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ANNUAL REPORT
2014 -15

Resthaven Incorporated
Overview
Established in 1935 as a Home Mission of
the Methodist Church, Resthaven today is an
aged care community service associated with
the Uniting Church in Australia.
Every day, Resthaven shares the lives,
aspirations, experience and wisdom of more
than 9,000 older people and their carers,
supporting them to remain independent for
as long as possible. Services are provided
throughout metropolitan Adelaide, the
Adelaide Hills, Murraylands, Riverland,
Fleurieu Peninsula and the Limestone Coast
of South Australia.
Resthaven’s high quality, responsive services
are tailored to individual needs. Services
extend from basic support to very high care at
home, to 24 hours a day, seven days a week,
residential aged care at eleven locations, as
well as respite for carers.
Around 130 people live independently in
Resthaven retirement units or apartments.
Flexible home care and community support
options assist more than 8,000 older people
to live independently at home and maintain
their social connections. These include
social support groups, health and wellbeing
programs, professional nursing and allied
health services, in-home support and clinical
care, veteran-specific services and assistance
with care and housing. Planned residential
and community respite for carers is available.
Funding
As a charitable, public benevolent institution,
Resthaven is separately incorporated and
financially independent of the Uniting
Church. Resthaven is recognised as a
deductible gift recipient by the Australian
Tax Office.
Resthaven receives subsidies from
governments, grants, client contributions
and income from investments, which cover
operational expenses and fund capital works.
Bequests, donations and fundraising activities
assist in maintaining the level of care and
services provided.
Respecting Diversity
Resthaven recognises and embraces the
diversity of the Australian community, which
is reflected in Resthaven’s residents, clients,
employees and volunteers. We strive for
excellence in our work with individuals, value
inclusion, unity and tolerance, and respect the
dignity of each person.
We expect that all staff, volunteers, residents,
clients, their families and carers embrace
these values, and treat each other with
mutual respect and understanding, paying
due regard to each person’s country of birth,
language, culture and beliefs.
Our workforce of more than 2,000 employees
is supported by around 450 volunteers.
Contents
President’s Message____ 3
Resthaven Board______ 4
The Year in Review_____ 5
Financial Performance _ 20
Financial Summary_____21
Services Directory _____22
80
RESTHAVEN
YEARS
1935 - 2015
Front cover photos (from left):
Ann Leigh, Resthaven Port Elliot; Aynsley
Rowe, Resthaven Leabrook; Mary Drake and
Tilly Brand (Registered Nurse), Resthaven
Craigmore.
Below: Bert Brittain and John Phelps,
Resthaven Port Elliot.
2

President’s Message
On behalf of the Resthaven Board, I am honoured to present the 2014/15 Annual Report.
Eighty years ago, in a coastal
suburb south of Adelaide,
Resthaven opened its doors for the
first time in an act of Christian love
and service.
Kintore, the former ministers
training college in Brighton,
answered the prayer of the
Methodist Church in South
Australia and was established
as an ‘Old Folks Home’.
Times have changed, and so has
the language we use. There is no
Methodist Church; we no longer
talk about Old Folks Homes; and we
know that it’s not just mothers and
fathers who need support in their
older years.
But that desire to bring comfort and
happiness to older people which so
occupied the minds of Resthaven’s
founders is a recurring theme in the
organisation’s history.
That’s why, eighty years on,
Resthaven continues to provide
outstanding care and support
to older people and their carers
throughout metropolitan Adelaide,
the Murraylands, Riverland,
Limestone Coast and most recently,
the Fleurieu peninsula.
The current Resthaven Board is
committed to planning for the future.
On behalf of the Board, I pay tribute
to members of previous Resthaven
Boards who had the courage and
conviction to plan for and realise
the potential that has become a
reality, constantly identifying and
responding to need, not only in
Adelaide, but also in country areas.
At the same time, upgrading
infrastructure, renovating and
refurbishing old buildings which
have served their purpose, and
replacing them with new facilities
where necessary continues in a
planned and considered manner.
All this is being done prudently in
a highly challenging environment,
politically and financially.
I pay tribute to the staff, especially
Richard Hearn, and the Executive
team.
Eighty years ago Resthaven started a
tradition of providing quality care to
older people in South Australia.
That proud tradition lives on.
My hope and prayer are that
Resthaven will carry on that tradition
in other locations and continue to
honour the act
of Christian
love and service
which were its
foundation.
Mark Porter
President,
Resthaven Board
Above: The opening of the first ‘Rest Haven’ at
Wattle Avenue, Brighton, 11 May 1935.
Left: The opening and dedication of the newest
Resthaven at Port Elliot, on 14 May 2015.
L-R: Mark Porter (President, Resthaven Board),
David Norton (Executive Manager, Finance and
Corporate Services), Dr Deidre Palmer (Moderator of
the Uniting Church in South Australia), Pamela Alde
(Manager, Residential Care Services, Resthaven Port
Elliot), Tina Emery (Executive Manager, Residential
Services), and Richard Hearn (Chief Executive
Officer) pictured in the site Chapel space.
3

Resthaven Board
Board Executive
PRESIDENT
Mr Mark Porter
MEdSt, BA (Hons), BEd,
Grad DipT, MACE, MAICD
• Board Member since 2005
• Member, Board Executive
• Member, Board Finance and
Audit Committee
• Member, Board Governance Committee
• Member, Board Property Committee
• Headmaster, Woodcroft College
• Parishioner, St John’s Anglican Church
Former:
• Board Member, State and National Independent
School Associations
DEPUTY PRESIDENT
Mrs Lee Sando
Registered Nurse,
Certificate in Gerontology
• Board Member since 2001
• Member, Board Executive
• Chair, Board Governance
Committee
• Member, Board Property Committee
• Member, Malvern Uniting Church
Former:
• Aged care consultant with 25 years experience in
senior management positions
• Past President, Australian Nursing Homes and
Extended Care Association
TREASURER
Mr Geoff Tully
Fellow, Institute of Chartered
Accountants (FCA)
• Board Member since 2012
• Member, Board Executive
• Chair, Board Finance and
Audit Committee
• Member, Board Property Committee
• Member, Malvern Uniting Church
Former:
• Partner, Price Waterhouse (retired)
Board Members
Mrs Suzanne Fuller
Registered Nurse,
Certificate in Gerontology
• Board Member since 2010
• Member, Board Governance
Committee
• Member, Anglican Church
Former:
• Aged care consultant with 23 years experience
• Director of Care, Hahndorf Aged Care Facility
• Commonwealth Nursing Officer
• Chair, ACA SA Care Management Executive
Mr Ben Sarre
GAICD, BA (Hons), Grad Dip.
Proj. Mgt.
• Board Member since 2011
• Chair, Board Property
Committee
• Executive Director,
Habitat for Humanity SA
• Member, Seeds Uniting Church, Aberfoyle Park
Former:
• Member, Pilgrim School Board
• Member, Resources Board, Uniting Church SA
Mr Greg Arthur
LLB, MAICD, CTA
• Board Member since 2011
• Member, Finance and
Audit Committee
• Partner, Mellor Olsson
Lawyers
• Board Member, Foundation
Barossa
• Member and Former Chairperson,
Taxation Institute of Australia (SA Div.)
• Member, Law Society
Professor Renuka
Visvanathan
PhD, FANZSGM, FRACP, Grad
Cert Ed (Higher Education),
MBBS, ATCL (Pianoforte)
• Board Member since 2011
• Specialist Geriatrician
• Director, Aged and Extended
Care Services,
The Queen Elizabeth Hospital
• Central Adelaide Local Health Network
• Director, Adelaide Geriatrics Training and
Research with Aged Care (G-TRAC) Centre,
School of Medicine, University of Adelaide,
Subcommittee on Healthy Ageing,
• Economic Development Board Committee
Member, Australasian Association of Gerontology
(AAG) - South Australian Branch Committee
Member,
• Policy and Planning Committee, Australian and
New Zealand Society for Geriatric Medicine
(ANZSGM)
• External Advisory Board Member, Multinational
European SPRINTT Trial.
Mrs Barbara Sibley
MAICD
• Board Member since 2012
• Member, Board Finance
and Audit Committee
• State Director, Morgans
Financial Limited Stockbrokers
• Director, AAM Adelaide Pty Ltd
• Member, Brougham Place Uniting Church
• Friend of the Adelaide Symphony Orchestra
• Consultant to the Sukula Na Bari School.
Corporate Governance
An aged care community service associated with
the Uniting Church in Australia, Resthaven is a
separately incorporated Public Benevolent Institution
that operates within the scope of the Associations
Incorporations Act. The Resthaven Board reports
annually to the Uniting Church and is responsible
for good corporate governance, focusing on
organisational purpose, setting and monitoring
strategic direction, operational and financial
performance and Board governance policies. The
Board is the legal authority of the organisation and is
committed to acting responsibly, ethically and with the
highest standards of integrity and accountability.
Rev Dr Graham Vawser
BA, BD, DipLS, MTh, PhD
• Board Member since 2014
• Member, Board Property
Committee
• Member, Brighton Uniting
Church
• Governor, Parkin Trust and
Parkin Mission
Former:
• Moderator, Uniting Church Synod of SA
• Chairperson, Uniting Church Presbytery of SA
• Congregation Minister, Brighton Uniting Church,
• Minister of the Word, Brighton Uniting Church
• Prince Alfred College Council
• Chairperson, Presbytery of Mount Lofty.
Board members are trustees representing the interests
of the organisation’s stakeholders, both constitutional
and moral, entrusted to ensure sound management
and to achieve the objects of Resthaven.
Operations and revenue generated are solely focused
on Resthaven‘s purpose.
Board membership is by invitation, with a majority to
be members of the Uniting Church. The Board may
co-opt non-Board members to the Board Committees:
Property, Governance, Finance and Audit.
4

The Year in Review
In our 80 th anniversary year, we
celebrate our very proud history
of working with older people and
their carers.
We genuinely seek to contribute to
their quality of life, acknowledging
each individual’s particular
circumstances.
Strategic Plan Review
During the year, Resthaven’s Board
prepared the review of our five year
Strategic Plan. Each year, the Board
reviews the existing plan, with the
five year milestone being a wholesale
review. This work included reflection
and discussion on our purpose
and values, and consideration of
information and perspectives from a
variety of internal and external sources.
The outcome of this review, the
2015-2020 Strategic Plan, is effective
from the new financial year.
Above: The Executive Team (L-R), Des Itsines (Executive Manager, People, Culture and Risk), David Norton
(Executive Manager, Finance and Corporate Services), Tina Emery (Executive Manager, Residential Services),
Sue McKechnie (Executive Manager, Community Services), Richard Hearn (Chief Executive Officer), and
Wendy Morey (Executive Manager, Workforce Development and Governance).
The Strategic Plan 2015-2020 sets
parameters for the direction of the
organisation:
Statement of Purpose
Working together: outstanding care
and support for older people and their
carers.
Our Values:
• Trust
• Dignity
• Choice
Strategic Key Areas
The Services
• Quality of life outcomes for
consumers
• Commitment to service quality
The Workforce
• A capable workforce
The Future
• Good corporate governance
• Planned and considered growth
• Focused research and innovation
• Corporate leadership in the
community.
These areas remain dynamic.
Resthaven is a richly diverse South
Australian community founded on
the principles of inclusion and unity,
embracing and respecting each person’s
beliefs, culture, language, background,
lifestyle, life experience and values.
Aged Care Reforms
From 1 July 2014, significant reforms
were implemented in the aged care
sector, impacting both residential and
home care services. With further changes
effective from 1 July 2015, we spent
much of the past 12 months adjusting to
the government reforms.
The overall intent is to improve the
outcomes and control over the services
that people choose. These include:
• Greater access and choice for people
and their carers,
• Increased cost sharing for those
individuals with the capacity to pay,
• Simplification of the service system.
A key element of the Government’s
reforms is to extend competition in the
sector.
This approach acknowledges, and
must carefully address, any service
gaps or access to services for
particular individuals.
Concurrently, consolidation of the
sector is occurring due to acquisitions
and corporatisation. We have already
seen significant movement in this
regard, especially in large, privately
owned, listed groups, with a number
of family owned services sold.
Church and community charitable
groups continue to be key service
providers in South Australia,
pre-eminent in rural, regional and
remote areas. It will be interesting to
observe whether the reforms impact
further on the nature of service
providers in this state, and nationally.
A balanced and simplified system is
vitally important to ensure improved
outcomes for older people. We
believe a reform priority should be
to ensure that Home Care Packages
are available to more people living
at home, at the level required. This
would minimise premature entry
into residential services, caused by
government supply restrictions.
5

The Year in Review
6
Quality
Sustaining quality of life is at the heart
of people’s choices – the priority is to
work with each individual to maintain
the best possible lifestyle for them.
We offer a wide range of services and
accommodation choices.
The Resthaven Board gives significant
attention to quality through its
governance framework and monitors
consumer and stakeholder feedback.
The perspectives of the individuals,
representatives and stakeholders
engaging with our services are just as
important as the accountability and
regulatory reviews that are part of the
federally funded aged care system.
Regular review provides opportunity
to reflect on the evidence base of
Resthaven’s policy and procedure.
Throughout the year, the Board
considers various aspects of the
organisation. It engages with managers
who are directly involved in service
provision and receives comprehensive
reports of key performance indicators. If
there are any significant concerns, they
are brought to the Board’s attention and
an effective and appropriate response
is made.
Residents, clients, families and friends
are actively encouraged to provide
feedback via brochures, focus groups,
surveys and general comments to staff.
Each service also responds to specific
matters raised, in an endeavour to
continuously improve and align services
to an individual’s need. Improvements
were also prompted by action requests
and feedback.
The quality of our services is an ongoing
focus, and we actively respond to
an individual’s need and expected
level of quality. Board members also
interact with service consumers and
staff, providing opportunity for direct
feedback and discussion.
Resthaven’s involvement in the South
Australian Innovation Hub over the
past 12 months is another aspect of
our commitment to quality services.
Through it, we seek to learn and share
opportunities for ongoing improvement
in the services offered and, in a broader
sense, reflect on opportunities to
more effectively work with individuals,
supporting them to achieve a quality of
life that is meaningful to them.
Development Projects
Resthaven proactively plans for and
responds to increasing demand for
aged care services, particularly in
priority needs areas, as identified by
government planning ratios.
A major program of redevelopment
and refurbishment was completed at
Resthaven Leabrook. This included
the redesign and refurbishment of
residential areas, as well as building
eight new independent retirement
living apartments at the site.
Another finalised major capital
project was the new residential site
at Port Elliot, along with an adjacent
Community Services centre and four
retirement units. The state of the art,
92 place residential facility was formally
opened and dedicated on Thursday 14
May 2015. The open day was attended
by more than 500 interested people.
The site also achieved commencing
service accreditation status.
A new office location for Resthaven
Western Community Services was
refurbished at Woodville. Staff and
services transferred to the new location
in August 2014.
An upgrade to sections of Resthaven
Westbourne Park was completed in
June 2015, and a new refurbishment
program was planned for Resthaven
Malvern, to begin in August 2015.
The land purchased adjacent to
Resthaven Marion in 2013 was cleared
of all derelict buildings, with a view to
future use and a garden extension.
Upgrades to vacant independent
retirement living units at Resthaven
Bellevue Heights continued.
Building work on a new Head Office at
Bartley Crescent, Wayville, commenced
in August 2014. Completion is due in
September 2015.
Resthaven residential services received
approval from the Department of
Social Services for 100 new residential
places to develop an additional
residential service on land at Aberfoyle
Park. Planning has commenced.
In addition, extra residential places
were received through the Aged Care
Approval Rounds (ACAR) for Resthaven
Mount Gambier, to allow for growth at
this important regional service.
Below: The opening of the Resthaven Leabrook redevelopment (L-R), David Parkin (Mayor, City of Burnside),
John Kennett (Kennett Builders), Vicki Chapman (Deputy Leader, State Opposition), Dr Deidre Palmer
(Uniting Church Moderator in South Australia), Richard Hearn (Chief Executive Officer), and David Norton
(Executive Manager, Finance and Corporate Services).

The Year in Review
Corporate Responsibility
As a not for profit, public benevolent
institution, Resthaven adds value to
the South Australian community in a
variety of ways.
Resthaven proactively champions
the value of older people through an
ongoing positive images campaign,
building brand awareness and
consumer confidence. This year, 187
items regarding Resthaven appeared in
various media, most due to proactively
promoted positive stories. Traffic to
Resthaven’s website and social media
channels increased significantly in
tandem.
Sponsorships
Resthaven sponsors research in ageing
related areas such as dementia, and is
involved with tertiary institutions in a
variety of research projects.
In recognition of our 80 th Anniversary,
a number of significant scholarships
and research projects were funded.
Above: Domenica (seated) and Mary Cambareri enjoy a stroll through the gardens at the new Resthaven
Western Community Services offices at 96 Woodville Road, Woodville.
To assist in strengthening the future
aged care workforce, the Resthaven
Board offers a range of scholarships
to students from all three South
Australian universities. This extends the
program that commenced in 2010, in
recognition of our 75th anniversary.
The scholarships are available on
a competitive basis in the fields of
nursing, physiotherapy, occupational
therapy, aged care management,
chronic conditions management and
oral health.
In January 2015, the recipient of
the $150,000 Alzheimer’s Australia
Research Foundation Scholarship,
sponsored by Resthaven, was
announced. It was awarded to Dr
Lyn Phillipson, from the University of
Right (L-R): Dr Lyn Phillipson (scholarship recipient),
RIchard Hearn (Chief Executive Officer) and Wendy
Morey (Executive Manager, Workforce Development
and Governance) with the Alzheimer’s Australia
Research Foundation Award certificates.
Wollongong, for research into uptake
of respite services in the community by
people with dementia.
We recently commissioned the
Australian Workplace Innovation and
Social Research Centre (AWISRC) to
undertake workforce related research
on our behalf.
7

The Year in Review
Above: Norma Skinner, Antonia Scungio and Jean Rees, of Resthaven Mount Gambier.
TRACS Project
Early 2015 marked the completion of
the Teaching and Research in Aged
Care Services (TRACS) project, funded
by the Department of Social Services
(previously the Department of Health
and Ageing).
Resthaven’s Framework for Teaching
and Research is embedded in the new
2015-2020 Strategic Plan, directing
future activities related to the future
and existing workforce, leadership
excellence and research.
Medication Management
Resthaven residential services
partnered with Monash University and
Alzheimer’s Australia via a Dementia
Research Grant to review and improve
medicine use in aged care facilities.
The research investigated the
association between medicine use and
clinical characteristics in residents with
and without dementia. The project
aims to raise awareness of issues
around under-recognition and under
treatment of pain.
Six residential sites participated in
the project, with data collected from
more than 300 residents. Further
investigation of collected data is being
completed to identify opportunities to
improve resident health and quality of
life relating to medicine use.
Multicultural Workforce Initiative
To support and strengthen Resthaven’s
multicultural workforce to provide
culturally appropriate and high quality
care, Resthaven collaborated with
Anglicare and Flinders University
to commence development of a
‘Multicultural Workforce Development
Model.’ Funded by the Australian
Government Department of Social
Services, and led by Flinders University,
the project will run from 2015-2017 at
Resthaven Leabrook and Resthaven
Murray Bridge.
Better Practice (EBPAC)
Resthaven was the lead organisation
for the ‘Encouraging Better Practice
in Aged Care’ (EBPAC) initiative,
Clinical Mentoring: from Evidence Base
to Outcomes for Older People project,
funded by the Australian Government
Department of Social Services.
The project provided opportunity
to review the organisation’s pain
assessment tools, increase staff
understanding and knowledge of
pain in older people, and improve
assessment skills and related processes
via mentoring.
Aligned to the project, the booklet
Managing your pain - A guide for
you and your family was developed
for residents and clients receiving
Resthaven services, providing
information and helpful tips to assist
them to better manage their pain.
Thanks for a friendly
and versatile service.
Relative
Below (L-R): Leanne Lawrence, Rebecca Martin,
Helen McMahon, Marie Burns, Jenni Benson and
Lesley Habel at the launch of the ‘Encouraging
Better Practice in Aged Care’ (EBPAC) initiative,
‘Clinical Mentoring: from Evidence Base to
Outcomes for Older People’ project.
8

The Year in Review
Community Services
From 1 July 2015, the newly defined
Commonwealth Home Support
Program (CHSP), consolidates and
streamlines Home and Community
Care, respite in the community, the
Assistance with Care and Housing for
the Aged (ACHA), and Day Therapy
Services programs.
People seeking access to services will,
for the first time, need to contact My
Aged Care via their website:
www.myagedcare.gov.au.
These changes reflect the decision
by most states to accept the Federal
Government as the manager and
funder of services for aged persons,
defined as 65 years plus. People under
this age, and in need of support, are
provided for under the state-managed
disability service program.
All Home Care Package clients were
required to transition to a Consumer
Directed Care (CDC) approach by 1 July
2015. We managed this outcome very
well, as we have been transitioning
towards this approach for several years.
It repositions the control of the service
to each individual, and their choice as
to how Resthaven staff can work with
them to sustain their quality of life.
Above: Resthaven Riverland Community Services client, Eddie Herbst, enjoys a visit to Monarto Zoo - chosen
as an outing as part of his Home Care Package.
The process also involved the
introduction of individual budgets, and
significant changes to our business
systems. This included the introduction
of a means test for part pensioners
and non pensioners. All this has meant
changes for clients, which has been
challenging for some.
Resthaven has managed the transition
of more than 700 care packages to
CDC. This is a very good outcome, and
we thank all staff and clients for their
perseverance.
Highlights
Resthaven Community Services
are fully accredited to March 2016.
Resthaven’s integrated service model
promoted wellbeing, independence
and autonomy for clients to remain
positively engaged with their life,
aspirations and social contacts.
• Every week, approximately 8,400
hours of direct services were
provided in the community.
During the year, 7,900 older people
received Resthaven Community
Services; an increase of 4%.
• Approximately 20% of community
clients were from culturally diverse
or Aboriginal or Torres Strait
Islander backgrounds.
• Our services grew following
successful funding outcomes in
the 2014 Aged Care Approvals
Round, with a further 67 Home
Care Packages awarded. They
commenced from January 2015.
• New permanent offices for
Resthaven Western Community
Services at Woodville were
formally opened on 19 June, 2015.
Regional Assessment Service
In April 2015, Resthaven was appointed
as one of 13 national Regional
Assessment Service (RAS) providers.
The Resthaven RAS will work with the
Government and My Aged Care in
assessing individuals for eligibility to
CHSP services.
This aspect of Resthaven’s operations
is maintained separately to our other
service elements, noting its unique
relationship with My Aged Care.
Staff are always
helpful with any matter
enquired about.
Relative
9

The Year in Review
Environmental Responsibility
Resthaven was committed to fulfilling
its statutory responsibilities and
ensuring that all operations comply
with or exceed statutory requirements.
The management of business practices,
such as building management and
development, and waste management
policies, gave consideration to
environmental impact and cost
effective, viable strategies to respond
to areas of identified impact.
Above: The Community Services Management Team (seated L-R): Managers, Community Services, Cathy
Fulton (Community Respite Services), Cecelia Oxborrow (Murray Bridge, Hills and Fleurieu), and Sandy
Smith (Riverland), with Senior Manager, Community Services, Marilyn O’Connor. Standing (L-R), Managers,
Community Services, Elizabeth Southall (Limestone Coast), Grant Edwards (Paradise and Eastern), Franco
Parenti (Western), Jillian Schutz (Northern), Manule Harpas (Onkaparinga), and Deb McDonald (Marion).
Environmentally friendly practices
include use of solar panels, reticulated
water for gardens, and energy efficient
light globes.
Below: Jo Posa of Resthaven Malvern, with Peter
Jenkin (Nurse Practitioner, Palliative Care).
RESTHAVEN COMMUNITY SERVICES CLIENTS AS AT 30 JUNE 2015
Resthaven Community Respite Services 723
Resthaven Limestone Coast Community Services 536
Resthaven Marion Community Services 1,523
Resthaven Murray Bridge, Hills & Fleurieu Community Services 494
Resthaven Northern Community Services 1,367
Resthaven Onkaparinga Community Services 662
Resthaven Paradise & Eastern Community Services 1,459
Resthaven Riverland Community Services 152
Resthaven Western Community Services 486
Auspiced Contracts 500
TOTAL 7,902
Palliative Care
Resthaven Nurse Practitioner, Palliative
Care, Peter Jenkin, supports all
residential sites, including regional
sites at Mount Gambier, Murray Bridge
and Port Elliot, as well as several
community services sites.
Services first class –
very happy. Could
not ask for better.
Client
10
Left: Resthaven Murray Bridge, Hills and Fleurieu
Community Services Home Support Worker, Bernie
Gates, client, Mollie Stasinowsky, and volunteer,
Carolynn Sellick, on a bus trip to Monarto Zoo.

The Year in Review
Age Profile
Across Resthaven, the age of residents
and clients ranged from 60 to 105
years. The overall average age was 86.5
years.
The average age of community clients
was 78 years (83 years for those
receiving in-home support).
People aged 100 years and older
represent the fastest growing
demographic in Australia. Resthaven
centenarians receive a congratulatory
message from the Board President.
Many feature in newsletter articles and
the media.
An Office of the Ageing grant for a
‘Celebrating Centenarians’ project is
underway in conjunction with UniSA.
Above: Former Resthaven Matron, then volunteer,
now Leabrook resident, Dorothy Wilson, celebrated
her 100 th birthday in April 2015.
Residential Services
Resthaven offers high quality residential
aged care at eleven sites.
On 1 July 2014, significant changes to
residential services occurred. The key
impact of the government reforms
included the removal of the distinction
between high and low care as well as the
introduction of room pricing and changed
financial charges for residents. A great
deal of work occurred in planning for the
transition in a positive way, including
adjustments to administration processes.
A name change to ‘Accommodation
Enquiries’ was part of the restructure.
Overall, the changes were managed well.
We are monitoring their impact on the
different regions within which we provide
residential services.
CENTENARIANS AS AT 30 JUNE 2015
Name Site Age
Reginald (Reg) Campbell Resthaven Bellevue Heights 100
May James Resthaven Marion Community Services 100
Ina Malcolm Resthaven Murray Bridge 100
Mavis Moore Resthaven Leabrook 100
Dorothy (Wash) Rymill Resthaven Leabrook 100
Victor Patrick Resthaven Leabrook 100
Elizabeth Phillips Resthaven Malvern 100
Elsie Reynolds Resthaven Mitcham 100
Dorothy Wilson Resthaven Leabrook 100
Alan Chilman Resthaven Marion Community Services 101
Doris Hicks Resthaven Westbourne Park 101
Doris Mensforth Resthaven Marion 101
Olga Stone Resthaven Mitcham 101
Jantina (Tina) Kuipers Resthaven Paradise 102
Eugenie Muller Resthaven Murray Bridge 102
Beatrice Powell Resthaven Westbourne Park 102
Clara Symons Resthaven Mitcham 102
Rosie Penn Resthaven Marion 103
Eileen Amber Resthaven Westbourne Park 104
Edith Donovan Resthaven Bellevue Heights 105
Elma (Peg) Lewis Resthaven Leabrook 105
Consumers have adapted to the
change, and access appears to have
been maintained across the diversity of
individuals with need. This aspect requires
close monitoring.
Highlights
• Ten Resthaven residential sites
successfully achieved five years
accreditation from the Australian
Aged Care Quality Agency during
late 2014 and early 2015. The five
year accreditation is a direct result
of involvement in the SA Innovation
Hub.
• Throughout the year, 325 older
people moved into permanent
residential care, along with 369
respite residents. Approximately
47% of residents had financial
disadvantage, a much higher
percentage than the district targets
prescribed.
The aged care reforms will result in
further important changes in the service
environment over the next three to
five years. Accordingly, Resthaven’s
business systems constantly undergo
review and upgrading. The Information
Communication Technology (ICT)
Department successfully managed a wide
range of ICT services to support residents,
clients, staff and volunteers across
Resthaven.
11

The Year in Review
Above: The Residential Services Management Team (seated L-R): Sue Springbett, Manager, ACFI and
Accommodation; Merilyn Paris, Relieving Manager, Residential Care Services; Wendy Martin, Manager,
Residential Care Services (Bellevue Heights), Jane Abbot, Relieving Manager, Residential Care Services.
Standing (L-R): Darren Pike and Jenny Whitting, Senior Managers, Residential Services, with Managers,
Residential Care Services, Lisa Sutcliffe (Mount Gambier), Pamela Alde (Port Elliot), Belle Kerr (Paradise),
Heather Kerby-Eaton (Leabrook), Mandy Hutchinson, (Mitcham), Kerri-Anne Barnes (Craigmore) and Anthea
Tyler (Marion). Absent: Terry Kirkwood (Malvern), Marian Greenshields (Westbourne Park) and Barbara
Kompier (Murray Bridge).
Chaplaincy
Resthaven Coordinating Chaplains
work at each residential site. Their
commitment to visiting residents who
were unwell remained a feature of
their ministry throughout the year.
Rev Cate Baker conducted the
dedication of a new chapel space at
Resthaven Leabrook on 25 February
2015.
Volunteer Chaplain’s Assistants
continued their support for the
Chaplaincy program, leading
discussion groups, church services,
friendly visiting programs, and
engaging with residents and their
families.
RESIDENTIAL ACCOMMODATION BY LOCATION AS AT 30 JUNE 2015
Location
Permanent
Retirement
Respite Total Site
Places
Living
Bellevue Heights 98 1 99 67
Craigmore 86 3 89 -
Leabrook 104 2 106 8
Malvern 74 1 75 4
Marion 155 4 159 37
Mitcham 105 2 107 -
Mt Gambier 84 4 88 6
Murray Bridge 76 2 78 -
Paradise 130 2 132 10
Port Elliot 89 4 92 4
Westbourne Park 115 1 116 -
‘Retirement Living’ = Independent Retirement Living Units or Apartments of 1, 2 or 3 bedrooms.
Above: Glenn Docherty (Playford Mayor) and
Joyce Deed cutting the 10th anniversary cake at
Resthaven Craigmore.
Left: Rev Cate Baker conducts the dedication service
of the new chapel space at Resthaven Leabrook.
I was welcomed
with sincere kindness.
Thank you for the
opportunity to
‘rest and recuperate’.
Each visit was an
absolute pleasure.
Respite Resident
12

The Year in Review
Significant Anniversaries
The 2014/15 financial year recognised
many anniversaries. We celebrated:
• Resthaven Craigmore turns ten
(17 September, 2014),
• The 21 st birthday of Community Care
packages (19 June, 2015),
• Resthaven Bellevue Heights reaches
35 years (4 December, 2014),
• 40 th anniversary of Resthaven Marion
(9 October, 2014),
• 60 th anniversary of Resthaven
Malvern (17 October, 2014),
• 70 th anniversary of Resthaven
Leabrook (4 December, 2014).
In 2015, Resthaven celebrated 80 years
of service. Celebrations were held
to commemorate these significant
anniversaries throughout the year.
The opening of Resthaven Port Elliot on
14 May, 80 years after Resthaven first
opened at Brighton on 11 May 1935,
was a significant highlight.
In our 80 th anniversary year, Resthaven
celebrates a rich history, with a view
to the future of continuing to provide
quality aged care services for many
years to come.
Right: Resthaven Marion turns 40. Peggy Eckenrode
and Anthea Tyler (Manager, Residential Care
Services) cut the cake.
Below: Cutting the 70th Anniversary cake at
Resthaven Leabrook (L-R): Dorothy Wilson (former
Matron and volunteer) and Rhondda Harris
(volunteer) on 4 December 2014.
Cake Cutting Celebrations
Pictured (L-R) above top: At the Aged Care Open
Day celebration of the new offices for Western
Community Services and 21 years of Community
Care Packages, Angela Keneally (Mayor of Charles
Sturt) and Sue McKechnie (Executive Manager,
Community Services) cut the commemorative cake.
Above: At Resthaven Malvern, Dorothy Whitehouse
cuts the 60th birthday cake withTina Emery
(Executive Manager, Residential Services) and Terry
Kirkwood (Manager, Residential Care Services).
Left: Resthaven Bellevue Heights celebrates 35
years; Wendy Martin (Manager, Residential Care
Services) and Lee Sando (Deputy Board President)
cut the cake.
13

The Year in Review
Events
Resthaven celebrated many events
across our residential and community
services sites. These included concerts,
morning and afternoon teas, displays,
exhibitions, performances, and more.
Where appropriate, media coverage
was sought, such as the very special
birthday party in April 2015 celebrating
the birthdays of three centenarians,
Dorothy Wilson, 100 years, Elma (Peg)
Lewis, 105 years and Irene Harris, 107
years.
Notable events:
• ‘International Aged Care Open Day’
events held across all residential
sites, and several community sites,
on 19 June, 2015.
• Christmas luncheons held at
all residential sites, and many
community sites, in December 2014.
• Pancake Day in March 2015.
• Visit from His Excellency the
Honourable Hieu Van Le AO,
Governor of South Australia, to the
Adelaide Geriatrics Training and
Research with Aged Care (G-TRAC)
Centre, located on the Resthaven
Paradise campus, in April 2015.
Below: A Channel 9 News reporter films the very
special birthday story about three centenarians at
Resthaven Leabrook for the nightly news bulletin.
Above: Resthaven Paradise and Eastern Community Services Home Support Worker, Michelle Watson,
with client, Richard Hicks, walking through the Torrens Linear Park on their way to the G-TRAC Centre at
Resthaven Paradise. Richard is a member of Advisory Committee and actively engages with the community.
Below (L-R): Mark Porter (Resthaven Board President), Richard Hearn (Chief Executive Officer), Professor
Pascale Quester (Deputy Vice Chancellor, University of Adelaide), His Excellency the Honourable Hieu Van Le
AO (Governor of South Australia), and Professor Renuka Visvanathan (Resthaven Board Member).
14

The Year in Review
Highlights:
• Founding partner in the South
Australian Innovation Hub.
• Community Respite Services
participated in the 2014 South
Australian Living Artists (SALA) Festival,
with an exhibition of photographs
of clients in their former working
environment. This won the COTA Every
Generation ‘Creative Arts’ Award.
Clockwise from top:
Resthaven Paradise staff and volunteers (L-R);
Lesley Lamb (Lifestyle Assistant), Maria Gagliardi
(volunteer), Silvia Salinas (Lifestyle Assistant),
Darriol Abraham (volunteer), and James Bevan
(Lifestyle Assistant), celebrate Pancake Day 2015
with ‘Penny Pancake’ (centre).
Resthaven Leabrook residents and ‘Santa’ (Lifestyle
Coordinator, David Saddler) at their annual
Residents’ Christmas Luncheon.
One of the SALA Exhibition photographs depicting
Community Respite Services client, Patricia
Walters, in the 2015 SALA Exhibition at her former
workplace, the ABC studios in Collingswood, where
she was the first female camera operator.
Community Respite Services staff (L-R), Gillian
Schulz (Assistant Manager) and Carole Matthews
(Manager) as ‘Santa and Mrs Claus’ at the annual
Clients’ Christmas Luncheon.
Parry Sharma serves pancakes at Head Office on
Pancake Day 2015.
15

The Year in Review
Workforce
Recruitment
• Resthaven’s workforce of 2,005
employees (1,128 full-time
equivalent) comprises 12% fulltime,
53% part-time and 34%
casual employees.
Workforce Development
• The Workforce Development plan
for 2014/15 included strategies
to attract and retain a skilled and
capable workforce.
• Initiatives continued this year
included leadership capability
development programs,
apprenticeships, and mentoring
programs.
• ‘Transition to Professional Practice’
program (TPPP) refined, with three
new graduates placed, and six
Registered Nurses successfully
completing the program.
• Resthaven hosted 547 students on
learning placements (32% increase
from 2013/14).
• 52% increase in work experience
students from secondary
schools from across Adelaide (84
placements).
• The Professional Development
Fund supported 134 staff from
23 different job role groups
to participate in courses and
workshops relevant to their work.
Below: ‘Transition to Professional Practice’ Program
(TPPP) graduates, Jessie Lin (Resthaven Westbourne
Park), Sam Tutty (Resthaven Malvern) and Petya
Zhelezarova (Resthaven Westbourne Park).
Above: Richard Hearn (Chief Executive Officer), participates in the ‘City to Bay’ fun run with Resthaven
Westbourne Park Personal Care Workers, Banyana Molefe, Em Hedge and Ali Ma.
Employee Wellbeing
• ‘Team Resthaven,’ with around 160
members, participated in the ‘City
to Bay’ fun run in September 2014.
• The Employee Assistance Program,
which offers confidential free
counselling to employees, was
accessed by 43 people.
• There were 201 referrals to the
Early Intervention Physiotherapy
Program, which encourages early
reporting and treatment of nonwork
related injuries.
• Free influenza vaccinations were
offered to all Resthaven employees
and eligible volunteers. There was a
9% increase in uptake, from 43.5%
in 2013/14, to 52.4% in 2014/15.
• The Quality and Work Health Safety
Review Committee continued
to lead activities that supported
Resthaven’s ongoing licence for self
insurance, with the next evaluation
early 2017.
• Resthaven complied with the
reporting requirements of the
Workplace Gender Equality Act 2012.
• Resthaven was audited by Fit2Work
and found to be fully compliant in
its processes of mandatory criminal
history checks for all employees and
volunteers.
I find the helpers so
kind, caring, respectful
and cheerful.
Client
16

The Year in Review
Above: Staff give the ‘thumbs up’ to the annual Resthaven staff flu vaccination program in May 2015 at Resthaven Malvern (L-R), Raelene Merrett (Continence Nurse
Advisor), Marian Greenshields (Manager, Residential Care Services, Resthaven Westbourne Park), Kerry Mitchell (Project Officer, Quality), Peter Johinke (volunteer),
Anthea Tyler (Manager, Residential Care Services, Resthaven Marion), David Norton (Executive Manager, Finance and Corporate Services), Leonie Robson (Senior
Manager, Clinical Services), Des Itsines (Executive Manager, People, Culture and Risk), Belle Kerr (Manager, Residential Care Services, Resthaven Paradise), Anne
Milanes (Administrative Assistant, Quality), and Sue Springbett (Manager, ACFI).
Below: Resthaven Leabrook centenarian, ‘Wash’ Rymill, chats with Heather Kerby-Eaton (Manager, Residential Care Services).
Organisational Flow Chart
RESIDENTS
Residents and Clients
TRUST
COMMUNITY
CHOICE
INTEGRITY
VALUES
INDEPENDENCE
Volunteers and Staff
DIGNITY
Program Managers
Senior Managers
RESPECT
SELF RELIANCE
Executive Managers
WELLNESS
Chief Executive Officer
Resthaven Board
UNITY
ADVOCACY
Residents and Clients
EXCELLENCE
17

The Year in Review
Our People
Our people are our most important
asset. Throughout the year, Resthaven’s
committed volunteers remained
energetic contributors to the quality of
life for Resthaven residents and clients.
Volunteering hours increased by 7%,
with 22,604 hours spent in roles across
Resthaven, against the national trend
of decline.
More than 100 volunteers regularly
contributed to community services
(63 in direct client support; others via
community consultative groups).
Each year, Resthaven recognises the
ongoing commitment and dedication
of staff and volunteers with the
Volunteer ‘Thank You’ High Teas, held
in May, and the Staff Appreciation
Awards, held in July.
18
A special mention to two invaluable
members of the Executive team,
Sue McKechnie, Executive Manager,
Community Services, and Des Itsines,
Executive Manager, People, Culture
and Risk, who, this year, were awarded
for ten and fifteen years of service
respectively.
I also congratulate Board President,
Mark Porter, who was awarded for his
ten years of service to Resthaven. We
are most appreciative of the leadership
and commitment of Mark and other
members of the Resthaven Board.
The only way Resthaven achieves what
we do is through our staff, including
volunteers, in various roles, with both
direct and indirect relationships with
residents, clients, carers, and each other.
Below: Stacey Thompson (Manager, Volunteer
Services), awards Mark Porter (Resthaven Board
President) his ten year voluntary service award at
the Resthaven Malvern ‘Thank You High Tea’.
In 2014/15, we welcomed:
• Heath Sumner to the role of
Manager, Maintenance Services,
• Lisa Sutcliffe to the role of Manager,
Resthaven Mount Gambier,
• Ashley Gunn to the role of Manager,
Finance,
• Mandy Hutchinson to the role of
Manager, Resthaven Mitcham.
We appreciated the significant
contributions made by many
staff, and particularly note the
retirement of:
• Ann Lloyd, Retirement Living
Coordinator,
• Trevor Neate, Accountant,
• Barbara Kompier, Manager, Residential
Care Services, Resthaven Murray
Bridge, after 29 years of service.
Long term dedication and commitment
from staff and volunteers is recognised
annually through appreciation events.
• 91 employees were eligible to
receive awards, and 51 volunteers
were eligible to receive awards.
• The ‘25+ Club’ has 45 employees
with 25 or more years’ service.
Above: Long serving volunteer, Marjorie Scriven, of
Resthaven Leabrook.
Below (L-R): Lillian Ferencz and Thelma Thorpe at
Resthaven Mitcham.

The Year in Review
Above: Resthaven Western Community Services client, Theodore Sabatini, with Franco Parenti (Manager).
Below: Client, Bette Burnard, and ‘Artist in Residence’, Connie Giacoumis, work on the ‘Seasons of Life’ art piece at Resthaven Marion Community Services.
In Appreciation
We acknowledge the good and
important work of our staff, and all
those working in aged care. My sincere
thanks to all. I am proud of the positive
contributions and work they do, and of
the contribution they make in working
with individuals, whether directly or
indirectly, to sustain their quality of life.
Resthaven is, and seeks to be, richly
diverse in its inclusion and diversity
of individuals of many beliefs, culture,
language, and lifestyle. This reflects
Resthaven’s proud heritage associated
with the Uniting Church.
In our Resthaven community, we have
a common purpose. We are ‘working
together’ to provide ‘outstanding care
and support for older people and their
carers.’
Richard Hearn
Chief Executive Officer
19

Financial Performance
Overview of
Financial Position
Statement of
Financial Position
General Purpose
Financial Report
Resthaven recorded a surplus for the
year of $7,789,652 (compared with
$7,847,236 at 30 June 2014).
At 30 June 2015, net assets/total equity
totalled $216,476,859 (compared with
$208,881,602 the previous year).
Residential and
Community Services
Annual operating revenues increased
by $6,199,507 (6.4%) to $102,421,068.
The primary source of the increase
was government subsidies ($6,274,516
or 8.5%), related to the provision of
additional home care services and an
increase to residential care funding
reflective of the increased care needs
of residents.
Annual operating expenses increased
by $6,092,393 (6.0%) to $107,958,800,
as additional staff were engaged
to facilitate growth and ensure the
lifestyle and care needs of residents
and clients continue to be met.
Total Assets
Total assets increased by $19,321,127,
reflecting further investment in
accommodation and facilities to
ensure contemporary environments
consistent with the expectations of
residents and clients.
Total Liabilities
Total liabilities increased by
$11,725,870. This primarily reflects
residents exercising their choice to
meet accommodation expenses by
way of a Refundable Accommodation
Deposit for residential care purposes.
I especially
appreciate that
helpers are always
on time.
Client
Resthaven has prepared a general
purpose financial report in accordance
with Australian Accounting Standards,
the requirements of the Associations
Incorporation Act (SA) 1985, and the
Australian Charities and Not-for-profits
Commission Act 2012.
In addition, Resthaven has supported
the Commonwealth Government’s
endeavour to improve the quality,
consistency and value of financial
reporting by trialling the financial
reporting template developed by the
Aged Care Financing Authority (ACFA),
in consultation with service providers
nationally.
David Norton
Executive Manager
Finance and Corporate Services
Below: The new Resthaven site at Port Elliot, comprising Residential Services, Community Services, and
Independent Retirement Living Units. Photo credit: Ritchie Elliott of Badge.
20

Financial Summary
REVENUES $ %
Residential services A 83,057,472 71.7%
Home care and community
services
B 26,706,965 23.1%
Retirement living C 687,210 0.6%
Other D 5,296,805 4.6%
Total Revenue 115,748,452 100.0%
A
B
C
D
Residential Services
Home Care and
Community Services
Retirement Living
Other
EXPENSES $ %
Employee benefits A 81,418,267 75.5%
Hotel services B 7,861,770 7.3%
Depreciation C 7,610,013 7.0%
Maintenance D 6,174,117 5.7%
Other E 4,894,633 4.5%
Total Expenses 107,958,800 100.0%
A
B
C
D
E
Employee Benefits
Hotel Services
Depreciation
Maintenance
Other
ASSETS $ %
Property, plant and
equipment
A 251,141,769 72.2%
Financial assets B 93,000,856 26.8%
Trade and other receivables C 3,498,554 1.0%
Total Assets 347,641,179 100.0%
A
B
C
Property, Plant
and Equipment
Financial Assets
Trade and Other
Receivables
LIABILITIES $ %
Refundable accommodation
deposits, bonds, IRLUs
Payables and employee
provisions
A 112,645,331 85.9%
B 15,068,989 11.5%
Borrowings C 3,450,000 2.6%
Total Liabilities 131,164,320 100.0%
A
B
C
Refundable Accommodation
Deposits, Bonds, IRLUs
Payables and Employee
Provisions
Borrowings
Note: A complete set of the audited Financial Report will be made available upon request.
21

Resthaven Incorporated Directory
Head Office
PO Box 327
Unley SA 5061
Telephone (08) 8373 0211
E: headoffice@resthaven.asn.au
Retirement Living
Bellevue Heights
47 Eve Road, Bellevue Heights SA 5050
Telephone (08) 8370 3756
Paradise
61 Silkes Road, Paradise SA 5075
Telephone (08) 8370 3756
Marion
12 Township Road, Marion SA 5043
Telephone (08) 8370 3756
Leabrook
334 Kensington Road, Leabrook SA 5068
Telephone (08) 8370 3756
Malvern
43 Marlborough Street, Malvern SA, 5061
Telephone (08) 8370 3756
Email retirement@resthaven.asn.au
Aged Care Information
Agedcare Alternatives
1/445 Fullarton Road,
Highgate SA 5063
Telephone (08) 8271 3888
Below: Eric Scheer, Resthaven Murray Bridge.
Community Services
Resthaven Community
Respite Services
31/12 Township Road, Marion SA 5043
6-8 Township Road, Marion SA 5043
36 Sussex Terrace, Westbourne Park SA 5041
Truro Avenue, Kingswood SA 5062
Telephone (08) 8358 3173
Resthaven Limestone Coast
Community Services
17 Gordon Street, Naracoorte SA 5271
Unit 913 Pavy Drive, Naracoorte SA 5271
1/6 Davenport Street, Millicent SA 5280
Telephone (08) 8762 4389
Resthaven Marion Community Services
43 Finniss Street, Marion SA 5043
Telephone (08) 8296 4042
Resthaven Murray Bridge, Hills
& Fleurieu Community Services
88 Adelaide Road, Murray Bridge SA 5253
50 North Terrace, Port Elliot SA 5212
3/4 Donald Street, Strathalbyn SA 5255
Telephone (08) 8531 2989
Resthaven Northern
Community Services
16 Gillingham Rd, Elizabeth SA 5112
Telephone (08) 8252 6811
Resthaven Onkaparinga
Community Services
Suite 103 Commonwealth House,
Beach Rd, Noarlunga Centre SA 5168
Telephone (08) 8326 3444
Resthaven Paradise & Eastern
Community Services
61 Silkes Rd, Paradise SA 5075
111 Hampstead Rd, Manningham SA 5086
Telephone (08) 8337 4371
Resthaven Riverland
Community Services
60 East Tce, Loxton SA 5333
Telephone (08) 8584 5866
Resthaven Western
Community Services
96 Woodville Road, Woodville SA 5011
111 Regency Rd, Croydon Park SA 5008
Telephone (08) 8345 0577
Email community@resthaven.asn.au
Phone 1300 13 66 33
Residential Services
Resthaven Bellevue Heights
47 Eve Road, Bellevue Heights SA 5050
Telephone (08) 8278 8588
Resthaven Craigmore
200 Adams Road, Craigmore SA 5114
Telephone (08) 8254 4008
Resthaven Leabrook
336 Kensington Road, Leabrook SA 5068
Telephone (08) 8332 4333
Resthaven Malvern
43 Marlborough Street, Malvern SA 5061
Telephone (08) 8272 0222
Resthaven Marion
10 Township Road, Marion SA 5043
Telephone (08) 8296 7555
Resthaven Mitcham
48 Smith-Dorrien Street, Mitcham SA 5062
Telephone (08) 8271 0639
Resthaven Mount Gambier
24 Elizabeth Street, Mount Gambier SA 5290
Telephone (08) 8723 0911
Resthaven Murray Bridge
53 Swanport Road, Murray Bridge SA 5253
Telephone (08) 8532 1969
Resthaven Paradise
61 Silkes Road, Paradise SA 5075
Telephone (08) 8336 5444
Resthaven Port Elliot
3 Frederik Street, Port Elliot SA 5212
Telephone (08) 8554 2000
Resthaven Westbourne Park
30 Sussex Terrace, Westbourne Park SA 5041
Telephone (08) 8271 3300
Future Location:
Resthaven Aberfoyle Park
Expected completion 2018
Email accommodation@resthaven.asn.au
Further Information
Further information about Resthaven’s services,
including pricing and key features for residential
accommodation, is available on request by
telephoning 8373 0211
or visiting:
www.resthaven.asn.au
www.myagedcare.gov.au
22

Resthaven Services
Elizabeth
Craigmore
Loxton
Adelaide
Mount Barker
Murray Bridge
Strathalbyn
Port
Elliot
Woodville
Croydon Park
Manningham
Paradise
Naracoorte
Head Office
City of
Adelaide
Malvern
Leabrook
Millicent
Mount
Gambier
Westbourne
Park
Marion
Mitcham
Bellevue Heights
Multiple services
Residential Services only
Community Services only
Onkaparinga
(Noarlunga Centre)
Below (from left): Occupational Therapist, Ros Wren, leads a Tai Chi class at Resthaven Northern Community Services; Resthaven Onkaparinga Community Services
client, Margaret Tweedie, and Denis Connell (Home Support Worker); The Millicent Exercise Class in action at Resthaven Limestone Coast Community Services.
23