything over £50,000 will have to be<br />
approved by the Trust’s Charitable Funds<br />
Committee.<br />
It is not just staff who can apply for a wish,<br />
as it is open to Trust members, patients,<br />
families, carers and members of the public.<br />
Victoria said: “These are the people out<br />
there in the community accessing our<br />
services who know firsthand what will<br />
improve their experience of coming into our<br />
hospitals.”<br />
The charity is also on hand to support<br />
fundraisers boosting the charitable fund<br />
coffers of the Trust by providing fundraising<br />
toolkits, sponsorship forms, providing<br />
publicity and offering advice and guidance.<br />
“For a long time people have been tirelessly<br />
raising money for us. The foundation<br />
Victoria Winterton, partnerships manager<br />
will ensure they receive the thanks and<br />
recognition they so rightly deserve,” said<br />
Victoria.<br />
Victoria can be contacted on DPoW<br />
2630 or by emailing her at: hello@<br />
healthtreefoundation.org.uk<br />
A perfect example from the Little Lives zone which saw two patient monitoring systems worth £1,000 bought for<br />
the Disney ward at Scunthorpe hospital. Louise and James Mitchell raised the money in memory of their 10-year-old<br />
daughter Hannah who spent a lot of her time on the ward as a patient before her death in June 2013. They raised<br />
the money through a quiz night. Louise said: “The staff on the ward treated Hannah like family. She was well loved by<br />
everyone. She was a frequent visitor to the ward but she was always made to feel special. In fact we were all made<br />
to feel special.” Pictured from left: staff nurse Judy Algar, Margaret Anderson, Louise Mitchell, ward sister on Disney<br />
Sharon Vickers and James Mitchell.<br />
Circle of<br />
wishes<br />
we care, we respect, we deliver 11
Fitness taster session as part of health and wellbeing roadshows earlier this year<br />
Trust going for bronze to boost staff wellbeing<br />
Work is underway across the Trust<br />
to boost and improve the health and<br />
wellbeing of staff.<br />
The Trust has signed up to two award<br />
schemes which put the spotlight on<br />
empowering people to champion health<br />
and help take care of each other.<br />
Work is underway towards achieving<br />
bronze awards in North Lincolnshire<br />
Council’s healthy workplace award<br />
scheme and North East Lincolnshire’s<br />
healthy places award.<br />
They are a coordinated and sustained<br />
programme of work aimed at improving<br />
the health and wellbeing of employees<br />
and includes an award scheme with<br />
bronze, silver and gold status.<br />
Debbie O’Toole, head of occupational<br />
health at the Trust, said: “I am delighted<br />
that the Trust has signed up for the two<br />
programmes. It will provide us with a real<br />
drive and commitment to focus on our<br />
wellbeing agenda.<br />
“Karen Jackson, Trust chief executive, has<br />
signed the pledge to participate in the<br />
schemes which sends a clear message<br />
to staff about the importance the<br />
organisation places on workplace health.”<br />
She said the benefits of the schemes<br />
included:<br />
• Lower absenteeism<br />
12<br />
Together<br />
• Improved morale<br />
• Higher productivity<br />
• Increased staff retention.<br />
Debbie said the occupational team,<br />
working with departments across the Trust<br />
such as communications and marketing,<br />
the chief nurse directorate and the two<br />
local councils, would be focusing on a<br />
number of areas including:<br />
• Physical activity<br />
• Healthy eating<br />
• Mental and emotional wellbeing<br />
• Alcohol and substance misuse<br />
• Smoking.<br />
The occupational health team has so far<br />
held a series of health and wellbeing<br />
events across all three hospitals which<br />
included information stands and<br />
exercise taster sessions. Also, as part<br />
of this, staff were asked to complete a<br />
survey. The results from this will form<br />
part of the action plan being drawn up<br />
to gain the bronze level awards.<br />
Other initiatives to improve health and<br />
wellbeing include: the cycle to work<br />
scheme; counselling service; stress<br />
management course for line managers;<br />
flu fighters offering staff jabs and<br />
self referral to physiotherapy through<br />
occupational health.<br />
As part of the ongoing work,<br />
occupational health is looking at<br />
launching a walk a mile in your lunch<br />
break with routes for both indoors and<br />
outdoors.<br />
Debbie added: “A happy, efficient and<br />
well workforce is essential in delivering<br />
services for patients, so it is key that<br />
we help and support our staff to be<br />
fit and healthy both physically and<br />
psychologically.”<br />
How to contact us<br />
For more information about health and<br />
wellbeing ring occupational health on<br />
SGH 2210 or DPoW 7986.<br />
The acute respiratory team at Grimsby hospital<br />
Calderdale Framework: a success story<br />
We introduced the Calderdale Framework<br />
as a way of working in the July edition of<br />
<strong>News@NLaG</strong>. For a quick recap it’s about<br />
ensuring the right person, with the right<br />
skills, is doing the right thing at the right<br />
time.<br />
It sounds simple but what’s it like in<br />
practice? We went to meet the acute<br />
respiratory team at Grimsby hospital to<br />
see Calderdale in action.<br />
Last year this team of occupational<br />
therapists (OTs) and physiotherapists<br />
merged. While you might imagine that<br />
two teams being put together may throw<br />
up a whole range of issues and problems,<br />
this is actually a very cohesive team;<br />
and they attribute that largely to the<br />
Calderdale Framework.<br />
The team, which is a mix of registered<br />
and non-registered staff, say it has helped<br />
them take a fresh look at how they do<br />
everything, all the tasks including which<br />
bands of staff do what.<br />
“All of our staff have been involved at<br />
End of life conference back by popular demand<br />
Earlier this year our community Macmillan<br />
healthcare team put on a first of its kind<br />
conference based on the new end of life<br />
principles; the five priorities of care.<br />
It was so successful they repeated the<br />
event in October with 100 attendees<br />
made up of Trust and wider staff all keen<br />
to learn about how best to care for dying<br />
patients.<br />
The importance of advanced care<br />
planning was highlighted throughout the<br />
day and communication was a key theme.<br />
The aim was to equip staff with the skills<br />
and knowledge to tackle those difficult<br />
conversations with patients and to be able<br />
to recognise that someone is coming to<br />
the end of their life.<br />
all levels,” says Sonia Fletcher, senior<br />
physiotherapist, “It’s been a real team<br />
effort and it has changed how we look at<br />
things.”<br />
It certainly seems to have helped them<br />
bond as a team.<br />
Jenny Riley, physiotherapist, said: “We<br />
work well together, we cross over well;<br />
which is great for covering sickness and<br />
annual leave and we’re more efficient.”<br />
The competencies are set out by<br />
Calderdale but the team have tweaked<br />
them and would like to develop their own<br />
in the future.<br />
The team are working through all the<br />
competencies one by one and even RAG<br />
rating the tasks so staff know what they<br />
can and can’t do.<br />
Lexi Timplerley-Leech, technical instructor,<br />
said: “Non-registered staff always think<br />
they are bothering someone if they need<br />
to ask them how to do something, but<br />
now there’s that structure in place, they<br />
know certain things are not in their<br />
remit.”<br />
All the speakers at the end of life conference<br />
Dr Angela Dodd, Macmillan end of<br />
life educator from North Lincolnshire<br />
CCG, was well received with her talk on<br />
recognising the dying patient. She spoke<br />
about the principles of a ‘good death’<br />
Angie Sheard, technical instructor, added:<br />
“It has defined our job roles and what the<br />
expectations and limitations are. It’s great<br />
for new starters as they can work through<br />
each of the competencies and they can<br />
see their progression.”<br />
So is it worth the time they’ve spent on<br />
it? Anne Hodgson, OT, certainly thinks so.<br />
She said: “It’s a lot of training but is worth<br />
it and helps staff to develop at all grades<br />
and improve confidence in your own skills<br />
and that of your team.”<br />
Lexi added: “We’re more of a cohesive<br />
team and Calderdale helps standardise<br />
the delivery of treatment.”<br />
So it’s a definite thumbs up for the<br />
Calderdale Framework from this team,<br />
but would they recommend it to other<br />
wards and departments? Sonia says<br />
so:“You need to put the time aside but<br />
if the team are all on board and work<br />
together it can really work.”<br />
To find out more about the Calderdale<br />
Framework and how it could benefit your<br />
team call Helen Yewdall on DPOW 3632.<br />
including knowing when death is coming,<br />
control over pain relief, and having your<br />
wishes respected.<br />
Jeanette Clark works in adult social care.<br />
She said it was a very useful presentation:<br />
“I’m not from a clinical background so it’s<br />
given things for me to look for.”<br />
Linda Bradshaw, community occupational<br />
therapist said:“It’s not directly part of my<br />
role but it was a useful overview that has<br />
given me the links to be able to do further<br />
research. I was particularly interested in<br />
the physiological aspect.”<br />
Jo Foster, ward manager, said: ”We’ve<br />
piloted the new approach on our ward<br />
so a lot of the information was what we<br />
know already which was reassuring.”<br />
we care, we respect, we deliver 13
Together we speak . . . Together we speak . . .<br />
Members’ corner<br />
Governors out and about signing<br />
new members up to join Trust<br />
A recruitment push to sign up new<br />
members to the Trust has taken place.<br />
Governors, along with staff from the<br />
membership office, manned stands at all<br />
three of the Trust’s hospitals in order to<br />
spread the word about the benefits of<br />
membership.<br />
In just a few hours they managed to sign<br />
up 50 new members.<br />
Alison Hurley, Trust membership manager,<br />
said: “The stands helped us promote the<br />
benefits of being a member and gave us<br />
the chance to have a chat with visitors,<br />
patients and carers.”<br />
The benefits of being a member include:<br />
• Being able to elect governors<br />
• Being able to stand as a governor<br />
• Receiving regular information about<br />
our activities, such as newsletters<br />
• Providing opinions and being<br />
kept informed of plans for future<br />
developments<br />
Susan Diack, public governor for Goole<br />
and Howdenshire, is stepping down but<br />
hopes to continue attending member<br />
meetings.<br />
Why did you become a governor?<br />
I thought I was going to be made<br />
redundant and felt it would be an<br />
opportunity to take up my interest in the<br />
NHS.<br />
What have you enjoyed most during<br />
your time as a governor?<br />
Working alongside all the other governors<br />
as a team. Helping people to try and<br />
resolve any concerns or issues they<br />
may have. Being involved in PLACE<br />
assessments and working with the Trust<br />
chairman Jim Whittingham. He has really<br />
supported me which I really appreciate<br />
and I would like to thank him for that.<br />
What are you most proud of during<br />
your term of office?<br />
Watching Goole hospital flourish has<br />
been a privilege especially as local people<br />
no longer have to constantly travel to<br />
Scunthorpe or Grimsby as much. Having<br />
14<br />
Together<br />
Governor Max Withrington with member of the public Sue Nicholson<br />
• Being involved and consulted<br />
on issues such as changes and<br />
improvements to services<br />
• Acting as an ambassador for their<br />
community or interest group<br />
• Attending member events<br />
Retiring governor says role is ‘extremely rewarding’<br />
played even a small part, alongside other<br />
governors, to enable this to happen<br />
has been extremely rewarding. I have<br />
also loved playing a part in the future<br />
of Goole hospital through the clinical<br />
commissioning group’s Healthy Lives<br />
Healthy Futures programme.<br />
I also feel privileged to have taken part<br />
in working with the Trust to help move<br />
it out of special measures. It is thanks to<br />
leadership of the chief executive and all of<br />
the staffs support that we managed this.<br />
What have you least enjoyed?<br />
There is a lot of paperwork!<br />
Have you told your friends and family<br />
about Trust membership and how to join?<br />
http://www.nlg-membersportal.co.uk/<br />
For more information contact the<br />
membership office on 01724 387946 or<br />
email nlg-tr.foundationtrustoffice@nhs.net<br />
How have things changed during<br />
your time as a governor?<br />
Governors have the opportunity to work<br />
to ensure members’ voices are heard and<br />
I have felt very privileged to have been in<br />
the position to do just that.<br />
Do you think governors make a<br />
difference?<br />
I feel I have made a difference, being<br />
quite well known, in that other members<br />
decided to stand as governor themselves<br />
and Goole and Howdenshire members<br />
now have three governors to represent<br />
them within NLaG.<br />
What are the main challenges for the<br />
future?<br />
The Trust faces a very challenging period<br />
financially and struggling to recruit<br />
medical staff and nurses but I do feel with<br />
the experience of the Board of Directors<br />
and the chief executive the Trust will work<br />
hard to ensure the hospitals across NLaG<br />
will continue to ensure that all the services<br />
will be delivered with the safety of patients<br />
overall being the priority.<br />
Alison Hurley, membership manager<br />
Public governor elections<br />
- make your vote count<br />
Elections are now in full swing for<br />
NLaG’s Council of Governors.<br />
People are being urged to have their say<br />
this month on who they want to represent<br />
them as a Trust public governor.<br />
Voting closes on Monday November 16<br />
for public governor seats and the results<br />
will be unveiled the following day.<br />
As a Foundation Trust we are accountable<br />
to our staff, service users, carers, and<br />
public members.<br />
Through a Council of Governors that<br />
represents our members and partner<br />
organisations, we have an opportunity to<br />
encourage greater staff, service user, carer<br />
and public involvement in shaping the<br />
future of the organisation.<br />
The Trust does not choose its governors<br />
- they are elected by the membership.<br />
Alison Hurley, membership manager, said:<br />
“Public governors represent the voice of<br />
the people in their constituencies, protect<br />
and promote their interests, and scrutinise<br />
Trust performance and decisions to ensure<br />
they are in the best interests of patients.”<br />
She urged members to have their say<br />
and choose their local governor by voting<br />
before 5pm on November 16.<br />
The Trust is running elections for various<br />
public governor vacancies as follows:<br />
• East and West Lindsey — one seat<br />
• Goole and Howdenshire — two<br />
seats<br />
• North East Lincolnshire — three<br />
seats<br />
• North Lincolnshire — two seats.<br />
Alison said: “We will again be using<br />
electronic voting for our elections where<br />
possible, so please make sure that you are<br />
registered as a member and we have your<br />
email address.”<br />
If you are not a member and want to join<br />
then go to:<br />
http://www.nlg.nhs.uk/about/<br />
membership/join/ or call the membership<br />
office on 01724 387946.<br />
Elections results will be available on the<br />
Trust website on Tuesday November 17:<br />
http://www.nlg.nhs.uk/about/<br />
membership/elections/<br />
Dates for<br />
your diary<br />
Tuesday<br />
November<br />
10<br />
3pm to 5pm, member drop-in<br />
session, Coffee Bean, Goole hospital<br />
Thursday<br />
November<br />
12<br />
3pm to 6pm, Goole governor and<br />
member forum, lecture room, Goole<br />
hospital<br />
Tuesday<br />
17<br />
November<br />
2.30pm to 3pm, member drop-in<br />
session, and 3pm to 6pm, governor<br />
and member forum, the chambers,<br />
Pittwood House, Scunthorpe<br />
Thursday<br />
November<br />
26<br />
2.30pm to 3pm, member drop-in<br />
session, and 3pm to 6pm, governor<br />
and member forum, room 1A01,<br />
Grimsby Institute, Nuns Corner,<br />
Grimsby<br />
Tuesday<br />
December<br />
3pm to 5pm, member drop-in<br />
session, Coffee Bean, Goole hospital<br />
Have your contact<br />
details changed?<br />
We want to keep in touch with all<br />
of our members, so, don’t forget to<br />
let us know if your contact details<br />
changed including your email<br />
address. To update your details<br />
send us a quick email to nlg-tr.<br />
foundationtrustoffice@nhs.net or<br />
ring (01724) 387946.<br />
we care, we respect, we deliver 15<br />
8
Your feedback<br />
From Sammy Ahmed: “I just wanted to say a big<br />
thank you to all staff at Scunthorpe hospital who have<br />
looked after me through my difficult pregnancy and<br />
also a big big thank you to Sharon who was there<br />
with me during labour. She was fab and because of her I<br />
enjoyed every moment, she’s a star in my eyes thank you so<br />
much.”<br />
From Prince Akpovona Thompson: “Thanks to all the staff<br />
and surgeons on ward B2 at Grimsby hospital for looking after<br />
me for the last couple of days. God bless you all and keep up<br />
the good work.”<br />
From Sarah Hendey: Today in the eye clinic<br />
@ScunnyHospital with my mother in law. The staff<br />
were wonderfully helpful when I needed to feed my<br />
baby. Thank you<br />
From Cllr Matthew Brown: “Thank you to the<br />
amazing staff at @GrimsbyHospital C5 for looking<br />
after my mother.You do an incredible job and have<br />
my thanks and admiration.”<br />
@<br />
The following patients contacted us via our website to<br />
express their thanks:<br />
Hannah Hopper said: “Ward 27 at Scunthorpe hospital<br />
were fantastic from start to finish. My nurse who booked me in<br />
was such a lovely lady, really helped me with my fears of being<br />
put to sleep. The anaesthetist was amazing. He did what he<br />
said. I wasn’t sick after my op which for me helped my whole<br />
experience more bearable. Also the nurses before I went in were<br />
so friendly and put up with my tears :) I cannot thank Mr Gough<br />
and his team enough for removing my gallbladder they are a<br />
fantastic team and I thank them so much for helping me. Thank<br />
you all for such fantastic care.”<br />
The Friends and Family Test - why we do it<br />
The Friends and Family Test (FFT) helps<br />
patients provide feedback on their<br />
experience across our three hospitals and<br />
community services.<br />
Devised by Prime Minister, David<br />
Cameron, it encourages patients to rate<br />
their experience by asking them whether<br />
they would recommend the service/<br />
department to their friends and family or<br />
not. They are asked to respond on a scale<br />
from ‘highly likely’ to ‘highly unlikely’.<br />
The results can be used to identify any<br />
areas of concern, but equally to highlight<br />
any areas of good practice.<br />
At our Trust we currently have access<br />
to the FFT in all of our ward areas,<br />
departments and community services.<br />
While there are some response rate<br />
targets that we must achieve in acute<br />
ward areas and A&E, the benefits of<br />
FFT lie in the wonderful comments that<br />
people leave.<br />
This is a real bonus for all areas using<br />
16<br />
Together<br />
FFT as it helps teams<br />
understand what<br />
patients think about<br />
their experience in their<br />
areas. Sharing these<br />
comments with staff is<br />
a great way to increase<br />
morale as 97 per cent<br />
of all our feedback<br />
across the Trust is<br />
positive.<br />
Each month over 2,500<br />
cards are completed by<br />
patients, and around another 500 patients<br />
leave messages on the automated call<br />
service we have for A&E and maternity<br />
services.<br />
Patients can also access an online FFT<br />
survey on the Trust website.<br />
If you work on a ward or A&E please<br />
capture feedback by offering your patients<br />
a FFT card on discharge. If you work in<br />
a department then decide how best to<br />
Anonymous wrote about orthopaedics at Grimsby. They said:<br />
“A very busy department but I was sent for an x-ray when I<br />
arrived. Got results and saw a wonderful consultant. Treated<br />
with great respect and they went through all the details of my<br />
op. My appointment was 2.30pm, I was out by 3pm. I don’t<br />
think I could have been treated any better. My appointment was<br />
Monday and by Thursday I received my pre-op appointment.<br />
Well done to the team, I’d give them<br />
5 stars.<br />
Get in touch<br />
Send your compliments and thank you letters to our patient<br />
advice and liaison team by email at nlg-tr.pals@nhs.net or via our<br />
website at www.nlg.nhs.uk/contact. You can also talk to us on<br />
social media: just search for NHSNLaG, scunny hospital, grimsby<br />
hospital or goole hospital to find us on Facebook and Twitter.<br />
Laura Halifax: “Every single time I’ve visited this hospital<br />
(Grimsby) as a patient and as a parent of a patient in the past<br />
year I have nothing but praise for the staff. The staff in A&E<br />
are polite and friendly, the nurses and doctors are friendly and<br />
knowledgeable. All those I’ve come across are patient, caring<br />
and kind. I think the staff need to know that I appreciate what<br />
they do and hope they continue to do such a brilliant job. Thank<br />
you!”<br />
capture your feedback, leave the cards out<br />
for people to complete but also hand out<br />
the cards. The more feedback you collect<br />
the clearer the picture you’ll get of what<br />
your patients are experiencing on a daily<br />
basis.<br />
FFT is a great way to gather feedback,<br />
please help us improve what we need<br />
to and celebrate what we do well by<br />
collecting it. Article by Jo Loughborough, patient<br />
experience practitioner (pictured inset)<br />
Fraud against NHS will not be<br />
tolerated - warns Trust investigator<br />
Fraudsters are being warned to<br />
beware, as the Trust will investigate<br />
and prosecute those ripping off the<br />
NHS.<br />
Nicki Foley, the Trust’s local counter fraud<br />
specialist, has issued the warning as part<br />
of November’s Fraud Awareness Month.<br />
She said: “The Trust is absolutely<br />
committed to ensuring that the public<br />
funds of the NHS are spent on caring for<br />
patients and not diverted into fraudsters’<br />
pockets.<br />
“All referrals about suspicions of fraud are<br />
investigated and we will take appropriate<br />
action against people.”<br />
As part of the awareness month Nicki will<br />
be staging a series of fraud sessions, as<br />
well as visiting wards and departments.<br />
The events are being held on:<br />
Scunthorpe hospital<br />
• November 13, hospital restaurant,<br />
lunchtime<br />
• November 23, lecture theatre,<br />
10.30am to 11am and 11.30am to<br />
12pm<br />
• November 25, lecture theatre,<br />
2.30pm to 3pm and 3.30pm to<br />
4pm<br />
Goole hospital<br />
• November 16, lecture room,<br />
11.30am to 12pm and 1pm to<br />
1.30pm<br />
• November 26, Goole Coffee Bean<br />
Grimsby hospital<br />
• November 17, lecture theatre,<br />
10.30am to 11am and 11.30am to<br />
12pm<br />
• November 18, lecture theatre,<br />
2.30pm to 3pm and 3.30pm to 4pm<br />
• November 27, lunchtime, hospital<br />
restaurant<br />
Community<br />
• November 19, Holdenby House,<br />
Scunthorpe, 11.30am to 1pm<br />
• November 19, The Angel, Brigg,<br />
1.30pm to 2.30pm<br />
• November 24, Duchess House,<br />
Scunthorpe, 8.15am to 10am.<br />
To book a place on one of the above<br />
sessions (no booking necessary for<br />
restaurant and community sessions)<br />
contact Jacky Gibbons on SGH 2432 or<br />
email: jackie.gibbons@nhs.net<br />
Nicki said: “Feel free to come along<br />
and have a chat. I will be on hand to<br />
answer any questions people may have<br />
about counter fraud work within the<br />
organisation and the wider NHS.”<br />
Anyone who is concerned about<br />
fraudulent activity within the Trust should<br />
contact Nicki on SGH 2994 or email: nicki.<br />
foley@nhs.net or ring the national fraud<br />
and corruption line on 0800 028 40 60.<br />
Fraud includes:<br />
• Staff gaining employment with false<br />
documentation<br />
• Staff claiming for shifts they did not<br />
work or working elsewhere while<br />
off sick from the Trust<br />
• Patients claiming for travelling<br />
expenses they are not entitled to or<br />
have not incurred<br />
• Contractors falsifying records of<br />
NHS work or goods provided.<br />
It’s a doctorate for Dave Broomhead<br />
Congratulations to Dr Dave Broomhead,<br />
associate medical director for community<br />
and therapy services, who has recently<br />
been awarded a degree of Doctor of<br />
Professional Studies by Sheffield Hallam<br />
University.<br />
His thesis was titled ‘A realist evaluation of<br />
NHS managers’ experience of managing<br />
staff and poor performance’ and has<br />
already been put to good use as it has<br />
led to his involvement in making changes<br />
to the Trust’s performance management<br />
policy and providing training to frontline<br />
managers.<br />
Dave said he really enjoyed his five years of<br />
studies which he carried out on evenings<br />
and weekends as well as using research<br />
time set aside for his role.<br />
He said: “I never thought I’d be able to<br />
do something like this. I’d encourage<br />
all staff to get involved in research and<br />
take advantage of any development<br />
opportunities, you never know where it<br />
will take you.”<br />
Dave was supported by the Trust to carry<br />
out his studies with study leave days<br />
being granted. A copy of Dave’s thesis will<br />
soon be available on the community and<br />
therapies group hub page and in the Trust<br />
library.<br />
we care, we respect, we deliver 17<br />
Nicki Foley<br />
Dr Dave Broomhead with his degree certificate
Meet the team<br />
Picture box<br />
Breast care survivorship team<br />
Nicola Dixon and Sue Cooper, breast<br />
care clinical nurse specialists<br />
Four ladies who met on the neonatal intensive care unit at Scunthorpe<br />
hospital have raised a whopping £3,000 for the unit.<br />
Mums Christina, Annabel , Victoria and Katie raised the cash by holding a<br />
fundraising day. Sarah Judd, NICU manager, said the funds would be used to<br />
revamp one of the rooms on the ward. They are hoping to replace the floor as<br />
well as redecorate.<br />
Pictured from left: Judith Braithwaite, advanced healthcare assistant, Christina<br />
Smeaton with baby Layla, Georgina Chrost, local newborn hearing screening<br />
manager, Annabel Donaldson with baby Aoife, Victoria Scott with baby Henry,<br />
Katie Taylor with baby Erin and Sarah Judd ward manager for NICU.<br />
Staff at the Assisted Living Centre at Grimsby hospital welcomed the<br />
deputy leader of the council recently. Councillor Jane Hyldon-King who<br />
is the portfolio holder for health, wellbeing and adult social care at<br />
North East Lincolnshire Council visited. She chatted to staff about how<br />
the centre works, saw some of the daily aids for living and toured the<br />
demonstration areas as well as hearing about the different types of<br />
assistance offered to patients. She said: “I was very impressed with the<br />
centre and the fact that we have something like this that people can<br />
access in the community.” She is pictured with occupational therapist<br />
Emma Scargall.<br />
Two clinical nurse specialists at the<br />
Trust are now offering a unique service<br />
to breast cancer patients.<br />
Sue Cooper and Nicola Dixon have set<br />
up what they believe to be the only<br />
team in the country offering local men<br />
and women additional support after<br />
their initial treatment, tailored to each<br />
individual patient’s needs.<br />
Their aim is to improve the quality of<br />
follow-up services for patients and<br />
they’ll be seeing people after their year<br />
one mammogram.<br />
Patients are referred to the service by<br />
their consultant and at the initial clinic<br />
appointment they will be assessed and<br />
have an individual care plan developed<br />
and agreed with the breast care nurse.<br />
The care plan will include detailed<br />
information about signs and symptoms<br />
to be aware of; long-term side effects of<br />
treatments, how to contact the breast<br />
care survivorship team should they have<br />
any worries or concerns, healthy lifestyle<br />
advice and information about local<br />
health and wellbeing sessions. A copy of<br />
the care plan will be given to the patient<br />
and their GP.<br />
Nicola said: “We are their single point of<br />
contact once they’ve finished treatment<br />
and had their year one mammogram for<br />
the next four years. It’s a complete shift<br />
in how breast cancer follow-up care is<br />
managed.<br />
“We’ve done a lot of research and<br />
spoken with other trusts and as far<br />
18<br />
Together<br />
we care, we respect, we deliver<br />
as we can tell we are the only area in<br />
the country to offer a breast specific<br />
follow-up and survivorship programme<br />
with designated breast care survivorship<br />
clinical nurse specialists. Usually the<br />
follow-up and survivorship workload<br />
is an additional duty for breast care<br />
nurses.<br />
In preparing the programme the duo<br />
have spoken to local breast cancer<br />
survivors about what they would have<br />
liked to have had on offer while they<br />
were going through their follow-up<br />
treatment.<br />
Sue added: “Breast cancer patients<br />
get a lot of support after their initial<br />
diagnosis and it can sometimes be quite<br />
overwhelming with all the information<br />
they are given, but after they have<br />
completed their initial treatment and<br />
their hospital appointments reduce it<br />
can feel quite frightening.<br />
“We’ll be focusing on their recovery<br />
and overall health and wellbeing by<br />
identifying their individual needs which<br />
may include social, psychological or<br />
sexual concerns.<br />
“We’ll be providing psychological<br />
support and offering information and<br />
advice in addition to signposting to<br />
other health professionals and services,<br />
with the ultimate aim to ensure patients<br />
feel supported and equipped to selfmanage<br />
their own future health and<br />
wellbeing.”<br />
It’s particularly good news for<br />
Scunthorpe patients who would usually<br />
have to travel to Grimsby for some of<br />
their follow up clinic appointments<br />
as Sue and Nicola will be offering<br />
appointments in Scunthorpe too.<br />
The introduction of the team will also<br />
free up consultant and breast care<br />
clinical nurse specialist time, as they’ll<br />
be taking over follow-up appointments,<br />
allowing their colleagues to spend<br />
more time supporting newly diagnosed<br />
patients.<br />
As part of the programme Nicola and<br />
Sue have also linked in with local leisure<br />
centres to offer breast cancer only<br />
exercise programmes and are working<br />
with occupational therapists and<br />
physiotherapists at the Trust to develop<br />
exercise programmes specifically<br />
for breast cancer patients. During<br />
September and October they organised<br />
two exercise taster days for local people<br />
who have had treatment for breast<br />
cancer at the local leisure centres in<br />
Grimsby and Scunthorpe.<br />
Sue said “The aim is to provide an<br />
exclusive, supported and fun event<br />
tailored purely for breast cancer patients<br />
to introduce them to a wide range of<br />
exercises in the hope that they will be<br />
inspired to take up physical activity to<br />
improve their overall health and wellbeing<br />
following their treatment.”<br />
To find out more about the team contact Sue<br />
or Nicky on (01472) 874111 extension 2397.<br />
Mr Silas Gimba, consultant obstetrician and gynaecologist, pictured at<br />
the Values in Health and Social Care Leadership Conference in Sheffield.<br />
He attended with advanced nurse practitioner/nurse colposcopist Lynda<br />
farrow-Browne as they presented a poster on ‘The NHS Paperless Vision and<br />
Challenges of Clinician Engagement and Leadership’. Lynda said: “The day<br />
was full, varied and extremely interesting and I’m immensely proud to have<br />
been a very small part of the data collection required to complete the article.”<br />
Get in touch<br />
Are you organising a cheque<br />
presentation on your ward/<br />
department? Then get in touch with<br />
the communications team on (01724)<br />
387739 and let us know so we can pop<br />
along with our camera.<br />
Staff took time out of their busy schedules to whip up funds in aid of Macmillan<br />
by putting their baking skills to the test. Each year the charity encourages people<br />
to get together and hold a coffee morning to raise funds for cancer support.<br />
Staff in the research and development team, pictured, raised £230 with their<br />
selection of tasty treats. Meanwhile staff at Scawby House raised £102.33 from<br />
their cake sale and special Macmillan cake which they put up as a raffle prize.<br />
Pictured are Sandra Pearson and Jo Hill, both research nurses, data coordinator<br />
Dawn Jones and business and administration apprentice Bryany Bond.<br />
With more than 70 years clocked up between them medical secretaries<br />
Janice Marshall (left) and Fay Fixter (right) have retired from the Trust. They<br />
are pictured with consultant ophthalmologist Mr Q K Ali at their retirement<br />
party. Janice started work at Scunthorpe hospital in 1970 and Fay took up<br />
her first post 26 years ago.<br />
19
FRAUD COSTS THE NHS<br />
MILLIONS EVERY YEAR!<br />
Fraud against the NHS includes:<br />
• Staff gaining employment with<br />
false documentation<br />
• Staff claiming for shifts they<br />
did not work<br />
• Staff working elsewhere<br />
while off sick from<br />
the Trust<br />
HOW CAN YOU HELP?<br />
BE VIGILANT AND IF IN DOUBT REPORT YOUR CONCERNS<br />
For advice ring Nicki Foley, local counter fraud specialist on SGH 2994<br />
or call the National Line on 0800 028 40 60