Meir Ezra on rules for successful staff management
Managing people is a skill anyone can learn. Like operating a computer or repairing a car, you simply learn how management works, get some experience and bang! You're a good manager.
Managing people is a skill anyone can learn. Like operating a computer or repairing a car, you simply learn how management works, get some experience and bang! You're a good manager.
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If you can <strong>successful</strong>ly manage people, you get more d<strong>on</strong>e and do more good with a group than you can as an individual.<br />
You are paid well because you are valuable to your company or organizati<strong>on</strong>. In fact, the best-paying jobs in this world<br />
are given to managers because good managers are so rare.<br />
Un<strong>for</strong>tunately, they do not teach people <strong>management</strong> skills in traditi<strong>on</strong>al schools. Even business schools do not teach<br />
you how to hire people, improve their per<strong>for</strong>mances, resolve their disagreements, boost their morale and so <strong>on</strong>. Until L.<br />
R<strong>on</strong> Hubbard worked out the skills and techniques you need <strong>for</strong> managing people, you had to learn how to manage <strong>on</strong><br />
your own.<br />
1. Do not expect to improve your status or popularity with your <strong>staff</strong> members by giving them raises. You improve your<br />
status by doing your job and actively leading your group.<br />
For example, <strong>on</strong>e of your employees says, "Come <strong>on</strong> Boss, I really need that raise. I'll be loyal to you and make sure<br />
every<strong>on</strong>e likes you, if you give me the raise. Okay?" You say, "Sorry Jed. No raise. Maybe if you improve your<br />
productivity <strong>for</strong> a few m<strong>on</strong>ths we can discuss it. Let's get to work <strong>on</strong> that project as we're already behind."
2. Do not pull people off their jobs. It makes them feel insecure. They get the idea you have partially fired them and so<br />
they quit.<br />
For example, you decide to answer the ph<strong>on</strong>e whenever you hear it ring. Your recepti<strong>on</strong>ist <strong>on</strong>ly gets to answer the<br />
ph<strong>on</strong>e when you are busy. So<strong>on</strong>, the other employees start to answer ph<strong>on</strong>e calls whenever you are busy. Your<br />
recepti<strong>on</strong>ist quits.<br />
3. You can make people work very hard as l<strong>on</strong>g as they are doing the job they were hired to do.<br />
For example, your computer system crashes and 5000 records need to be entered by your data-entry <strong>staff</strong> be<strong>for</strong>e they<br />
can do their normal data-entry work. Because they were hired to do data entry, you say, "I know this will be hard, but<br />
you people need to get these 5000 records entered by the end of the day, even if you need to work all night. And then<br />
by the end of tomorrow, you need to catch up your regular work, as well." The data-entry <strong>staff</strong> grumble a bit, but so<strong>on</strong><br />
they are working harder than ever. They laugh about having pizza <strong>for</strong> dinner and make up a game to finish be<strong>for</strong>e 7 pm.