Macedonia Holidays and Tours Catalog

GENERAL CONDITIONS OF TRAVEL
1. CONTENT OF THE ARRANGEMENT
The organizer of the trip ensures implementation of
the arrangement according to the description of the
program. The contents of the arrangement will be
fulfilled as described, except in case of impact of
"force majeure", which could not be predicted
(war, terrorism, strike, natural disasters, traffic and
technical problems to transport, or similar).
2. BOOKING-AGREEMENT AND PAYMENT
Booking-contract for the travel is done until all
places are filled, with the advance payment of the
cost assigned to each program. Booking can be
made in Macedonia Holidays and Tours DOOEL
Skopje, and other agencies authorized to sell its
programs. When booking the traveler pays in
advance the full price of the arrangement. If the
traveler decides to cancel the trip the expenses
will be paid according to clause 6 “Cancelation
of the trip’’. When booking, the traveler signs an
application agreement with a statement - I declare
that I am familiar with the program and the General
Conditions of Travel, and I fully accept them, which
than, becomes a legal obligation for the organizer
and the traveler. Also by booking with us you agree
to receive periodical newsletters and special offers
by email. You can opt-out of the newsletter list
after the first email.
3. PRICE OF THE ARRANGEMENT
Prices for all tours are published in Euros, and are
automatically converted to Denars according to
currency exchange market regulations. Any
request for additional services means additional
payments. The organizer reserves the right to
change the price of the arrangement in case of
change of prices of hotels, transport and other
services, as well as in the case of changes in the
exchange market. The increasing of the price up
to 10% does not require the consent of the buyer
(calculated on the rest of the payment).
If In the period of 5 days the traveler does not
present a written form, informing the organizer
of cancelation of the trip, it is considered that
the traveler accepted the new price.
4. GRADING AND DESCRIPTION OF SERVICES
The organizer has the right to change the program
(in duration or content) in case of force majeure or
exceptional circumstances which could not be
predicted, avoided or removed. The traveler has
the right of a refund of the amount of unrealized
services. In rare cases when there is no possibility
for accommodation in the booked facility, for
technical reasons or for reasons beyond the
organizers control, the organizer will accommodate
the travelers with accommodation of the same or
higher category at no charge.
Occasionally, it may prove necessary for us to
cancel arrangements, for example, due to lack
of support making the arrangement economically
non-viable (all our trips operate subject to a
minimum number of participants). If we have to do
so, other than due to your default in payment, we
will offer you the choice of purchasing an alternative
arrangement of comparable standard if available
(and paying or receiving a refund in respect of any
price difference) or a full refund of all money paid
to us. In addition if we are forced to cancel your
arrangement we will notify you 30 days before the
departure or at the earliest and reasonably possible
date from your booking date past your 30 days,
except where the cancellation is made as a result
of unusual and unforeseeable circumstances beyond
our control, the consequences of which we could not
have avoided even with all due care.
If you wish to cancel your holidays or accept a
reasonable alternative we offer you as a result of a
significant change, you must tell us within the time
mentioned when we notify you about the significant
change or if no time limit is mentioned, within 14 days
of our notification. If you do not do so, we are entitled
to assume that you wish to accept the new
arrangements.
5. CANCELLATION POLICIES
The traveler may at any time cancel the trip and it
should do so in written form. The date of the written
notice of cancellation is the basis for calculation and
payment of cancellation fees (in terms of the basic
price of the arrangement), according to the following
scale:
If the traveler changes the date of departure for the
same arrangement at least 15 days before the date
of a confirmed departure, if possible, the organizer
will make changes of the booking and will only charge
handling fees in the amount of 50 € / EUR after the
rebooking.
In the case of the traveler canceling the arrangement
before the trip, for reasons he could not predict, avoid
or eliminate (illness, injury or death in the immediate
family, natural disaster or similar) on the basis of a
valid certificate from the authorized authorities, the
cancellation fees scale (clause 6 “Cancelation of the
trip’’) is not applicable, but its only required to pay the
costs resulting from the cancellation of the arrangement,
made by the organizer who is otherwise obliged to pay
without right to refund.
If a traveler wants further insurances for the above -
unforeseen reasons for cancellation of the arrangement,
incurred between signing the contract for travel to the
beginning of the trip, we recommend acquiring travel
insurance from Insurance Company.
If the traveler cancels the arrangement after beginning of the
trip (during the trip or during the stay in the place of travel) due
to events that are a result of the impact of "force majeure"
(military events, terrorist acts, natural disasters, accidents or so)
that neither the traveler nor the organizers could anticipate,
avoid or eliminate, the organizer bears no responsibility nor
liability for refund of unrealized services, unless the final provider
of the services performs and accepts the same reimbursement.
Days before
Departure
% of trip
reimbursement
Over 30 days 25%
29 to 15 days 50%
14 to 01 days 90%
1 day 100%
6. DUTIES AND RIGHTS OF THE ORGANIZER OF THE JOURNEY
The organizer is obliged to take care for the realization of
services and the choice of the perpetrator of the services with
attention of a good organizer, and with care for the interests of
travelers in accordance with professional principles in tourism.
The organizer is obliged to allow the traveler all the services
listed for an individual arrangement in the program and is
responsible for the eventual failure of providing of the service
or part of the services. The organizer excludes any liability in
case of change and failure of providing of the services caused
by the effect of “force majeure” and the delay of the
transportation methods for which the carrier is not responsible
under the applicable regulations and international conventions.
The organizer of the trip does not accept any responsibility if
the diplomatic or consular mission refuses issuance of entry visa
or delay in issuing the visa, or if the emigration services of a
foreign country do not approve the entry of a traveler, nor for
any other consequences due to possible invalidity or loss of travel
documents of travelers. In these cases the traveler himself, pays
the additional fees.
7. DUTIES AND RIGHTS OF THE TRAVELER
The traveler is obliged to ensure that his documents and items
are eligible according to the border, customs, health and other
regulations of his country and the country of travel, to observe
the house rules in hospitality and hotel facilities and vehicles,
and cooperate with the representative /companion of the
perpetrator and the organizers of services in good faith. In
case of violation of these obligations, the traveler is liable to
the organizer for the damages.
Travelers who violate the order in the premises or vehicles may
be removed from the arrangement. The traveler is obliged to
possess a valid passport and inform the organizer of a need of
visa for the country of travel (or countries through which he
transits) and to ensure that there is time for acquiring the same.
The traveler is obliged to inform himself of the foreign currency
and customs regulations in his country and the countries that he
is traveling. The traveler is obliged for his personal belongings
including documents, cash and personal luggage for the
whole trip.
8. TRANSPORTATION
8-A. TRANSPORTATION BY PLANE
The traveler is obliged to get accustomed to the transportation
and its realization according to the rules and regulations.
Transport of travelers by air is governed by international rules of
air traffic and the rules of the airline company which in some
instances maybe hired by the organizer of the trip. For all air travel
by scheduled flights it is considered the travelers are flying in
economy class. In case of changing the scheduled time of departure
by the airline and the flight delay, the organizer of the trip does not
bear responsibility for any consequences caused by delay. In this case,
the organizer will continue with the trip schedule.
Disagreement of personal data provided to the organizer of the trip
with the data of the passport of the traveler (such as giving
abbreviated and incomplete names by the traveler) is often a reason
for issuing a new ticket, with extra costs that are borne by the
traveler or making the ticket invalid during the trip, that can have
serious consequences for the travelers. The traveler is responsible
for his ticket from the moment he gets it from the guide at the
airport or an officer of the agency. There is no opportunity for issuing
of another copy of the ticked, nor the boarding card. The traveler
fully bears the consequences of their loss or loss during the trip.
8-B. TRANSPORTATION BY BUS AND BUS TRANSFER
The bus transportation and bus transfers are performed with
standard tourist buses according to the regulations and criteria
that apply in countries where the bus carrier is registered which
is hired by the organizer of the trip. As a rule, no advance
scheduling of seats is available to travelers, or set way of changing
seats per day during the journey by bus. An exception may be some
bus trips, and in such cases this journey is regulated by a special
provision in the program of travel. In case of delay of the bus due
to weather conditions, exceptional traffic conditions, malfunctioning
of the same etc. the organizer of the trip bears no responsibility for
any resulting delays.
9. BAGGAGE
(Purely intended for advise of Macedonia Holidays and Tours
customers, for assistance with your baggage allowances or
regulations, please contact your carrier).
The traveler is entitled to a baggage allowance of 15 kg for charter
flights and 20 kg for regular flights. In charter bus transport, the free
baggage allowance is a travel bag (20 kg) per traveler. For every
kilo or an extra bag over the allowance, the traveler is charged
depending on the destination of the trip. Children under 2 years,
in flight transportation and children, who do not pay the bus fare,
have a baggage allowance in accordance with international rules.
As luggage, it is not allowed entry of merchandise, food, beverages,
drugs, narcotics, chemicals and other flammable tools, weapons,
animals, plants, containers and similar items. It is the traveler
responsibility to be present when placing and taking the baggage out
of the vehicle. During the implementation of the arrangement of travel
the traveler is responsible to take care of his luggage. Therefore we
recommend that before the trip takes place, the traveler acquires
Travel Insurance with luggage insurance through an insurance
condition manifests itself after the trip departure. Further, if the trip
company. The organizer is not liable for destroyed or lost luggage,
as well as lost luggage and valuables during the stay in the hotel
(we recommend renting a safe box at the hotel reception).
10. HEALTH AND SAFETY REGULATIONS
The traveler is obliged to inform himself at the competent medical
institution to comply with health regulations for travel to certain
countries (need for a vaccine or health document). In case of illness
or accident during the actual arrangement, the costs of treatment
or possible medical interventions are paid by the traveler. Therefore
we recommend that before the beginning of the trip the traveler
acquires Travel Insurance, through an Insurance company at the
country of origin.
11. ACCOMMODATION IN ROOMS AND APARTMENTS
If the traveler-renter has not agreed on a room / apartment with
special features, he will accept any officially registered room /
apartment accommodation in the agreed facility, described in
the tour offer. If possible, the organizer will try to address the
additional requirements of the occupant (comfort, orientation
of room, floor, etc.) but cannot guarantee the fulfillment of that
requirement. Usually the check-in in the rooms is from 2:00 pm
and check-out is by 10:00 am (if not otherwise stated by the house
rules).
12. RESOLUTION OF COMPLAINTSRESOLUTION OF COMPLAINTS
In case of a defective or low quality performance of services, the
traveler is entitled to adequate compensation, only if accompanied
by a written complaint to the organizer. Each traveler - holder
(signee) of the contract has the right of appeal based on the agreed
service that was not provided. The organizer will not accept
submitting a complaint of a group of holders based on same complaint.
Procedure for filing a complaint - The complaint for the inadequate
service should be made right on the spot with the representative of
the organizer, or if he/she is not available than the complaint should
be made with the provider of the service. The traveler is obliged to
cooperate with the representative and the service provider in good
faith, so the reasons for the complaint can be resolved. If the traveler
does not accept the proposed solution to the complaint on the spot,
which corresponds to the paid service, the organizer will not accept
the additional claims of the traveler and will not act in response to it:
- If the reason for the complaint is not resolved, the traveler and the
representative shall prepare a written complaint (report).
- Not later than 8 days after completion of the arrangement, the
traveler submits a written complaint to the point of sale where he
paid the arrangement, and submits the written confirmation (report)
signed by the representative and any receipts for additional costs.
The organizer will receive in procedure only fully documented
complaints filed in the stated period of 8 days.
- The organizer is required to issue a written decision within 14 days
of receipt of the complaint, at the point of sale. The organizer may
postpone the date of the decision of the appeal for receiving complete
information and verification of these claims with the providers of
these services. The organizer will address only those claims for
which the reason for their occurrence could not be removed at
the place of occurrence.
- Until the organizer does not make a decision on the complaint,
the traveler waives the mediation of any other person, court
proceedings or providing information to the media. Any failure
of the buyer-traveler to do the same or breach of the ongoing
procedure with any activity mentioned or not, will give the cause
for rejection of these complaints, termination of the ongoing
procedure and filing a complaint before the competent authorities
by the organizers for damage recovery and impaired reputation
in public.
- The highest fee on the complaint can reach an amount up to the
amount of the objected services, but it cannot include services
already used and the total amount of the arrangement. This excludes
the right of the buyer for recovery of "Ideal Damages."
13. JURISDICTION OF THE COURT
In accordance with clause 13th of these conditions, the purchaser
of services from the certain program has the right to complain to
the organizer of the trip. If the buyer is not satisfied with the decision
of the organizer he has the right to request additional arbitration and
opinion by the Court of Honor by the competent Court in Republic
of Macedonia
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