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You must begin exhaustive preparation for the examination as it can be the difference between passing the IBM M9560-670 exam or failing it. To pass your IBM M9560-670 exam in first attempt, take a look at exam questions offered by Pass4Sureit. Questions in PDF format and practice test which simulates real exam scenario will help you in passing exam at first try. Pass4Sureit is dealing in preparation material of various IT related certifications for many years. Pass4Sureit has been updated the exam directory. You can find the latest exam questions of IBM and all new released exams of 2016. To download free demo of IBM M9560-670 visit our website http://www.pass4sureit.com/M9560-670-practice-test.html
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<strong>Exam</strong> Code: <strong>M9560</strong><strong>670</strong><br />
Vendor: IBM<br />
<strong>Exam</strong> Name: IBM SVP Primary<br />
Support Provider Mastery Test v1<br />
Cert Name:<br />
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IBM<br />
<strong>M9560</strong>-<strong>670</strong><br />
IBM SVP Primary Support Provider Mastery Test v1<br />
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Question 1<br />
Version: 7.0<br />
When troubleshootnng it is imperatie to nather lon fles from what tme period?<br />
A. Afer the issue occurred<br />
B. Before the issue occurred<br />
C. When the issued occurred<br />
D. One month before and one month afer the issue occurred<br />
Question 2<br />
Aoswern B<br />
What is required of the customer when a Primary Support Proiider wishes to escalate an issue to<br />
IBM Customer Support?<br />
A. The customer must open a Problem Mananement Report (PMR) throunh the Seriice Request (SR)<br />
Portal.<br />
B. The customer must nrant IBM Customer Support access to their systems so they can upnrade their<br />
sofware.<br />
C. There is no customer requirementg the Primary Support Proiider will escalate the issue to IBM<br />
Customer Support<br />
D. The customer must install the latest iersion and patches of the sofware before IBM Customer<br />
Support can be ennaned.<br />
Question 3<br />
Aoswern C<br />
What steps should a Primary Support Proiider take before escalatnn an issue to IBM Customer<br />
Support1?<br />
A. Ask the customer to download product documentaton<br />
B. Forward emails from the customer to IBM Customer Support<br />
C. Run IBM Support Assistant Liteg net all MustGather informatong search the IBM Knowledne Base<br />
D. All of the aboie<br />
Aoswern C<br />
Explanatonn<br />
Referencen<br />
htpsn::public.dhe.ibm.com:partnerworld:pub:swn:tioli:lessons:lessonn_nibmnsofwarensupport<br />
nproiidernprocessesnandnpractcesni11..0._1.pdf
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