BIO_STAFF_HANDBOOK Final v4

THE BIO TEAM - WHAT YOU NEED TO KNOW
EXTEND YOUR TEAM / DRIVE PERFORMANCE / RETAIN CONTROL

Welcome to Bio UK Ltd.
We are delighted that you are working with us and hope that you will find your job both challenging
and enjoyable.
This book will tell you how things work at Bio, it provides all the information you will need, or tells
you where you can find it and sets out the expectations for and of everyone at Bio.
If there are any changes to any of the information in this book you will be notified by email and an
up to date copy is always available on PEOPLE HR.
The information in this book is not contractual and your Employment Contract will contain all the
contractual details that are personal to you and your employment.
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CONTENTS PAGE
About Bio ...
Our People Values ...
What can you expect from us ...
Induction ...
Changes in Personal Circumstances ...
Equal Treatment ...
Anti-Bullying and Harassment ...
Health and Safety ...
Time Keeping ...
Holidays ...
Sickness ...
Time off Work ...
Flexible Working ...
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About Bio
Bio is an independent IT service integration
and delivery company with a passion for driving
outstanding service.
We have a demonstrable track record in
implementing high quality and effective solutions,
helping to support our customers across a range of
business and service challenges.
Bio has three groups of stakeholders; its customers,
its employees and its shareholders. We believe that
by delivering outstanding service to the first, from the
second, we will “increase the economic well-being
and quality of life” of all three groups.
Our reputation and insistence to never compromise
on quality is the backbone of our culture. We
understand and acknowledge that every customer
or potential customer has a choice about whom they
do business with. They choose to do business with
Bio because of the tangible results we help them
achieve.
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OUR PEOPLE VALUES - WHAT CAN YOU EXPECT FROM US?
HONESTY
We will treat people as individuals with professional respect and honesty regardless of differences,
position, title, age, or other types of distinction.
INTEGRITY
We will do the right thing at all times and in all circumstances, even when no one is watching.
FAIRNESS
We will share the success and profitability of the company with all those who contribute to it.
OPEN COMMUNICATION
We will listen and freely exchange information and ideas, creating an environment where
communications between everyone are open and honest.
WE ASK THE SAME OF YOU
We deliver a straightforward, down to earth, practical and hands on approach to our clients. Our
reputation is one of honesty, integrity and a commitment to excellence. These positive traits underpin
every assignment. This, together with our ability to deliver outstanding results, is something we are
exceptionally proud of and will always maintain.
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INDUCTION
Everyone joining Bio will have an induction period at the start of their employment. During this
period the new employee will have an opportunity to meet the rest of the staff and become
familiar with the role and the rest of the business.
It is important that all staff understand the induction process, do whatever is necessary to help
colleagues settle into their new role and always make new colleagues feel welcome.
On day one everyone will be given access to PEOPLE HR where you will find lots of
interesting stuff. PEOPLE HR is the place where you update your personal details book your
holidays and much more.
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CHANGES IN PERSONAL CIRCUMSTANCES
When you started work you were asked to provide personal
information to help us to assist you, especially in cases of emergency,
it is essential that all information on your personnel records is
complete, correct and up to date.
Please go on to the PEOPLE HR portal and update your information
whenever necessary, including change of:
• address
• telephone number
• name
• next of kin
You need to let HMRC know too.
EQUAL TREATMENT
It is the company’s intention that all employees should have an
equal chance of advancement, access to opportunity, and training
irrespective of the employee’s:
• Sex or becoming a transsexual person
• Race, colour, nationality, ethnic origin
• Sexual orientation
• Religion or belief
• Age
• Marital or civil partnership status
• Pregnancy or parenthood
We will provide all reasonable facilities for employees with disabilities
to pursue their careers without difficulty or disadvantage. It is the
responsibility of everyone at Bio to make sure this happens. If you feel
that this is not happening please let your line manager or one of the
Senior Team know. We will endeavour to deal with any issues as soon
as possible, but if we fail to satisfy your concerns you can make use of
our grievance procedure.
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ANTI-BULLYING AND HARASSMENT
The Company provides an environment in which all employees
are treated with respect and dignity and we hope that none of our
employees would ever bully or harass anyone, however we do have
an Anti-Bullying and Harassment policy which can be found on the
PEOPLE HR portal.
The Company will not condone or tolerate any form of harassment
or bullying, whether engaged in by employees or by outside third
parties, such as clients, customers, contractors and suppliers. So if
you feel bullied or harassed or you think anyone else is being bullied,
please have a look at the policy and most importantly tell someone. Be
assured that Bio will take appropriate action against any third parties
who are found to have committed an act of improper or unlawful
harassment against you or any of its employees.
HEALTH AND SAFETY
As a responsible company Bio will take all reasonable steps to ensure
the health, safety and welfare of its employees. Our Health and Safety
Statement can be found on PEOPLE HR and it is important that you
read it.
As you may be working on customer sites it is equally important that
you make yourself aware of and act in accordance with the health and
safety policy and procedure applicable to the site.
TIME KEEPING
We trust that you will make every effort to always arrive on time,
however we understand that there are sometimes unavoidable
circumstances that lead to your late arrival at work, or to meetings. In
these instances please be courteous and contact your line manager
and the customer at which you should be attending, by phone as soon
as possible, to notify them of the time you expect to arrive. Similarly
if you need to leave early or take time out of the day for any reason
please let your line manager and the customer know.
There is more information about time and attendance on PEOPLE HR.
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HOLIDAYS
Your paid annual leave entitlement is set out in your Contract of Employment. You can find a copy of
your contract and our Annual Leave policy on PEOPLE HR. For quick reference here are some of the
main points.
We want you to take a well deserved break, so please use all of your holiday each year.
Submit your holiday requests via PEOPLE HR and let your customer contact know. We will confirm
your request as soon as possible so you can get on with arranging your holiday. You can see how
much holiday you have taken or booked and what you have left every time you log on to PEOPLE HR.
Please give us as much notice of your intention to take holiday as possible, 4 weeks would be great.
There may be times when the company need you to take a holiday such as Christmas or New Year,
we will let you know all the mandatory holiday dates for the current year by the end of January.
SICKNESS ABSENCE AND PAY
In the unfortunate event that you cannot come to work because you are ill or injured, please let us
know as soon as possible by calling your line manager, before you are due to start work.
You need to call to tell us why you are off and when you expect to be back. If you are unable to return
within 7 days we will need a note from your doctor confirming your condition. If you are suffering from
an infectious or contagious disease, such as measles or chicken pox, please let us know as soon as
you are diagnosed.
While off sick you may be entitled to Statutory Sick Pay (SSP) or Company sick pay depending on
your length of service. Full details of rules and procedures relating to Sickness Absence and Sick Pay
can be found on PEOPLE HR.
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TAKING TIME OFF WORK
There are many reasons why you may need to take time off work. All of these are covered by our
Time Off Work policies, which tell you about the leave and the associated pay, they can be found
on PEOPLE HR and include:
• Maternity and Paternity Leave
• Adoption Leave
• Emergency Leave – Short period of leave to deal with a family or dependants emergency
• Parental Leave – Take time to spend with your children
• Jury Service and other public duties
• Membership of the reserved armed forces
• Medical Appointments
• Compassionate Leave
• Study Leave
If it’s not on the above list and you’re not sick, then your leave would be taken as a holiday.
FLEXIBLE WORKING
You may ask us to reduce or change the hours you work
and we will properly consider your request. Just send it to
your line manager.
There are other Company polices that you may need to
refer to from time to time including:
• The use of Company Equipment
• Data Protection
• IT Security
• Bribery
• Contracts for goods and services.
• Performance Management.
• Alcohol and drugs.
• Smoking
You can find all these on PEOPLE HR.
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We think that’s all you need, however if there’s anything
that’s not clear or you need any more information please ask
your line manager.
Alternatively, please feel free to contact Pete Marner:
Peter Marner
Managing Director
M +44 (0)7831 485 038
E peter.marner@bio.uk.com
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