INTERNATIONAL

NETWORK
OPERATIONS
CENTERS
Arts Alliance Media
AAM’s Network Operations Centre
provides thousands of screens around
the world with proactive and reactive
support services, monitoring hardware
and software for any potential issues
which can be either resolved remotely
or highlighted directly to the cinema.
AAM provides support to cinemas using
their software, as well as to resellers
in various countries to help to install
and configure AAM products. The multilingual
NOC team works in multiple
languages, including Spanish, Mandarin,
French and Portuguese.
Ballantyne Strong
(see listing under Theatre Management
Systems)
Bardan Cinema
Bardan Cinema’s Network Operations
Center (NOC) offers a comprehensive
24/7 remote monitoring and
support platform with real-time alerts,
assuring exhibitors minimum downtime
and optimum equipment health. Their
corrective maintenance service seeks
to restore normal operation of equipment
after a malfunction. This service
offers repair in the shortest possible
time, replacement of damaged parts and
components, and recovery of optimal
functionality.
Contact: Rodolfo Abarca
rabarca@bardancinema.com
Clients: Cineplanet (Peru and Chile),
Royal Films (Colombia), Supercines
(Ecuador), Movie (Uruguay), Life
(Uruguay), Cine Monje Campero
(Bolivia), Cinema Valladolid (Honduras),
Silver Spot (US), Sercenco (Peru).
DCinema NOC Brazil is operated by
Quanta DGT. Clients in Brazil include
Kinoplex, Cinematográfica Araújo, Cinesystem,
GNC and Arcoplex.
Christie
Christie’s proactive monitoring
keeps your systems running and your
revenue flowing. Christie understands
that downtime is not an option. Since the
beginning of the digital cinema conversion,
Christie’s Network Operations Center
(NOC) has ensured thousands of digital
theatre systems are running smoothly.
Their state-of-the-art NOC features a
24/7 technical help desk, remote monitoring
and configuration management, preventative
servicing, on-site emergency
response and critical spares-replenishment
programs. Their highly trained nationwide
service team is available in most markets
in as little as two hours. And now their
new enhanced service portal supplies
high-value information and analytics that
support customers in making timely and
insightful decisions about their operation.
• Proactive diagnostic alerts: Discovery
and warning triggers that alert operator
of early failure.
• Trend reports: Continuous monitoring
and collecting of high-speed data
for trend reports.
• Case query: Problem tracking and
collaboration tools.
• Access to online training: Help
bridge the gap of skilled experts.
Christie services cinemas around the
world. Call (877) 454-4267.
Cielo
Cielo has redefined NOC monitoring
and is changing the way exhibitors are
managing their cinemas. By leveraging the
latest cloud-based technology, the Cielo
platform provides exhibitors full visibility
across their entire circuit from any internet
connected device, allowing them to
manage their cinema from anywhere.
With Cielo, exhibitors can stay on top
of expiring lamps, make sure playlists are
correctly built, and address any equipment
alert in real time, all from your mobile
phone. Cielo integrates directly with the
Cielo Support Center, staffed by factorycertified,
multi-lingual support engineers,
so you are always just one click away from
best-in-class remote support.
Cielo currently services over 2,000
screens worldwide including prominent
circuits such as Marcus Theatres, Goodrich
Quality Theaters, Cine Colombia, and more.
Contact: Alex Younger
ayounger@cinemaequip.com
(305) 776-8319
GDC Technology
Apart from manufacturing hardware
and developing software for cinemas
worldwide, GDC Technology also
emphasizes providing value-added
services to customers. In 2010, GDC
opened their first Network Operations
Center (NOC) in China to provide
24-hour, real-time remote monitoring
services for digital-cinema systems in
China. Through a simple user interface,
the NOC provides centralized screen
and display controls at various locations.
In 2014, GDC set up its second NOC in
Singapore, ensuring hassle-free theatre
screenings for exhibitors worldwide.
Sony Digital Cinema
Theatre operators can enjoy even
more peace of mind with Sony’s Network
Operations Center (NOC), providing remote
monitoring and multilingual support
in Europe, seven days a week from 9 a.m.
to midnight. The U.S. NOC operates 24/7
and delivers over 95% success rate with
first calls, reports Sony. Potential issues
can be pinpointed and analyzed remotely
by their engineering specialists, giving
theatre owners extra peace of mind that
their Sony 4K projector fleet is in optimum
condition for every performance.
Ymagis
Ymagis offers NOC services to its
exhibitor clients, servicing over 9,500
screens. Its services extend beyond
remote repairs to include customer
communication, problem analysis,
maintenance management, equipment
monitoring, manufacturer contact and
integrator support, spare parts management,
warranty claims and training.
Ymagis NOC centers are located in
Liège (international territories, including
the U.K., Ireland, Italy, Benelux, Greece,
Scandinavia, Central and Eastern Europe,
Russia and Turkey), Paris (France and North
Africa), Valencia (Spain and Portugal) and
Düsseldorf (Germany and Austria).
Contact: Mirko Heukemes
+32 4 364 12 54
Mirko.Heukemes@dcinex.com
FEBRUARY 2016
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