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Closing the Gap in Healthcare Leadership Diversity A Witt/Kieffer Study

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<strong>Clos<strong>in</strong>g</strong> <strong>the</strong> <strong>Gap</strong> <strong>in</strong> <strong>Healthcare</strong> <strong>Leadership</strong> <strong>Diversity</strong>: A <strong>Witt</strong>/<strong>Kieffer</strong> <strong>Study</strong><br />

Do <strong>Leadership</strong> Teams Represent <strong>the</strong> Patients They Serve?<br />

The diversity of senior management teams at healthcare<br />

organizations reflects <strong>the</strong>ir patient demographics.<br />

69%<br />

88%<br />

77%<br />

90%<br />

31%<br />

12%<br />

23%<br />

10%<br />

Caucasian<br />

Respondents<br />

Hispanic<br />

Respondents<br />

African-American<br />

Respondents<br />

Asian<br />

Respondents<br />

2015 Agree<br />

2015 Disagree<br />

Similarly, respondents were slightly more likely to agree that <strong>the</strong> diversity of management teams at healthcare<br />

organizations reflects <strong>the</strong>ir patient demographics compared to 2011 responses, with approximately one <strong>in</strong> four<br />

participants <strong>in</strong> agreement (24%). Agreement decl<strong>in</strong>ed when look<strong>in</strong>g exclusively at <strong>the</strong> responses from female and<br />

racially/ethnically diverse participants, with only 12% of female respondents and 10% of racially/ethnically diverse<br />

respondents agree<strong>in</strong>g.<br />

Interviewees fur<strong>the</strong>r supported <strong>the</strong> need for organizational leaders to represent <strong>the</strong> communities <strong>the</strong>y serve. One<br />

health system vice president noted, “Health is personal. When people come to <strong>the</strong> hospital to get served, if <strong>the</strong>y are<br />

diverse, <strong>the</strong>y prefer to be served by people who look like <strong>the</strong>m . . . It becomes a bus<strong>in</strong>ess imperative, for companies<br />

to thrive, to diversify <strong>the</strong>ir leadership.”<br />

An African-American physician executive observed, “I want <strong>the</strong> organizational leaders to represent <strong>the</strong> community<br />

that <strong>the</strong>y serve—it gives <strong>the</strong> community a sense of ownership of <strong>the</strong> organization; <strong>the</strong> organization serves <strong>the</strong><br />

community. To get that diversity we really have to go out and look for it.”<br />

7<br />

<strong>Witt</strong>/<strong>Kieffer</strong>

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