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<strong>News@NLaG</strong><br />

Staff and members magazine Nov/Dec 2015<br />

Meet the Our Stars 2015 winners - page 6<br />

Page 4: Meet Greg and find out why<br />

he’s ‘banked’ his voice<br />

Pages 10 - 11: Don’t miss out on making<br />

your wish come true<br />

Page 5: Introducing our new husband and<br />

wife palliative care consultants<br />

Winners<br />

announced<br />

inside!<br />

Together<br />

we care, we respect, we deliver


Contents<br />

3 New FEAST service for frail and<br />

elderly patients is launched<br />

4 Voice banking - how we’ve<br />

preserved the voice of a patient with<br />

motor neurone disease<br />

5 Meet the husband and wife team<br />

with a passion for palliative care<br />

6 The Our Stars 2015 winners are<br />

revealed in this three page special<br />

9 New vascular access team making<br />

sure patients get the right line at the<br />

right time<br />

10 The Health Tree Foundation - a<br />

double page special on the new<br />

name for the Trust’s charitable funds<br />

with details on how staff can access<br />

funds<br />

12 Staff wellbeing initiatives - we’re<br />

going for bronze<br />

14 Together we speak - Trust members<br />

section<br />

16 Your feedback and the Friends and<br />

Family Test<br />

17 Fraud awareness month<br />

18 Meet the breast care survivorship<br />

team<br />

19 Did you feature in our picture box?<br />

Get in touch...<br />

Don’t forget we are always on the lookout<br />

for great gossip, exciting events and<br />

touching tales.<br />

If you have something to shout about<br />

please let us know!<br />

The staff/members magazine is bi-monthly<br />

with the next issue out in January. If you<br />

have a story to share then please let us<br />

know by December 7. The magazine is<br />

put together by the communications and<br />

marketing team.<br />

Send your stories to:<br />

Charlie Grinhaff - Tel: 01724 282282<br />

extension 2743<br />

Email: charlotte.grinhaff@nhs.net<br />

Lisa Webster - Tel: 01724 387739<br />

Email: lisa.webster1@nhs.net<br />

2 Together<br />

we care, we respect, we deliver<br />

Community staff ‘shout out’<br />

Following on from the success of the<br />

surgery group’s quality and safety days<br />

our community and therapy staff have<br />

followed suit and launched their own.<br />

The day provided a great opportunity to<br />

staff from a wide range of staff groups<br />

to ‘shout out’ about the good practice<br />

happening within their teams.<br />

Around 60 staff from both therapy and<br />

nursing attended including physios, district<br />

nurses, health visitors, family nurses,<br />

chronic pain staff, dieticians, speech and<br />

language therapists and admin staff.<br />

The theme throughout the day was that<br />

as a group they needed to do more to<br />

shout out about the good things and staff<br />

were encouraged to take forward some<br />

of their projects to next year’s Best Practice<br />

Day.<br />

Maureen Georgiou, associate chief<br />

operating officer for the group, said:<br />

“What a fantastic day, the shout out really<br />

stood out for me in terms of positive and<br />

innovative things that are happening<br />

across our group.”<br />

Here’s just a taster of some of the<br />

innovative and patient focused projects<br />

that are happening within the group:<br />

ALD falls clinic: Sue Over talked of the<br />

challenge to move the service within<br />

a two-week timeframe and how this<br />

had actually resulted in a better, more<br />

integrated service with new equipment<br />

For many people with a stammer going<br />

to hospital can be a daunting time and<br />

simply picking up the phone to make<br />

an appointment can be a huge hurdle<br />

before they’ve even got there. One of<br />

our patients has given up his time to<br />

offer stammering awareness training to<br />

reception staff at Grimsby.<br />

Michael Turner’s top tip for<br />

communicating with someone who<br />

stammers is to never try to speak for<br />

them. He said: “People speak<br />

for you or try to finish your<br />

and LD patients having the confidence to<br />

join the gym.<br />

Sandra Lyle, occupational therapist and<br />

hand therapist talked about raising the<br />

profile of a very common condition called<br />

carpal tunnel syndrome which presents<br />

as numbness, tingles, pain, and pins and<br />

needles. She talked about the types of<br />

treatment offered and highlighted success<br />

in working with GPs to get them to refer<br />

patients more quickly.<br />

Physiotherapy feedback: Michelle<br />

Fowler talked about her team’s use of the<br />

Bournemouth questionnaire, an outcome<br />

measure, which helped her team collate<br />

information on how successful patients’<br />

physio had been. The results were very<br />

positive indicating that most people had<br />

improved by 73 per cent after physio.<br />

Macmillan therapy team: Sarah Hodge<br />

gave an insight into this two-year funded<br />

project which aims to support people<br />

to live well at any stage of the pathway<br />

following a diagnosis of cancer or other<br />

life-limiting condition. She said they see<br />

100 per cent of urgent referrals within<br />

24 hours and gave an example of a lady<br />

who was given four weeks to live. Her<br />

team helped her carry out her Christmas<br />

shopping for her kids. Sarah ended her<br />

‘shout out’ on a lovely quote from a<br />

patient of “doctors helped me to survive,<br />

therapists helped me to live.”<br />

Patient gives top tips on stammering<br />

sentences, they are only<br />

trying to help but it is so<br />

frustrating; you are taking<br />

words from my mouth<br />

and you might not be<br />

finishing the sentence as I Michael Turner<br />

wanted.”<br />

Other tips Michael gives include be a good<br />

listener, be patient and relieve tension by<br />

saying ‘There’s no hurry.’ The training also<br />

looks at the causes of stammering and<br />

offers an insight into what it feels like to<br />

stammer.<br />

Together we care . . .<br />

New team recruited to lead FEAST<br />

service for elderly at Scunthorpe<br />

Meet the new FEAST - frail elderly<br />

assessment support team - at<br />

Scunthorpe hospital.<br />

They are now in post ready to launch<br />

the £1.3million service which will<br />

focus solely on caring for frail elderly<br />

patients.<br />

The team, which is based on ward 16 and<br />

17, is made up of health professionals<br />

from NLaG, the local authority, and<br />

Rotherham Doncaster and South Humber<br />

NHS Foundation (RDaSH).<br />

There is a chair-based unit where patients<br />

will receive a full comprehensive geriatric<br />

assessment and there is also a short-term<br />

frailty assessment unit for those patients<br />

who need a short stay in hospital, typically<br />

between 48 to 72 hours, as well as<br />

inpatient beds for people needing to stay<br />

Dr Mark Delicata with (from left) Katie Garrod, Jo Georgiou, Carly Covington and Rebecca Buckley<br />

longer.<br />

The team is led by consultant for elderly<br />

medicine Dr Mark Delicata who has<br />

recently joined NLaG.<br />

He said the benefits of FEAST include<br />

reducing duplication, rapid access to<br />

a consultant and a dedicated team<br />

specialised in looking after the frail and<br />

elderly.<br />

Dr Delicata said: “Coming into hospital<br />

can be a scary experience for anyone, but<br />

it can be particularly daunting for older<br />

patients. Telling your story over and over<br />

again to different doctors, at different<br />

times, can also be very upsetting for<br />

people. The FEAST service will allow GPs<br />

to refer patients directly to the unit and<br />

I will be the first medical doctor they tell<br />

that story to.”<br />

He added: “Our vision is to provide high<br />

quality care to our patients and to treat<br />

them in the same way as we would like<br />

our relatives to be treated should they<br />

require hospital care. Our aim is to treat<br />

people in the right place at the right<br />

time and wherever possible discharge<br />

them from hospital on the same day of<br />

admission if clinically appropriate.”<br />

Other team members include: advanced<br />

nurse practitioners, staff nurses,<br />

physiotherapist, occupational therapist,<br />

nurse consultant in mental health, social<br />

workers and a discharge coordinator.<br />

This is just one of a number of initiatives<br />

that is being undertaken as part of the<br />

Healthy Lives, Healthy Futures programme<br />

of change in North and North East<br />

Lincolnshire which aims to deliver better<br />

and more efficient health and wellbeing<br />

services to people.<br />

Have you had your jab yet? Be a flu fighter<br />

I will seek and find you<br />

I shall take you to bed and have my<br />

way with you.<br />

I will make you ache, shake and sweat<br />

until you moan and groan.<br />

I will make you beg for mercy, beg for<br />

me to stop.<br />

I will exhaust you to the point that you<br />

will be relieved when I’m finished with<br />

you.<br />

And, when I am finished,<br />

you will be weak for days.<br />

All my love,<br />

*The Flu* (A little ode to flu)<br />

Emily Richards, occupational therapist, has had her jab<br />

Malcom Jones from security is a flu fighter<br />

There’s still time to get your flu jab. Call ext 2210 SGH/GDH or 7986 DPoW. Had it<br />

elsewhere? Please let us know. Look out for the survey coming soon in the weekly<br />

bulletin.<br />

3


Together we respect . . .<br />

Jennifer’s heading Stateside with voice banking<br />

One of our speech and language<br />

therapists is jetting off to Orlando,<br />

Florida, in December to represent to<br />

the Trust.<br />

Jennifer Benson is presenting her work<br />

on voice banking, something which she is<br />

offering to patients with motor neurone<br />

disease and is the first in our region to do<br />

so.<br />

She said: “Between 80 and 95 per cent<br />

of people with motor neurone disease<br />

will lose their speech and will require<br />

alternative or augmentative means of<br />

communication. (AAC)<br />

“Traditionally these devices have used<br />

digitised, computerised voices and<br />

although these have improved in their<br />

quality over the years they can still sound<br />

quite robotic and sound very different to<br />

the patient’s natural voice.<br />

“With voice banking we produce a<br />

synthesised version of a patient’s voice<br />

which can be used instead. It means<br />

patients get to keep their own voice<br />

which has lots of positive benefits<br />

psychologically, including being able to<br />

maintain their identity and their sense of<br />

self.”<br />

Greg Dent hasn’t lost his voice yet but<br />

sadly due to his illness it is likely. So to<br />

make sure he never loses the sound of<br />

his voice he has worked with Jennifer to<br />

bank it.<br />

He is the first patient Jennifer has started<br />

4<br />

Together<br />

we care, we respect, we deliver<br />

Jennifer Benson (right) with Greg and his wife Mandy<br />

the process with and all it took was a<br />

computer with an internet connection and<br />

a USB headset which cost less than £50.<br />

Greg had to record a set of key sentences<br />

which were sent off to a company in the<br />

USA called ModelTalker who then sent a<br />

further 1,600 sentences to record.<br />

The whole process took around three<br />

months but it was time well spent as Greg<br />

now has a synthesized version of his own<br />

voice. With a specialised communication<br />

app called Predictable, he can use the<br />

voice on his iPad.<br />

Greg said his main motivation for voice<br />

banking was mainly for his three children,<br />

something which wife Mandy says<br />

was very important to them: “I think<br />

it’s so distressing not to be able to hear<br />

someone’s voice; we felt as a family it was<br />

really important. We’re delighted with the<br />

synthesised voice, it’s a really good likeness<br />

of Greg’s voice.”<br />

Greg added: “It was strange to hear it at<br />

first but I’m used to it now. As my speech<br />

deteriorates and I become more reliant on<br />

AAC I know I will appreciate being able to<br />

speak with my own voice.”<br />

Jennifer has another two patients who are<br />

going through the process and while it’s<br />

not something that will be suitable for all<br />

patients the plan is to routinely offer it to<br />

all newly diagnosed patients who still have<br />

their voice. You can see a video of Greg<br />

and Jennifer on our YouTube page.<br />

How ‘Pip’ is helping to prevent pressure ulcers<br />

You may have already seen the Pug<br />

dog on the handheld mirrors which our<br />

tissue viability team introduced to help<br />

staff detect pressure sores in hard-to-see<br />

places.<br />

Now the team have taken the concept<br />

further with the introduction of Pip, a<br />

new character they hope will help prevent<br />

children from getting pressure ulcers.<br />

They’ve devised a workbook for our<br />

children’s wards which features the story<br />

of Pip and his pressure ulcer. Pip stands for<br />

prevent pressure injury in paediatrics.<br />

In the story Pip breaks his leg and has to<br />

go to hospital and because he stays in one<br />

position for too long he starts to develop<br />

a pressure sore. Luckily because he tells his<br />

mummy about it she alerts the nurse and<br />

a pressure ulcer is prevented.<br />

Judith Barnard, tissue viability nurse, with staff from<br />

women and children’s group<br />

The book also has a range of activities and<br />

games including word searches, dot-todots<br />

and spot the difference all aimed at<br />

educating children and their parents about<br />

pressure ulcers and what can be done<br />

to prevent them. Judith Barnard, clinical<br />

nurse specialist in tissue viability, came<br />

up with the idea for Pip and drew all the<br />

artwork by hand.<br />

She said: “Our team are passionate<br />

about reducing pressure ulcers and we<br />

wanted a fun and innovative way to get<br />

the messages out about how to prevent<br />

pressure ulcers to children and their<br />

parents and carers.”<br />

The team have been able to do this thanks<br />

to the Trust’s dragons den scheme where<br />

they pitched for funds to tackle pressure<br />

ulcers across the three hospitals.<br />

Sharon Vickers, ward manager on Disney<br />

ward at Scunthorpe hospital, said: “We’re<br />

really impressed by this innovative way of<br />

educating children and their families. We’ll<br />

be offering this to children who have been<br />

assessed as being at risk of skin damage.”<br />

Together we deliver . . .<br />

Husband and wife with a passion<br />

for palliative care join the Trust<br />

Say hello to husband and wife duo<br />

Yousef and Lucy Adcock who are<br />

leading the way in palliative medicine<br />

in North Lincolnshire.<br />

Dr Yousef Adcock is the new consultant in<br />

palliative medicine at Scunthorpe hospital,<br />

while his wife Dr Lucy Adcock has taken<br />

on the consultant role at Lindsey Lodge<br />

Hospice.<br />

Together they aim to provide a seamless<br />

and cohesive package of care for people<br />

across the region in need of palliative<br />

care, whether that be in hospital, the<br />

community or the hospice.<br />

Yousef said: “We will ensure patients have<br />

continuity of care as I will be liaising closely<br />

with the palliative care nurses in the<br />

hospital, as well as in the community and<br />

the hospice to ensure patients and their<br />

families have the support they need.”<br />

Lucy applied for the job at the hospice<br />

and while she was looking round heard<br />

about the job at the hospital which she<br />

mentioned to her husband.<br />

Lucy said: “We came to look round both<br />

the hospice and the hospital, as well as<br />

the houses, schools and North Lincolnshire<br />

Dream comes true for former fundraiser<br />

It was smiles all round when the ribbon<br />

was cut at the official opening of the<br />

£2.48million cardiology day case unit at<br />

Grimsby hospital.<br />

The unit was officially opened by Janet<br />

Thompson, former partner of Ron<br />

Kitching, who was instrumental in<br />

launching the Big Red Heart Appeal<br />

which helped raise more than £80,000<br />

for the hospital.<br />

Trust chief executive Karen Jackson<br />

said: “This project has been a long time<br />

coming with so many people involved.<br />

To have it here now is a real achievement<br />

and a credit to everyone involved. We<br />

couldn’t have done it without Ron<br />

Kitching as he was so dedicated to the<br />

project.”<br />

Mr Kitching’s granddaughter Lyndsey<br />

Fern, who attended the opening, said:<br />

Husband and wife consultants Dr Yousef Adcock and Dr Lucy Adcock<br />

area. We quickly realised it was a great<br />

area that could offer us a real quality of life<br />

for our family.”<br />

Talking about their work, they said: “The<br />

work can be quite intense as we are<br />

working with very vulnerable patients<br />

“Ron was my grandad, my friend and my<br />

hero. I remember when he first thought<br />

up the Big Red Heart Appeal in 2010, he<br />

was always a dreamer thinking of new<br />

projects.<br />

“He passed away in 2013 and many<br />

often at the end of their lives.<br />

“However, if we can help them, and their<br />

families, during the time they have left to<br />

make it as comfortable and dignified as<br />

possible then it is so satisfying.”<br />

people say ‘if only he’d lived to see<br />

the unit’ but even if he had I am sure<br />

his fundraising work would have<br />

continued. It is great to be here today<br />

standing in the reality of his final<br />

dream.”<br />

5


Meet your Our Stars 2015 winners<br />

Each October the Trust holds a special evening of celebration<br />

where we recognise those stars who have shone the brightest<br />

during the previous year.<br />

Our Stars 2015 took place at Forest Pines Hotel and Golf Resort<br />

on Friday October 2. The awards were sponsored by Santander,<br />

Keyzo IT Solutions, British Gas and The Health Tree Foundation.<br />

During the evening, attended by more than 230 staff, the Trust<br />

recognised the outstanding achievements of five individuals and<br />

four teams through nine awards categories.<br />

Unlike previous years where the winners have been chosen by<br />

the short listing panel, this year all staff were invited to vote<br />

for who they wanted to win. It was incredibly close in some<br />

categories with just one or two votes separating the winners<br />

from the runners up.<br />

Each winner took home a framed certificate and trophy and<br />

Patient’s Choice Award<br />

Lindsay Clark, midwife<br />

Lindsay Clark was nominated by one of the mums she<br />

looked after earlier this year who said:“She is a dedicated,<br />

compassionate midwife who deserves this nomination. She is<br />

an absolute credit to your team and without her careful eye<br />

and fast acting manner when things deteriorated during my<br />

labour; I am not convinced me and my daughter would be a<br />

healthy as we both are today.”<br />

Lindsay couldn’t make it to the awards ceremony so recieved<br />

her award from Paul Grinell, lead governor, at work. On the<br />

night her colleague Jane Stoney accepted the award on her<br />

behalf and said: “Lindsay is a fantastic midwife, one of the<br />

best ones we’ve got, she always delivers excellent care.”<br />

Lindsay said: “I’d really like to thank the lady who nominated<br />

me, I’m really touched and humbled to win this award.”<br />

Chief Executive’s Award<br />

Dale Jeffers, team leader<br />

Dale Jeffers, team leader on ward 7 at Goole hospital, was<br />

completely shocked to receive the Chief Executive’s Award.<br />

Karen Jackson explained why she picked Dale for the award. She<br />

said:“Dale is always professional, caring, dedicated, enthusiastic<br />

and absolutely patient centered. I picked him because of his<br />

consistent positive attitude, his range of clinical skills and because<br />

he is well respected among his colleagues.”<br />

Dale said: “I work in a massive organisation with some<br />

unbelievably fantastic people. Thank you so much, I don’t<br />

understand why you picked me.<br />

“I wouldn’t even be a nurse if it wasn’t for Tara Filby and Sue<br />

Cooper so thanks to them.”<br />

6<br />

Together<br />

were given the chance<br />

to submit their ideas for<br />

how the Our Stars prize<br />

fund should be spent to<br />

benefit patient care or<br />

patient experience.<br />

The fund of £2,000 was<br />

made up of sponsorship<br />

money and cash raised<br />

via the raffle on the<br />

evening. Look out for details on how this will be spent.<br />

Finally a special thank-you to our event sponsor, Santander, as<br />

without them the night would not be possible.<br />

Paul Grinell visited Lindsay on the central delivery suite to present her with her award<br />

Dale accepts his award from Karen Jackson<br />

Together We Care<br />

Alison Long, community midwife<br />

When an emergency unfolded at a Children’s Centre where<br />

Alison was working she stayed calm and gave life saving CPR to<br />

a man who had collapsed. If she hadn’t recognised the need for<br />

CPR the man would not have survived to receive treatment in<br />

hospital.<br />

On winning the award Alison said: “I feel really honoured to<br />

have won this award, it’s just what we do every day, and it’s what<br />

we train for. I don’t think the women in my clinic were too happy<br />

but the main thing is the man survived.”<br />

Together We Respect<br />

Andrea Gough , respiratory nurse<br />

Andrea was nominated for ‘going a million miles for her patients<br />

and staff’ in particular her efforts to keep a TB patient in contact<br />

with her children.<br />

On receiving her award Andrea said: “I’m a bit embarrassed to<br />

be honest, I’m not a one man band; I’m part of a fantastic team<br />

of nurses, doctors, admin support staff and I couldn’t do it on my<br />

own.<br />

“There are so many nice people in our team. Nursing isn’t rocket<br />

science, we learn a few core things, but the essence is you just<br />

have to care and treat people the way you would want people<br />

to treat your family.”<br />

Together We Deliver<br />

Dr Deepak Pai, consultant radiologist<br />

Dr Deepak Pai was put forward as ‘arguably the most caring,<br />

polite and kind doctor’ and for his patient focused attitude and<br />

willingness to help other colleagues.<br />

Collecting his award he said: “I already won the award when<br />

I was nominated. Congratulations to all those who were<br />

nominated we are all winners.<br />

“This award is for all of our team and I will take it straight to<br />

the department tomorrow. Finally to my family, my wife is here<br />

tonight, if you don’t have a happy home you can’t have a happy<br />

work place.”<br />

Volunteers award<br />

Cardiac rehab volunteers<br />

A special group of volunteers from the community cardiac<br />

rehabilitation programme were recognised for their outstanding<br />

contribution to volunteering. Liz Horner, cardiac rehab nurse<br />

specialist, said: “They had all been patients of the service<br />

themselves and wanted to give something back. They attend<br />

every week come rain or shine.”<br />

Karen Jackson, chief executive, said the Trust is indebted to<br />

all its volunteers: “They give their time without question, they<br />

absolutely deliver a really good experience for our patients and<br />

we are proud of them.”<br />

Alison Long accepts her award from Trust chairman Dr Jim Whittingham<br />

Andrea Gough pictured with Stan Shreeve, non-executive director<br />

Dr Pai pictured with Dr Karen Dunderdale<br />

Cardiac rehab volunteers pictured with Karen Jackson and Liz Horner<br />

we care, we respect, we deliver 7


SHINE Award for Quality and Innovation<br />

Tissue viability nurses<br />

This team scooped the SHINE award for their innovative work to<br />

reduce pressure ulcers at the Trust.<br />

After securing funding via the Dragons Den scheme these<br />

nurses rolled out pocket mirrors to all nursing staff to help the<br />

early detection of pressure sores on hard-to-see areas like heels.<br />

They’re also working to educate staff on correctly grading<br />

pressure ulcers and have designed a workbook for children too.<br />

Accepting the award Carol Linfoot said: “As someone said earlier,<br />

it’s not rocket science. It’s difficult for our patients to visualise it so<br />

we are always trying to think of new ways to help them.<br />

“We are always discussing things, we talk a lot together and<br />

we just had an idea. We were petrified before Dragons Den but<br />

it was a really fun experience, we really enjoyed it and would<br />

definitely recommend others go for it if they have an idea.”<br />

Patient Safety Award<br />

Pharmacy team<br />

Our pharmacy teams put patient safety first when they made the<br />

move to seven day working. They estimate that their weekend<br />

service will prevent around 1,000 patients a year from coming<br />

to harm. Mike Urwin accepted the award on behalf of staff<br />

and said: ”We have a great team, I challenge them everyday,<br />

sometimes they don’t like it but they always rise to the occasion.<br />

We had a long and interesting consultation, staff engaged with it<br />

really well and everyone recognised the need for it, and it works<br />

great now.”<br />

Helen added: “I’m very proud of us all, we are a big team and<br />

we now work weekends, we’ve done it!<br />

“We spend a lot of time on the wards at the weekend and we<br />

can see the impact of the change and we have developed good<br />

relationships with the wards.”<br />

Clinical Service Redesign<br />

Family history breast care team<br />

The family history breast care team have designed a service<br />

which has resulted in patients being seen at Grimsby hospital<br />

rather than further afield.<br />

They run a clinic where patients are assessed to determine their<br />

risk of breast cancer due to family history. The service is patient<br />

focused and forward thinking and ensures people have the<br />

psychological support they need at a difficult time.<br />

Speaking about their win Helen Lindley said:“We have two<br />

people missing, one is on holiday and one is getting married<br />

tomorrow so they have good excuses.<br />

“It’s been a team effort. We’re up against some really great<br />

teams and I’m just really chuffed. Ladies come in with history<br />

and we work hard to reassure them and say what we can do for<br />

them.”<br />

Jenny Smith added: “It’s a very rewarding and challenging area<br />

to work in.”<br />

8<br />

Together<br />

Members of the tissue viability team with chief nurse Tara Filby and Nigel McElvenny<br />

from British Gas<br />

Representatives from the pharmacy teams trustwide including Mike Urwin, centre<br />

Jenny Smith and Helen Lindley from the family history breast care team with Shane<br />

Spencer from Keyzo and Karen Griffiths, chief operating officer<br />

View these photos and more taken by Guy<br />

Hageman at www.guyhageman.co.uk<br />

Team looking at right line at the right time<br />

A new team has been launched<br />

aimed at making sure patients get<br />

the right line at the right time for the<br />

right treatment.<br />

The vascular access team is on hand<br />

to provide support for staff and<br />

individualised care for patients needing a<br />

vascular access device.<br />

Nick Harrison, nurse consultant -<br />

deteriorating patient, heads the team<br />

which also includes clinical nurse<br />

specialists in invasive devices Ellie-Jane<br />

Jones and Maggie Parker.<br />

Vascular access devices (VADs) are an<br />

essential element in the treatment of lots<br />

of conditions and include short peripheral<br />

cannulas, midline catheters, peripherally<br />

inserted central catheters (PICC) and<br />

other tunnelled devices.<br />

Nick said: “It has been internationally<br />

recognised that standardised procedures<br />

and equipment, along with staff training<br />

in the insertion and maintenance of<br />

devices minimises the risk of infections<br />

and other complications.”<br />

He said the new team, which sits with<br />

surgery and critical care, has evolved<br />

from the long established oncology PICC<br />

service, along with support from both<br />

infection control and anaesthetic teams.<br />

They are available Monday to Friday, 9am<br />

to 5pm, at SGH and DPoW.<br />

Nick said: “We are on hand from<br />

assessment of vessel health, to insertions<br />

of difficult peripheral cannulas and<br />

peripherally inserted central catheters<br />

through to appropriate referrals for more<br />

advanced vascular access.”<br />

The team aims to:<br />

• Prevent unnecessary venepunctures<br />

• Minimise delays in treatment<br />

• Prevent further damage to veins<br />

• Reduce catheter-related blood<br />

stream infections<br />

• Save nurses’ time<br />

• Reduce patient anxiety and pain.<br />

As well as delivering patient care they<br />

will also be instrumental in training staff<br />

on such things as: flushing techniques,<br />

blood sampling, dressing techniques,<br />

removal of devices, physiology associated<br />

with vascular devices, after care<br />

management both for in and outpatients<br />

and associated complications and<br />

solutions.<br />

Nick has been involved in vascular access<br />

and PICC insertions for a number of years<br />

and has a keen interest in sepsis and<br />

associated pathophysiology.<br />

Maggie Parker, Nick Harrison and Ellie-Jane Jones<br />

Ellie-Jane has worked within the acute<br />

haematology/oncology for 10 years<br />

with experience in bone marrow<br />

transplantation giving her a wide range<br />

of experience with a multitude of devices.<br />

She is a qualified PICC inserter and has<br />

an interest in sepsis and its prevention.<br />

Maggie’s clinical experience is firmly<br />

rooted in critical care nursing and<br />

has an interest in the education and<br />

development of staff. With a recent<br />

acquisition of advanced vascular access<br />

skills, Maggie now places PICCs in<br />

acutely ill patients and is convinced these<br />

are an essential tool to help avert patient<br />

deterioration.<br />

The service runs Monday to Friday and<br />

referrals are only just a bleep or phone<br />

call away. Further information about the<br />

team can be accessed via the Hub.<br />

An example of how they can help<br />

includes: Patient A required six weeks<br />

of treatment for endocarditis with<br />

Gentamycin and Vancomycin. Peripheral<br />

vascular health rapidly deteriorated<br />

leading to discomfort and delayed<br />

administration of antibiotics.<br />

Insertion of a PICC gave the patient<br />

relief and reassurance that the condition<br />

would be effectively treated.<br />

How to contact us<br />

• Nick Harrison — SGH ext 5958 or<br />

bleep 6211<br />

• Ellie-Jane Jones — SGH ext 3022<br />

or bleep 6239<br />

• Maggie Parker — DPoW ext 1131<br />

or bleep 268<br />

we care, we respect, we deliver 9


Did you know?<br />

• At the end of 2014 the Trust had<br />

a massive 151 different charitable<br />

funds pots some with as little as<br />

£6.99 in them!This made the job<br />

of managing the funds extremely<br />

difficult<br />

• Many people leave us a gift in their<br />

will, this year we received more than<br />

£100,000 in legacy donations<br />

• The Health Tree Foundation (HTF)<br />

is already delivering on some of<br />

the ‘circle of wishes’ requests. In<br />

October the volunteers at Grimsby<br />

hospital requested new chairs for<br />

their desk in the main entrance.<br />

With the support of the Smile<br />

Foundation and Arco the HTF<br />

secured three new chairs free of<br />

charge.<br />

Did you know we can get free money if<br />

you Gift Aid your donation?<br />

Gift Aid is a government scheme that<br />

allows charities to claim the basic rate of<br />

tax on every pound donated.<br />

This means that every time a pound is<br />

donated we actually get £1.25 into the<br />

charity.<br />

In order to claim Gift Aid we need<br />

to know a few key things about our<br />

donors and it is no extra cost to them<br />

whatsoever.<br />

All we need is their name, postcode<br />

and confirmation that they are a UK tax<br />

payer.<br />

Health Tree Foundation will be sending<br />

out new receipt forms that will make<br />

claiming for Gift Aid so much easier.<br />

Last year we only claimed £5,000 in Gift<br />

Aid and missed out on £46,000 of free<br />

money.<br />

10<br />

Together<br />

New identity for vital part of the Trust<br />

Health Tree Foundation - what is it<br />

and how it can help your patients<br />

The Health Tree Foundation is the new<br />

name for the Trust’s charitable funds.<br />

Traditionally money has come into the<br />

organisation through wards, departments,<br />

external fundraisers, legacies and other<br />

numerous channels. This has then been<br />

managed by finance.<br />

The Health Tree Foundation is taking on the<br />

role of managing all of these separate funds<br />

and ensuring money is spent where it is<br />

needed.<br />

It will also focus on raising more money<br />

for the organisation through existing<br />

national, regional and local funding<br />

streams, grants and businesses. Heading<br />

the team is Victoria Winterton, partnerships<br />

manager, who is working alongside finance<br />

and communications and marketing in<br />

launching the new charity.<br />

Victoria said: “The amount of money<br />

local people raise for their local hospital is<br />

absolutely amazing with about £300,000<br />

raised each year.<br />

“The aim of the new charity is to ensure this<br />

money is spent in the most effective way to<br />

ensure our patients have the best healthcare<br />

in the UK.”<br />

Charitable funds can help with things such<br />

as:<br />

• A £70,000 faxitron machine being<br />

used for breast cancer patients<br />

• Improving friends and family rooms<br />

• Low level beds<br />

• Staff training<br />

• New specialist chairs for cancer<br />

patients attending the Amethyst unit.<br />

Victoria said: “Charitable funds can be used<br />

for anything that makes a real difference to<br />

the lives of patients, staff and their families.<br />

“The launch of the charity means staff now<br />

have the chance to get a slice of charitable<br />

funds for their area. We are encouraging<br />

people to get their thinking caps on and<br />

come up with wishes which they think will<br />

make a difference in their area.<br />

“It could be a new piece of medical<br />

equipment, new furniture, additional<br />

training for their staff. No matter how weird<br />

or whacky, let us have your wish and we will<br />

see if we can make it come true.”<br />

New funding zones<br />

The Health Tree Foundation has created<br />

16 new zones of funding which people<br />

can donate to, and can apply for wishes<br />

from.<br />

The zones are all trustwide and cover all<br />

three hospitals and community.<br />

The new zones are as follows:<br />

• The Big Thank You - to provide<br />

people with the chance to say thank<br />

you to the staff who look after them<br />

while they are a patient<br />

• Little Lives - this will be used to fund<br />

things for midwifery and children<br />

from birth up to the age of 18<br />

• Critical care - this includes a<br />

number of departments such as<br />

A&E, intensive care unit and high<br />

dependency unit, trauma unit and<br />

minor injuries unit<br />

• End of life care<br />

• Cancer care - Amethyst, Pink Rose<br />

Suite, Bottoms Up, oncology and<br />

haematology, general head and<br />

neck<br />

• Big Red Heart - cardiology, coronary<br />

care unit, cardiac rehabilitation,<br />

cardio-respiratory, cardio vascular<br />

• Surgery<br />

• Golden Leaves - dementia, elderly<br />

medical<br />

• Rheumatology<br />

• Medical<br />

• Stroke<br />

• Diabetes<br />

• Ophthalmology<br />

• Orthopaedic<br />

• Research and diagnostics<br />

• In Your Community - community<br />

nursing and therapy.<br />

See right as to how the circle of wishes will<br />

work.<br />

Staff can submit a wish via the Health<br />

Tree Foundation website at: www.<br />

healthtreefoundation.org.uk<br />

Once a wish has been submitted the<br />

charity will assess the merits of the wish<br />

and anything over £50,000 will have to be<br />

approved by the Trust’s Charitable Funds<br />

Committee.<br />

It is not just staff who can apply for a wish,<br />

as it is open to Trust members, patients,<br />

families, carers and members of the public.<br />

Victoria said: “These are the people out<br />

there in the community accessing our<br />

services who know firsthand what will<br />

improve their experience of coming into our<br />

hospitals.”<br />

The charity is also on hand to support<br />

fundraisers boosting the charitable fund<br />

coffers of the Trust by providing fundraising<br />

toolkits, sponsorship forms, providing<br />

publicity and offering advice and guidance.<br />

“For a long time people have been tirelessly<br />

raising money for us. The foundation<br />

Victoria Winterton, partnerships manager<br />

will ensure they receive the thanks and<br />

recognition they so rightly deserve,” said<br />

Victoria.<br />

Victoria can be contacted on DPoW<br />

2630 or by emailing her at: hello@<br />

healthtreefoundation.org.uk<br />

A perfect example from the Little Lives zone which saw two patient monitoring systems worth £1,000 bought for<br />

the Disney ward at Scunthorpe hospital. Louise and James Mitchell raised the money in memory of their 10-year-old<br />

daughter Hannah who spent a lot of her time on the ward as a patient before her death in June 2013. They raised<br />

the money through a quiz night. Louise said: “The staff on the ward treated Hannah like family. She was well loved by<br />

everyone. She was a frequent visitor to the ward but she was always made to feel special. In fact we were all made<br />

to feel special.” Pictured from left: staff nurse Judy Algar, Margaret Anderson, Louise Mitchell, ward sister on Disney<br />

Sharon Vickers and James Mitchell.<br />

Circle of<br />

wishes<br />

we care, we respect, we deliver 11


Fitness taster session as part of health and wellbeing roadshows earlier this year<br />

Trust going for bronze to boost staff wellbeing<br />

Work is underway across the Trust<br />

to boost and improve the health and<br />

wellbeing of staff.<br />

The Trust has signed up to two award<br />

schemes which put the spotlight on<br />

empowering people to champion health<br />

and help take care of each other.<br />

Work is underway towards achieving<br />

bronze awards in North Lincolnshire<br />

Council’s healthy workplace award<br />

scheme and North East Lincolnshire’s<br />

healthy places award.<br />

They are a coordinated and sustained<br />

programme of work aimed at improving<br />

the health and wellbeing of employees<br />

and includes an award scheme with<br />

bronze, silver and gold status.<br />

Debbie O’Toole, head of occupational<br />

health at the Trust, said: “I am delighted<br />

that the Trust has signed up for the two<br />

programmes. It will provide us with a real<br />

drive and commitment to focus on our<br />

wellbeing agenda.<br />

“Karen Jackson, Trust chief executive, has<br />

signed the pledge to participate in the<br />

schemes which sends a clear message<br />

to staff about the importance the<br />

organisation places on workplace health.”<br />

She said the benefits of the schemes<br />

included:<br />

• Lower absenteeism<br />

12<br />

Together<br />

• Improved morale<br />

• Higher productivity<br />

• Increased staff retention.<br />

Debbie said the occupational team,<br />

working with departments across the Trust<br />

such as communications and marketing,<br />

the chief nurse directorate and the two<br />

local councils, would be focusing on a<br />

number of areas including:<br />

• Physical activity<br />

• Healthy eating<br />

• Mental and emotional wellbeing<br />

• Alcohol and substance misuse<br />

• Smoking.<br />

The occupational health team has so far<br />

held a series of health and wellbeing<br />

events across all three hospitals which<br />

included information stands and<br />

exercise taster sessions. Also, as part<br />

of this, staff were asked to complete a<br />

survey. The results from this will form<br />

part of the action plan being drawn up<br />

to gain the bronze level awards.<br />

Other initiatives to improve health and<br />

wellbeing include: the cycle to work<br />

scheme; counselling service; stress<br />

management course for line managers;<br />

flu fighters offering staff jabs and<br />

self referral to physiotherapy through<br />

occupational health.<br />

As part of the ongoing work,<br />

occupational health is looking at<br />

launching a walk a mile in your lunch<br />

break with routes for both indoors and<br />

outdoors.<br />

Debbie added: “A happy, efficient and<br />

well workforce is essential in delivering<br />

services for patients, so it is key that<br />

we help and support our staff to be<br />

fit and healthy both physically and<br />

psychologically.”<br />

How to contact us<br />

For more information about health and<br />

wellbeing ring occupational health on<br />

SGH 2210 or DPoW 7986.<br />

The acute respiratory team at Grimsby hospital<br />

Calderdale Framework: a success story<br />

We introduced the Calderdale Framework<br />

as a way of working in the July edition of<br />

<strong>News@NLaG</strong>. For a quick recap it’s about<br />

ensuring the right person, with the right<br />

skills, is doing the right thing at the right<br />

time.<br />

It sounds simple but what’s it like in<br />

practice? We went to meet the acute<br />

respiratory team at Grimsby hospital to<br />

see Calderdale in action.<br />

Last year this team of occupational<br />

therapists (OTs) and physiotherapists<br />

merged. While you might imagine that<br />

two teams being put together may throw<br />

up a whole range of issues and problems,<br />

this is actually a very cohesive team;<br />

and they attribute that largely to the<br />

Calderdale Framework.<br />

The team, which is a mix of registered<br />

and non-registered staff, say it has helped<br />

them take a fresh look at how they do<br />

everything, all the tasks including which<br />

bands of staff do what.<br />

“All of our staff have been involved at<br />

End of life conference back by popular demand<br />

Earlier this year our community Macmillan<br />

healthcare team put on a first of its kind<br />

conference based on the new end of life<br />

principles; the five priorities of care.<br />

It was so successful they repeated the<br />

event in October with 100 attendees<br />

made up of Trust and wider staff all keen<br />

to learn about how best to care for dying<br />

patients.<br />

The importance of advanced care<br />

planning was highlighted throughout the<br />

day and communication was a key theme.<br />

The aim was to equip staff with the skills<br />

and knowledge to tackle those difficult<br />

conversations with patients and to be able<br />

to recognise that someone is coming to<br />

the end of their life.<br />

all levels,” says Sonia Fletcher, senior<br />

physiotherapist, “It’s been a real team<br />

effort and it has changed how we look at<br />

things.”<br />

It certainly seems to have helped them<br />

bond as a team.<br />

Jenny Riley, physiotherapist, said: “We<br />

work well together, we cross over well;<br />

which is great for covering sickness and<br />

annual leave and we’re more efficient.”<br />

The competencies are set out by<br />

Calderdale but the team have tweaked<br />

them and would like to develop their own<br />

in the future.<br />

The team are working through all the<br />

competencies one by one and even RAG<br />

rating the tasks so staff know what they<br />

can and can’t do.<br />

Lexi Timplerley-Leech, technical instructor,<br />

said: “Non-registered staff always think<br />

they are bothering someone if they need<br />

to ask them how to do something, but<br />

now there’s that structure in place, they<br />

know certain things are not in their<br />

remit.”<br />

All the speakers at the end of life conference<br />

Dr Angela Dodd, Macmillan end of<br />

life educator from North Lincolnshire<br />

CCG, was well received with her talk on<br />

recognising the dying patient. She spoke<br />

about the principles of a ‘good death’<br />

Angie Sheard, technical instructor, added:<br />

“It has defined our job roles and what the<br />

expectations and limitations are. It’s great<br />

for new starters as they can work through<br />

each of the competencies and they can<br />

see their progression.”<br />

So is it worth the time they’ve spent on<br />

it? Anne Hodgson, OT, certainly thinks so.<br />

She said: “It’s a lot of training but is worth<br />

it and helps staff to develop at all grades<br />

and improve confidence in your own skills<br />

and that of your team.”<br />

Lexi added: “We’re more of a cohesive<br />

team and Calderdale helps standardise<br />

the delivery of treatment.”<br />

So it’s a definite thumbs up for the<br />

Calderdale Framework from this team,<br />

but would they recommend it to other<br />

wards and departments? Sonia says<br />

so:“You need to put the time aside but<br />

if the team are all on board and work<br />

together it can really work.”<br />

To find out more about the Calderdale<br />

Framework and how it could benefit your<br />

team call Helen Yewdall on DPOW 3632.<br />

including knowing when death is coming,<br />

control over pain relief, and having your<br />

wishes respected.<br />

Jeanette Clark works in adult social care.<br />

She said it was a very useful presentation:<br />

“I’m not from a clinical background so it’s<br />

given things for me to look for.”<br />

Linda Bradshaw, community occupational<br />

therapist said:“It’s not directly part of my<br />

role but it was a useful overview that has<br />

given me the links to be able to do further<br />

research. I was particularly interested in<br />

the physiological aspect.”<br />

Jo Foster, ward manager, said: ”We’ve<br />

piloted the new approach on our ward<br />

so a lot of the information was what we<br />

know already which was reassuring.”<br />

we care, we respect, we deliver 13


Together we speak . . . Together we speak . . .<br />

Members’ corner<br />

Governors out and about signing<br />

new members up to join Trust<br />

A recruitment push to sign up new<br />

members to the Trust has taken place.<br />

Governors, along with staff from the<br />

membership office, manned stands at all<br />

three of the Trust’s hospitals in order to<br />

spread the word about the benefits of<br />

membership.<br />

In just a few hours they managed to sign<br />

up 50 new members.<br />

Alison Hurley, Trust membership manager,<br />

said: “The stands helped us promote the<br />

benefits of being a member and gave us<br />

the chance to have a chat with visitors,<br />

patients and carers.”<br />

The benefits of being a member include:<br />

• Being able to elect governors<br />

• Being able to stand as a governor<br />

• Receiving regular information about<br />

our activities, such as newsletters<br />

• Providing opinions and being<br />

kept informed of plans for future<br />

developments<br />

Susan Diack, public governor for Goole<br />

and Howdenshire, is stepping down but<br />

hopes to continue attending member<br />

meetings.<br />

Why did you become a governor?<br />

I thought I was going to be made<br />

redundant and felt it would be an<br />

opportunity to take up my interest in the<br />

NHS.<br />

What have you enjoyed most during<br />

your time as a governor?<br />

Working alongside all the other governors<br />

as a team. Helping people to try and<br />

resolve any concerns or issues they<br />

may have. Being involved in PLACE<br />

assessments and working with the Trust<br />

chairman Jim Whittingham. He has really<br />

supported me which I really appreciate<br />

and I would like to thank him for that.<br />

What are you most proud of during<br />

your term of office?<br />

Watching Goole hospital flourish has<br />

been a privilege especially as local people<br />

no longer have to constantly travel to<br />

Scunthorpe or Grimsby as much. Having<br />

14<br />

Together<br />

Governor Max Withrington with member of the public Sue Nicholson<br />

• Being involved and consulted<br />

on issues such as changes and<br />

improvements to services<br />

• Acting as an ambassador for their<br />

community or interest group<br />

• Attending member events<br />

Retiring governor says role is ‘extremely rewarding’<br />

played even a small part, alongside other<br />

governors, to enable this to happen<br />

has been extremely rewarding. I have<br />

also loved playing a part in the future<br />

of Goole hospital through the clinical<br />

commissioning group’s Healthy Lives<br />

Healthy Futures programme.<br />

I also feel privileged to have taken part<br />

in working with the Trust to help move<br />

it out of special measures. It is thanks to<br />

leadership of the chief executive and all of<br />

the staffs support that we managed this.<br />

What have you least enjoyed?<br />

There is a lot of paperwork!<br />

Have you told your friends and family<br />

about Trust membership and how to join?<br />

http://www.nlg-membersportal.co.uk/<br />

For more information contact the<br />

membership office on 01724 387946 or<br />

email nlg-tr.foundationtrustoffice@nhs.net<br />

How have things changed during<br />

your time as a governor?<br />

Governors have the opportunity to work<br />

to ensure members’ voices are heard and<br />

I have felt very privileged to have been in<br />

the position to do just that.<br />

Do you think governors make a<br />

difference?<br />

I feel I have made a difference, being<br />

quite well known, in that other members<br />

decided to stand as governor themselves<br />

and Goole and Howdenshire members<br />

now have three governors to represent<br />

them within NLaG.<br />

What are the main challenges for the<br />

future?<br />

The Trust faces a very challenging period<br />

financially and struggling to recruit<br />

medical staff and nurses but I do feel with<br />

the experience of the Board of Directors<br />

and the chief executive the Trust will work<br />

hard to ensure the hospitals across NLaG<br />

will continue to ensure that all the services<br />

will be delivered with the safety of patients<br />

overall being the priority.<br />

Alison Hurley, membership manager<br />

Public governor elections<br />

- make your vote count<br />

Elections are now in full swing for<br />

NLaG’s Council of Governors.<br />

People are being urged to have their say<br />

this month on who they want to represent<br />

them as a Trust public governor.<br />

Voting closes on Monday November 16<br />

for public governor seats and the results<br />

will be unveiled the following day.<br />

As a Foundation Trust we are accountable<br />

to our staff, service users, carers, and<br />

public members.<br />

Through a Council of Governors that<br />

represents our members and partner<br />

organisations, we have an opportunity to<br />

encourage greater staff, service user, carer<br />

and public involvement in shaping the<br />

future of the organisation.<br />

The Trust does not choose its governors<br />

- they are elected by the membership.<br />

Alison Hurley, membership manager, said:<br />

“Public governors represent the voice of<br />

the people in their constituencies, protect<br />

and promote their interests, and scrutinise<br />

Trust performance and decisions to ensure<br />

they are in the best interests of patients.”<br />

She urged members to have their say<br />

and choose their local governor by voting<br />

before 5pm on November 16.<br />

The Trust is running elections for various<br />

public governor vacancies as follows:<br />

• East and West Lindsey — one seat<br />

• Goole and Howdenshire — two<br />

seats<br />

• North East Lincolnshire — three<br />

seats<br />

• North Lincolnshire — two seats.<br />

Alison said: “We will again be using<br />

electronic voting for our elections where<br />

possible, so please make sure that you are<br />

registered as a member and we have your<br />

email address.”<br />

If you are not a member and want to join<br />

then go to:<br />

http://www.nlg.nhs.uk/about/<br />

membership/join/ or call the membership<br />

office on 01724 387946.<br />

Elections results will be available on the<br />

Trust website on Tuesday November 17:<br />

http://www.nlg.nhs.uk/about/<br />

membership/elections/<br />

Dates for<br />

your diary<br />

Tuesday<br />

November<br />

10<br />

3pm to 5pm, member drop-in<br />

session, Coffee Bean, Goole hospital<br />

Thursday<br />

November<br />

12<br />

3pm to 6pm, Goole governor and<br />

member forum, lecture room, Goole<br />

hospital<br />

Tuesday<br />

17<br />

November<br />

2.30pm to 3pm, member drop-in<br />

session, and 3pm to 6pm, governor<br />

and member forum, the chambers,<br />

Pittwood House, Scunthorpe<br />

Thursday<br />

November<br />

26<br />

2.30pm to 3pm, member drop-in<br />

session, and 3pm to 6pm, governor<br />

and member forum, room 1A01,<br />

Grimsby Institute, Nuns Corner,<br />

Grimsby<br />

Tuesday<br />

December<br />

3pm to 5pm, member drop-in<br />

session, Coffee Bean, Goole hospital<br />

Have your contact<br />

details changed?<br />

We want to keep in touch with all<br />

of our members, so, don’t forget to<br />

let us know if your contact details<br />

changed including your email<br />

address. To update your details<br />

send us a quick email to nlg-tr.<br />

foundationtrustoffice@nhs.net or<br />

ring (01724) 387946.<br />

we care, we respect, we deliver 15<br />

8


Your feedback<br />

From Sammy Ahmed: “I just wanted to say a big<br />

thank you to all staff at Scunthorpe hospital who have<br />

looked after me through my difficult pregnancy and<br />

also a big big thank you to Sharon who was there<br />

with me during labour. She was fab and because of her I<br />

enjoyed every moment, she’s a star in my eyes thank you so<br />

much.”<br />

From Prince Akpovona Thompson: “Thanks to all the staff<br />

and surgeons on ward B2 at Grimsby hospital for looking after<br />

me for the last couple of days. God bless you all and keep up<br />

the good work.”<br />

From Sarah Hendey: Today in the eye clinic<br />

@ScunnyHospital with my mother in law. The staff<br />

were wonderfully helpful when I needed to feed my<br />

baby. Thank you<br />

From Cllr Matthew Brown: “Thank you to the<br />

amazing staff at @GrimsbyHospital C5 for looking<br />

after my mother.You do an incredible job and have<br />

my thanks and admiration.”<br />

@<br />

The following patients contacted us via our website to<br />

express their thanks:<br />

Hannah Hopper said: “Ward 27 at Scunthorpe hospital<br />

were fantastic from start to finish. My nurse who booked me in<br />

was such a lovely lady, really helped me with my fears of being<br />

put to sleep. The anaesthetist was amazing. He did what he<br />

said. I wasn’t sick after my op which for me helped my whole<br />

experience more bearable. Also the nurses before I went in were<br />

so friendly and put up with my tears :) I cannot thank Mr Gough<br />

and his team enough for removing my gallbladder they are a<br />

fantastic team and I thank them so much for helping me. Thank<br />

you all for such fantastic care.”<br />

The Friends and Family Test - why we do it<br />

The Friends and Family Test (FFT) helps<br />

patients provide feedback on their<br />

experience across our three hospitals and<br />

community services.<br />

Devised by Prime Minister, David<br />

Cameron, it encourages patients to rate<br />

their experience by asking them whether<br />

they would recommend the service/<br />

department to their friends and family or<br />

not. They are asked to respond on a scale<br />

from ‘highly likely’ to ‘highly unlikely’.<br />

The results can be used to identify any<br />

areas of concern, but equally to highlight<br />

any areas of good practice.<br />

At our Trust we currently have access<br />

to the FFT in all of our ward areas,<br />

departments and community services.<br />

While there are some response rate<br />

targets that we must achieve in acute<br />

ward areas and A&E, the benefits of<br />

FFT lie in the wonderful comments that<br />

people leave.<br />

This is a real bonus for all areas using<br />

16<br />

Together<br />

FFT as it helps teams<br />

understand what<br />

patients think about<br />

their experience in their<br />

areas. Sharing these<br />

comments with staff is<br />

a great way to increase<br />

morale as 97 per cent<br />

of all our feedback<br />

across the Trust is<br />

positive.<br />

Each month over 2,500<br />

cards are completed by<br />

patients, and around another 500 patients<br />

leave messages on the automated call<br />

service we have for A&E and maternity<br />

services.<br />

Patients can also access an online FFT<br />

survey on the Trust website.<br />

If you work on a ward or A&E please<br />

capture feedback by offering your patients<br />

a FFT card on discharge. If you work in<br />

a department then decide how best to<br />

Anonymous wrote about orthopaedics at Grimsby. They said:<br />

“A very busy department but I was sent for an x-ray when I<br />

arrived. Got results and saw a wonderful consultant. Treated<br />

with great respect and they went through all the details of my<br />

op. My appointment was 2.30pm, I was out by 3pm. I don’t<br />

think I could have been treated any better. My appointment was<br />

Monday and by Thursday I received my pre-op appointment.<br />

Well done to the team, I’d give them<br />

5 stars.<br />

Get in touch<br />

Send your compliments and thank you letters to our patient<br />

advice and liaison team by email at nlg-tr.pals@nhs.net or via our<br />

website at www.nlg.nhs.uk/contact. You can also talk to us on<br />

social media: just search for NHSNLaG, scunny hospital, grimsby<br />

hospital or goole hospital to find us on Facebook and Twitter.<br />

Laura Halifax: “Every single time I’ve visited this hospital<br />

(Grimsby) as a patient and as a parent of a patient in the past<br />

year I have nothing but praise for the staff. The staff in A&E<br />

are polite and friendly, the nurses and doctors are friendly and<br />

knowledgeable. All those I’ve come across are patient, caring<br />

and kind. I think the staff need to know that I appreciate what<br />

they do and hope they continue to do such a brilliant job. Thank<br />

you!”<br />

capture your feedback, leave the cards out<br />

for people to complete but also hand out<br />

the cards. The more feedback you collect<br />

the clearer the picture you’ll get of what<br />

your patients are experiencing on a daily<br />

basis.<br />

FFT is a great way to gather feedback,<br />

please help us improve what we need<br />

to and celebrate what we do well by<br />

collecting it. Article by Jo Loughborough, patient<br />

experience practitioner (pictured inset)<br />

Fraud against NHS will not be<br />

tolerated - warns Trust investigator<br />

Fraudsters are being warned to<br />

beware, as the Trust will investigate<br />

and prosecute those ripping off the<br />

NHS.<br />

Nicki Foley, the Trust’s local counter fraud<br />

specialist, has issued the warning as part<br />

of November’s Fraud Awareness Month.<br />

She said: “The Trust is absolutely<br />

committed to ensuring that the public<br />

funds of the NHS are spent on caring for<br />

patients and not diverted into fraudsters’<br />

pockets.<br />

“All referrals about suspicions of fraud are<br />

investigated and we will take appropriate<br />

action against people.”<br />

As part of the awareness month Nicki will<br />

be staging a series of fraud sessions, as<br />

well as visiting wards and departments.<br />

The events are being held on:<br />

Scunthorpe hospital<br />

• November 13, hospital restaurant,<br />

lunchtime<br />

• November 23, lecture theatre,<br />

10.30am to 11am and 11.30am to<br />

12pm<br />

• November 25, lecture theatre,<br />

2.30pm to 3pm and 3.30pm to<br />

4pm<br />

Goole hospital<br />

• November 16, lecture room,<br />

11.30am to 12pm and 1pm to<br />

1.30pm<br />

• November 26, Goole Coffee Bean<br />

Grimsby hospital<br />

• November 17, lecture theatre,<br />

10.30am to 11am and 11.30am to<br />

12pm<br />

• November 18, lecture theatre,<br />

2.30pm to 3pm and 3.30pm to 4pm<br />

• November 27, lunchtime, hospital<br />

restaurant<br />

Community<br />

• November 19, Holdenby House,<br />

Scunthorpe, 11.30am to 1pm<br />

• November 19, The Angel, Brigg,<br />

1.30pm to 2.30pm<br />

• November 24, Duchess House,<br />

Scunthorpe, 8.15am to 10am.<br />

To book a place on one of the above<br />

sessions (no booking necessary for<br />

restaurant and community sessions)<br />

contact Jacky Gibbons on SGH 2432 or<br />

email: jackie.gibbons@nhs.net<br />

Nicki said: “Feel free to come along<br />

and have a chat. I will be on hand to<br />

answer any questions people may have<br />

about counter fraud work within the<br />

organisation and the wider NHS.”<br />

Anyone who is concerned about<br />

fraudulent activity within the Trust should<br />

contact Nicki on SGH 2994 or email: nicki.<br />

foley@nhs.net or ring the national fraud<br />

and corruption line on 0800 028 40 60.<br />

Fraud includes:<br />

• Staff gaining employment with false<br />

documentation<br />

• Staff claiming for shifts they did not<br />

work or working elsewhere while<br />

off sick from the Trust<br />

• Patients claiming for travelling<br />

expenses they are not entitled to or<br />

have not incurred<br />

• Contractors falsifying records of<br />

NHS work or goods provided.<br />

It’s a doctorate for Dave Broomhead<br />

Congratulations to Dr Dave Broomhead,<br />

associate medical director for community<br />

and therapy services, who has recently<br />

been awarded a degree of Doctor of<br />

Professional Studies by Sheffield Hallam<br />

University.<br />

His thesis was titled ‘A realist evaluation of<br />

NHS managers’ experience of managing<br />

staff and poor performance’ and has<br />

already been put to good use as it has<br />

led to his involvement in making changes<br />

to the Trust’s performance management<br />

policy and providing training to frontline<br />

managers.<br />

Dave said he really enjoyed his five years of<br />

studies which he carried out on evenings<br />

and weekends as well as using research<br />

time set aside for his role.<br />

He said: “I never thought I’d be able to<br />

do something like this. I’d encourage<br />

all staff to get involved in research and<br />

take advantage of any development<br />

opportunities, you never know where it<br />

will take you.”<br />

Dave was supported by the Trust to carry<br />

out his studies with study leave days<br />

being granted. A copy of Dave’s thesis will<br />

soon be available on the community and<br />

therapies group hub page and in the Trust<br />

library.<br />

we care, we respect, we deliver 17<br />

Nicki Foley<br />

Dr Dave Broomhead with his degree certificate


Meet the team<br />

Picture box<br />

Breast care survivorship team<br />

Nicola Dixon and Sue Cooper, breast<br />

care clinical nurse specialists<br />

Four ladies who met on the neonatal intensive care unit at Scunthorpe<br />

hospital have raised a whopping £3,000 for the unit.<br />

Mums Christina, Annabel , Victoria and Katie raised the cash by holding a<br />

fundraising day. Sarah Judd, NICU manager, said the funds would be used to<br />

revamp one of the rooms on the ward. They are hoping to replace the floor as<br />

well as redecorate.<br />

Pictured from left: Judith Braithwaite, advanced healthcare assistant, Christina<br />

Smeaton with baby Layla, Georgina Chrost, local newborn hearing screening<br />

manager, Annabel Donaldson with baby Aoife, Victoria Scott with baby Henry,<br />

Katie Taylor with baby Erin and Sarah Judd ward manager for NICU.<br />

Staff at the Assisted Living Centre at Grimsby hospital welcomed the<br />

deputy leader of the council recently. Councillor Jane Hyldon-King who<br />

is the portfolio holder for health, wellbeing and adult social care at<br />

North East Lincolnshire Council visited. She chatted to staff about how<br />

the centre works, saw some of the daily aids for living and toured the<br />

demonstration areas as well as hearing about the different types of<br />

assistance offered to patients. She said: “I was very impressed with the<br />

centre and the fact that we have something like this that people can<br />

access in the community.” She is pictured with occupational therapist<br />

Emma Scargall.<br />

Two clinical nurse specialists at the<br />

Trust are now offering a unique service<br />

to breast cancer patients.<br />

Sue Cooper and Nicola Dixon have set<br />

up what they believe to be the only<br />

team in the country offering local men<br />

and women additional support after<br />

their initial treatment, tailored to each<br />

individual patient’s needs.<br />

Their aim is to improve the quality of<br />

follow-up services for patients and<br />

they’ll be seeing people after their year<br />

one mammogram.<br />

Patients are referred to the service by<br />

their consultant and at the initial clinic<br />

appointment they will be assessed and<br />

have an individual care plan developed<br />

and agreed with the breast care nurse.<br />

The care plan will include detailed<br />

information about signs and symptoms<br />

to be aware of; long-term side effects of<br />

treatments, how to contact the breast<br />

care survivorship team should they have<br />

any worries or concerns, healthy lifestyle<br />

advice and information about local<br />

health and wellbeing sessions. A copy of<br />

the care plan will be given to the patient<br />

and their GP.<br />

Nicola said: “We are their single point of<br />

contact once they’ve finished treatment<br />

and had their year one mammogram for<br />

the next four years. It’s a complete shift<br />

in how breast cancer follow-up care is<br />

managed.<br />

“We’ve done a lot of research and<br />

spoken with other trusts and as far<br />

18<br />

Together<br />

we care, we respect, we deliver<br />

as we can tell we are the only area in<br />

the country to offer a breast specific<br />

follow-up and survivorship programme<br />

with designated breast care survivorship<br />

clinical nurse specialists. Usually the<br />

follow-up and survivorship workload<br />

is an additional duty for breast care<br />

nurses.<br />

In preparing the programme the duo<br />

have spoken to local breast cancer<br />

survivors about what they would have<br />

liked to have had on offer while they<br />

were going through their follow-up<br />

treatment.<br />

Sue added: “Breast cancer patients<br />

get a lot of support after their initial<br />

diagnosis and it can sometimes be quite<br />

overwhelming with all the information<br />

they are given, but after they have<br />

completed their initial treatment and<br />

their hospital appointments reduce it<br />

can feel quite frightening.<br />

“We’ll be focusing on their recovery<br />

and overall health and wellbeing by<br />

identifying their individual needs which<br />

may include social, psychological or<br />

sexual concerns.<br />

“We’ll be providing psychological<br />

support and offering information and<br />

advice in addition to signposting to<br />

other health professionals and services,<br />

with the ultimate aim to ensure patients<br />

feel supported and equipped to selfmanage<br />

their own future health and<br />

wellbeing.”<br />

It’s particularly good news for<br />

Scunthorpe patients who would usually<br />

have to travel to Grimsby for some of<br />

their follow up clinic appointments<br />

as Sue and Nicola will be offering<br />

appointments in Scunthorpe too.<br />

The introduction of the team will also<br />

free up consultant and breast care<br />

clinical nurse specialist time, as they’ll<br />

be taking over follow-up appointments,<br />

allowing their colleagues to spend<br />

more time supporting newly diagnosed<br />

patients.<br />

As part of the programme Nicola and<br />

Sue have also linked in with local leisure<br />

centres to offer breast cancer only<br />

exercise programmes and are working<br />

with occupational therapists and<br />

physiotherapists at the Trust to develop<br />

exercise programmes specifically<br />

for breast cancer patients. During<br />

September and October they organised<br />

two exercise taster days for local people<br />

who have had treatment for breast<br />

cancer at the local leisure centres in<br />

Grimsby and Scunthorpe.<br />

Sue said “The aim is to provide an<br />

exclusive, supported and fun event<br />

tailored purely for breast cancer patients<br />

to introduce them to a wide range of<br />

exercises in the hope that they will be<br />

inspired to take up physical activity to<br />

improve their overall health and wellbeing<br />

following their treatment.”<br />

To find out more about the team contact Sue<br />

or Nicky on (01472) 874111 extension 2397.<br />

Mr Silas Gimba, consultant obstetrician and gynaecologist, pictured at<br />

the Values in Health and Social Care Leadership Conference in Sheffield.<br />

He attended with advanced nurse practitioner/nurse colposcopist Lynda<br />

farrow-Browne as they presented a poster on ‘The NHS Paperless Vision and<br />

Challenges of Clinician Engagement and Leadership’. Lynda said: “The day<br />

was full, varied and extremely interesting and I’m immensely proud to have<br />

been a very small part of the data collection required to complete the article.”<br />

Get in touch<br />

Are you organising a cheque<br />

presentation on your ward/<br />

department? Then get in touch with<br />

the communications team on (01724)<br />

387739 and let us know so we can pop<br />

along with our camera.<br />

Staff took time out of their busy schedules to whip up funds in aid of Macmillan<br />

by putting their baking skills to the test. Each year the charity encourages people<br />

to get together and hold a coffee morning to raise funds for cancer support.<br />

Staff in the research and development team, pictured, raised £230 with their<br />

selection of tasty treats. Meanwhile staff at Scawby House raised £102.33 from<br />

their cake sale and special Macmillan cake which they put up as a raffle prize.<br />

Pictured are Sandra Pearson and Jo Hill, both research nurses, data coordinator<br />

Dawn Jones and business and administration apprentice Bryany Bond.<br />

With more than 70 years clocked up between them medical secretaries<br />

Janice Marshall (left) and Fay Fixter (right) have retired from the Trust. They<br />

are pictured with consultant ophthalmologist Mr Q K Ali at their retirement<br />

party. Janice started work at Scunthorpe hospital in 1970 and Fay took up<br />

her first post 26 years ago.<br />

19


FRAUD COSTS THE NHS<br />

MILLIONS EVERY YEAR!<br />

Fraud against the NHS includes:<br />

• Staff gaining employment with<br />

false documentation<br />

• Staff claiming for shifts they<br />

did not work<br />

• Staff working elsewhere<br />

while off sick from<br />

the Trust<br />

HOW CAN YOU HELP?<br />

BE VIGILANT AND IF IN DOUBT REPORT YOUR CONCERNS<br />

For advice ring Nicki Foley, local counter fraud specialist on SGH 2994<br />

or call the National Line on 0800 028 40 60

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