25.11.2015 Views

ANNUAL MANUFACTURING REPORT 2016

AMR2016#sthash.oxOrS6pE

AMR2016#sthash.oxOrS6pE

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

FINANCE & INVESTMENT<br />

<strong>ANNUAL</strong><br />

<strong>MANUFACTURING</strong><br />

<strong>REPORT</strong><strong>2016</strong><br />

11<br />

How do you rate the level of service/advice provided by<br />

your current lender?<br />

110%<br />

100%<br />

80%<br />

60%<br />

40%<br />

20%<br />

UK manufacturers’ opinions of – and therefore,<br />

one suspects - relationships with the main<br />

commercial banks and lending institutions<br />

appear to be improving. In the case of the<br />

lenders, of whatever sort, the improvement<br />

is by a whisker over last year (70% to 69%<br />

“excellent” or “good”) but this generally<br />

sustains the pre-recession levels recorded last<br />

year, which were the highest since we started<br />

the survey.<br />

The banks say they have been putting a lot<br />

of effort into improving their range of services<br />

and their flexibility and their efforts now seem<br />

to be bearing fruit. Most respondents (77%)<br />

are either indifferent or satisfied with the range<br />

of funding options offered by their banks,<br />

which represents a complete reversal from the<br />

depths of 2011 (76% indifferent/dissatisfied)<br />

and 2013 (74%).<br />

0%<br />

2010 2011 2012 2013 2014 2015<br />

Excellent<br />

Average<br />

Good<br />

Poor<br />

“Relationships with the main<br />

commercial banks and<br />

lending institutions appear to<br />

be improving”<br />

12<br />

How satisfied are you with your bank’s range of commercial<br />

funding options?<br />

2015<br />

2014<br />

2013<br />

17% 19% 40% 13% 11%<br />

12% 31% 29% 12% 16%<br />

The responses are actually a little better even<br />

than first overview would indicate. Those<br />

saying they are “very satisfied” are, at 17%,<br />

the highest level we have ever recorded. The<br />

“indifferent” level of 40% is an improvement;<br />

it is also the highest level ever recorded and<br />

the boost seems to be coming more from the<br />

negative wing, which is declining.<br />

Responses overall in these areas – on<br />

which the banks are clearly focusing – are<br />

the strongest since the very first Annual<br />

Manufacturing Report in 2008.<br />

10% 16% 37% 10%<br />

26%<br />

2012<br />

9% 37% 39%<br />

2% 13%<br />

2011<br />

Very satisfied<br />

Moderately satisfied<br />

Indifferent<br />

6%<br />

2010<br />

25% 38%<br />

19% 13%<br />

Moderately unsatisfied<br />

Very unsatisfied<br />

42% 37% 11% 11%

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!