ANNUAL MANUFACTURING REPORT 2016
AMR2016#sthash.oxOrS6pE
AMR2016#sthash.oxOrS6pE
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FINANCE & INVESTMENT<br />
<strong>ANNUAL</strong><br />
<strong>MANUFACTURING</strong><br />
<strong>REPORT</strong><strong>2016</strong><br />
11<br />
How do you rate the level of service/advice provided by<br />
your current lender?<br />
110%<br />
100%<br />
80%<br />
60%<br />
40%<br />
20%<br />
UK manufacturers’ opinions of – and therefore,<br />
one suspects - relationships with the main<br />
commercial banks and lending institutions<br />
appear to be improving. In the case of the<br />
lenders, of whatever sort, the improvement<br />
is by a whisker over last year (70% to 69%<br />
“excellent” or “good”) but this generally<br />
sustains the pre-recession levels recorded last<br />
year, which were the highest since we started<br />
the survey.<br />
The banks say they have been putting a lot<br />
of effort into improving their range of services<br />
and their flexibility and their efforts now seem<br />
to be bearing fruit. Most respondents (77%)<br />
are either indifferent or satisfied with the range<br />
of funding options offered by their banks,<br />
which represents a complete reversal from the<br />
depths of 2011 (76% indifferent/dissatisfied)<br />
and 2013 (74%).<br />
0%<br />
2010 2011 2012 2013 2014 2015<br />
Excellent<br />
Average<br />
Good<br />
Poor<br />
“Relationships with the main<br />
commercial banks and<br />
lending institutions appear to<br />
be improving”<br />
12<br />
How satisfied are you with your bank’s range of commercial<br />
funding options?<br />
2015<br />
2014<br />
2013<br />
17% 19% 40% 13% 11%<br />
12% 31% 29% 12% 16%<br />
The responses are actually a little better even<br />
than first overview would indicate. Those<br />
saying they are “very satisfied” are, at 17%,<br />
the highest level we have ever recorded. The<br />
“indifferent” level of 40% is an improvement;<br />
it is also the highest level ever recorded and<br />
the boost seems to be coming more from the<br />
negative wing, which is declining.<br />
Responses overall in these areas – on<br />
which the banks are clearly focusing – are<br />
the strongest since the very first Annual<br />
Manufacturing Report in 2008.<br />
10% 16% 37% 10%<br />
26%<br />
2012<br />
9% 37% 39%<br />
2% 13%<br />
2011<br />
Very satisfied<br />
Moderately satisfied<br />
Indifferent<br />
6%<br />
2010<br />
25% 38%<br />
19% 13%<br />
Moderately unsatisfied<br />
Very unsatisfied<br />
42% 37% 11% 11%