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<strong>Exam</strong> Code: <strong>2M00001A</strong><br />
Vendor: <strong>Avaya</strong><br />
<strong>Exam</strong> Name: Selling <strong>Avaya</strong> Contact<br />
Center Solutions for IP Office APSS<br />
Online <strong>Test</strong><br />
Cert Name: APSS/<br />
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<strong>Avaya</strong><br />
<strong>2M00001A</strong><br />
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Question: 1<br />
Which is an IP Office-based Midmarket contact center solution? (Selectone.)<br />
A. <strong>Avaya</strong> Automated Chat<br />
B. <strong>Avaya</strong> Contact Center Select<br />
C. <strong>Avaya</strong> Aura Register Call Center Elite for Midsize Enterprise<br />
D. <strong>Avaya</strong> Interaction Center<br />
Answer: C<br />
Explanation:<br />
Reference:<br />
http://www.avaya.com/usa/product/avaya-aura-solution-for-midsize-enterprise/<br />
Question: 2<br />
Which is an IP Office-based Midmarket contact center solution? (Selectone.)<br />
A. <strong>Avaya</strong> Automated Chat<br />
B. <strong>Avaya</strong> AuraRegister Contact Center Suite for Midsize Enterprise<br />
C. <strong>Avaya</strong> IP Office Contact Centre'<br />
D.<strong>Avaya</strong> Interaction Center<br />
Answer: B<br />
Explanation:<br />
Reference:<br />
http://www.avaya.com/usa/product/avaya-aura-solution-for-midsize-enterprise/<br />
Question: 3<br />
Identify the supervisor capacities for <strong>Avaya</strong> Contact Center Select with IP500v2?<br />
A. 100<br />
B.50<br />
C.30<br />
Answer: C<br />
Explanation:<br />
Reference:<br />
http://www.activ8avaya.com/ip-office/avaya-contact-center-select-key-highlights-accs/<br />
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Question: 4<br />
Which is a supported language for <strong>Avaya</strong> IP Office Contact Center? (Select one.)<br />
A. Italian<br />
B. English<br />
C.German<br />
D.Latin Spanish<br />
E. French<br />
F.Brazilian Portuguese<br />
Answer: B<br />
Question: 5<br />
Which are the correct capacities for <strong>Avaya</strong> IP Office Contact Center? (Select two.)<br />
A. Up to 100 ActiveVoiceAgents with IP Office Server Edition<br />
B. Up to 30 Active Multichannel Agents with IP500v2<br />
C. Up to 250 Active Voice Agents with IP Office Server Edition<br />
D.Up to 1,000 Active Multichannel Agents with IP500v2<br />
Answer: A, B<br />
Question: 6<br />
Which are reporting capabilities for <strong>Avaya</strong> Contact Center Solutions for IP Office? (Select two.)<br />
A. Deliver enterprise-wide reporting that handles dashboard reporting and realtime analytics for full,<br />
end-to-end performance management.<br />
B. Collect and evaluate statistical data on a contact from beginning to end. including voice calls, email,<br />
chat, SMS, and fax.<br />
C. Capture details on inbound and outbound contacts, to enable analysis and optimization of network<br />
trunks and agents.<br />
D. Provides cradle-to-grave reporting enabling visualization of call flow data using flow graphs,<br />
dashboards, and tabular reports.<br />
Answer: B, D<br />
Question: 7<br />
Identify the supervisor capacities for <strong>Avaya</strong> IP Office Contact Center with IP500v2. (Click and drag the<br />
correct option to the space below.)<br />
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A. 50<br />
B. 30<br />
C. 100<br />
Answer: B<br />
Explanation:<br />
Reference:<br />
http://www.activ8avaya.com/ip-office/avaya-contact-center-select-key-highlights-accs/<br />
Question: 8<br />
Identify the supervisor capacities for <strong>Avaya</strong> Contact Center Select with IP Office Server Edition. (Click<br />
and drag the correct option to the space below.)<br />
A. 100<br />
B. 30<br />
C. 50<br />
Answer: B<br />
Explanation:<br />
Reference:<br />
http://www.activ8avaya.com/ip-office/avaya-contact-center-select-key-highlights-accs/<br />
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