ParaQuad NSW
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<strong>ParaQuad</strong> <strong>NSW</strong><br />
Annual Report 2014/15
Our statement of purpose<br />
Support people of all ages with spinal or<br />
other health conditions to be independent.<br />
Our values:<br />
INTEGRITY<br />
RELIABILITY<br />
ACCOUNTABILITY<br />
LEADERSHIP<br />
RESPECT<br />
The combined services of <strong>ParaQuad</strong> <strong>NSW</strong> and BrightSky Australia offer a true one-stop-shop<br />
for clinical services, NDIS and community support coordination and specialist healthcare<br />
products. This report is a snapshot illustrating how we support people of all ages with spinal<br />
or other health conditions to be independent, to ‘live the life you want’.<br />
Page 2<br />
l <strong>ParaQuad</strong> <strong>NSW</strong> Annual Report 2014/15
Since the NDIS trial rolled out in the Hunter region, <strong>ParaQuad</strong><br />
<strong>NSW</strong> has been delivering on choice and control, one of the key<br />
pillars of the NDIS. We work closely with existing clients and<br />
NDISnew Participants to transition to the NDIS and reach their goals.<br />
100%<br />
of existing <strong>ParaQuad</strong> <strong>NSW</strong><br />
clients transitioned to the NDIS<br />
in the Hunter trial site.<br />
50%<br />
growth in <strong>ParaQuad</strong> <strong>NSW</strong><br />
clients based in the Hunter<br />
trial site.<br />
“ <strong>ParaQuad</strong> NDIS supports include:<br />
Over 15,000<br />
additional hours<br />
of support<br />
provided to those<br />
Participants<br />
As my service provider, <strong>ParaQuad</strong> <strong>NSW</strong> continues to<br />
provide for my care needs. I have continuity of care in that<br />
I have the same carers as before the NDIS. I was happy<br />
with the outcome and have nothing but praise for them.<br />
Michael — NDIS Participant, Newcastle<br />
“<br />
Clinical<br />
Services<br />
Personal<br />
Care Services<br />
Support<br />
Services<br />
Healthcare<br />
Products and<br />
Equipment<br />
Community<br />
Services<br />
Accommodation<br />
Clinical<br />
Programs<br />
The <strong>ParaQuad</strong> <strong>NSW</strong> Clinical Program team<br />
offers a broad range of clinical expertise<br />
to people of all ages. The program now<br />
has a greater service offering, not only for<br />
people with a spinal cord injury but also<br />
those with similar health needs. Additional<br />
expertise exists in multiple sclerosis, general<br />
continence, wound care, mental health,<br />
sexuality counselling and education, aged<br />
care and complex seating prescription, to<br />
name a few.<br />
<strong>ParaQuad</strong> <strong>NSW</strong> Annual Report 2014/15 l Page 3
Clinical Highlights<br />
FTE staff capacity<br />
increased by<br />
30%<br />
Development of an improved bowel<br />
care training module for carers<br />
Establishment of registered nurse<br />
pool for catheter changes and<br />
wound dressing application<br />
Expansion of peer support<br />
services to Sydney<br />
At a glance<br />
442<br />
clinical consultations<br />
from March to<br />
May 2015<br />
Scholarships<br />
18<br />
of<br />
<strong>ParaQuad</strong> <strong>NSW</strong><br />
scholarships worth up<br />
to $5000 each provided,<br />
thanks to the generosity<br />
donors.<br />
Consult breakdown<br />
176<br />
Nursing<br />
179<br />
OT<br />
30<br />
Social work<br />
57<br />
Peer support<br />
Advocacy<br />
“<br />
A person with a high level SCI living on the north coast of <strong>NSW</strong> now has a funding package, thanks to<br />
intervention from <strong>ParaQuad</strong> <strong>NSW</strong> CEO, Max Bosotti.<br />
“<br />
Max was absolutely wonderful and so was Dragan<br />
(Dragan Vlaski, Attendant Care Manager). They certainly<br />
went above and beyond to help us. At least we get a little<br />
bit of relief nursing now, thanks to <strong>ParaQuad</strong> <strong>NSW</strong>.<br />
Page 4 l <strong>ParaQuad</strong> <strong>NSW</strong> Annual Report 2014/15
Accommodation<br />
With its distinctive purpose-built features and beautiful<br />
grounds, Ferguson Lodge offers 24 fully equipped full<br />
care bedrooms and is home to residents with a spinal<br />
cord injury.<br />
By managing pressure injuries, enabling respite for<br />
family carers, providing a place to stay while home<br />
renovations are completed or providing post surgery<br />
medical care, Ferguson Lodge offers respite stays to<br />
people with quadriplegia or paraplegia.<br />
Occupancy in full care and transitional<br />
accommodation continues to be in high demand,<br />
with vacancies highly sought after, particularly by<br />
interstate people. The 10 two bedroom transitional<br />
villas are utilised by people with quadriplegia or<br />
paraplegia and family members awaiting accessible,<br />
new, rental or public housing.<br />
“<br />
Thank goodness that <strong>ParaQuad</strong> has<br />
such an amazing place for people<br />
with a spinal cord injury to go to.<br />
I am truly so happy that you exist.<br />
80 year old man with a T11<br />
incomplete SCI who had a<br />
respite stay<br />
“<br />
Attendant Care<br />
The premier service supporting people with physical disabilities to live independently in the<br />
community— seven days a week.<br />
Our clients have a range of disabilities including spinal cord injury, multiple sclerosis, spina bifida,<br />
muscular dystrophy, cerebral palsy and stroke. Achievements included:<br />
5% increase in service hours provided by the Attendant Care Program<br />
100% of existing clients in the NDIS trial site were successfully transitioned to the NDIS<br />
The service was re-accredited against the Attendant Care Industry Standard (ACIS)<br />
New process for identifying the specific care and support requirements of clients<br />
= improved planning<br />
<strong>ParaQuad</strong> Personal Care Assistants (PCAs) have the<br />
expertise to provide care for people with a high level<br />
spinal cord injury (SCI) and similar disabilities.<br />
100%<br />
of clients indicated they were treated<br />
with dignity and respect, that their<br />
care team was appropriately trained<br />
and competent, and that they were<br />
satisfied overall with the service they<br />
received according to the 2014/15<br />
client satisfaction survey.<br />
“<br />
The training was well organised,<br />
covered everything that I needed,<br />
and I am now confident with all tasks<br />
that are part of my client’s care<br />
PCA Trainee<br />
“<br />
<strong>ParaQuad</strong> <strong>NSW</strong> Annual Report 2014/15 l Page 5
BrightSky Australia<br />
“<br />
The social enterprise of <strong>ParaQuad</strong> <strong>NSW</strong>,<br />
BrightSky Australia, implemented continuous<br />
improvements to the way it does business,<br />
communicates and adapts to change —<br />
BrightSky had another successful year –<br />
Customers first<br />
Contracts retained<br />
Apps launched<br />
Product range expanded<br />
Refurbished premises<br />
They are very helpful with whatever I need.”<br />
“Always available, easy to order over the<br />
phone, quick delivery, free delivery over $300.”<br />
“Friendly Service”<br />
‘Your Voice Your Choice’ survey<br />
respondents comment on why they<br />
purchase products from BrightSky.<br />
“<br />
Communications<br />
Staff newsletter reintroduced<br />
Facebook likes increased by 40%<br />
Redesigned <strong>ParaQuad</strong> News launched<br />
Social media engagement increased<br />
<strong>ParaQuad</strong> NEWS<br />
<strong>NSW</strong><br />
Super Storm<br />
Burns & Scalds<br />
For the latest news visit Facebook: <strong>ParaQuad</strong> <strong>NSW</strong> or www.paraquad.org.au<br />
THE PARAPLEGIC & QUADRIPLEGIC ASSOCIATION OF <strong>NSW</strong><br />
ISSUE 2. WINTER 2015<br />
Going for Gold<br />
in the City2Surf<br />
Intermittent<br />
Catheterisation<br />
Ferguson Lodge<br />
night staff<br />
Membership<br />
Statistics<br />
Membership by Disability Type<br />
Spina Bifida 4 %<br />
Quadriplegia 26%<br />
Brain Injury 2%<br />
Cerebal Palsy 6%<br />
Incontinence 7%<br />
Multiple Sclerosis 4%<br />
Not Disclosed 8%<br />
Polio 2%<br />
Other Disability 7%<br />
Membership by Gender<br />
Paraplegia 34%<br />
Male 72%<br />
Female 28%<br />
Membership by Age<br />
56-64<br />
19%<br />
< 35<br />
21%<br />
44-54<br />
22%<br />
> 65<br />
26%<br />
35-44<br />
12%<br />
Page 6<br />
l <strong>ParaQuad</strong> <strong>NSW</strong> Annual Report 2014/15
Financials<br />
Paraplegic and Quadriplegic Association of <strong>NSW</strong><br />
STATEMENT OF PROFIT AND LOSS FOR THE YEAR ENDING 30 JUNE 2015<br />
CONSOLIDATED<br />
2015 2014<br />
$ $<br />
Revenue 53,838,161 53,950,323<br />
Cost of Sales (33,731,406) (34,838,980)<br />
Employee Related Expenses (15,332,382) (14,512,275)<br />
Operating and Administration Expenses (3,362,647) (2,947,679)<br />
Other Expenses from Ordinary Activities (435,007) (355,377)<br />
Profit/(Loss) before income tax 976,719 1,296,012<br />
Income Tax Expense 0 0<br />
Net profit/(loss) after income tax expense 976,719 1,296,012<br />
STATEMENT OF FINANCIAL POSITION AS AT 30 JUNE 2015<br />
2015 2014<br />
$ $<br />
Current assets<br />
Cash assets 5,866,709 7,190,334<br />
Receivables 3,952,336 3,166,679<br />
Inventories 2,513,541 2,457,163<br />
Financial Assets 3,635,592 3,363,643<br />
Other current assets 191,645 208,956<br />
Total current assets 16,159,823 16,386,775<br />
Non-current assets<br />
Property, plant and equipment 5,273,793 5,302,101<br />
Total non-current assets 5,273,793 5,302,101<br />
Total assets 21,433,616 21,688,876<br />
Current liabilities<br />
Trade and Other Payables 7,019,746 8,323,674<br />
Short Term Provisions 813,851 798,805<br />
Total current liabilities 7,833,597 9,122,479<br />
Non-current liabilities<br />
Long Term Provisions 161,051 137,833<br />
Total non-current liabilities 161,051 137,833<br />
Total liabilities 7,994,648 9,260,312<br />
Net assets/Total equity 13,438,968 12,428,564<br />
<strong>ParaQuad</strong> <strong>NSW</strong> Annual Report 2014/15 l Page 7
<strong>ParaQuad</strong> <strong>NSW</strong><br />
Head Office l 6 Holker St, Newington <strong>NSW</strong> 2127 (02) 8741 5600<br />
PO Box 6347, Silverwater DC, <strong>NSW</strong>, 1811<br />
Newcastle Office l 65 The Avenue, Wickham <strong>NSW</strong> 2293 (02) 4969 6388<br />
Membership Info line: 1300 662 822<br />
Clinical Services (02) 8741 5689<br />
Attendant Care Services (02) 8741 5626<br />
Accommodation (02) 9646 3711<br />
paraquad@paraquad.org.au<br />
www.paraquad.org.au<br />
@<strong>ParaQuad</strong><strong>NSW</strong><br />
/<strong>ParaQuad</strong><strong>NSW</strong><br />
BrightSky Australia<br />
Phone 1300 88 66 01<br />
info@brightsky.com.au<br />
www.brightsky.com.au<br />
Page 2 photo courtesy of Dom Freestone.<br />
It really thrills me when we get good outcomes for clients.<br />
This means the process is as seamless as possible, the<br />
client is happy and they are receiving the services they<br />
need. That’s our person centred philosophy in a “Ruth Alterator, Attendant Care Service Supervisor<br />
nutshell.“
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