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Chapter 05<br />
Building Trust<br />
by Jon Miller | CoFounder and CEO | Engagio<br />
You might measure the buyer’s journey in numbers and<br />
benchmarks, but the essence of the funnel is psychological.<br />
This is especially true near the end, when leads reach the<br />
stage of being qualified by sales. At this point, you’ve<br />
successfully captured and held their attention and evaluated<br />
their fitness. Yet in many ways the most critical quest of all is<br />
yet to come: the building of trust.<br />
Many marketers would like to stay involved at this<br />
stage – but this is precisely when most of us lose visibility,<br />
making it one of the most difficult buckets to measure.<br />
29 CHAPTER 05 Building Trust SALES QUALIFIED LEADS<br />
monstersoffunnel.com