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ANNUAL REPORT<br />

2014 -15


Resthaven Incorporated<br />

Overview<br />

Established in 1935 as a Home Mission of<br />

the Methodist Church, Resthaven today is an<br />

aged care community service associated with<br />

the Uniting Church in Australia.<br />

Every day, Resthaven shares the lives,<br />

aspirations, experience and wisdom of more<br />

than 9,000 older people and their carers,<br />

supporting them to remain independent for<br />

as long as possible. Services are provided<br />

throughout metropolitan Adelaide, the<br />

Adelaide Hills, Murraylands, Riverland,<br />

Fleurieu Peninsula and the Limestone Coast<br />

of South Australia.<br />

Resthaven’s high quality, responsive services<br />

are tailored to individual needs. Services<br />

extend from basic support to very high care at<br />

home, to 24 hours a day, seven days a week,<br />

residential aged care at eleven locations, as<br />

well as respite for carers.<br />

Around 130 people live independently in<br />

Resthaven retirement units or apartments.<br />

Flexible home care and community support<br />

options assist more than 8,000 older people<br />

to live independently at home and maintain<br />

their social connections. These include<br />

social support groups, health and wellbeing<br />

programs, professional nursing and allied<br />

health services, in-home support and clinical<br />

care, veteran-specific services and assistance<br />

with care and housing. Planned residential<br />

and community respite for carers is available.<br />

Funding<br />

As a charitable, public benevolent institution,<br />

Resthaven is separately incorporated and<br />

financially independent of the Uniting<br />

Church. Resthaven is recognised as a<br />

deductible gift recipient by the Australian<br />

Tax Office.<br />

Resthaven receives subsidies from<br />

governments, grants, client contributions<br />

and income from investments, which cover<br />

operational expenses and fund capital works.<br />

Bequests, donations and fundraising activities<br />

assist in maintaining the level of care and<br />

services provided.<br />

Respecting Diversity<br />

Resthaven recognises and embraces the<br />

diversity of the Australian community, which<br />

is reflected in Resthaven’s residents, clients,<br />

employees and volunteers. We strive for<br />

excellence in our work with individuals, value<br />

inclusion, unity and tolerance, and respect the<br />

dignity of each person.<br />

We expect that all staff, volunteers, residents,<br />

clients, their families and carers embrace<br />

these values, and treat each other with<br />

mutual respect and understanding, paying<br />

due regard to each person’s country of birth,<br />

language, culture and beliefs.<br />

Our workforce of more than 2,000 employees<br />

is supported by around 450 volunteers.<br />

Contents<br />

President’s Message____ 3<br />

Resthaven Board______ 4<br />

The Year in Review_____ 5<br />

Financial Performance _ 20<br />

Financial Summary_____21<br />

Services Directory _____22<br />

80<br />

RESTHAVEN<br />

YEARS<br />

1935 - 2015<br />

Front cover photos (from left):<br />

Ann Leigh, Resthaven Port Elliot; Aynsley<br />

Rowe, Resthaven Leabrook; Mary Drake and<br />

Tilly Brand (Registered Nurse), Resthaven<br />

Craigmore.<br />

Below: Bert Brittain and John Phelps,<br />

Resthaven Port Elliot.<br />

2


President’s Message<br />

On behalf of the Resthaven Board, I am honoured to present the 2014/15 Annual Report.<br />

Eighty years ago, in a coastal<br />

suburb south of Adelaide,<br />

Resthaven opened its doors for the<br />

first time in an act of Christian love<br />

and service.<br />

Kintore, the former ministers<br />

training college in Brighton,<br />

answered the prayer of the<br />

Methodist Church in South<br />

Australia and was established<br />

as an ‘Old Folks Home’.<br />

Times have changed, and so has<br />

the language we use. There is no<br />

Methodist Church; we no longer<br />

talk about Old Folks Homes; and we<br />

know that it’s not just mothers and<br />

fathers who need support in their<br />

older years.<br />

But that desire to bring comfort and<br />

happiness to older people which so<br />

occupied the minds of Resthaven’s<br />

founders is a recurring theme in the<br />

organisation’s history.<br />

That’s why, eighty years on,<br />

Resthaven continues to provide<br />

outstanding care and support<br />

to older people and their carers<br />

throughout metropolitan Adelaide,<br />

the Murraylands, Riverland,<br />

Limestone Coast and most recently,<br />

the Fleurieu peninsula.<br />

The current Resthaven Board is<br />

committed to planning for the future.<br />

On behalf of the Board, I pay tribute<br />

to members of previous Resthaven<br />

Boards who had the courage and<br />

conviction to plan for and realise<br />

the potential that has become a<br />

reality, constantly identifying and<br />

responding to need, not only in<br />

Adelaide, but also in country areas.<br />

At the same time, upgrading<br />

infrastructure, renovating and<br />

refurbishing old buildings which<br />

have served their purpose, and<br />

replacing them with new facilities<br />

where necessary continues in a<br />

planned and considered manner.<br />

All this is being done prudently in<br />

a highly challenging environment,<br />

politically and financially.<br />

I pay tribute to the staff, especially<br />

Richard Hearn, and the Executive<br />

team.<br />

Eighty years ago Resthaven started a<br />

tradition of providing quality care to<br />

older people in South Australia.<br />

That proud tradition lives on.<br />

My hope and prayer are that<br />

Resthaven will carry on that tradition<br />

in other locations and continue to<br />

honour the act<br />

of Christian<br />

love and service<br />

which were its<br />

foundation.<br />

Mark Porter<br />

President,<br />

Resthaven Board<br />

Above: The opening of the first ‘Rest Haven’ at<br />

Wattle Avenue, Brighton, 11 May 1935.<br />

Left: The opening and dedication of the newest<br />

Resthaven at Port Elliot, on 14 May 2015.<br />

L-R: Mark Porter (President, Resthaven Board),<br />

David Norton (Executive Manager, Finance and<br />

Corporate Services), Dr Deidre Palmer (Moderator of<br />

the Uniting Church in South Australia), Pamela Alde<br />

(Manager, Residential Care Services, Resthaven Port<br />

Elliot), Tina Emery (Executive Manager, Residential<br />

Services), and Richard Hearn (Chief Executive<br />

Officer) pictured in the site Chapel space.<br />

3


Resthaven Board<br />

Board Executive<br />

PRESIDENT<br />

Mr Mark Porter<br />

MEdSt, BA (Hons), BEd,<br />

Grad DipT, MACE, MAICD<br />

• Board Member since 2005<br />

• Member, Board Executive<br />

• Member, Board Finance and<br />

Audit Committee<br />

• Member, Board Governance Committee<br />

• Member, Board Property Committee<br />

• Headmaster, Woodcroft College<br />

• Parishioner, St John’s Anglican Church<br />

Former:<br />

• Board Member, State and National Independent<br />

School Associations<br />

DEPUTY PRESIDENT<br />

Mrs Lee Sando<br />

Registered Nurse,<br />

Certificate in Gerontology<br />

• Board Member since 2001<br />

• Member, Board Executive<br />

• Chair, Board Governance<br />

Committee<br />

• Member, Board Property Committee<br />

• Member, Malvern Uniting Church<br />

Former:<br />

• Aged care consultant with 25 years experience in<br />

senior management positions<br />

• Past President, Australian Nursing Homes and<br />

Extended Care Association<br />

TREASURER<br />

Mr Geoff Tully<br />

Fellow, Institute of Chartered<br />

Accountants (FCA)<br />

• Board Member since 2012<br />

• Member, Board Executive<br />

• Chair, Board Finance and<br />

Audit Committee<br />

• Member, Board Property Committee<br />

• Member, Malvern Uniting Church<br />

Former:<br />

• Partner, Price Waterhouse (retired)<br />

Board Members<br />

Mrs Suzanne Fuller<br />

Registered Nurse,<br />

Certificate in Gerontology<br />

• Board Member since 2010<br />

• Member, Board Governance<br />

Committee<br />

• Member, Anglican Church<br />

Former:<br />

• Aged care consultant with 23 years experience<br />

• Director of Care, Hahndorf Aged Care Facility<br />

• Commonwealth Nursing Officer<br />

• Chair, ACA SA Care Management Executive<br />

Mr Ben Sarre<br />

GAICD, BA (Hons), Grad Dip.<br />

Proj. Mgt.<br />

• Board Member since 2011<br />

• Chair, Board Property<br />

Committee<br />

• Executive Director,<br />

Habitat for Humanity SA<br />

• Member, Seeds Uniting Church, Aberfoyle Park<br />

Former:<br />

• Member, Pilgrim School Board<br />

• Member, Resources Board, Uniting Church SA<br />

Mr Greg Arthur<br />

LLB, MAICD, CTA<br />

• Board Member since 2011<br />

• Member, Finance and<br />

Audit Committee<br />

• Partner, Mellor Olsson<br />

Lawyers<br />

• Board Member, Foundation<br />

Barossa<br />

• Member and Former Chairperson,<br />

Taxation Institute of Australia (SA Div.)<br />

• Member, Law Society<br />

Professor Renuka<br />

Visvanathan<br />

PhD, FANZSGM, FRACP, Grad<br />

Cert Ed (Higher Education),<br />

MBBS, ATCL (Pianoforte)<br />

• Board Member since 2011<br />

• Specialist Geriatrician<br />

• Director, Aged and Extended<br />

Care Services,<br />

The Queen Elizabeth Hospital<br />

• Central Adelaide Local Health Network<br />

• Director, Adelaide Geriatrics Training and<br />

Research with Aged Care (G-TRAC) Centre,<br />

School of Medicine, University of Adelaide,<br />

Subcommittee on Healthy Ageing,<br />

• Economic Development Board Committee<br />

Member, Australasian Association of Gerontology<br />

(AAG) - South Australian Branch Committee<br />

Member,<br />

• Policy and Planning Committee, Australian and<br />

New Zealand Society for Geriatric Medicine<br />

(ANZSGM)<br />

• External Advisory Board Member, Multinational<br />

European SPRINTT Trial.<br />

Mrs Barbara Sibley<br />

MAICD<br />

• Board Member since 2012<br />

• Member, Board Finance<br />

and Audit Committee<br />

• State Director, Morgans<br />

Financial Limited Stockbrokers<br />

• Director, AAM Adelaide Pty Ltd<br />

• Member, Brougham Place Uniting Church<br />

• Friend of the Adelaide Symphony Orchestra<br />

• Consultant to the Sukula Na Bari School.<br />

Corporate Governance<br />

An aged care community service associated with<br />

the Uniting Church in Australia, Resthaven is a<br />

separately incorporated Public Benevolent Institution<br />

that operates within the scope of the Associations<br />

Incorporations Act. The Resthaven Board reports<br />

annually to the Uniting Church and is responsible<br />

for good corporate governance, focusing on<br />

organisational purpose, setting and monitoring<br />

strategic direction, operational and financial<br />

performance and Board governance policies. The<br />

Board is the legal authority of the organisation and is<br />

committed to acting responsibly, ethically and with the<br />

highest standards of integrity and accountability.<br />

Rev Dr Graham Vawser<br />

BA, BD, DipLS, MTh, PhD<br />

• Board Member since 2014<br />

• Member, Board Property<br />

Committee<br />

• Member, Brighton Uniting<br />

Church<br />

• Governor, Parkin Trust and<br />

Parkin Mission<br />

Former:<br />

• Moderator, Uniting Church Synod of SA<br />

• Chairperson, Uniting Church Presbytery of SA<br />

• Congregation Minister, Brighton Uniting Church,<br />

• Minister of the Word, Brighton Uniting Church<br />

• Prince Alfred College Council<br />

• Chairperson, Presbytery of Mount Lofty.<br />

Board members are trustees representing the interests<br />

of the organisation’s stakeholders, both constitutional<br />

and moral, entrusted to ensure sound management<br />

and to achieve the objects of Resthaven.<br />

Operations and revenue generated are solely focused<br />

on Resthaven‘s purpose.<br />

Board membership is by invitation, with a majority to<br />

be members of the Uniting Church. The Board may<br />

co-opt non-Board members to the Board Committees:<br />

Property, Governance, Finance and Audit.<br />

4


The Year in Review<br />

In our 80 th anniversary year, we<br />

celebrate our very proud history<br />

of working with older people and<br />

their carers.<br />

We genuinely seek to contribute to<br />

their quality of life, acknowledging<br />

each individual’s particular<br />

circumstances.<br />

Strategic Plan Review<br />

During the year, Resthaven’s Board<br />

prepared the review of our five year<br />

Strategic Plan. Each year, the Board<br />

reviews the existing plan, with the<br />

five year milestone being a wholesale<br />

review. This work included reflection<br />

and discussion on our purpose<br />

and values, and consideration of<br />

information and perspectives from a<br />

variety of internal and external sources.<br />

The outcome of this review, the<br />

2015-2020 Strategic Plan, is effective<br />

from the new financial year.<br />

Above: The Executive Team (L-R), Des Itsines (Executive Manager, People, Culture and Risk), David Norton<br />

(Executive Manager, Finance and Corporate Services), Tina Emery (Executive Manager, Residential Services),<br />

Sue McKechnie (Executive Manager, Community Services), Richard Hearn (Chief Executive Officer), and<br />

Wendy Morey (Executive Manager, Workforce Development and Governance).<br />

The Strategic Plan 2015-2020 sets<br />

parameters for the direction of the<br />

organisation:<br />

Statement of Purpose<br />

Working together: outstanding care<br />

and support for older people and their<br />

carers.<br />

Our Values:<br />

• Trust<br />

• Dignity<br />

• Choice<br />

Strategic Key Areas<br />

The Services<br />

• Quality of life outcomes for<br />

consumers<br />

• Commitment to service quality<br />

The Workforce<br />

• A capable workforce<br />

The Future<br />

• Good corporate governance<br />

• Planned and considered growth<br />

• Focused research and innovation<br />

• Corporate leadership in the<br />

community.<br />

These areas remain dynamic.<br />

Resthaven is a richly diverse South<br />

Australian community founded on<br />

the principles of inclusion and unity,<br />

embracing and respecting each person’s<br />

beliefs, culture, language, background,<br />

lifestyle, life experience and values.<br />

Aged Care Reforms<br />

From 1 July 2014, significant reforms<br />

were implemented in the aged care<br />

sector, impacting both residential and<br />

home care services. With further changes<br />

effective from 1 July 2015, we spent<br />

much of the past 12 months adjusting to<br />

the government reforms.<br />

The overall intent is to improve the<br />

outcomes and control over the services<br />

that people choose. These include:<br />

• Greater access and choice for people<br />

and their carers,<br />

• Increased cost sharing for those<br />

individuals with the capacity to pay,<br />

• Simplification of the service system.<br />

A key element of the Government’s<br />

reforms is to extend competition in the<br />

sector.<br />

This approach acknowledges, and<br />

must carefully address, any service<br />

gaps or access to services for<br />

particular individuals.<br />

Concurrently, consolidation of the<br />

sector is occurring due to acquisitions<br />

and corporatisation. We have already<br />

seen significant movement in this<br />

regard, especially in large, privately<br />

owned, listed groups, with a number<br />

of family owned services sold.<br />

Church and community charitable<br />

groups continue to be key service<br />

providers in South Australia,<br />

pre-eminent in rural, regional and<br />

remote areas. It will be interesting to<br />

observe whether the reforms impact<br />

further on the nature of service<br />

providers in this state, and nationally.<br />

A balanced and simplified system is<br />

vitally important to ensure improved<br />

outcomes for older people. We<br />

believe a reform priority should be<br />

to ensure that Home Care Packages<br />

are available to more people living<br />

at home, at the level required. This<br />

would minimise premature entry<br />

into residential services, caused by<br />

government supply restrictions.<br />

5


The Year in Review<br />

6<br />

Quality<br />

Sustaining quality of life is at the heart<br />

of people’s choices – the priority is to<br />

work with each individual to maintain<br />

the best possible lifestyle for them.<br />

We offer a wide range of services and<br />

accommodation choices.<br />

The Resthaven Board gives significant<br />

attention to quality through its<br />

governance framework and monitors<br />

consumer and stakeholder feedback.<br />

The perspectives of the individuals,<br />

representatives and stakeholders<br />

engaging with our services are just as<br />

important as the accountability and<br />

regulatory reviews that are part of the<br />

federally funded aged care system.<br />

Regular review provides opportunity<br />

to reflect on the evidence base of<br />

Resthaven’s policy and procedure.<br />

Throughout the year, the Board<br />

considers various aspects of the<br />

organisation. It engages with managers<br />

who are directly involved in service<br />

provision and receives comprehensive<br />

reports of key performance indicators. If<br />

there are any significant concerns, they<br />

are brought to the Board’s attention and<br />

an effective and appropriate response<br />

is made.<br />

Residents, clients, families and friends<br />

are actively encouraged to provide<br />

feedback via brochures, focus groups,<br />

surveys and general comments to staff.<br />

Each service also responds to specific<br />

matters raised, in an endeavour to<br />

continuously improve and align services<br />

to an individual’s need. Improvements<br />

were also prompted by action requests<br />

and feedback.<br />

The quality of our services is an ongoing<br />

focus, and we actively respond to<br />

an individual’s need and expected<br />

level of quality. Board members also<br />

interact with service consumers and<br />

staff, providing opportunity for direct<br />

feedback and discussion.<br />

Resthaven’s involvement in the South<br />

Australian Innovation Hub over the<br />

past 12 months is another aspect of<br />

our commitment to quality services.<br />

Through it, we seek to learn and share<br />

opportunities for ongoing improvement<br />

in the services offered and, in a broader<br />

sense, reflect on opportunities to<br />

more effectively work with individuals,<br />

supporting them to achieve a quality of<br />

life that is meaningful to them.<br />

Development Projects<br />

Resthaven proactively plans for and<br />

responds to increasing demand for<br />

aged care services, particularly in<br />

priority needs areas, as identified by<br />

government planning ratios.<br />

A major program of redevelopment<br />

and refurbishment was completed at<br />

Resthaven Leabrook. This included<br />

the redesign and refurbishment of<br />

residential areas, as well as building<br />

eight new independent retirement<br />

living apartments at the site.<br />

Another finalised major capital<br />

project was the new residential site<br />

at Port Elliot, along with an adjacent<br />

Community Services centre and four<br />

retirement units. The state of the art,<br />

92 place residential facility was formally<br />

opened and dedicated on Thursday 14<br />

May 2015. The open day was attended<br />

by more than 500 interested people.<br />

The site also achieved commencing<br />

service accreditation status.<br />

A new office location for Resthaven<br />

Western Community Services was<br />

refurbished at Woodville. Staff and<br />

services transferred to the new location<br />

in August 2014.<br />

An upgrade to sections of Resthaven<br />

Westbourne Park was completed in<br />

June 2015, and a new refurbishment<br />

program was planned for Resthaven<br />

Malvern, to begin in August 2015.<br />

The land purchased adjacent to<br />

Resthaven Marion in 2013 was cleared<br />

of all derelict buildings, with a view to<br />

future use and a garden extension.<br />

Upgrades to vacant independent<br />

retirement living units at Resthaven<br />

Bellevue Heights continued.<br />

Building work on a new Head Office at<br />

Bartley Crescent, Wayville, commenced<br />

in August 2014. Completion is due in<br />

September 2015.<br />

Resthaven residential services received<br />

approval from the Department of<br />

Social Services for 100 new residential<br />

places to develop an additional<br />

residential service on land at Aberfoyle<br />

Park. Planning has commenced.<br />

In addition, extra residential places<br />

were received through the Aged Care<br />

Approval Rounds (ACAR) for Resthaven<br />

Mount Gambier, to allow for growth at<br />

this important regional service.<br />

Below: The opening of the Resthaven Leabrook redevelopment (L-R), David Parkin (Mayor, City of Burnside),<br />

John Kennett (Kennett Builders), Vicki Chapman (Deputy Leader, State Opposition), Dr Deidre Palmer<br />

(Uniting Church Moderator in South Australia), Richard Hearn (Chief Executive Officer), and David Norton<br />

(Executive Manager, Finance and Corporate Services).


The Year in Review<br />

Corporate Responsibility<br />

As a not for profit, public benevolent<br />

institution, Resthaven adds value to<br />

the South Australian community in a<br />

variety of ways.<br />

Resthaven proactively champions<br />

the value of older people through an<br />

ongoing positive images campaign,<br />

building brand awareness and<br />

consumer confidence. This year, 187<br />

items regarding Resthaven appeared in<br />

various media, most due to proactively<br />

promoted positive stories. Traffic to<br />

Resthaven’s website and social media<br />

channels increased significantly in<br />

tandem.<br />

Sponsorships<br />

Resthaven sponsors research in ageing<br />

related areas such as dementia, and is<br />

involved with tertiary institutions in a<br />

variety of research projects.<br />

In recognition of our 80 th Anniversary,<br />

a number of significant scholarships<br />

and research projects were funded.<br />

Above: Domenica (seated) and Mary Cambareri enjoy a stroll through the gardens at the new Resthaven<br />

Western Community Services offices at 96 Woodville Road, Woodville.<br />

To assist in strengthening the future<br />

aged care workforce, the Resthaven<br />

Board offers a range of scholarships<br />

to students from all three South<br />

Australian universities. This extends the<br />

program that commenced in 2010, in<br />

recognition of our 75th anniversary.<br />

The scholarships are available on<br />

a competitive basis in the fields of<br />

nursing, physiotherapy, occupational<br />

therapy, aged care management,<br />

chronic conditions management and<br />

oral health.<br />

In January 2015, the recipient of<br />

the $150,000 Alzheimer’s Australia<br />

Research Foundation Scholarship,<br />

sponsored by Resthaven, was<br />

announced. It was awarded to Dr<br />

Lyn Phillipson, from the University of<br />

Right (L-R): Dr Lyn Phillipson (scholarship recipient),<br />

RIchard Hearn (Chief Executive Officer) and Wendy<br />

Morey (Executive Manager, Workforce Development<br />

and Governance) with the Alzheimer’s Australia<br />

Research Foundation Award certificates.<br />

Wollongong, for research into uptake<br />

of respite services in the community by<br />

people with dementia.<br />

We recently commissioned the<br />

Australian Workplace Innovation and<br />

Social Research Centre (AWISRC) to<br />

undertake workforce related research<br />

on our behalf.<br />

7


The Year in Review<br />

Above: Norma Skinner, Antonia Scungio and Jean Rees, of Resthaven Mount Gambier.<br />

TRACS Project<br />

Early 2015 marked the completion of<br />

the Teaching and Research in Aged<br />

Care Services (TRACS) project, funded<br />

by the Department of Social Services<br />

(previously the Department of Health<br />

and Ageing).<br />

Resthaven’s Framework for Teaching<br />

and Research is embedded in the new<br />

2015-2020 Strategic Plan, directing<br />

future activities related to the future<br />

and existing workforce, leadership<br />

excellence and research.<br />

Medication Management<br />

Resthaven residential services<br />

partnered with Monash University and<br />

Alzheimer’s Australia via a Dementia<br />

Research Grant to review and improve<br />

medicine use in aged care facilities.<br />

The research investigated the<br />

association between medicine use and<br />

clinical characteristics in residents with<br />

and without dementia. The project<br />

aims to raise awareness of issues<br />

around under-recognition and under<br />

treatment of pain.<br />

Six residential sites participated in<br />

the project, with data collected from<br />

more than 300 residents. Further<br />

investigation of collected data is being<br />

completed to identify opportunities to<br />

improve resident health and quality of<br />

life relating to medicine use.<br />

Multicultural Workforce Initiative<br />

To support and strengthen Resthaven’s<br />

multicultural workforce to provide<br />

culturally appropriate and high quality<br />

care, Resthaven collaborated with<br />

Anglicare and Flinders University<br />

to commence development of a<br />

‘Multicultural Workforce Development<br />

Model.’ Funded by the Australian<br />

Government Department of Social<br />

Services, and led by Flinders University,<br />

the project will run from 2015-2017 at<br />

Resthaven Leabrook and Resthaven<br />

Murray Bridge.<br />

Better Practice (EBPAC)<br />

Resthaven was the lead organisation<br />

for the ‘Encouraging Better Practice<br />

in Aged Care’ (EBPAC) initiative,<br />

Clinical Mentoring: from Evidence Base<br />

to Outcomes for Older People project,<br />

funded by the Australian Government<br />

Department of Social Services.<br />

The project provided opportunity<br />

to review the organisation’s pain<br />

assessment tools, increase staff<br />

understanding and knowledge of<br />

pain in older people, and improve<br />

assessment skills and related processes<br />

via mentoring.<br />

Aligned to the project, the booklet<br />

Managing your pain - A guide for<br />

you and your family was developed<br />

for residents and clients receiving<br />

Resthaven services, providing<br />

information and helpful tips to assist<br />

them to better manage their pain.<br />

Thanks for a friendly<br />

and versatile service.<br />

Relative<br />

Below (L-R): Leanne Lawrence, Rebecca Martin,<br />

Helen McMahon, Marie Burns, Jenni Benson and<br />

Lesley Habel at the launch of the ‘Encouraging<br />

Better Practice in Aged Care’ (EBPAC) initiative,<br />

‘Clinical Mentoring: from Evidence Base to<br />

Outcomes for Older People’ project.<br />

8


The Year in Review<br />

Community Services<br />

From 1 July 2015, the newly defined<br />

Commonwealth Home Support<br />

Program (CHSP), consolidates and<br />

streamlines Home and Community<br />

Care, respite in the community, the<br />

Assistance with Care and Housing for<br />

the Aged (ACHA), and Day Therapy<br />

Services programs.<br />

People seeking access to services will,<br />

for the first time, need to contact My<br />

Aged Care via their website:<br />

www.myagedcare.gov.au.<br />

These changes reflect the decision<br />

by most states to accept the Federal<br />

Government as the manager and<br />

funder of services for aged persons,<br />

defined as 65 years plus. People under<br />

this age, and in need of support, are<br />

provided for under the state-managed<br />

disability service program.<br />

All Home Care Package clients were<br />

required to transition to a Consumer<br />

Directed Care (CDC) approach by 1 July<br />

2015. We managed this outcome very<br />

well, as we have been transitioning<br />

towards this approach for several years.<br />

It repositions the control of the service<br />

to each individual, and their choice as<br />

to how Resthaven staff can work with<br />

them to sustain their quality of life.<br />

Above: Resthaven Riverland Community Services client, Eddie Herbst, enjoys a visit to Monarto Zoo - chosen<br />

as an outing as part of his Home Care Package.<br />

The process also involved the<br />

introduction of individual budgets, and<br />

significant changes to our business<br />

systems. This included the introduction<br />

of a means test for part pensioners<br />

and non pensioners. All this has meant<br />

changes for clients, which has been<br />

challenging for some.<br />

Resthaven has managed the transition<br />

of more than 700 care packages to<br />

CDC. This is a very good outcome, and<br />

we thank all staff and clients for their<br />

perseverance.<br />

Highlights<br />

Resthaven Community Services<br />

are fully accredited to March 2016.<br />

Resthaven’s integrated service model<br />

promoted wellbeing, independence<br />

and autonomy for clients to remain<br />

positively engaged with their life,<br />

aspirations and social contacts.<br />

• Every week, approximately 8,400<br />

hours of direct services were<br />

provided in the community.<br />

During the year, 7,900 older people<br />

received Resthaven Community<br />

Services; an increase of 4%.<br />

• Approximately 20% of community<br />

clients were from culturally diverse<br />

or Aboriginal or Torres Strait<br />

Islander backgrounds.<br />

• Our services grew following<br />

successful funding outcomes in<br />

the 2014 Aged Care Approvals<br />

Round, with a further 67 Home<br />

Care Packages awarded. They<br />

commenced from January 2015.<br />

• New permanent offices for<br />

Resthaven Western Community<br />

Services at Woodville were<br />

formally opened on 19 June, 2015.<br />

Regional Assessment Service<br />

In April 2015, Resthaven was appointed<br />

as one of 13 national Regional<br />

Assessment Service (RAS) providers.<br />

The Resthaven RAS will work with the<br />

Government and My Aged Care in<br />

assessing individuals for eligibility to<br />

CHSP services.<br />

This aspect of Resthaven’s operations<br />

is maintained separately to our other<br />

service elements, noting its unique<br />

relationship with My Aged Care.<br />

Staff are always<br />

helpful with any matter<br />

enquired about.<br />

Relative<br />

9


The Year in Review<br />

Environmental Responsibility<br />

Resthaven was committed to fulfilling<br />

its statutory responsibilities and<br />

ensuring that all operations comply<br />

with or exceed statutory requirements.<br />

The management of business practices,<br />

such as building management and<br />

development, and waste management<br />

policies, gave consideration to<br />

environmental impact and cost<br />

effective, viable strategies to respond<br />

to areas of identified impact.<br />

Above: The Community Services Management Team (seated L-R): Managers, Community Services, Cathy<br />

Fulton (Community Respite Services), Cecelia Oxborrow (Murray Bridge, Hills and Fleurieu), and Sandy<br />

Smith (Riverland), with Senior Manager, Community Services, Marilyn O’Connor. Standing (L-R), Managers,<br />

Community Services, Elizabeth Southall (Limestone Coast), Grant Edwards (Paradise and Eastern), Franco<br />

Parenti (Western), Jillian Schutz (Northern), Manule Harpas (Onkaparinga), and Deb McDonald (Marion).<br />

Environmentally friendly practices<br />

include use of solar panels, reticulated<br />

water for gardens, and energy efficient<br />

light globes.<br />

Below: Jo Posa of Resthaven Malvern, with Peter<br />

Jenkin (Nurse Practitioner, Palliative Care).<br />

RESTHAVEN COMMUNITY SERVICES CLIENTS AS AT 30 JUNE 2015<br />

Resthaven Community Respite Services 723<br />

Resthaven Limestone Coast Community Services 536<br />

Resthaven Marion Community Services 1,523<br />

Resthaven Murray Bridge, Hills & Fleurieu Community Services 494<br />

Resthaven Northern Community Services 1,367<br />

Resthaven Onkaparinga Community Services 662<br />

Resthaven Paradise & Eastern Community Services 1,459<br />

Resthaven Riverland Community Services 152<br />

Resthaven Western Community Services 486<br />

Auspiced Contracts 500<br />

TOTAL 7,902<br />

Palliative Care<br />

Resthaven Nurse Practitioner, Palliative<br />

Care, Peter Jenkin, supports all<br />

residential sites, including regional<br />

sites at Mount Gambier, Murray Bridge<br />

and Port Elliot, as well as several<br />

community services sites.<br />

Services first class –<br />

very happy. Could<br />

not ask for better.<br />

Client<br />

10<br />

Left: Resthaven Murray Bridge, Hills and Fleurieu<br />

Community Services Home Support Worker, Bernie<br />

Gates, client, Mollie Stasinowsky, and volunteer,<br />

Carolynn Sellick, on a bus trip to Monarto Zoo.


The Year in Review<br />

Age Profile<br />

Across Resthaven, the age of residents<br />

and clients ranged from 60 to 105<br />

years. The overall average age was 86.5<br />

years.<br />

The average age of community clients<br />

was 78 years (83 years for those<br />

receiving in-home support).<br />

People aged 100 years and older<br />

represent the fastest growing<br />

demographic in Australia. Resthaven<br />

centenarians receive a congratulatory<br />

message from the Board President.<br />

Many feature in newsletter articles and<br />

the media.<br />

An Office of the Ageing grant for a<br />

‘Celebrating Centenarians’ project is<br />

underway in conjunction with UniSA.<br />

Above: Former Resthaven Matron, then volunteer,<br />

now Leabrook resident, Dorothy Wilson, celebrated<br />

her 100 th birthday in April 2015.<br />

Residential Services<br />

Resthaven offers high quality residential<br />

aged care at eleven sites.<br />

On 1 July 2014, significant changes to<br />

residential services occurred. The key<br />

impact of the government reforms<br />

included the removal of the distinction<br />

between high and low care as well as the<br />

introduction of room pricing and changed<br />

financial charges for residents. A great<br />

deal of work occurred in planning for the<br />

transition in a positive way, including<br />

adjustments to administration processes.<br />

A name change to ‘Accommodation<br />

Enquiries’ was part of the restructure.<br />

Overall, the changes were managed well.<br />

We are monitoring their impact on the<br />

different regions within which we provide<br />

residential services.<br />

CENTENARIANS AS AT 30 JUNE 2015<br />

Name Site Age<br />

Reginald (Reg) Campbell Resthaven Bellevue Heights 100<br />

May James Resthaven Marion Community Services 100<br />

Ina Malcolm Resthaven Murray Bridge 100<br />

Mavis Moore Resthaven Leabrook 100<br />

Dorothy (Wash) Rymill Resthaven Leabrook 100<br />

Victor Patrick Resthaven Leabrook 100<br />

Elizabeth Phillips Resthaven Malvern 100<br />

Elsie Reynolds Resthaven Mitcham 100<br />

Dorothy Wilson Resthaven Leabrook 100<br />

Alan Chilman Resthaven Marion Community Services 101<br />

Doris Hicks Resthaven Westbourne Park 101<br />

Doris Mensforth Resthaven Marion 101<br />

Olga Stone Resthaven Mitcham 101<br />

Jantina (Tina) Kuipers Resthaven Paradise 102<br />

Eugenie Muller Resthaven Murray Bridge 102<br />

Beatrice Powell Resthaven Westbourne Park 102<br />

Clara Symons Resthaven Mitcham 102<br />

Rosie Penn Resthaven Marion 103<br />

Eileen Amber Resthaven Westbourne Park 104<br />

Edith Donovan Resthaven Bellevue Heights 105<br />

Elma (Peg) Lewis Resthaven Leabrook 105<br />

Consumers have adapted to the<br />

change, and access appears to have<br />

been maintained across the diversity of<br />

individuals with need. This aspect requires<br />

close monitoring.<br />

Highlights<br />

• Ten Resthaven residential sites<br />

successfully achieved five years<br />

accreditation from the Australian<br />

Aged Care Quality Agency during<br />

late 2014 and early 2015. The five<br />

year accreditation is a direct result<br />

of involvement in the SA Innovation<br />

Hub.<br />

• Throughout the year, 325 older<br />

people moved into permanent<br />

residential care, along with 369<br />

respite residents. Approximately<br />

47% of residents had financial<br />

disadvantage, a much higher<br />

percentage than the district targets<br />

prescribed.<br />

The aged care reforms will result in<br />

further important changes in the service<br />

environment over the next three to<br />

five years. Accordingly, Resthaven’s<br />

business systems constantly undergo<br />

review and upgrading. The Information<br />

Communication Technology (ICT)<br />

Department successfully managed a wide<br />

range of ICT services to support residents,<br />

clients, staff and volunteers across<br />

Resthaven.<br />

11


The Year in Review<br />

Above: The Residential Services Management Team (seated L-R): Sue Springbett, Manager, ACFI and<br />

Accommodation; Merilyn Paris, Relieving Manager, Residential Care Services; Wendy Martin, Manager,<br />

Residential Care Services (Bellevue Heights), Jane Abbot, Relieving Manager, Residential Care Services.<br />

Standing (L-R): Darren Pike and Jenny Whitting, Senior Managers, Residential Services, with Managers,<br />

Residential Care Services, Lisa Sutcliffe (Mount Gambier), Pamela Alde (Port Elliot), Belle Kerr (Paradise),<br />

Heather Kerby-Eaton (Leabrook), Mandy Hutchinson, (Mitcham), Kerri-Anne Barnes (Craigmore) and Anthea<br />

Tyler (Marion). Absent: Terry Kirkwood (Malvern), Marian Greenshields (Westbourne Park) and Barbara<br />

Kompier (Murray Bridge).<br />

Chaplaincy<br />

Resthaven Coordinating Chaplains<br />

work at each residential site. Their<br />

commitment to visiting residents who<br />

were unwell remained a feature of<br />

their ministry throughout the year.<br />

Rev Cate Baker conducted the<br />

dedication of a new chapel space at<br />

Resthaven Leabrook on 25 February<br />

2015.<br />

Volunteer Chaplain’s Assistants<br />

continued their support for the<br />

Chaplaincy program, leading<br />

discussion groups, church services,<br />

friendly visiting programs, and<br />

engaging with residents and their<br />

families.<br />

RESIDENTIAL ACCOMMODATION BY LOCATION AS AT 30 JUNE 2015<br />

Location<br />

Permanent<br />

Retirement<br />

Respite Total Site<br />

Places<br />

Living<br />

Bellevue Heights 98 1 99 67<br />

Craigmore 86 3 89 -<br />

Leabrook 104 2 106 8<br />

Malvern 74 1 75 4<br />

Marion 155 4 159 37<br />

Mitcham 105 2 107 -<br />

Mt Gambier 84 4 88 6<br />

Murray Bridge 76 2 78 -<br />

Paradise 130 2 132 10<br />

Port Elliot 89 4 92 4<br />

Westbourne Park 115 1 116 -<br />

‘Retirement Living’ = Independent Retirement Living Units or Apartments of 1, 2 or 3 bedrooms.<br />

Above: Glenn Docherty (Playford Mayor) and<br />

Joyce Deed cutting the 10th anniversary cake at<br />

Resthaven Craigmore.<br />

Left: Rev Cate Baker conducts the dedication service<br />

of the new chapel space at Resthaven Leabrook.<br />

I was welcomed<br />

with sincere kindness.<br />

Thank you for the<br />

opportunity to<br />

‘rest and recuperate’.<br />

Each visit was an<br />

absolute pleasure.<br />

Respite Resident<br />

12


The Year in Review<br />

Significant Anniversaries<br />

The 2014/15 financial year recognised<br />

many anniversaries. We celebrated:<br />

• Resthaven Craigmore turns ten<br />

(17 September, 2014),<br />

• The 21 st birthday of Community Care<br />

packages (19 June, 2015),<br />

• Resthaven Bellevue Heights reaches<br />

35 years (4 December, 2014),<br />

• 40 th anniversary of Resthaven Marion<br />

(9 October, 2014),<br />

• 60 th anniversary of Resthaven<br />

Malvern (17 October, 2014),<br />

• 70 th anniversary of Resthaven<br />

Leabrook (4 December, 2014).<br />

In 2015, Resthaven celebrated 80 years<br />

of service. Celebrations were held<br />

to commemorate these significant<br />

anniversaries throughout the year.<br />

The opening of Resthaven Port Elliot on<br />

14 May, 80 years after Resthaven first<br />

opened at Brighton on 11 May 1935,<br />

was a significant highlight.<br />

In our 80 th anniversary year, Resthaven<br />

celebrates a rich history, with a view<br />

to the future of continuing to provide<br />

quality aged care services for many<br />

years to come.<br />

Right: Resthaven Marion turns 40. Peggy Eckenrode<br />

and Anthea Tyler (Manager, Residential Care<br />

Services) cut the cake.<br />

Below: Cutting the 70th Anniversary cake at<br />

Resthaven Leabrook (L-R): Dorothy Wilson (former<br />

Matron and volunteer) and Rhondda Harris<br />

(volunteer) on 4 December 2014.<br />

Cake Cutting Celebrations<br />

Pictured (L-R) above top: At the Aged Care Open<br />

Day celebration of the new offices for Western<br />

Community Services and 21 years of Community<br />

Care Packages, Angela Keneally (Mayor of Charles<br />

Sturt) and Sue McKechnie (Executive Manager,<br />

Community Services) cut the commemorative cake.<br />

Above: At Resthaven Malvern, Dorothy Whitehouse<br />

cuts the 60th birthday cake withTina Emery<br />

(Executive Manager, Residential Services) and Terry<br />

Kirkwood (Manager, Residential Care Services).<br />

Left: Resthaven Bellevue Heights celebrates 35<br />

years; Wendy Martin (Manager, Residential Care<br />

Services) and Lee Sando (Deputy Board President)<br />

cut the cake.<br />

13


The Year in Review<br />

Events<br />

Resthaven celebrated many events<br />

across our residential and community<br />

services sites. These included concerts,<br />

morning and afternoon teas, displays,<br />

exhibitions, performances, and more.<br />

Where appropriate, media coverage<br />

was sought, such as the very special<br />

birthday party in April 2015 celebrating<br />

the birthdays of three centenarians,<br />

Dorothy Wilson, 100 years, Elma (Peg)<br />

Lewis, 105 years and Irene Harris, 107<br />

years.<br />

Notable events:<br />

• ‘International Aged Care Open Day’<br />

events held across all residential<br />

sites, and several community sites,<br />

on 19 June, 2015.<br />

• Christmas luncheons held at<br />

all residential sites, and many<br />

community sites, in December 2014.<br />

• Pancake Day in March 2015.<br />

• Visit from His Excellency the<br />

Honourable Hieu Van Le AO,<br />

Governor of South Australia, to the<br />

Adelaide Geriatrics Training and<br />

Research with Aged Care (G-TRAC)<br />

Centre, located on the Resthaven<br />

Paradise campus, in April 2015.<br />

Below: A Channel 9 News reporter films the very<br />

special birthday story about three centenarians at<br />

Resthaven Leabrook for the nightly news bulletin.<br />

Above: Resthaven Paradise and Eastern Community Services Home Support Worker, Michelle Watson,<br />

with client, Richard Hicks, walking through the Torrens Linear Park on their way to the G-TRAC Centre at<br />

Resthaven Paradise. Richard is a member of Advisory Committee and actively engages with the community.<br />

Below (L-R): Mark Porter (Resthaven Board President), Richard Hearn (Chief Executive Officer), Professor<br />

Pascale Quester (Deputy Vice Chancellor, University of Adelaide), His Excellency the Honourable Hieu Van Le<br />

AO (Governor of South Australia), and Professor Renuka Visvanathan (Resthaven Board Member).<br />

14


The Year in Review<br />

Highlights:<br />

• Founding partner in the South<br />

Australian Innovation Hub.<br />

• Community Respite Services<br />

participated in the 2014 South<br />

Australian Living Artists (SALA) Festival,<br />

with an exhibition of photographs<br />

of clients in their former working<br />

environment. This won the COTA Every<br />

Generation ‘Creative Arts’ Award.<br />

Clockwise from top:<br />

Resthaven Paradise staff and volunteers (L-R);<br />

Lesley Lamb (Lifestyle Assistant), Maria Gagliardi<br />

(volunteer), Silvia Salinas (Lifestyle Assistant),<br />

Darriol Abraham (volunteer), and James Bevan<br />

(Lifestyle Assistant), celebrate Pancake Day 2015<br />

with ‘Penny Pancake’ (centre).<br />

Resthaven Leabrook residents and ‘Santa’ (Lifestyle<br />

Coordinator, David Saddler) at their annual<br />

Residents’ Christmas Luncheon.<br />

One of the SALA Exhibition photographs depicting<br />

Community Respite Services client, Patricia<br />

Walters, in the 2015 SALA Exhibition at her former<br />

workplace, the ABC studios in Collingswood, where<br />

she was the first female camera operator.<br />

Community Respite Services staff (L-R), Gillian<br />

Schulz (Assistant Manager) and Carole Matthews<br />

(Manager) as ‘Santa and Mrs Claus’ at the annual<br />

Clients’ Christmas Luncheon.<br />

Parry Sharma serves pancakes at Head Office on<br />

Pancake Day 2015.<br />

15


The Year in Review<br />

Workforce<br />

Recruitment<br />

• Resthaven’s workforce of 2,005<br />

employees (1,128 full-time<br />

equivalent) comprises 12% fulltime,<br />

53% part-time and 34%<br />

casual employees.<br />

Workforce Development<br />

• The Workforce Development plan<br />

for 2014/15 included strategies<br />

to attract and retain a skilled and<br />

capable workforce.<br />

• Initiatives continued this year<br />

included leadership capability<br />

development programs,<br />

apprenticeships, and mentoring<br />

programs.<br />

• ‘Transition to Professional Practice’<br />

program (TPPP) refined, with three<br />

new graduates placed, and six<br />

Registered Nurses successfully<br />

completing the program.<br />

• Resthaven hosted 547 students on<br />

learning placements (32% increase<br />

from 2013/14).<br />

• 52% increase in work experience<br />

students from secondary<br />

schools from across Adelaide (84<br />

placements).<br />

• The Professional Development<br />

Fund supported 134 staff from<br />

23 different job role groups<br />

to participate in courses and<br />

workshops relevant to their work.<br />

Below: ‘Transition to Professional Practice’ Program<br />

(TPPP) graduates, Jessie Lin (Resthaven Westbourne<br />

Park), Sam Tutty (Resthaven Malvern) and Petya<br />

Zhelezarova (Resthaven Westbourne Park).<br />

Above: Richard Hearn (Chief Executive Officer), participates in the ‘City to Bay’ fun run with Resthaven<br />

Westbourne Park Personal Care Workers, Banyana Molefe, Em Hedge and Ali Ma.<br />

Employee Wellbeing<br />

• ‘Team Resthaven,’ with around 160<br />

members, participated in the ‘City<br />

to Bay’ fun run in September 2014.<br />

• The Employee Assistance Program,<br />

which offers confidential free<br />

counselling to employees, was<br />

accessed by 43 people.<br />

• There were 201 referrals to the<br />

Early Intervention Physiotherapy<br />

Program, which encourages early<br />

reporting and treatment of nonwork<br />

related injuries.<br />

• Free influenza vaccinations were<br />

offered to all Resthaven employees<br />

and eligible volunteers. There was a<br />

9% increase in uptake, from 43.5%<br />

in 2013/14, to 52.4% in 2014/15.<br />

• The Quality and Work Health Safety<br />

Review Committee continued<br />

to lead activities that supported<br />

Resthaven’s ongoing licence for self<br />

insurance, with the next evaluation<br />

early 2017.<br />

• Resthaven complied with the<br />

reporting requirements of the<br />

Workplace Gender Equality Act 2012.<br />

• Resthaven was audited by Fit2Work<br />

and found to be fully compliant in<br />

its processes of mandatory criminal<br />

history checks for all employees and<br />

volunteers.<br />

I find the helpers so<br />

kind, caring, respectful<br />

and cheerful.<br />

Client<br />

16


The Year in Review<br />

Above: Staff give the ‘thumbs up’ to the annual Resthaven staff flu vaccination program in May 2015 at Resthaven Malvern (L-R), Raelene Merrett (Continence Nurse<br />

Advisor), Marian Greenshields (Manager, Residential Care Services, Resthaven Westbourne Park), Kerry Mitchell (Project Officer, Quality), Peter Johinke (volunteer),<br />

Anthea Tyler (Manager, Residential Care Services, Resthaven Marion), David Norton (Executive Manager, Finance and Corporate Services), Leonie Robson (Senior<br />

Manager, Clinical Services), Des Itsines (Executive Manager, People, Culture and Risk), Belle Kerr (Manager, Residential Care Services, Resthaven Paradise), Anne<br />

Milanes (Administrative Assistant, Quality), and Sue Springbett (Manager, ACFI).<br />

Below: Resthaven Leabrook centenarian, ‘Wash’ Rymill, chats with Heather Kerby-Eaton (Manager, Residential Care Services).<br />

Organisational Flow Chart<br />

RESIDENTS<br />

Residents and Clients<br />

TRUST<br />

COMMUNITY<br />

CHOICE<br />

INTEGRITY<br />

VALUES<br />

INDEPENDENCE<br />

Volunteers and Staff<br />

DIGNITY<br />

Program Managers<br />

Senior Managers<br />

RESPECT<br />

SELF RELIANCE<br />

Executive Managers<br />

WELLNESS<br />

Chief Executive Officer<br />

Resthaven Board<br />

UNITY<br />

ADVOCACY<br />

Residents and Clients<br />

EXCELLENCE<br />

17


The Year in Review<br />

Our People<br />

Our people are our most important<br />

asset. Throughout the year, Resthaven’s<br />

committed volunteers remained<br />

energetic contributors to the quality of<br />

life for Resthaven residents and clients.<br />

Volunteering hours increased by 7%,<br />

with 22,604 hours spent in roles across<br />

Resthaven, against the national trend<br />

of decline.<br />

More than 100 volunteers regularly<br />

contributed to community services<br />

(63 in direct client support; others via<br />

community consultative groups).<br />

Each year, Resthaven recognises the<br />

ongoing commitment and dedication<br />

of staff and volunteers with the<br />

Volunteer ‘Thank You’ High Teas, held<br />

in May, and the Staff Appreciation<br />

Awards, held in July.<br />

18<br />

A special mention to two invaluable<br />

members of the Executive team,<br />

Sue McKechnie, Executive Manager,<br />

Community Services, and Des Itsines,<br />

Executive Manager, People, Culture<br />

and Risk, who, this year, were awarded<br />

for ten and fifteen years of service<br />

respectively.<br />

I also congratulate Board President,<br />

Mark Porter, who was awarded for his<br />

ten years of service to Resthaven. We<br />

are most appreciative of the leadership<br />

and commitment of Mark and other<br />

members of the Resthaven Board.<br />

The only way Resthaven achieves what<br />

we do is through our staff, including<br />

volunteers, in various roles, with both<br />

direct and indirect relationships with<br />

residents, clients, carers, and each other.<br />

Below: Stacey Thompson (Manager, Volunteer<br />

Services), awards Mark Porter (Resthaven Board<br />

President) his ten year voluntary service award at<br />

the Resthaven Malvern ‘Thank You High Tea’.<br />

In 2014/15, we welcomed:<br />

• Heath Sumner to the role of<br />

Manager, Maintenance Services,<br />

• Lisa Sutcliffe to the role of Manager,<br />

Resthaven Mount Gambier,<br />

• Ashley Gunn to the role of Manager,<br />

Finance,<br />

• Mandy Hutchinson to the role of<br />

Manager, Resthaven Mitcham.<br />

We appreciated the significant<br />

contributions made by many<br />

staff, and particularly note the<br />

retirement of:<br />

• Ann Lloyd, Retirement Living<br />

Coordinator,<br />

• Trevor Neate, Accountant,<br />

• Barbara Kompier, Manager, Residential<br />

Care Services, Resthaven Murray<br />

Bridge, after 29 years of service.<br />

Long term dedication and commitment<br />

from staff and volunteers is recognised<br />

annually through appreciation events.<br />

• 91 employees were eligible to<br />

receive awards, and 51 volunteers<br />

were eligible to receive awards.<br />

• The ‘25+ Club’ has 45 employees<br />

with 25 or more years’ service.<br />

Above: Long serving volunteer, Marjorie Scriven, of<br />

Resthaven Leabrook.<br />

Below (L-R): Lillian Ferencz and Thelma Thorpe at<br />

Resthaven Mitcham.


The Year in Review<br />

Above: Resthaven Western Community Services client, Theodore Sabatini, with Franco Parenti (Manager).<br />

Below: Client, Bette Burnard, and ‘Artist in Residence’, Connie Giacoumis, work on the ‘Seasons of Life’ art piece at Resthaven Marion Community Services.<br />

In Appreciation<br />

We acknowledge the good and<br />

important work of our staff, and all<br />

those working in aged care. My sincere<br />

thanks to all. I am proud of the positive<br />

contributions and work they do, and of<br />

the contribution they make in working<br />

with individuals, whether directly or<br />

indirectly, to sustain their quality of life.<br />

Resthaven is, and seeks to be, richly<br />

diverse in its inclusion and diversity<br />

of individuals of many beliefs, culture,<br />

language, and lifestyle. This reflects<br />

Resthaven’s proud heritage associated<br />

with the Uniting Church.<br />

In our Resthaven community, we have<br />

a common purpose. We are ‘working<br />

together’ to provide ‘outstanding care<br />

and support for older people and their<br />

carers.’<br />

Richard Hearn<br />

Chief Executive Officer<br />

19


Financial Performance<br />

Overview of<br />

Financial Position<br />

Statement of<br />

Financial Position<br />

General Purpose<br />

Financial Report<br />

Resthaven recorded a surplus for the<br />

year of $7,789,652 (compared with<br />

$7,847,236 at 30 June 2014).<br />

At 30 June 2015, net assets/total equity<br />

totalled $216,476,859 (compared with<br />

$208,881,602 the previous year).<br />

Residential and<br />

Community Services<br />

Annual operating revenues increased<br />

by $6,199,507 (6.4%) to $102,421,068.<br />

The primary source of the increase<br />

was government subsidies ($6,274,516<br />

or 8.5%), related to the provision of<br />

additional home care services and an<br />

increase to residential care funding<br />

reflective of the increased care needs<br />

of residents.<br />

Annual operating expenses increased<br />

by $6,092,393 (6.0%) to $107,958,800,<br />

as additional staff were engaged<br />

to facilitate growth and ensure the<br />

lifestyle and care needs of residents<br />

and clients continue to be met.<br />

Total Assets<br />

Total assets increased by $19,321,127,<br />

reflecting further investment in<br />

accommodation and facilities to<br />

ensure contemporary environments<br />

consistent with the expectations of<br />

residents and clients.<br />

Total Liabilities<br />

Total liabilities increased by<br />

$11,725,870. This primarily reflects<br />

residents exercising their choice to<br />

meet accommodation expenses by<br />

way of a Refundable Accommodation<br />

Deposit for residential care purposes.<br />

I especially<br />

appreciate that<br />

helpers are always<br />

on time.<br />

Client<br />

Resthaven has prepared a general<br />

purpose financial report in accordance<br />

with Australian Accounting Standards,<br />

the requirements of the Associations<br />

Incorporation Act (SA) 1985, and the<br />

Australian Charities and Not-for-profits<br />

Commission Act 2012.<br />

In addition, Resthaven has supported<br />

the Commonwealth Government’s<br />

endeavour to improve the quality,<br />

consistency and value of financial<br />

reporting by trialling the financial<br />

reporting template developed by the<br />

Aged Care Financing Authority (ACFA),<br />

in consultation with service providers<br />

nationally.<br />

David Norton<br />

Executive Manager<br />

Finance and Corporate Services<br />

Below: The new Resthaven site at Port Elliot, comprising Residential Services, Community Services, and<br />

Independent Retirement Living Units. Photo credit: Ritchie Elliott of Badge.<br />

20


Financial Summary<br />

REVENUES $ %<br />

Residential services A 83,057,472 71.7%<br />

Home care and community<br />

services<br />

B 26,706,965 23.1%<br />

Retirement living C 687,210 0.6%<br />

Other D 5,296,805 4.6%<br />

Total Revenue 115,748,452 100.0%<br />

A<br />

B<br />

C<br />

D<br />

Residential Services<br />

Home Care and<br />

Community Services<br />

Retirement Living<br />

Other<br />

EXPENSES $ %<br />

Employee benefits A 81,418,267 75.5%<br />

Hotel services B 7,861,770 7.3%<br />

Depreciation C 7,610,013 7.0%<br />

Maintenance D 6,174,117 5.7%<br />

Other E 4,894,633 4.5%<br />

Total Expenses 107,958,800 100.0%<br />

A<br />

B<br />

C<br />

D<br />

E<br />

Employee Benefits<br />

Hotel Services<br />

Depreciation<br />

Maintenance<br />

Other<br />

ASSETS $ %<br />

Property, plant and<br />

equipment<br />

A 251,141,769 72.2%<br />

Financial assets B 93,000,856 26.8%<br />

Trade and other receivables C 3,498,554 1.0%<br />

Total Assets 347,641,179 100.0%<br />

A<br />

B<br />

C<br />

Property, Plant<br />

and Equipment<br />

Financial Assets<br />

Trade and Other<br />

Receivables<br />

LIABILITIES $ %<br />

Refundable accommodation<br />

deposits, bonds, IRLUs<br />

Payables and employee<br />

provisions<br />

A 112,645,331 85.9%<br />

B 15,068,989 11.5%<br />

Borrowings C 3,450,000 2.6%<br />

Total Liabilities 131,164,320 100.0%<br />

A<br />

B<br />

C<br />

Refundable Accommodation<br />

Deposits, Bonds, IRLUs<br />

Payables and Employee<br />

Provisions<br />

Borrowings<br />

Note: A complete set of the audited Financial Report will be made available upon request.<br />

21


Resthaven Incorporated Directory<br />

Head Office<br />

PO Box 327<br />

Unley SA 5061<br />

Telephone (08) 8373 0211<br />

E: headoffice@resthaven.asn.au<br />

Retirement Living<br />

Bellevue Heights<br />

47 Eve Road, Bellevue Heights SA 5050<br />

Telephone (08) 8370 3756<br />

Paradise<br />

61 Silkes Road, Paradise SA 5075<br />

Telephone (08) 8370 3756<br />

Marion<br />

12 Township Road, Marion SA 5043<br />

Telephone (08) 8370 3756<br />

Leabrook<br />

334 Kensington Road, Leabrook SA 5068<br />

Telephone (08) 8370 3756<br />

Malvern<br />

43 Marlborough Street, Malvern SA, 5061<br />

Telephone (08) 8370 3756<br />

Email retirement@resthaven.asn.au<br />

Aged Care Information<br />

Agedcare Alternatives<br />

1/445 Fullarton Road,<br />

Highgate SA 5063<br />

Telephone (08) 8271 3888<br />

Below: Eric Scheer, Resthaven Murray Bridge.<br />

Community Services<br />

Resthaven Community<br />

Respite Services<br />

31/12 Township Road, Marion SA 5043<br />

6-8 Township Road, Marion SA 5043<br />

36 Sussex Terrace, Westbourne Park SA 5041<br />

Truro Avenue, Kingswood SA 5062<br />

Telephone (08) 8358 3173<br />

Resthaven Limestone Coast<br />

Community Services<br />

17 Gordon Street, Naracoorte SA 5271<br />

Unit 913 Pavy Drive, Naracoorte SA 5271<br />

1/6 Davenport Street, Millicent SA 5280<br />

Telephone (08) 8762 4389<br />

Resthaven Marion Community Services<br />

43 Finniss Street, Marion SA 5043<br />

Telephone (08) 8296 4042<br />

Resthaven Murray Bridge, Hills<br />

& Fleurieu Community Services<br />

88 Adelaide Road, Murray Bridge SA 5253<br />

50 North Terrace, Port Elliot SA 5212<br />

3/4 Donald Street, Strathalbyn SA 5255<br />

Telephone (08) 8531 2989<br />

Resthaven Northern<br />

Community Services<br />

16 Gillingham Rd, Elizabeth SA 5112<br />

Telephone (08) 8252 6811<br />

Resthaven Onkaparinga<br />

Community Services<br />

Suite 103 Commonwealth House,<br />

Beach Rd, Noarlunga Centre SA 5168<br />

Telephone (08) 8326 3444<br />

Resthaven Paradise & Eastern<br />

Community Services<br />

61 Silkes Rd, Paradise SA 5075<br />

111 Hampstead Rd, Manningham SA 5086<br />

Telephone (08) 8337 4371<br />

Resthaven Riverland<br />

Community Services<br />

60 East Tce, Loxton SA 5333<br />

Telephone (08) 8584 5866<br />

Resthaven Western<br />

Community Services<br />

96 Woodville Road, Woodville SA 5011<br />

111 Regency Rd, Croydon Park SA 5008<br />

Telephone (08) 8345 0577<br />

Email community@resthaven.asn.au<br />

Phone 1300 13 66 33<br />

Residential Services<br />

Resthaven Bellevue Heights<br />

47 Eve Road, Bellevue Heights SA 5050<br />

Telephone (08) 8278 8588<br />

Resthaven Craigmore<br />

200 Adams Road, Craigmore SA 5114<br />

Telephone (08) 8254 4008<br />

Resthaven Leabrook<br />

336 Kensington Road, Leabrook SA 5068<br />

Telephone (08) 8332 4333<br />

Resthaven Malvern<br />

43 Marlborough Street, Malvern SA 5061<br />

Telephone (08) 8272 0222<br />

Resthaven Marion<br />

10 Township Road, Marion SA 5043<br />

Telephone (08) 8296 7555<br />

Resthaven Mitcham<br />

48 Smith-Dorrien Street, Mitcham SA 5062<br />

Telephone (08) 8271 0639<br />

Resthaven Mount Gambier<br />

24 Elizabeth Street, Mount Gambier SA 5290<br />

Telephone (08) 8723 0911<br />

Resthaven Murray Bridge<br />

53 Swanport Road, Murray Bridge SA 5253<br />

Telephone (08) 8532 1969<br />

Resthaven Paradise<br />

61 Silkes Road, Paradise SA 5075<br />

Telephone (08) 8336 5444<br />

Resthaven Port Elliot<br />

3 Frederik Street, Port Elliot SA 5212<br />

Telephone (08) 8554 2000<br />

Resthaven Westbourne Park<br />

30 Sussex Terrace, Westbourne Park SA 5041<br />

Telephone (08) 8271 3300<br />

Future Location:<br />

Resthaven Aberfoyle Park<br />

Expected completion 2018<br />

Email accommodation@resthaven.asn.au<br />

Further Information<br />

Further information about Resthaven’s services,<br />

including pricing and key features for residential<br />

accommodation, is available on request by<br />

telephoning 8373 0211<br />

or visiting:<br />

www.resthaven.asn.au<br />

www.myagedcare.gov.au<br />

22


Resthaven Services<br />

Elizabeth<br />

Craigmore<br />

Loxton<br />

Adelaide<br />

Mount Barker<br />

Murray Bridge<br />

Strathalbyn<br />

Port<br />

Elliot<br />

Woodville<br />

Croydon Park<br />

Manningham<br />

Paradise<br />

Naracoorte<br />

Head Office<br />

City of<br />

Adelaide<br />

Malvern<br />

Leabrook<br />

Millicent<br />

Mount<br />

Gambier<br />

Westbourne<br />

Park<br />

Marion<br />

Mitcham<br />

Bellevue Heights<br />

Multiple services<br />

Residential Services only<br />

Community Services only<br />

Onkaparinga<br />

(Noarlunga Centre)<br />

Below (from left): Occupational Therapist, Ros Wren, leads a Tai Chi class at Resthaven Northern Community Services; Resthaven Onkaparinga Community Services<br />

client, Margaret Tweedie, and Denis Connell (Home Support Worker); The Millicent Exercise Class in action at Resthaven Limestone Coast Community Services.<br />

23

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